Daniel Neumeyer - Chief Credit Officer and Senior Executive Vice President Stephen Steinour - Chairman of the Board, Chief Executive Officer, President, Member of Executive Committee, Chairman of The Huntington National Bank, Chief Executive Officer of The Huntington National Bank and President of The Huntington National Bank Donald Kimble - Chief Financial Officer, Senior Executive Vice President and Treasurer Nicholas Stanutz - Senior Executive Vice President, Senior Executive President of Huntington National Bank and Group Manager of Dealer Sales - Huntington National Bank Jay Gould - Senior Vice President and Director of Investor Relations

Scott Siefers - Sandler O’Neill Craig Siegenthaler - Crédit Suisse AG Ken Zerbe - Morgan Stanley Brian Foran - Nomura Securities Co. Ltd. Jack Micenko - Susquehanna Financial Group, LLLP Anthony Davis - Stifel, Nicolaus & Co., Inc. Paul Miller - FBR Capital Markets & Co. Erika Penala - Merrill Lynch Kenneth Usdin - Jefferies & Company, Inc. Robert Patten - Morgan Keegan & Company, Inc.

Good morning. My name is Michelle, and I will be your conference operator today. At this time, I would like to welcome, everyone to the Huntington National Bank Second Quarter Earnings Call. [Operator Instructions] Mr. Jay Gould, please go ahead with your conference.

Thank you, Michelle, and welcome, everyone. I'm Jay Gould, the Director of Investor Relations for Huntington. Copies of the slides we will be reviewing today can be found on our website huntington.com. This call is being recorded and will be available as a rebroadcast starting about 1 hour from the close of the call. Please call the Investor Relations department at (614) 480-5676 for more information on how to access the records or playback or should you have difficulty getting copies of the slides. Slides 2 through 4 notes several aspects of the basis of today's presentation. I encourage you to read these as always, but let me point out one key disclosure. This presentation contains both GAAP and non-GAAP financial measures where we believe it is helpful to understanding Huntington's results of operations or financial position. Where the non-GAAP financial measures are used, the comparable GAAP financial measure as well as a reconciliation to it can be found in the slide presentation and its appendix, in the earnings press release, quarterly financial review, quarterly performance discussion or in the related form 8-K filed today, all of which can be found on our website as well. Turning now to Slide 5. Today's discussion, including the Q&A period, may contain forward-looking statements. Such statements are based on information and assumptions available at this time and are subject to changes, risks and uncertainties, which may cause actual results to differ materially. We assume no obligation to update such statements. For a complete discussion of risks and uncertainties, please refer to this slide and material filed with the SEC, including our most recent forms 10-K, 10-Q and 8-K filings. Now turning to today's presentation in Slide 6. Participating today are Stephen Steinour, President and CEO; Don Kimble, Senior Executive Vice President and Chief Financial Officer; Dan Neumeyer, Senior Executive Vice President and Chief Credit Officer; Nick Stanutz, Senior Executive Vice President and Head of Automobile Finance and Commercial Real Estate. Also present is Todd Beekman, Senior Vice President, Assistant Director of Investor Relations. Let's get started turning to Slide 7. Steve?

Welcome, everyone. I'll begin with a review of our second quarter performance highlights. After my overview, Don will follow with his recap of our financial performance. Dan Neumeyer will provide an update on credit. Nick Stanutz will provide an update on our indirect auto segment. I'll then return for an update on our Fair Play and OCR, our optimal customer relationship strategy and a discussion of our expectations for the remainder of the year. Turning to Slide 8. We reported $145.9 million or $0.16 a share. For the quarter, this represented a 15% improvement to net income from the first quarter. We were also very pleased to announce that the board has approved an increase of a quarterly common stock dividend of $0.04 per share from $0.01 per share. The dividend is payable October 3, 2011, to shareholders of record on September 19. Based on yesterday's closing stock price of $6.31, this equates to an annual dividend yield of 2.5%. The board and management have been evaluating the company's capital position as we previously reported and its ability to organically generate capital. As such, we're very pleased with our financial strength, and performance had impacted -- and improved to the point that it enabled us to take this action. We view dividends as an important component of generating overall shareholder returns. We have established a targeted payout ratio or range, I should say, of 20% to 30% of net income. This is another step forward for our shareholders. Overall, we're pleased with the second quarter results, representing our sixth consecutive quarterly increase in earnings, and it shows the progress we're making on a number of financial strategic fronts. Ultimately, it comes down to the level of returns we generate for the owners of the company. This quarter, our ROA of…

