Good morning and welcome to the Heritage Insurance Holdings' Conference Call. All participants will be in listen-only mode. [Operator Instructions] Please note, this event is being recorded. I would now like to turn the conference over to Kirk Lusk, Heritage Chief Financial Officer. Please go ahead.

Good morning and thank you for joining us today. We invite you to visit the Investors section of our website, investors.heritagepci.com, where the earnings release and our earnings call will be archived. These materials are available for replay or review at your convenience. Today's call may contain forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These statements are based upon management's current expectations and subject to uncertainty and changes in circumstances. In our earnings press release and our SEC filings, we detail material risks that may cause our future results to differ from our expectations. Our statements are as of today and we have no obligation to update any forward-looking statements we may make. For a description of the forward-looking statements and the risks that could cause our results to differ materially from those described in the forward-looking statements, please refer to our annual report on Form 10-K, earnings release, and other SEC filings. Our comments today will also include non-GAAP financial measures. The reconciliation of, and other information regarding these measures, can be found in our press release. With me on the call today is Ernie Garateix, our Chief Executive Officer. I will now turn the call over to Ernie.

Thank you, Kirk and good morning to everyone. As we review our fourth quarter and full year 2023 results, I'm pleased to reflect on a period of achievement and strategic advancement for our company. Our efforts over the past two years include deliberate actions and focused execution, culminating an improved financial outcomes and a strengthened market position. Our financial results for the fourth quarter demonstrate the positive impact of our efforts towards tightening underwriting, working towards rate adequacy, diversifying our portfolio, and managing our reinsurance costs. Our net income for Q4 2020 was $30.9 million, marking a substantial improvement from $12.5 million in the same quarter last year. Over the last two years, the actions we have implemented are now being realized and reflected in our financial statements as premium from rate increases is earned over the policy period. The cornerstone of our strategy has been our disciplined approach to exposure management. Our strategy to reduce the flow of our personal lines book of business and obtain adequate rates significantly improved the book of business. We have extended the strategy through all states within our 16-state platform. We intentionally reduced our multistate personal lines policies in in-force by 15% and total insured value by 6.9%, to not only manage our reinsurance costs, but more effectively, but also improve the overall quality of our book of business. This strategic reduction led to only a slight decline in in-force premium from our overall personal lines business of 2.3%, a move we deem necessary to align with our long-term vision of rate adequacy and selective geographic expansion. The Commercial Residential segment has seen a remarkable increase in premiums in force by 63.9% year-over-year. This growth is set against a backdrop of market opportunity underscores our ability to allocate capital to products and regions…

Thank you, Ernie. Good morning, everyone. In the fourth quarter of 2023, Heritage Insurance Holdings demonstrated that the execution of our strategic decisions over the past two years are starting to produce the results we were anticipating. We had advised that improving the rate adequacy and overall quality of our book of business was a multiyear process, and we are pleased with the progress we have made, and we will continue to focus on these strategic initiatives going forward. We remain committed to generating an underwriting profit in all our geographies through rate adequacy, selective underwriting, providing products appropriate for the market and diligent claims handling. The progress we have made with those objectives is demonstrated by the favorable fourth quarter results and reflects our ability to adapt in a dynamic insurance landscape. With net income of $30.9 million or $1.15 per diluted share we achieved a solid improvement from $12.5 million or $0.48 per diluted share in the same quarter of the previous year. The 147.5% increase in net income is primarily attributable to our premium increases nearly keeping pace with the increase in our reinsurance costs, improved investment income and an improved loss ratio. Our gross premiums earned increased 7% to $339.6 million, while net premiums earned rose by 6.9% to $177.7 million, underscoring the effectiveness of our pricing strategy and underwriting standards. In addition, these actions led to an increase in the average premium per policy of 24.2% over the prior year quarter. The net loss ratio for the quarter was 51% which is an 11.4 point improvement from the prior year losses from weather were $11 million this year compared to $27.5 million in the prior year quarter, an improvement of $16.5 million. The improvement is attributable to favorable weather and also what we believe is…

We will now begin the question-and-answer session. [Operator Instructions] And our first question will come from Paul Newsome of Piper Sandler. Please go ahead.

Good morning. Congratulations on the quarter.

