Ayman Ashour
Analyst · Cowen
Thank you, Darby. Good morning, and thank you to all of you for joining us. We had a poor Q1. We always expected a challenging quarter due to 2 reasons: one, seasonality; the other one, the absence of revenue from the German eID program. We've actually had the Germany eID program running for the last 6 quarters or so, which contributed nearly $3 million in our Q1 results last year. Q1 was also worse than we planned because of the impact of slowdown of various European citizen ID programs as the various austerity measures hit. You will see on the chart that our citizen ID business, which is normally 20% of our business, was down to just about 10% of our business. We also had deferrals of previously forecast orders for NFC tag-in-box and large -- from a large handset manufacturer as well as a couple of delays on payment orders, which hit our transponder business particularly hard during the quarter.
We had good performance for many other areas of our business, which helped bridge the gap of the nearly $3 million due to the absence of German national ID work. In our ID infrastructure, we had continued strong sales to support telecom projects in Japan and China, as well as good order flow for embedded reader for the U.S. government IT security applications. We also won a new contract from a U.S. federal agency to supply more than 250,000 smart card readers for network log on, part of which we fulfilled in Q1. And we achieved design wins with 3 different enterprise customers for our new, secure tokens to support also cybersecurity initiatives. In the ID solutions part of our business, we expanded the rollout of our cashless payment systems in Holland to more than 100 locations and 50,000 users. And we added new payment capabilities and recurring business through our acquisition of Payment Solution in Germany. Sales in our enterprise security business grew 10% year-over-year, driven by the expansion of our customer base in the commercial and industrial markets in the U.S. and internationally, and also by improvement in the activities in the U.S. federal government sector. We recently launched NFC-based solutions for physical access control market and expect to be going into trials in this important area of NFC for business model.
As we look forward, we're encouraged by the buildup of our order book to about $18.5 million based on commitments coming from across our business. More than 40% of our revenue stream now comes from business of recurring nature. Sales of payment products, services and systems now account for approximately 13%, a little bit over 13% of our total non-GAAP revenue and are our material and growing part of our business. With the acquisition of Payment Solution, we have hundreds of thousands of active users of our justpay brand at stadia across Germany. The operational and management capabilities of Payment Solution are nothing short of unique. In the 6 German soccer stadia we operate, we transacted over 1.1 million transactions during Q1, with over EUR 6 million in total transaction value. This is a phenomenal amount given the small number of games and the short amount of retail time available in soccer in comparison to other sports like baseball, for example.
In the NFC space, in Q1, we achieved the important design wins to supply NFC tags to support electronic wallet projects in the U.S. We received NFC tagging orders in event management, smart posters, as well as other numerous applications. We also achieved initial orders from a new additional global handset manufacturer, who has launched NFC phones already. We added new NFC designs and are now supporting all 4 types of the NFC Forum tags with the broadest product range in the world.
We're also encouraged with the moderate recovery of sales to our -- for our enterprise security systems to a couple of U.S. government agencies' projects in Q1 that have previously been delayed. Our total sales for the U.S. fed market were approximately $4.5 million, and included in our backlog now, a new order for $1.6 million from the U.S. Department of Justice, which we expect to fulfill in Q2.
In our SaaS or software as a business, or idea as a service business, we are seeing new trials and expansion of existing trials from Global 1000 customers but are also seeing longer sales cycle for our identity management solutions as customers continue to evaluate the SaaS solution and pilot situations before moving on to corporate-wide deployments. We have formed our new identity management and cloud solutions divisions, combining our activity that focus primarily on employee ID and fast track the integration of idOnDemand -- ID on demand into our existing Hirsch Identive infrastructure with the aim of supporting our SaaS Infrastructure business, bringing cloud solutions to a broader reach of customers.
On the corporate side, the -- our elevation to an accelerated filer with the SEC has created additional compliance obligations under Section 404. That in turn is requiring significantly more audit and compliance work, as well as financial reporting than in the past. Both in Q4 and in Q1, this has resulted in the late filing of our periodic filings.
