Earnings Labs

Horace Mann Educators Corporation (HMN)

Q1 2015 Earnings Call· Thu, Apr 23, 2015

$46.15

+0.76%

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Transcript

Operator

Operator

Greetings and welcome to the Horace Mann First Quarter 2015 Earnings Conference Call. At this time all participants are in a listen-only mode a brief question-and-answer session will follow the formal presentation. [Operator Instructions]. As a reminder this conference is being recorded. I'd now like to turn the conference over to Ryan Greenier, Vice President of Investor Relations. Thank you, Please go ahead.

Ryan Greenier

Analyst

Thank you Brenda and good morning everyone. Welcome to Horace Mann's discussion of our first quarter results. Yesterday, we issued our earnings release and investor financial supplement. Copies are available on the investors' page of our Web site. Our speakers today are Marita Zuraitis, President and Chief Executive Officer; and Dwayne Hallman, Executive Vice President and Chief Financial Officer; Bill Caldwell, Senior Vice President of Property & Casualty; Matt Sharpe, Executive Vice President of Annuity and Life; and Steve Cardinal, Executive Vice President and Chief Marketing Officer are also prepared for the Q&A session that follows our prepared comments. Before turning it over to Marita, I want to note that our presentation today includes forward-looking statements as defined in the Private Securities Legislation Reform Act of 1995. The company cautions investors that any forward-looking statements include risks and uncertainties and is a not guarantee of future performance. These forward-looking statements are based on management's current expectations, and we assume no obligation to update them. Actual results may differ materially due to a variety of factors, which are described in our press release and SEC filings. In our prepared remarks, we may use some non-GAAP financial measures. Reconciliations of these measures to the most comparable GAAP measures are available in the supplemental section of our press release. And now I'll turn the call over to Marita Zuraitis.

Marita Zuraitis

Analyst

Thanks, Ryan and good morning everyone and welcome to our call. After yesterday's market close Horace Mann reported first quarter operating income of $0.72 a share, a strong start to 2015 despite the impact of severe winter weather in the Northeast. P&C results were strong with a combined ratio of 90.4%, annuity results were solid with strong sales and deposits leading to an 8% increase in assets under management. From an earnings perspective disciplined spread management is helping offset the impact of spread compression. We experienced an elevated level of mortality losses in the life segment very similar to the first quarter of last year. In total the quarter's results were strong start to the year. Book value per share excluding net unrealized gains ended the quarter at $26.13 an 8% increase on an annual basis. And in addition to continuing to produce solid growth in Book value in the first quarter we increased the dividend for the seventh consecutive year. This increase of 9% resulted in an annualized dividend of a $1 per share. While we are in a very early stages of building out of strategic marketing initiatives we continue to experience strong momentum in annuity, life, and auto. Annuity sales were up almost 30% year-over-year fixed index annuities continue to be a powerful contributor with about 35% of our sales coming from that new product. This addition to the product line has helped us to reach new educator customers as well as reaching deeper into existing customer household. Life sales continued to grow in a double-digit pace and like annuities, the increased sales reflect both higher agent productivity and a greater number of agents selling Horace Mann products. Auto sales were at 7% in the quarter, when we impact the sales numbers we like the trends. We're…

Dwayne Hallman

Analyst

Thanks Marita and good morning. First quarter operating income of $0.72 per diluted share was a strong result, largely due to favorable results in the property and casualty and annuity segments. P&C after-tax income of $17.6 million was about 4 million higher than the prior year quarter despite a higher level of catastrophe losses. On a reported basis the combined ratio improved 3.3 points to 90.4 reflecting continued improvement in both our auto and property underlying results and the impact of a reduction in incentive compensation accruals of 3 million after tax which primarily impacted the P&C segment and in particular the expense ratio. The expense ratio decreased 2.2 points compared to prior year of which 1.5 points was related to the accrual adjustment, so on an adjusted basis the expense ratio was approximately 27%. Given the obvious overweight in the quarter and to better put the adjustment in perspective, on a full year basis the adjustment is equivalent to just slightly more than a quarter point on the expense ratio. Catastrophe losses were 7.1 points, an increase of 2.7 points from last year on significant winter weather activity. Like Marita mentioned we saw an increase in the duration and frequency of catastrophe activity. Let's say the more severe cat activity was in the northeast an area where we have strong educator customer presence. As a result we experienced a higher level of cat related losses than we would have otherwise anticipated. Looking at the underlying results and property we did see solid margin improvement particularly in areas of the country that experience more typical first quarter weather. The underlying property combined ratio of 66.3 was 10 points better than the prior year, when you combine this result with the catastrophe experience and looking at property in total, the combined…

Ryan Greenier

Analyst

Thanks Dwayne. Brenda please open up the line to begin the Q&A portion of the call.