Thank you, Paul.

Thank you, Paul.

I wanted to ask a little bit more on the capital management question. The recent offerings suggest maybe you're a little bit light on capital coming into the year, but you also kept the dividend off. So I'm guessing you're still in a capital accumulation phase, if that's right. So that's the question. And then in terms of select growth, I mean, does that include the potential for M&A or maybe even takeouts as well. So I'll start with there.

Yes. Well, I mean first part, yes, the capital raise, we just looked at that as being opportunistic and the other thing is we think that there's a lot of opportunities within our market space for other opportunities to take advantage of. So really, the capital raise was to do that as opposed to a shortage of capital position. And so that's kind of the way we're looking at that. I mean we do think that there are a number of opportunities. Takeouts, we continually look to takeouts just sometimes because of the pricing of our products versus Citizens, we don't think it would be incrementally beneficial to us, but it's one of the things we continue to look at.

Great. My other question is, I wanted to ask about your sense of the cat load as we go forward. Obviously, there have been a number of moving parts. And maybe we could look at this maybe not so much on a quarterly basis, but on an annual basis. What do you think is the right cat load, and how has it changed over time as we look forward?

Yeah. I mean, I think the cat load has definitely changed as has the cost of reinsurance, reflecting that. And from that perspective, I mean, that's why we've been diligent in our exposure management process and then also with taking the rates that we think we need to keep up with that pace.

Has the cat load gone down or up? I guess, we'll start with that.

And by cat load, let me just make sure I understand what you're referring to as cat load?

Cat load is the amount of catastrophe losses that would be normal per year relative to premium.

Yeah. And what we do, we've expected that to increase, however, our premium has been keeping pace with that. So, therefore, net-net, we've been positive from that perspective. The other aspect of that, though, is the underwriting that we've undertaken over the last several years to improve our underlying portfolio, which we think has the ability to withstand some of the weather events. And so, therefore, has the tendency to mitigate some of those weather losses. So I think cat loads in general have gone up, but with the premiums that we've taken and the underwriting actions we've taken, we think that we're outpacing that.

Okay. And I guess my last question, and I'll let somebody else ask. Any thoughts on tort reform in Florida so far?

Yeah. So we continue to monitor that. We do see some positive trends in the data that we're receiving regarding litigated losses. As we've always said, we do believe that's going to take 18 to 24 months to grow through the system, but we're very optimistic that the Florida market is improving when it comes to litigated losses.

Great. Thanks. Appreciate the help.

Thanks, Paul.

Thank you, Paul.

The next question comes from Max Wellfrisher [ph] of Truist. Please go ahead.

Hi, good morning. I'm calling in from Mark Hughes. I guess, going off of the Florida tort reform question, the loss ratio this quarter was very good. I was just wondering how durable is that? I guess a better way to put it is, how much of that was due to the better portfolio set up versus and -- better regulatory environment versus more mild weather in the quarter?

Yeah. Well, and that is actually something that we've been trying to analyze and understand just because it's very difficult to compare what is the exact driver of that. I mean, weather losses for us have been lower. But they've also been lower throughout the season. And I would say, particularly when we look at some of the severe convective storms that occurred throughout the year, I think a number of people had fairly large losses associated with those severe convective storms, and we did not have the same type of loss. So I think from that standpoint that gives us an indication that our portfolio is performing better, but some of it does have to do definitely with a little bit lower weather. And I think that the -- as Ernie mentioned, the tort reform, I think, is probably having some positive impact, but it's just hard to quantify.

Yes, that's helpful. And then on the expense ratio, pretty much the same for the full year, a little down. Can we expect it to be steady in 2024? How do you see that looking for this year?

I think the -- looking forward, expense ratio overall probably be fairly flat. We are doing some continuing investments in IT and productivity, which I think is going to allow us to grow in the future. But I think we do have some continuing investments in 2024.

That's all for me. Congrats on a good quarter. Thank you.

Hey, thank you.

This concludes our question-and-answer session. I would like to turn the conference back over to Ernie Garateix for any closing remarks.

We want to thank everybody for joining the call today and hope everyone has a great day.

The conference has now concluded. Thank you for attending today's presentation and you may now disconnect.