Mark Frissora
Analyst · Brian Johnson, Barclays Capital
Good morning, everyone, and thanks for joining us. Let's start if we can on Slide 5. As you saw in our pre-announcement a couple of weeks ago, we delivered a solid third quarter performance despite the slower pace of the economic recovery. Revenue from our U.S. Rental Car business grew faster than our public competitors for the fifth consecutive quarter, benefiting from a relatively healthy pricing environment this summer as well as higher demand in the commercial market. Our European Rental Car revenue growth neared double-digit levels when you exclude the effects of currency translation, and the Equipment Rental business turned the corner, generating 33.7% higher adjusted pretax income in the quarter and year-over-year revenue growth that was positive for the first time in nine quarters. Turning to Slide 6. For the company as a whole, our balanced strategy that focuses on diversified growth and continuously improving our cost structure paid dividends in the third quarter. We generated 29.9% higher adjusted pretax income on 7.1% more revenue compared with last year. The significant profit improvement was generated despite higher interest expense, $3.7 million of negative currency exchange rates and continued investments in our expanding Advantage Leisure business and our Off-Airport operations. Third quarter 2010 adjusted pre-tax margin for the entire company increased by 200 basis points year-over-year to 11.6% as we continue to benefit from ongoing cost-saving initiatives. In particular, we're seeing strong flow-through of the savings in our U.S. Rental Car business, where on Slide 7, you can see that the adjusted pretax margin was 160 basis points higher in the recent third quarter and adjusted pretax income was $14.5 million higher than in the third quarter of 2007, which was a historic peak period for Hertz. This stronger profit was achieved in the face of today's macroeconomic pressure that resulted in 2.4% less revenue than the similar 2007 period. This is a noteworthy achievement. We continue to identify valuable cost-savings opportunities using Lean and Six Sigma tools that further improve process efficiency and labor productivity while enhancing customer satisfaction. You'll see that as the economy progressively improves and internal growth initiatives mature, the annual margin benefit from cost savings for the entire company will be more obvious and even more compelling. On Slide 8, our consolidated revenue grew 7.1%, or 8.9% when you exclude currency translations, as a result of improving volume trends across both of our business segments. In terms of pricing, there is also good news across the board. The equipment rental pricing pressure's abating with year-over-year pace of decline improving each month as we near neutral. In Europe Rent-A-Car in the third quarter, we secured a 1.5% price increase from higher revenue per day in each of the commercial, replacement and leisure rental car markets. And in U.S. Car Rental, revenue per day, or RPD, increased 2.4% with our Hertz classic brand or 1.7% when you include Advantage, with the greatest contributions coming from our Off-Airport business, which was up 4.8%, and Airport Leisure business, where the revenue per day increased 3.6%. Total company-adjusted direct operating and SG&A expenses as a percent of sales declined by 160 basis points despite the fact that we have higher maintenance cost for our equipment rental fleet, despite the fact that we have 18 more Advantage airport locations open versus last year, the fact that we have an additional 247 net new Off-Airport locations to our rental network over the last 12 months and that we've had further expansion in China and an 8% increase in employee training and development investments as a percent of payroll and benefits. It's important to note that while we're recognizing the costs associated with the fairly rapid expansion of these businesses, we have not yet fully realized the revenue potential given the newness of the locations. However, same-store revenues for both Rental Car businesses are up double-digit year-over-year. Monthly rental car depreciation per unit is down 5.6% worldwide on lower vehicle acquisition cost and a larger portion of vehicles being sold through higher return non-option channels. In the third quarter, corporate EBITDA was up 12.7% year-over-year, driven by a 20.5% improvement in Worldwide Rental Car earnings. Total company corporate EBITDA margin expanded by 100 basis points to 20%. Turning to Slide 9. In total, we generated permanent cost savings of $89 million in the third quarter, bringing September year-to-date savings to $330 million. We recently increased our savings target for 2010 to $410 million, 7.9% higher than our earlier goal. The cost savings are split relatively evenly between direct operating and depreciation expenses, with about 10% of the cost savings coming from SG&A. Our more efficient processes led to greater productivity at Hertz. Consolidated revenue per employee was up 8.5% in the recent quarter over the same period last year. From our inception of Lean Sigma back in 2006 to the last 12 months ending September 30, revenue per employee has increased 27% despite $590 million less revenue. Now let's take a quick look at the third quarter performance by operation starting on Slide 10 with U.S. Rent-A-Car. In the most recent third quarter in the U.S., total Rental Car revenues was up 11.4% in the quarter compared with last year. Of the growth, on the right-hand side of the page, total Hertz Airport operations contributed 49%. Of that, the contribution for Commercial business was 37.1%, and Leisure Airport business was 11.9%. Advantage accounted for 15.8% of the total revenue increase, and Off-Airport represented 35.1% of