So as I just mentioned, we were disappointed in our revenues for Q1 but have been investing at the high level in R&D and sales and marketing. I would like to spend a little time discussing the kind of investment we are making, where are we making it, and why we're making it. We all see the tremendous excitement and projections for growth in contact-less, cashless payment in the whole world of NFC. These are areas we are making a significant amount of investment and are devoting a lot of resources to. While we're seeing some revenues in these areas, the markets are still not fully here. We believe they are coming and we believe that with NFC, it is not a matter of if. It is inevitable. I will discuss in a couple of minutes why we see Identive as the right company for NFC, but it is important to remember that in this area, our investment is in 2 parts: One is in the tags, readers, SDKs, et cetera. We call all of these NFC infrastructure. This is what we sell today, and we expand our product range from time to time in identiveNFC.com. So that -- you can actually see the products there. And this is what we had been mostly talking about thus far. The other big area of investment area is in our apps and cloud-based solutions, which we plan to start launching over the next 2 weeks to coincide with the Smart Card Alliance and the NFC exhibitions in San Francisco.
The other major investment for us is in the expansion of our addressable markets. Here, I pick 3 particular areas: First, our investment in idOnDemand. Our running cost in this area has been approximately $1 million per quarter. We believe this is ultimately the path that many of our customers will go, and we have all seen how SaaS solutions have left traditional solutions behind. A second area is expanding our offering in transponders from smart tags, labels, stickers, basically soft paper-type products, into PVC cards and badges. Our new invention, SmartCore, allows us to enter this market and not just enter as we need to, but enter with be significantly improved and differentiated product. So this is an area that we're building up virtually from scratch. Finally, for those of you who have followed Identive from the days of SCM, we are now expanding our offering to cover the much larger market for physical access, as well as our traditional IT focus.
Within our normal addressable markets, we continue to make investment to accelerate our growth and improve our competitive position and our launch of the new Hirsch Identive systems in Las Vegas a couple of months ago at the ISC and the expansion of our traditional IT reader business to mobile tokens, basically building the benefits of a secure card into a simple USB device with both contact and contact-less applications. Finally, we have the ongoing expansion of capacity at our transponder business.
I'll now move specifically into the area of NFC and why Identive holds a unique position in the NFC ecosystem. Why is it that Identive is so well positioned in NFC? I'd like to give you a little bit more color also on what we are doing. To start with, what is NFC? NFC is high-frequency RFID with smart card technology. This is exactly what Identive is. From our launch 2 years ago, the manager of a smart card reader company with an RFID transponder and solutions company or what we call Secure ID. Today, Identive has the world's broadest range of tag designs for all 4 types of NFC, from all 6 major semiconductor companies producing ICs for NFC tags. We know of no other company would even have as many designs, and we are the only player in the NFC world that's addressing both readers and tags, operating across the entire value chain from wafers to apps. And we're the only NFC company with direct consumer facing experience with all of the technology behind it. So these are part of the uniqueness of Identive in NFC, and why we believe we're absolutely the right company to be making the big investment we're making now in NFC. Our particular experience in the consumer space helped us understand and appreciate and ultimately shape our own vision for NFC apps and services.
We now come to our vision, which is a vision of a world full of NFC mobile phones and how consumers will operate in that world. Through our strong presence in Japan we have seen over the years that there are many big applications for simply using mobile phones as credentials or cards. They have had them in Japan for many, many years, but we actually believe that the biggest use of NFC is more with the web-based interactions and with the phone as a reader or as in the peer-to-peer interactions. So it is a smart poster's retail application, social network, loyalty and all these applications where the consumer is using his or her device with the user interface that they are used to and they like and they are comfortable with to interact with the physical world. It is this where NFC brings the physical posters, smart tags and other NFC-enabled physical items in the world into a dynamic, changing, personalized content. And this is the space that excites us, and this is the space we're targeting. We are using our deepened understanding of NFC technology and cloud applications coupled with the real-life applications in the consumer world where we're active to build our NFC solutions.
I just like to mention here some of the important IT portfolio. We are growing and we have been building up, and I've discussed it in prior analyst and conference calls. But it is important to just be aware that today, we have either patents or patent pending in the overall dynamic tag management on transitional tags for NFC phones, augmented reality with NFC applications, one-time password generators and a whole host of other areas for many different applications. So this is really where we have been and why we have been continuing to spend at a fairly high level even though Q1 has not held up to the level we expected.
So with that, I will turn the call over to Melvin to go over the Q1 results, then I'll come back and address the outlook for Q2. Thank you. Melvin?