Lisa Grow
Analyst · Siebert Williams. Please go ahead
Thank you, Darrel. I am honored by the opportunity to succeed you, and I look forward to the exciting times ahead. In addition to the financial success noted by Justin, Idaho Power set records across several of our important metrics: safety, customer satisfaction and reliability. On slide 5, we see details of the company's record employee safety results in 2019. We are very excited and proud to see injuries at an all-time low, as we continue to spend significant time on our safety culture and to emphasize the importance of safety at work and at home. Our record-setting results in residential and business customer satisfaction are shown on Slide 6. As the population within our service area continues to grow, Idaho Power is working hard to meet our customers' evolving needs. Most Idaho Power customers experienced – most Idaho customers experienced an overall price decrease for the second consecutive year in 2019 with business customers' rates going down by at least 5%. Idaho Power's efforts to keep prices affordable provide personal service and improve the customer experience are paying off, as overall customer satisfaction metrics continue to rank near the top of the list among our peer utilities. Reliability is a key piece of the customer satisfaction puzzle and is also included on Slide 6, which shows another outstanding year. Idaho Power kept customers' lights on 99.975% of the time in 2019 and overall system reliability was among the best in company history finishing very close to 2018's record results. As noted on Slide 7, Idaho Power service area continues to experience substantial customer growth. For the third year in a row Idaho remains the fastest-growing state in the nation and Idaho Power's customer base grew 2.5% in 2019, including a 2.7% growth rate for our residential customer segment. Idaho Power now has more than 570,000 customers and we view the reliable, affordable clean energy that our company provides as a key driver for continuing to attract new customers. The economy is thriving within Idaho Power's service area and Moody's GDP forecast calls for sustained economic growth. In 2019, Idaho Power experienced sales growth in its commercial and industrial sectors through a balanced mix of new business and expanded – and expansion projects across the food processing, manufacturing, distribution and technology sectors. Moody's current forecast of GDP in Idaho Power's service area predicts growth of 4.4% in 2020 and another 4.4% in 2021. Meanwhile, employment increased 3.2% and the unemployment rate was 2.8% at the end of 2019 compared with 3.5% nationally. Turning to Slide 8. Idaho Power's most recent integrated resource plan calls for continued work toward a unit-by-unit early exit from the Jim Bridger plant located in Wyoming by 2030. In 2019, the company ended its participation in Unit 1 of the North Valmy plant in Nevada, which was a significant milestone in our path away from coal. We also have an agreement to exit Unit 2 by 2025. The Boardman plant in Oregon is also scheduled to cease operations this year. In both cases Idaho Power has State Public Utility Commission's support for a cost recovery framework to be applied through the end of their useful life, which we believe could provide a blueprint for a similar approach for Bridger. We are continuing to explore options with PacifiCorp, the co-owner of Bridger as we plan the end-of-life for the entire Jim Bridger plant. PacifiCorp's IRP as published last fall showed early shutdown dates for two Bridger units as well. Idaho Power's overall coal-fired generation has decreased for six consecutive years. As recently as 2013, coal was our largest energy source at 47% of our total energy mix. Today that number is around 16%. Our path away from coal which is driven by the economics of the plant aligns with our Clean Today, Cleaner Tomorrow plan to provide 100% clean energy by 2045. Another key project in our Cleaner Tomorrow plan is the Boardman to Hemingway transmission project or B2H, which made solid progress in 2019. The Oregon Department of Energy recommended approval of the 300-mile line. The department is expected to release a proposed order, which is the next step in the permitting process authorizing the transmission line this year. If the permitting process remains on track, we expect the Oregon Energy Facility Siting Council to issue a final order and site certificate in 2021. Following preconstruction activities, construction is expected to begin as early as 2023 with the line expected to be in service in 2026 or sometime thereafter. The IRP we amended and filed at the end of last month also plans for us to include 120 megawatts of solar from the Jackpot Solar power purchase agreement. Idaho Power evaluated purchasing the project and elected not to pursue it. We do not expect Idaho Power to file a general rate case in Idaho or Oregon in the next 12 months. The influx of new customers, constructive regulatory outcomes and effective cost management all play significant roles in this decision. With that, I will turn the time to Steve who will go through the 2019 financial results.