Eric Thornburg
Analyst · Seaport Global. Your line is open
Thank you, Jim. Just as leaders and employees of SJW Group have adapted to work in an environment that requires social distancing, so too have our economic regulators. The planned merger of the Avon Water Company and Heritage Village Water Company with Connecticut Water was completed in Q3. The Connecticut Public Utilities Regulatory Authority approved our application and agreed that a combination of our Connecticut operations into a single subsidiary will provide efficiencies that benefit customers. The California Commission dismissed the order instituting an investigation into the merger with Connecticut Water Service and has closed the proceeding. The California Commission approved our request to establish a P fast memorandum account allowing San Jose Water to track for potential future recovery expenses already incurred, as well as future costs related to P fast sampling and monitoring and customer communication. For those investors who are new to California utility regulation, a memo account is an accounting device that after approval by the commission may be used to record various expenses it incurs. The utility may later seek authorization from the Commission to recover the recorded amounts in rates. The establishment of a memo account does not guarantee that the utility will recoup the correct. As previously reported, the California Commission's ruling to discontinue the Water revenue adjustment mechanism and modified cost balancing account in favor of a Monterey-style WRAM and incremental cost balancing account came as a surprise to the industry. While disappointing, the ruling does require and more comprehensive sales forecast analysis and places greater importance in arriving at realistic consumption numbers. San Jose Water does not operate under a Water revenue adjustment mechanism and modified cost balancing account and the ruling should actually benefit us as we look to further align both actual fixed cost rate recovery and customer usage with authorized amounts in our upcoming GRC filing. In California, Connecticut, and Maine, we are preparing rate case filings. San Jose Water is required to file every three years, and that filing will happen in January 2021. Connecticut Water has not been in for a general rate case in more than a decade and VAC, thanks to the adoption of repair tax accounting, the company provided customers with a two-year rate credit through a 2014 rate settlement agreement. In 2018, the company was authorized to recover the cost of the $36 million Rockville Drinking Water Treatment Facility without the need to file a full rate case. The Connecticut case will be driven largely by the significant infrastructure investments that have occurred since 2010, that were not recovered through WICA filings or the Rockville settlement. We expect new rates in Connecticut to be in place by mid-Q3 2021. Connecticut has a statutory timeline of 200 days. Once a case is filed, which provides some certainty regarding the timing of a decision. Connecticut also recently filed for an increase of 1.1% and the water infrastructure and Conservation Adjustment or WICA surcharge. If approved by PURA, the increase would increase revenues by $1 million and would be effective in January of 2021. In Maine, where rates are set on a division-by-division basis for the ten operating divisions, we anticipate filing general rate increase applications in two divisions and water infrastructure surcharge or WISC increases in six divisions by year-end 2020. In October, SJWTX, our Texas utility filed first acquisition application in Texas to request treatment under the new fair market value legislation. The Commission has developed a process to determine the fair market value of the acquired utilities rate base, which would be used for future rate-making purposes. If approved by the Texas Commission, this bolt-on acquisition would add over 200 customer connections and bring additional water supply to serve this growing area. SJWTX's connections are nearing 19,000 and its growth is impressive nearly tripling in number, since the acquisition in 2006 and reflecting 8% customer growth in the last 12 months. With a diverse portfolio of water supplies, a growing wastewater business, and continued additions to the customer base through organic growth and acquisitions, we remain optimistic about the prospects for SJWTX. Delivering exceptional customer service is critical to our success and our customer service working group is sharing experiences and best practices across all of our states. This is an employee-driven team that operates with the support and engagement of senior leaders. The team is empowered to dive deep into our customer satisfaction ratings, identify opportunities to better serve customers and to collaborate on solutions. We have seen an uptick in account aging in Q3, most likely due to the moratorium of shut-offs that had been mandated in California, Connecticut, and Maine. Texas had rescinded its moratorium in June. The moratoriums in Connecticut and Maine have now ended as well. California's will remain in place at least until April of 2021. We continue to communicate with customers, especially those that have an overdue balance on their accounts and are eager to help them through deferred payment plans and other available programs that vary by state. Turning to our environmental, social, and governance initiatives, there is much to be proud of. Our newly formed diversity, equity, and inclusion council is comprised of employee volunteers, who are committed to building an environment where employees can be their true selves and feel included, welcomed, and valued at work and where the company can be a force for good in the community. The first steps of our journey together started with listening to personal stories of our own people as they share their life experiences with racism and inequality. The stories were powerful and the commitment from our team is strong. SJW Group has been recognized by 2020 women on boards as a winning company, because more than 20% of our directors are women. Actually for SJW Group, it's close to 50%. That is one of the factors that contributes to our best-in-class corporate governance score from ISS. We are proud of our governance score. It reflects our steadfast commitment to transparency, regulatory compliance, and ethical conduct. 2020 continues to be an unpredictable year. Our teams have faced the challenges and continued the vital work of delivering life-sustaining water that is essential for the health and safety of families and communities. We have protected our people so that they can serve their customers. We are guided by these fundamental principles to protect our people, protect public health, and exemplify our core values, integrity, respect, service, compassion, trust, transparency, and teamwork. It has served us well, and we will continue to rely on that approach as we move forward. With that, I would like to turn the call back to the operator for questions.