the increase. Inbound revenue, which is included in each business unit's revenue and is a strategic advantage for us, was up 20% from last year on strong demand from Europe and Latin America. Commercial rentals on Airport, which are made up of large corporate customers, government and small business account programs delivered a 15.4% increase over last year. Airport Leisure revenues were up 3%. Off-Airport revenue growth was up 15.8% driven by the leisure and insurance replacement markets. Off-Airport same-store sales rose 14%. Increased investments in advertising also supported the top line expansion. On Slide 11, revenue per day or RPD, which encompasses both price and mix, was up 2.4% for our Hertz classic brand. Of course, as you know by now, pricing varies significantly across our mix of rental options. So you really need to break down the consolidated RPD to get a clear understanding of the trends across end markets. For example, Airport Leisure RPD was up 3.6% in the third quarter, but its volumes were 1.5% lower. At the same time, our Off-Airport operations RPD was up 4.8% on 10.4% higher volume. While Off-Airport rentals have about a 24% lower rental rate per day on average compared with Airport rentals, labor and other operating costs were also significantly lower, and rental length is nearly 50% higher. So we're excited to be capturing more share in this attractive market. Traditionally, we reported revenue per day, excluding ancillary revenues, which is what you're looking at on Slide 11. This time, in order to give you more transparency around the contribution from ancillary of sales and enable you to compare our revenue per day on a more apples-to-apples basis with our public competitors' RPD, we provided additional data on Slide 12. You can see that the Hertz classic reported RPD for the quarter was up 2.4%. But when you include ancillary products and services, the fully loaded daily rate was actually $52.13, up 2.9% in the third quarter. On Slide 13, even with the higher RPD, our U.S. Airport market share is increasing. According to the latest data available for July 2010, our market share for Hertz and Advantage brands combined, increased 150 basis points over the July 2009 period. From what we've seen, this trend continued throughout the third quarter. On the next slide, U.S. fleet efficiency was roughly flat at 82.2% in third quarter despite 9.4% more fleet than last year and the comeback of the midweek corporate traveler, which represents a larger portion of the revenue mix year-over-year, and therefore, negatively impacted Airport fleet efficiency by 2.8 percentage points. Monthly depreciation per vehicle in the U.S. was 2.5% lower than the 2009 third quarter's level, driven by strategic fleet, management actions, including developing more profitable remarketing channels, optimizing our portfolio mix and procuring better new car pricing from the OEMs due to stronger negotiating leverage as we diversify the supply base. On the used car front, residual values remained stable at normal seasonal levels. And our net promoter scores in the U.S. is up 8.5% over the prior year, reflecting the appeal of our fleet mix and the higher service standards of more productive employees. In particular, in the areas of vehicle condition, speed of service and staff courtesy, our promoter scores went up by 33%, 13% and 10%, respectively. Our U.S. Rental Car adjusted pretax margin increased 100 basis points in the third quarter versus last year. Corporate EBITDA also expanded in the quarter in U.S. Rental Car benefiting from the strong Off-Airport demand, recovering corporate volumes and disciplined cost management. Turning to our European Rental Car operations on Slide 15. The third quarter reflected the benefits of our cost-reduction programs, account gains and seasonal growth. Our customer satisfaction scores improved by 17% in the third quarter, supporting a 70 basis point increase in market share. When you exclude the impact of foreign currency translations, revenues was up 8.3%, driven by 5.8% higher volumes that benefited from 1.9% longer average rental length and a 1.5% increase in revenue per day. European commercial RPD has now increased year-over-year for the last 11 months consecutively as a result of a very successful account renegotiation activity. With the majority of our business accounts having annual contracted rates, we expect that trend to continue. We also achieved a double-digit improvement in monthly fleet depreciation per unit, lowered our adjusted direct operating SG&A expenses 180 basis points as a percent of sales and increased our revenue per employee by 7.4%. As a result of these accomplishments, Europe delivered a 22.9% increase in adjusted pretax profit from last year and a 200 basis points improvement in adjusted pretax margin when you exclude currency effects. Now let's talk about the equipment rental business on Slide 16. We saw continued improvement across all metrics from a sequential monthly perspective. During the third quarter, we benefited from a stabilizing environment, a favorable year-over-year comp and a continued growth of the industrial market driving higher utilization. Revenue turned positive in the third quarter driven by a 3.2% increase in volume year-over-year. The trend is definitely moving in the right direction. In fact, 2010 third quarter revenue was up 5.8% over the second quarter. And in September, we saw volume jumped 5.4% year-over-year. Since then, October's volumes nearly doubled to 10.5% as momentum in the industrial government and petrochemical markets continue. Pricing declined just 2.9% versus 5.9% in the 2010 second quarter, and 8.6% in the 2009 third quarter. The industry is becoming more rational as demand recovers. However, we're still seeing packets of deep discounting