Allen J. Carlson
Analyst · Robert W. Baird. Please go ahead
Great. There’s two ways of running your business. One is, your customers enters an order and you schedule that order based upon your capacity or your capability or other work that you have in the pipeline. And so, the customer will come in and say, I want to order 100 pieces of part number ABC, and you’ll say great, you can have it in 12 weeks. That’s historically the way companies have operated. Sun used to operate that way and it really didn’t work well for us. And in 1998, we made a change. So 10 years ago now, we said, you know, what we would like to do is ask the customer, when did you want the product, and let’s schedule it to his request date; and then let’s drive our internal processes to be able to meet the requested delivery from the customer -- and the first week we turned this switch on, we weren’t really good. We were about on time 10%. By the way, we did measure our on time to customer request. We do not even have an internal schedule date anymore. If we had one, it would be irrelevant to us. We don’t have one. So, all of our processes, all of our people, are tuned in to shipping to customer request. Now, what keeps the customer from requesting something this afternoon, by the way, they can, they want 100 pieces delivered this afternoon versus requesting something a month from now, same 100 pieces. We have a system that’s very similar to what maybe UPS or Fed Ex would do. You have one price if you want it at three weeks; if you want it sooner than three weeks, it’s a different price. So, you basically pay for the service level to keep people honest from saying, give me 100 pieces and give them to me this afternoon. There is a slight premium. But every order that we have in our system is to the customer request. Customers appreciate that because if they need it sooner, they expect just like when they go to Fed Ex and want an overnight delivery, they expect to pay a slight premium. That’s the way our system operates. Most people in our industry do not operate this way. They still schedule it. In fact, the largest company in our industry is for many of our products, they’re scheduling those products out at 55 weeks.