Greetings, and welcome to the Inogen 2023 Fourth Quarter Financial Results Conference Call. [Operator Instructions] As a reminder, this conference is being recorded. It is now my pleasure to introduce to you, Marissa Bych from Gilmartin Group. Thank you, Marissa. You may begin.

Great, thank you. And thank you all for joining today's call. Joining me are President and CEO, Kevin Smith; and Interim CFO, Mike Sergesketter. Earlier today, Inogen released financial results for the fourth quarter of 2023 and full year 2023. The earnings release is available on the Investor Relations section of the company's website, along with the supplemental financial package. As a reminder, the information presented today will include forward-looking statements, including without limitation, statements about our growth prospects and strategy for 2024 and beyond, our expectations related to our financial results for 2024, progress of our strategic initiatives, including innovation, our expectations regarding the market for our products, our business and supply and demand for our products in both the short and long term. The forward-looking statements in this call are based on information currently available to us as of today's date, February 27, 2024. These forward-looking statements are only predictions and involve risks and uncertainties that are set forth in more detail in our most recent periodic reports filed with the Securities and Exchange Commission. Actual results may vary, and we disclaim any obligation to update these forward-looking statements, except as may be required by law. We have posted historical financial statements and our investor presentations in the Investor Relations section of the company's website. Please refer to these files for more detailed information. During the call, we will also present certain financial information on a non-GAAP basis. Management believes that non-GAAP financial measures taken in conjunction with U.S. GAAP financial measures, provide useful information for both management and investors by excluding certain noncash items and other expenses that are not indicative of Inogen's core operating results. Management uses non-GAAP measures internally to understand, manage and evaluate our business and make operating decisions. Reconciliations between U.S. GAAP and non-GAAP results are presented in tables within our earnings release. With that, I will turn the call over to Inogen's President and CEO, Kevin Smith.

Good afternoon and thank you for joining our fourth quarter 2023 conference call. During today's call, I will provide insight into my experiences during my first months as CEO, outline our strategic priorities going forward, share a few highlights from the recent quarter. I'm pleased to be leading my first earnings call here at Inogen. We have a great team and a great product portfolio. During my first months as CEO, I have observed and reflected on the strengths and challenges within our business, seeking substantial internal and external feedback regarding our portfolio, strategy, sales structure, field organization and performance. I have spent much of my time visiting our global teams, investors and management to understand the company from its roots. From my conversations with our leaders, I have immense confidence in the opportunity ahead of the company and our capability to make improvements across the business. As I strategize our path forward, I'm pleased to welcome two additional new leaders to our team. We are thrilled to have appointed Gregoire Ramade as Chief Commercial Officer in January. Greg's experience will help improve Inogen's products, commercial strategy and customer experience. We also look forward to bringing on Michael Bourque as our new CFO, whose appointment we announced in late January. Michael will be joining the company effective next week, March 4th, strengthening our finance organization and stewarding our accounting, NFP and ATMs. I am confident that both their additions are step towards achieving Inogen's full potential. I would like to share insights into Inogen strategic priorities going forward. Our top priority is positioning the business for revenue growth. An important piece of this process is the pursuit of regulatory clearance for PhysioAssist introduction to the U.S. market. PhysioAssist represents an exciting opportunity to expand our portfolio increasing our ability to…

Thank you, Kevin, and good afternoon, everyone. Unless otherwise noted, all financial comparisons are to the prior year comparable period. Total revenue for the fourth quarter of 2023 was $75.9 million a decrease of 13.8% versus the prior year period. The decline was primarily driven by a decrease in domestic business to business sales and direct to consumer sales, partially offset by higher rental revenue. For the fourth quarter, foreign exchange had a negative 50 basis point impact on total revenue and a negative 140 basis point impact on international revenue. Looking at fourth quarter revenue on a more detailed basis, direct to consumer sales decreased to 21.6% to $19.8 million in the fourth quarter of 2023 from $25.3 million in the prior period, driven primarily by fewer representatives, partially offset by higher rep productivity. Domestic business and business revenue decreased 33.6 percent to $18.1 million in the fourth quarter of 2023, compared with $27.2 million in the comparable period, driven by competitive pricing pressure, increased cost of capital and HME expense management. International business and business revenue increased 4% to $21.5 million in the fourth quarter 2023, compared to $20.7 million in the prior period, primarily driven by the addition of PhysioAssist Simeox sales revenue, partially offset by competitive pricing pressure and an increasing cost of capital. General revenue increased 10.6% to $16.5 million in the fourth quarter of 2023 from $14.9 million in the prior period. Gross was driven primarily by an increase in the number of patients on service. Now on to our gross margins. Total gross margin was 37.1% in the fourth quarter, increasing 360 basis points from the prior period, primarily driven by lower premiums paid for components, warranty cost and labor and overhead cost, partially offset by higher inventory related losses. Sales revenue gross…

The start of 2024 opens a new chapter for Inogen. I remain optimistic for the future and I'm excited to welcome the new additions to our management team. Our products are trusted and reliable, our innovation pipeline is robust and we have a particularly exciting opportunity to increase our ability to impact patients' lives with the recent addition of Physio Assist to our portfolio. While there's much work to be done, our team is equipped to handle the challenges ahead. Before turning it over for questions, I would like to take a moment and thank Mike for stepping in the interim CFO role for the past six months. His presence has been an immense benefit to myself and the company during this time. With that, I will open it up for questions. Operator?