Operator

Operator

[Operator Instructions]. And our first question comes from the line of Sean Dargan with Macquarie. Please go ahead with your question.

Sean Dargan

Analyst

I actually wanted to follow-up on the DOL fiduciary duty proposal. I just want to maybe try to frame what's that risk here. So 63% of your annuity AUM is 403(b). Would the 403(b) plans or the agents who sell them be exempt from this proposal?

Matt Sharpe

Analyst

The departmental waiver regulations supply to a risk of qualified plans and 403(b) plans that we sell are outside of the regulatory framework. So we do not believe that our 403(b) sales would or our plans would be impacted by the department of labor regulations.

Sean Dargan

Analyst

Would not the agents who would be, I guess, giving advice, would the compensation that they get for sale of those plans have to change?

Matt Sharpe

Analyst

So that part of it we don't know at this point in time I would say it's too soon to be able to tell you exactly what's going to happen, because they are proposed regulations they have only to elaborate a little bit. The way the proposed regulations as we understand them apply they would apply to the IRA basics with the way and when you look at the 403(b) space not being covered by our risk that we don't believe that they would be covered by, so consequently our business model would not have to evolve or shift based on that understanding of the regulations. So at this point we don't see a change.

Sean Dargan

Analyst

So, 29% of the annuity AUM appear to be non-403(b) qualified assets. Can you just maybe walk us through how an agent gets comped, when he or she handles an IRA roll over, and what might have to change based on your readings of the DOL proposal?

Matt Sharpe

Analyst

About 20% of our AUM is actually in the IRA space and the product works the same way in the IRA space as it does in the 403(b) space. If the rules and regulations around handling IRA and IRA rule over's were to migrate or change then we would have to modify our compensation structure and our advice structure to serve that segment of the market place. And we're unclear at this point in time exactly how that's going to manifest itself but it would have to shift if those regulations as proposed to all the way through.

Marita Zuraitis

Analyst

And as Matt said, this is Marita, we've been following it closely and Matt and his team are prepared to migrate as they need to migrate. Like I said in this script we live in a very highly regulated controlled space and so this isn't something that would be difficult for us to shift towards as we learn the specificity of these particular regulations.

Operator

Operator

Our next question is coming from the line of Vincent DeAugustino with KBW. Please go ahead with your questions.

Vincent DeAugustino

Analyst

Can we touch base on the customer contact centers' role in driving growth? I'm assuming where you have agents in place that this would be a very complementary process with your agents with referrals and helping with some of the logical adjacency products as you call them. But what I'm more curious about is in states and school districts where you are not well-represented, what's the strategy in really taking the customer care center into new regions? And how do you kick that off and get traction and build awareness?

Marita Zuraitis

Analyst

Yes. I mean it's a great question I mean obviously for us the customer care center was predominantly for service to service the educator clients to do as much for them so the agents really could focus more and more their time on sales. So that first piece I think has been helpful with the traction as the service center takes on more of the mundane things and service that an agent would previously do, they've got more time to go out and sell and cross sell. In addition to that the sales that we're seeing coming out of the call center are pretty interesting, I mean a couple of examples I mean as new auto customers reach out and look for a quick float in auto, we may start with an auto sale directly from the call center and then that customer if they choose to take the auto quote can then be referred to an agent for the cross sell to sell the life to sell the annuity. On the other side of the house if we have an existing customer that's calling in to add in auto or an endorsement or some sort of service on their billing or their account and the call rep because of the technology notices that they don't have life insurance, they can ask a simple question like when was the last time somebody reviewed your life insurance needs and then take that lead and give to the agent to close the life sale and we've seen that as well come out of the call center. So although the signs early, I do think it's going to be a good source and for additional growth as we move forward and add more and more capabilities into our call center.

Vincent DeAugustino

Analyst

You guys have been one of the few insurers to successfully, let's call it, let's call it, dance through being a multiline insurer on both P&C and life and annuity. Is it plausible to think that you could execute similarly on being both a direct and captive insurer as well?

Marita Zuraitis

Analyst

Yes, I mean the D-word's a hard one, I mean you noticed that I didn't say a direct channel, this is complementary to our EA model, this is letting agents do what agents do extremely well and then letting an efficient call center with some scale do what they can do very well and leverage the technology and the operational efficiencies that are available in the market today. So you noticed in my example I didn't say find a customer, you know cross sell a customer, and retain a customer all in one transaction from a direct center, this is really in complement with our agency model. I think more and more they can start the transaction, I think more and more they can cross sell the transaction but at the heart of our model is an adult and a trusted advisor at the point of sale who can do what we do so well in the schools that we serve. So I don’t say direct as a separate channel but I do think there are things they can do more aggressively over time to take on more and more of that transactional burden if you will.