Thanks, Steve. Slide 11 provides a summary of our quarterly earnings trends. Many of the performance metrics will be discussed later in the presentation, so let's move on. As shown on Slide 12, our net income for the second quarter was $145.9 million or $0.16 per share. The $33.7 million increase in pretax income reflected the benefits of an $18.9 million increase in noninterest income, a $13.6 million decline in provision expense and a $2.3 million decrease in noninterest expense, which were partially offset by $1 million decrease in net interest income. I will detail these changes in subsequent slides. Turning to Slide 13. We show the trends on our revenues and pretax pre-provision on the left-hand side of the slide. Primary reflecting the lack of growth in interest income, our 2011 second quarter pretax pre-provision performance did not improve as much as expected. With interest rates continuing at their absolute low levels, reinvestment rates available to us barely exceeded the incremental cost to grow interest-bearing deposits. Given this environment, our deposit growth efforts focused on low or no cost transaction accounts, allowing some of our interest-bearing deposit categories to decline. This, combined with a slightly lower loan growth than we originally expected resulted in a smaller earning asset base with over $1 billion for the quarter. Our expense level did not decline as much as expected, reflecting a temporary increase in deposit and other insurance costs and higher levels of professional services. Slide 14 depicts the trends of our net interest income and margin. During the second quarter, our fully-taxable equivalent net interest income declined by $1 million, reflecting a 2 basis point decrease in our net interest margin to 3.40%, and a $0.3 billion decrease to our average earning asset base. The 2 basis point decline in net…

Thanks, Don. Slide 21 provides an overview of our credit quality trends. The second quarter continued to exhibit improved credit quality trends in both commercial and consumer loans. Notably, the net charge-off ratio fell significantly from 1.73% annualized in the first quarter to 1.01% in the second quarter. This reflected the results of our proactive recognition of emerging problem loans and focus on aggressive resolution that has been underway for the past 2 years. The improvement was broad-based, but was particular evident in the commercial segments, which experienced significant reduction despite a still anemic economic environment. Loans 90 days plus past due and accruing continued to fall and were 15 basis points on total loans at the end of the quarter, the lowest level experienced in several years. Delinquencies, in general, continued to show improvement in both the commercial and consumer segments in both 30- and 90-day categories. There are slides in the appendix that detail these trends. The nonaccrual loans, nonperforming assets and criticized asset ratios all showed continued improvement in the quarter, although the improvement was slowed somewhat by an uptick in problem loan inflows. The allowance for loan and lease losses and the allowance for credit loss ratios fell modestly to 2.74% and 2.84% from 2.96% and 3.07%, respectively. The coverage ratios remain very strong, however, as the lower allowance levels were offset with lower nonaccrual loans and nonperforming assets. The ALLL and ACL to NPA ratios actually remained flat quarter-over-quarter. Slide 22 shows the trends in our nonaccrual loans and nonperforming assets. The chart on the left demonstrates the continued reduction in the level of both nonaccrual loans and nonperforming assets. Nonaccrual loans fell 3.5% in the quarter. With regard to nonaccrual inflows depicted on the right-hand side, we did experience a small uptick in the…

Thanks, Dan. Turning to Slide 26. For the last 6 months, there has been an increasing level of attention on Huntington's indirect automobile portfolio. Today I'd like to provide additional data that should help clarify most of the questions and/or issues that are asked about this business. In the next 3 slides I will: one, show you Huntington has been able to hold pricing higher relative to the industry, while at the same time originating record production by expanding into Eastern Pennsylvania and the New England markets, all the while maintaining our strong underwriting standards; two, describe to you the current portfolio by vintages and rates, so you can see the loan pricing has mirrored the decline in 2-year swap rates, the rate of decline has significantly decelerated over the last year and a half, still leaving us with sufficient margins; and three, provide you with details that this bank, not the manufactured captive finance companies that have a dominant market share position in the financing of new and used vehicles sold to franchise dealers, which is our core market focus. Captives have minimal market share of the used segment, which is as large as the new segment and which account for over half of our auto loan production. These captives mission is to support the manufacturing and selling of new vehicles to consumers. They do not play in the used vehicle space where we do. As you know, we originate super prime indirect automobile loans. The chart on the left shows the industry rate for super prime new and used vehicles. Our originations had an average FICO score of 760 and have been very stable for years. Huntington's comparable rates are shown on the right, again, segregated between new and used autos. With regards to loans on new vehicles,…