Thank you [Operator Instructions]. Our first question comes from Robbie Marcus with J.P. Morgan. Please state your question.

Hi. This is Alan on for Robbie. Just my first question, I think when we look at your performance in the quarter, DTC, kind of stand stood out to us again, a pretty significant sequential step down. And then when we think about the guidance, it seems as though you're expecting that to stay relatively weak. So, what are your plans for really stabilizing the business and what gives you confidence that you can execute on that over the coming quarters?

Yes. Sure. This is Kevin. So when we look at our opportunities here over the coming quarters to stabilize and grow the business, we look at three areas we're really focused on. One is reducing the friction that's within the sales channels. We see opportunities there to continue to improve. The opportunities that allow us to grow the business. We also see some near-term opportunities within our B2B channel. Reducing COGS and controlling spend is another key focus for us going forward to improve our pathway to profitability and also approval of the PhysioAssist and expansion of our digital health portfolio. But I've seen more positives than negatives. We have a good team in place, an existing product that is top of the line, but we do see a lot of room for improvement within our sales strategy. We have a new Chief Commercial Officer, who we just appointed, started last month. We're working on it, but we want to ensure that we have -- that we're maximizing number of patients that we can reach on each month. And there's number of aspects of the business where we're not prioritizing certain types of sales because of our incentive structure and we want to fix that. That incorporates both the DTC business, it looks at the rental business as a whole as well as our cash sales.

Got it. And then just thinking about your capital position, you just mentioned how kind of reining in cost is a key part of the strategy, but you ended the quarter with a little over $128 million. How should we think about cash burn whether or not you're confident that you can kind of steady the ship before you might need to raise more capital? Thank you.

Yes, sure. So, at the end of the year, we had over $125 million in cash and equivalents with no debt outstanding. We focused our investments on innovation within our pipeline, sales organization and manufacturing capabilities. We're going to continue to monitor and manage our expense and our cash burn. But we do believe that we have a strong balance sheet and capital position to fund our upcoming initiatives, and we don't anticipate going out for a raise. Anything to add there, Mike, that I missed?

No, I think you covered it well.

Our next question comes from Margaret Kaczor Andrew with William Blair.

Hey, good afternoon guys. Thanks for taking the question. I maybe wanted to go back to your commentary on some recent volatility in the market associated with the competitor leaving. I guess, what does that mean? Is that related to pricing? Is that related to demand? Were there things kind of intra quarter? And I guess, I'm curious if you can also give us an estimate of what their market share was in the last year?

Yes. Thank you, Margaret. And with the exits from the market both on the SOC and the POC business. As I mentioned, we do see that there is a shift in dynamics there. We are closely monitoring that. We believe that there's going to be opportunities for us and we're putting ourselves in positions to be able to take advantage as they present themselves. But it's not a light switch. This isn't a windfall. This is something that is going to present itself over time. We're focused on those opportunities. We see them coming really opportunities within our various business channels there, but we would anticipate more near-term opportunities within the B2B channel. But it's less on an ASP aspect, as well as market availability, demand for POCs where there may be a potential void. But that is what I hope -- I can't really comment on their market share versus our market share. We believe that we have a leadership position in the market and that is also giving us an advantage to be able to step in and help fill that void market.

Okay. And I'll maybe tie these two questions together, but can you at least say if they were maybe the number two player in the marketplace? I'm just trying to get a sense of just roughly how big they might have been. And then I guess the real question is around first quarter sales guidance, maybe a little bit lower than we were expecting, and other than 2023, I'm not sure that I've ever seen it down sequential Q1 for Inogen in my time covering the company. So is that related to a certain business segment? Or can you give us a better breakdown by business segment? Thanks.

Yes. So, with regards to the market share and the position, there's been certainly some shifts in that and I don't believe it's -- I'm in the right position to be able to comment on exactly who's number two in the market here right now. If we get more clarity down the road and I have more comfort being able to address, yes, certainly I will. And on the quarter-on-quarter, we see opportunities as I mentioned there ahead of us. And as we look at giving further guidance as we go out, I think we'll be able to give you some additional clarity, but it's not necessarily tied to any one of the segments. We do also see upside within this that we're working to position ourselves to be able to accelerate the growth as we go forward.

Okay. So I'm sorry, in the first quarter, you would just assume every business segment is down sequentially even with the way that you guys had presented the guidance on a total company basis. Is that correct?

So sequentially you said you mean Q4 versus Q1?

Correct.

I think if you look at Q4, we had growth in our international market -- international B2B. We were down in our domestic B2B and I think that would be the way I would think about the trends I think going forward for the near term.

Our next question comes from Mike Matson with Needham & Company.