Vincent DeAugustino

Analyst

And then I guess shifting over to auto, I'm sure you guys paid pretty close attention to what competitors' rate filings look like, but does it feel like there's more room to get a little bit more of an auto rate increase in this environment right now?

Bill Caldwell

Analyst

Hey Vincent it's Bill Caldwell, we continue to monitor, as you've seen we've had a favorable frequency and severities in the quarter year-over-year, we’re still targeting low single-digits for auto rates but we continue to monitor that as we see opportunities we'll take them, but it hasn't emerged in our book as of yet.

Vincent DeAugustino

Analyst

And then just in the script you guys had mentioned just really liking the demographic where you are picking up some new auto sales? And so I'm curious if that speaks to the traction on the younger educator side or if that means good demographic as in better preferred risk traction?

Bill Caldwell

Analyst

Vincent, it's Bill again. It's really around the underwriting profile so that could come at all ages, when we look at the new business we're bringing on it's really in our targeted states where we've found profitable markets, good favorable regulatory environments and a strong agency presence and came in with more attractive rates for preferred educators, so that could be their tier, their credit score, they're more cross sold. So just across the board we've introduced a better price point for those risks and we’re seeing high penetration in those segments.

Operator

Operator

Thank you. And our next question comes from the line of Bob Glasspiegel with Janney Capital. Please go ahead with your questions.

Bob Glasspiegel

Analyst · Janney Capital. Please go ahead with your questions.

The auto results, just want to periscope into them a little bit further. It seems like the body language is you are now finally declaring victory that it's improving in line with where you want it to improve. Is that correct read? And I'm a little surprised that you weren't impacted by frequency from lower gas prices or sort of non-cat weather in that line to a greater extent.

Marita Zuraitis

Analyst · Janney Capital. Please go ahead with your questions.

Yes, thanks Bob, it's Marita. Before I turn it over to Bill, I'd like to say no one's declaring victory. You know I think about this as a marathon not a sprint or at least a set of wind sprints. We are hard on both the profitability side of auto as well as the sales side and I'm confident that we're doing the right things in both areas to improve both the profitability as well as to begin some traction on the sales side, but I don't think we're done. I do feel there continues to be ways in which can take improve segmentation and improve analytics and apply it to a very unique book of business on the auto side, I mean again we have a homogenous group of auto customers, it's a zero summed game, we know who they are, they're educators and their behaviors and loss patterns are different than the general population, it's one of the benefits we have in this homogenous space. You mentioned gas prices and an improved economy, obviously if you use fast track data and you look at the industry results out there you see an increase in the miles driven especially in December into January and we look at that data. And that would normally lead to an increase in frequency. I'm not sure that in an educator book of business that's going to pull through the same way it would pull through a generalist book. These are groups of people that have a very specific schedule, they're in the school building, we know how far they are from school, we know where they're parking their cars and I'm not sure if they can adjust their miles driven the same way a general public might adjust their miles driven and that might be part of the reason why we don't necessarily follow a generalist trend on a non-homogenous book of business. I'll let Bill comment as well but I think in all of this we always have to go back to the fact that we’ve got a very unique set is that of homogenous customers that the data is very predictive for us.

Bill Caldwell

Analyst · Janney Capital. Please go ahead with your questions.

Alright and just to add a little on that although its intuitive that annual mileage would increase frequency to other external factors that car safety and weather that would impact frequency. And as I explained to Vincent we also have probably more dramatic shifts in our the profile and other companies because we are growing in more attractive segments that come with our frequencies and frankly but also very aggressive but we are underwriting in rate actions on those underperforming segments. So all this combined for our blended frequency we're actually seeing improvement in the first quarter but as Marita said just like last quarter we didn't over react on high frequency we are not over celebrating the better frequency in this month, and once we're in the wait and see game but we're very optimistic given the mix of business that we're bringing on the books.

Bob Glasspiegel

Analyst · Janney Capital. Please go ahead with your questions.

If you are still pushing through 5% rate increases in auto, clearly you think there's further to go. The market is allowing you to do that?

Bill Caldwell

Analyst · Janney Capital. Please go ahead with your questions.

Right. We still have room to go out there and to hit our long-term targets.

Operator

Operator

Thank you. This concludes our question-and-answer session. I would like to turn the floor back to Ryan Greenier for closing remarks.

Ryan Greenier

Analyst

Brenda, thanks. And thank you to all that joined us this morning on our first quarter earnings call. If anyone has any additional questions don't hesitate to reach out to Christie or me. Thank you.

Operator

Operator

Thank you ladies and gentlemen. This does conclude today's teleconference. You may disconnect your lines at this time and thank you for your participation.