Turning to Slide 29. As I mentioned in my opening comments, our Fair Play banking philosophy has been strongly resonating in the market and driving new customers for Huntington. Along with these new customers, we continue to benefit from higher retention rates. In May, we reported our consumer checking household growth. At that time, first quarter 2011 growth was running at a 9.1% annualized rate or 1.6% above our initial plan. Over the second quarter, several competitors announced they were adding fees or reducing product features to try to offset lost revenue. Customers reacted. Our consumer checking household growth further accelerated. I'm very happy to report that our annualized growth rate for the first half was nearly 10%. This is more than 30% above the initial goals we set last September and more than a threefold increase compared to what we were generating in 2009. Turning to Slide 30, where we show the product penetration trends. Our optimal customer relationships we refer to as OCR is more than just getting new customers to the door and keeping the old ones happy. The key to our strategy is to grow Huntington's share of wallet from the total base of customers. Driving this is a broad ray of services and products coupled with the rigorous and disciplined sales management process, all of which is supported by robust sales and cross referral technology. Over the last 4 quarters, we've increased the percent of households with 4 or more products from just over 68% to now over 71%. While that might seem -- or like, while it might not seem like a large number, remember that the entire customer base of over $1 million households is reflected in the number. So even if you don't factor the new accounts, this means that we sold…

[Operator Instructions] Your first question comes from Ken Usdin from Jefferies. Kenneth Usdin - Jefferies & Company, Inc.: Steve, I just wanted to ask you about the rate of expenses versus the rate of revenue improvement. You're obviously still -- I guess if you can just tell us your rate of incremental investment versus trying to hold the line against the flattening out in pretax, pre-provision. What levers do you have? Have you changed at all the way you're thinking about investments versus letting some fall to the bottom line if revenue get a little tougher?

We're working at that dynamically now. Some of our expense increase in the second quarter was related to Dodd-Frank issues where we're, frankly, trying to get ahead. An example would be hearing what some of the large mortgage servicers we're working on. We invested in looking at our shop based on what seem to be emerging standards with outside consultants. So there will be continued investments in the business segments as well. But at this point, with the change in our economic outlook, we'll be rationing those investments more dynamically than we had anticipated at the start of the year, Ken. Kenneth Usdin - Jefferies & Company, Inc.: Okay. My second question is just on the NIM. With the swap income pretty much robust and pretty big deposit repricing still to come in the back half of the year, stable margin seems pretty conservative. So can you give us the puts and takes with regards to what you're expecting on loan yields versus what you're expecting on liability costs?

That's a great question, Ken. We do expect the loan yields to continue about the same level. As we talked about, our commercial loan yields on average after your backup the swap impact, are fairly flat, have been relatively consistent over the last 5 quarters. If you take a look at that commercial loan yield and back off funding from the money market account growth, you're not at that 340-plus type of margin. And so that's why we think even though with the improved mix of the deposits, the growth will still maintain a relatively stable margin going forward. Kenneth Usdin - Jefferies & Company, Inc.: So the delta would just be if loan growth keeps up with -- so could the margin go up as loan growth keeps up with deposit growth?

I'm sorry, if the loan growth keeps up with -- can you repeat the question again, Ken? I'm sorry. Kenneth Usdin - Jefferies & Company, Inc.: Yes. So I guess if loan growth kept up with deposit growth, could the margin go up? What would be the scenario in which the margin could actually see some upside? I'm just asking if -- does the earning asset growth need to keep up with the deposit? Does the loan growth need to keep up with the deposit growth?

I think you would need to see a continued shift of the balance sheet away from investments to see those margins improved. And so to your point, if deposit growth funds the loans growth and you keep the portfolio stable, there could be some opportunity there for some slight expansion.

Your next question comes from Ken Zerbe from Morgan Stanley.

Just on the C&I guidance, you're talking about meaningful C&I or meaningful growth in C&I. What's the sensitivity around that? I mean, how -- obviously, you've had some improvement in C&I so far, but are you looking at an acceleration in C&I? And how confident are you that you can actually get that given your initiatives versus sort of the more cautious economic outlook?