in certain geographies and equipment types, as well as in segments where competitors are protecting share from newcomers. Time utilization improved 450 basis points to 59.9% over the 2009 third quarter and was 530 basis points better on a sequential quarterly basis. In October, we saw another dramatic improvement with utilization nearing 65%. Comparatively, our peak utilization was 70.2% in the summer of 2006. So there's still opportunity to improve. As demand recovers, our equipment mix expands further into industrial and new fleet management strategies to drive greater efficiency. Adjusted pretax income increased 33.7% over last year with a margin improvement of 300 basis points in the quarter. Now that the Equipment Rental business has begun its turnaround, we should continue to see double-digit adjusted pretax earnings growth going forward. Corporate EBITDA margin for equipment rental was 40% on improving top line trends and a lower cost structure due to Lean Sigma initiatives. While SG&A was lower as a percent of sales, direct operating expenses were partially impacted by higher maintenance cost year-over-year as we reached a historically high average fleet age. In the third quarter, maintenance costs as a percent of sales were 7.5% compared with a normalized maintenance margin of 5.5% when our fleet age averaged 34 months in 2008. The maintenance cost will come down in the fourth quarter and overtime as we more aggressively refresh the fleet. Last quarter, we purchased $125.3 million worth of new equipment, some was to replace our earthmoving pieces, and the rest was to secure industrial equipment related to new business. Now let me give you an update on Slide 17 on a few of our growth initiatives to further the diversification of our businesses, markets and products before I turn the call over to Elyse for a detailed financial review. For the overseas traveler, we continue to expand our global offering with greenfield Hertz locations in China, the introduction of Advantage in Italy and Spain and an hourly rental option through Connect by Hertz in Paris, London, Madrid and Berlin. Inbound rentals to the U.S., Europe, Latin America, Canada, Australia and New Zealand generate revenues of about $800 million annually for us. Year-to-date, September 2010, our U.S. inbound revenue was up 20.7% year-over-year with 7.2% higher revenues per transaction. Despite volatile economic conditions around the world and unpredictable currency rates, global travel into the U.S. is forecasted to be up 6% over last year with similar annual growth rates expected through 2014. Being the only true global provider in the industry is a significant competitive advantage for us. Global brand awareness built a loyal base among leisure customers across the continents. And our large corporate accounts want to be able to rely on Hertz's speed service and vehicle selection everywhere they travel. In a $10 billion U.S. Off-Airport market, we opened up 27 net new locations in the third quarter, primarily co-locating with body shops hotels and repair facilities to serve the needs of the local market customers. This brings our net new store openings since September 30, 2009, to 247. Our Off-Airport volume continues to expand in the third quarter, a double-digit rate. Off-Airport rentals, which include leisure and local business rentals, replacement rentals and monthly or multi-month rentals are typically priced lower than Airport rentals on a per-day basis, but have a longer average length of key, which drives revenue per transaction. In the third quarter, U.S. Off-Airport revenue per transaction increased 5.5% year-over-year. Since associate transaction cost are leveraged across a longer rental, the costs as a percentage of revenues are lower than the airports allowing for similar margins. Additionally, the overall cost structures lowered, fewer labor hours required on more economic fleet, shared facilities and no concessions fees, which are considerable at the airports. In the third quarter, adjusted pretax margin for Off-Airport increased more than 650 basis points over the prior year. Total U.S. ancillary revenues, including up-selling car classes and marketing additional products like insurance coverage, roadside assistance, damaged waivers, NeverLost and refueling, increased 16.2% year-over-year in the third quarter as both Airport and Off-Airport locations focused on this revitalized program. Moving on to Slide 18. Our Advantage Leisure offering, which we acquired in April 2009, has surpassed our expectations for market share, margin and volume. Today, our Advantage business is profitable with 41 airport locations covering 38 major U.S. leisure destinations, including those recently opened in Boston, Louisville, Milwaukee and Dallas and three leisure destinations in Europe. We have plans to open up six more airport locations by year end. In the third quarter, same-store sales grew 39.6%, adjusted pretax profit tripled and fleet efficiency improved 695 basis points. Utilization for Advantage is exceeding our early expectation. At Hertz airport locations with matured Advantage facility, we're on track to increase utilization in 2010 by 1.1 percentage points through sharing fleet and capturing both the corporate midweek demand with Hertz and the weekend surge with Advantage. We believe Worldwide Rental Car's utilization will continue to improve as the Advantage brand is rolled out in more locations and its network matures. Finally and most importantly, we are investing in our employees, innovating our product offerings and refreshing our fleet. As a result, our service scores are climbing. We're successful executing a growth plan that is positioning us to deliver even more for our customers. With that, I'll turn it over to Elyse for a more detailed financial review.