Frank Clyburn
Analyst · Stifel.
Yes. Mark, it’s Frank, a couple of things. One is with regards to the businesses that were challenged, and some of these as we have highlighted clearly were due to what we see more destocking and end market demand and not necessarily share loss. But I will also acknowledge there has been share loss in other parts of our business. So for instance in health, Mark, you highlighted, we have discussed that the probiotic market in North America several times. In that business in particular, we have been really focused on our resources into that marketplace. That is really the down in volume has been driven much more by destocking and end market softness. But with that said, we have a strong focus with our health team. There's a lot of reviews with our commercial team, and we are starting to see sequential improvement in that business, Mark, as we go forward. In our Ingredients business, as I just highlighted, there's a couple of things that we are put in place. One, our customer service levels were not where they needed to be. We highlighted that during our Investor Day. They have improved significantly, Mark. So that is a big, I would say, plus for us, and we're getting good positive feedback from customers. So customer service levels in the on time performance range of 90% to 95% is really important, and we're there. Second, we now have the capacity that we need to supply customers. We had run into capacity challenges in the past, so we now have the supply that we need. Third, we are putting targeted resources in specific markets that are going to be focused on commercial customers around ingredients. So additional resources Mark, to your point are also a part of what we are doing. And then, four, what has been encouraging, we had gotten away from really good pipeline development with our customers in that space. And I can tell you this is going to take some time, but we are seeing good projects now come to fruition, and we are seeing pipeline progress in nourish and in ingredients since specifically. So those are the areas of focus. The team is spending a lot of time really looking at how we can accelerate our sales performance in those areas.