Ken, this is Don. As far as our outlook, for each of the last 3 quarters, we've been growing C&I loans on an annualized basis of 8% to 10%. We would continue to expect to have growth rates in that range. And so it's really been a reflection of the concerted effort we've had as far as the call in activities and the execution of our sales efforts throughout the organization. And so we still believe that will continue. Some of the challenges against that, to be honest, there are just potential concerns about the economy. So we have seen it slowed in this past quarter, and then Steve said we think it's a little bit more fragile. And we are continuing to see more aggressive pricing from the competitors, and we want to maintain our pricing discipline. But we're seeing more aggressive pricing on large corporates and large middle markets and even going into the more regular middle market lending and also on the floor plan lending. And so we want to maintain our discipline. And at the same time, we believe, because of our sales efforts, we can drive consistent growth from that 8% to 10% range.

Okay. Understood. And then just on -- in terms of the CD portfolio. I think you mentioned $1.9 billion of higher rate CDs coming due. As those continue to, I guess, reprice lower, right, and the customers are determining whether or not they want to stay with the bank or they leave the bank, are you comfortable shrinking the securities portfolio as a result of that such as your balance sheet shrinks? Or do you actually -- or do you think that loan growth could actually help offset the security reduction, hence, flattish balance sheet going forward?

Our expectation would be is that the balance sheet should be flat to up, and that's driven by the loan growth. And as you saw this past quarter, we worked on for allowing that CD book to decline, and the investment portfolio declined just because we didn't think the risk reward was in balance for us. That if you look at where our alternative investment yields were for, say, a 3-year related type of asset, it didn't provide enough margin for us to raise the rates on growing the deposit book, and also concern in this rising rate environment that we didn't want to put our lower rate, lower yielding investments in our portfolio.

Understood. And that's exactly what I was asking because it almost seemed that the scenario is about the same again this quarter, but you're a little more confident in your ability to grow loans to offset the balance sheet reduction.

We are confident that we can continue to grow commercial. We have a good track record as far as the indirect. And as you can also see, if you look at the end of period deposit balances, they're flat with where we were for the average for the quarter. And so that gives us some confidence we can maintain that as well perspectively.

Ken, we also are using a strategy of moving some of the CD maturities into our investment portfolio. We've got a very strong broker-dealer. So there's a customer sort of management retention element to this as well.

Your next question comes from Paul Miller from FDR. Paul Miller - FBR Capital Markets & Co.: Steve, relative to competition out there, especially some of your large competitors in your region have talked about very aggressively growing their loan book in somewhat of a, I still think, a flat environment. Are you seeing increased competition from some of your bigger regionals in your footprint? I know a year ago you thought that a lot of these other guys were focused on other regions. I'm just wondering if that's still the case.

Well, the Midwest has performed relatively well over the last year. A consequence of that is just probably a little more competition than there might have been a year ago. The manufacturing sector of the U.S. economy, for example, you would see performing again relatively well, whether it's a combination of market circumstances, including foreign exchange, things like that, for exporters. And we're going to -- our footprint is in the manufacturing zone. So we are a little more competitive, to bottom line your answer. Paul Miller - FBR Capital Markets & Co.: And on the price side, there are a couple of banks that we've talked to said that if the banks that are better growing their portfolios are really being price competitive, are you able -- I know you talked about the auto side of it, that you're able to maintain your higher rates while also growing the book. Are you finding that across-the-board on the C&I and commercial also with your relationships?

We are, and we had some noise in the first quarter number related to our derivative position and how we have allocated it into various books. We've tried to with disclosures make it very clear what was price pressure flow-through versus hedging. And hopefully, we'll be able to do that. Essentially, we're flat within a couple basis points year-over-year.

And Paul, you want to take a look at Page 9 of that quarterly summary, it shows the detail in the bottom of that page where we break out the commercial loan yield trends versus what the impact of the swaps. Paul Miller - FBR Capital Markets & Co.: I'm just wondering, like, are you continuing to seeing that favorable trend? I mean, we're just hearing a lot of anecdotal evidence of some people really coming into different areas and undercutting people. I'm just wondering, I know relationship banking is your bread and butter. I'm just wondering if that's starting to show itself in your region?

It's more competitive today, Paul. It's not sort of at a feverish pitch. It's likely to be more competitive in the future than less as well, but there's not some massive sea change that has occurred over the last quarter or 2 from what we can tell because of our forward pipeline management. We don't see a sea change at least in the near term.

Your next question comes from of Brian Foran from Nomura.