So I guess, I know, Kevin, you've all been there for a few months, but the prior management team had kind of had the strategy where they were to some degree deemphasizing the DTC channel and focusing more on kind of the rental side of things and they weren't giving up on DTC, but they were scaling back the sales force somewhat and trying to just drive more productivity through the smaller number of reps. But so is that consistent with the way you're going to kind of run the business? And then there's kind of four channels here. They all have kind of different margin structures and different, I guess, call points. So maybe you could just tell us where you plan to focus investment between those four, if you know at this point?

Yes, it's -- thank you for the question there. And Mike, when we look at the different channels, we're looking at synergies that we have within them. And when I mentioned some of the friction that we've seen before, this is -- we have patients that are reaching out to us that want to have an Inogen POC. We have referrals that are coming in from the prescriber channels, same thing patients that want to have an Inogen POC. And there is crossover in there between patients that have insurance coverage, appropriate coverage with a number of months left that they want a POC versus those that want or need to for certain dynamics have a cash sale. And we're in the process of having these distinct channels, there is friction where we're handing patients off from one channel to the next channel. And so we see opportunities to be able to minimize that friction, to be able to maximize number of patients on an Inogen POC, regardless of what that patient's preference is, insurance status and so forth. If it's a cash sale, we get them a cash sale with minimum touches. If it's an insurance coverage, get them an Inogen POC with minimum touches. So it's perhaps not directly answering the question there, but we do see opportunities within the rental space as well as the DVC cash sales. But there is a lot of crossover between those. So it's hard to as we're approaching this with our new Chief Commercial Officer and looking best way to maximize that and accelerate it, it's hard to start to keep them in very specific and pure silos. So that for us is creating opportunity for growth.

Okay. Yes, that's fair. And then just you commented on this partnership that you were going to, I guess, and I think you were referring to the prior management team had set up this physician prescriber sales force. I think it was around 60 reps, but I think maybe some of those reps were employed by a third party or something. I don't remember the name of that company off the top of my head. But is that what you were referring to? And I guess what happens to that sales force? Does it just transition over to Inogen and become an Inogen employees or that number 60 does that go up, does that go down?

Yes. So it's what I it's a fair question there and a couple of answers to that is, yes, there was a third party within that prescriber channel that we went away from. We're bringing those the sales reps in house. We're restructuring how that looks a little bit for us to be able to have more control, tactical control and strategic control over that sales channel going forward. We are rightsizing that. I'm not going to comment right now on the numbers specifically in each of these sales channels, but it's important for us, one, to become profitable and to control those expenses. This was an opportunity for us also to control some OpEx, take some of that out by bringing those by bringing that sales channel in house. And again, it's important for us to have the right synergy within these channels going forward to be operating as one Inogen. And so bringing them in house enables us to move forward with that plan as well.

Okay, thanks. And then just one last one on PhysioAssist. Can you comment on -- I guess I never really got a straight answer from the prior management team about the timing of when -- or I guess even the regulatory pathway that things are going to have to go through. So is it a 510K and what's the expected timing of when you can get this thing cleared and launch it in the U.S.?

Yes. And when we look at the Simeox and PhysioAssist coming in, what I will say is we're very happy with the progress that we've made. We've engaged with the FDA. We're working through that process. And I'm not trying to avoid it, but I do want to be careful on giving any expectations about the regulatory approval until we have that firmly underway. We know we have clarity as to when that's going to happen. So at the appropriate time, I'll come back and I'll give you some more information on that, Mike.

Okay. Now that's fine. But I guess one follow-up on PhysioAssist. So you called that out in the early part of your remarks prepared remarks about kind of needing that to or relying on that to drive growth. So maybe I'm misinterpreting what you said there, but what does that imply for the POC part of the business? I mean, do you think you can get POCs back to growth without relying on PhysioAssist or other new categories, I guess?

Simple answer, yes, we can. We can get POCs back to growth without relying on PhysioAssist. PhysioAssist wearing that into it, there are synergies within that device as well. There's overlay with the patients that will benefit from a PhysioAssist device, Simeox device as well as a POC that will help us even deeper relationships, especially with commissions, as well as the B2B channel we see down the road. But we do see a pathway for us to grow the POC business independent of Simeox.

Our next question comes from Mathew Blackman with Stifel.

Hi, this is Colin on for Matt. I had a quick one regarding U.S. B2B business, and how durable you expect the HME expense management to be from here? You talked about revenues being down in the fourth quarter and possibly expecting that to continue in the first quarter. How durable should we expect this environment to be?

We see good upside within the B2B channel. We've been working on relationships there, building synergies with the B2B, having direct conversations across the globe with our top B2B partners to find out what are the best ways for us to work together to be partners and also reduce the friction between the channels or direct channels as well as the B2B. So we see opportunities there for us to continue to build and grow that business.

And just one follow-up on the market exit from your competitor. Just wanted to confirm, is that in any way factored into the first quarter Q1 guidance?

No, it's not.

Thank you. And ladies and gentlemen, that's all the questions we have for today. And with that, we conclude today's conference. [Operator Closing Remarks].