Just following up on the auto detail, which was very helpful. On Slide E3, you also have expected cumulative losses for each quarter of production currently running around 88 bps. So if you have a weighted average new origination rate, I guess, running just below 5% and 88 basis points expected cumulative loss, what does that translate in to in terms of incremental ROEs on new production?

Brian, this is Don, and I'll ask Nick to jump in here as well. But generally, our credit adjusted spread is just around 2.25%. And we've been maintaining that for some time. And as far as ROAs and ROEs, that we're probably closer to the 1% ROA. And we're also looking at the ROEs in being in the midteens. Keep in mind that cum loss estimate is for the life of the loan. And so if you got a 2-year duration of that asset, the average credit costs would be in the 40 basis point range as opposed to the 88 bps that we're showing.

And when you think about used car pricing, which is, I guess, currently in all-time high, but maybe there's some argument that it should be an all-time high and that's sustainable. I mean, do you use the Manheim or whatever index you use where it is today? Or do you haircut it down when you're thinking about that expected cumulative loss?

Brian, the way we think about our pricing model is that we do not take into account what's going on with Manheim. We typically look at historically what cars have brought at auction. So today, we've got a tailwind because obviously, as you pointed out, the Manheim is at record levels. That does not influence our pricing model at all today because 2 years from today, there's a chance that, that is going to be different. And so we do not use something we can't control as we think about pricing, and that is obviously used car prices.

The next question comes from Tony Davis from Stifel, Nicolaus. Anthony Davis - Stifel, Nicolaus & Co., Inc.: I guess to follow up on the credit demand issue here. Steve, you describe customers as fragile. Could you give us a little color maybe about where you ended the C&I backlog at the end of the quarter or as opposed to what it looked like during the quarter and sort of your sense as we sit today in terms of incremental borrowing intentions, vis-à-vis, say, a month or so ago?

Let's start with the outlook, Tony. We expect that we got a steadily improving economy throughout the year, and that appear to be the case at least from our opinion based on some of the information we can access. Our pipeline, to answer your question now, was flat at the end of the quarter compared to where it began in the quarter or ended the prior quarter. And we have confidence in our near-term forecasting and disciplines around sales management of that pipeline over the last 2 years. That's been part why we project the confidence in being able to grow the book notwithstanding -- we think we have a different economic outlook today than we would have in the fourth quarter for the second half of this year. Anthony Davis - Stifel, Nicolaus & Co., Inc.: And just also, I wonder if you could give us a sense about your regulatory compliance cost. You talked about professional services in Dodd-Frank. Looking back a year ago when this thing passed, any sense of what the expense increment has been to date as you add staff and gear up for reporting purposes, et cetera, that we can look at?

Tony, as far as the current quarter, I'd say it's probably about $5 million incremental spend this quarter because of complying to Dodd-Frank review and other issues like that. But more of that is just gearing up, understanding and relying on some external expertise there that we have a continuing investment in our risk management activities and functions. I think it'd be hard for us to define how much is Dodd-Frank specific, but we continue to support these initiatives as part of our objective of having an aggregate moderate to low-risk profile. And so I think it would be very difficult for us to describe how much of that increase in the risk management is attributed to just Dodd-Frank. Anthony Davis - Stifel, Nicolaus & Co., Inc.: Understand, Don. Finally, Asterisk-Free, a little more color perhaps on that rollout, what your expectations were in terms of new account growth there and kind of what you're actually seeing?

So we had a quarter that exceeded expectations as we should, Tony. Frankly, we don't know. We're challenging ourselves as to how far we can take this and whether we can sustain it, whether it's a one-time sort of moment here. But we're very pleased. We're, as I reported, we're above what we communicated last September and we had good growth quarter-over-quarter, but it's early. Asterisk-Free came out with marketing way mid-second quarter, so we need another couple of quarters to get -- to be able to answer that question with confidence, I think. Anthony Davis - Stifel, Nicolaus & Co., Inc.: I did think one other one. The 75 Giant Eagle branches that are under previous banking agreements, I'm just wondering, Steve, about the timing of when the majority of those will switch over.

The majority will be '13 and '14, Tony. I think there may be a dozen or so next year now. The situation is fluid. Our partner could elect to pullback. One of the other partners could elect to pullback, and in which case, we'd step in on an accelerated basis.

Your next question comes from Erika Penala from Bank of America.

I was just wondering, and I apologize if you had already answered this in conjunction to Tony's question, but could you give us a sense of how your competitors have responded to your Asterisk-Free Checking product? Or is the response going to be it's still too early given that we just got the final Durbin rules?

I don't think -- I think it's too early to answer you directly, just for competitive reaction, if there's going to be any. There was a lot of product change across the industry, Erika. And those product changes were just implemented if not the second or first quarter, late fourth quarter in most cases. So I'm sure there's some further adjusting that -- or I imagine there's some further adjusting that's going on. But don't expect to see any wholesale response from our competition based on where we are. Fair Play is going well from our perspective, very well. And it's benefiting both account acquisition and much stronger retention. And so I believe we've got a couple of quarters before we'll really -- and maybe longer before we'll see any sort of competitive dynamics.

Okay. And my second question was in regards to your resi and real -- your resi and home equity credit quality. I was just wondering if there was anything in particular that slowed down the improvement in these categories. Or is it just generally the economic fragility that you mentioned during your prepared remarks?

So the increase, Erika, in the nonaccruals in the quarter was just due to a policy change. We grew more conservative on our nonaccrual recognition. We moved from 180 days to 150 days, so that accounted for the addition there. And otherwise, we view the portfolio as pretty stable.

We announced that policy change last quarter, Erika. So it's recent.

Your next question comes from Craig Siegenthaler from Credit Suisse. Craig Siegenthaler - Crédit Suisse AG: It's Craig Siegenthaler from Credit Suisse. I do have one left, and I appreciate the outlooks on the C&I and auto segments. However, I'm wondering if you can provide us some help or some expectation for loan growth in both the home equity and the residential mortgage portfolios?

I would assume some very modest growth in those categories, and then we would expect to see over the next several quarters continued decline from the commercial real estate book. So those would be the only categories that we didn't comment specifically. Craig Siegenthaler - Crédit Suisse AG: And on the residential mortgage, with that new growth coming in, what's the composition there from conforming mortgages?

Most of all, we keep on our balance sheet are either adjustable rate mortgages or some of our private banking type of mortgages. And so I would say the private banking, they typically wouldn't be the ones you would sell to Fannie or Freddie because they tend to be in the jumbo category. But our ARMs, generally, are underwritten with similar underwriting standards to what we have with conforming loans.

Your next question comes from Bob Patten from Morgan Keegan. Robert Patten - Morgan Keegan & Company, Inc.: Steve, big picture question. I'm wondering, following up Paul's sort of question on pricing. Obviously, it's aggressive. If you look back at any cycle back to the '80s, it's never been this aggressive coming out of a credit cycle, but there's no demand. Do you think if we go forward a couple of quarters and the economy slowly gets better, with the pressure on ROEs for the larger banks, do you think this pricing is going to stabilize and start to normalize?

Great question. I do think it will in part because I think what is happening is a combination of events will come together. First of all, we don't have size ratios in the U.S. yet. At some point, we have to get those. The higher capital charges for the larger banks, I think, will cause a rationing allocation that will go even beyond where it is today. And so to the extent pricing continues to heat a bit in some of these markets, I think it may cause a redistribution or reallocation. It's not clear to me that some other, the very large banks, in fact, won't try to manage their balance sheet size differently. So I don't think there's going to be some kind of sea change that reverts to a norm. I think it's going to be more challenging in the future, but the rate of pricing competitiveness may abate it.

[Operator Instructions] Your next question comes from Scott Siefers from Sandler O'Neill. Scott Siefers - Sandler O’Neill: You guys have started to give some pretty good color on the consumer household revenues and stuff like that over the past couple of quarters, which I appreciate. I was wondering if you can talk about maybe household profitability, how you're looking at that. And I guess just as I look at things, the household acquisition has been very, very strong over the last several quarters, basically since you changed the strategy last year. But I think on a per household basis, the revenues are still below where they were prior even though that metrics been improving. Is there a point where you kind of targeted that to be sort of accretive relative to where you were before? Or what point do you think the change of strategy will be overall positive from a profitability standpoint?

Scott, this is Don. If we would look at here, you're right. The revenues per household is probably down slightly compared to where it was a year ago. But you got to take in consideration the Reg E and other initiatives cost us probably 8% of that revenue base. And so those were areas that were outside of our initial control. We could have gone through and charge additional fees to our customers. But we feel that the strategy we've taken on is going to be better for us in the long run. And then we think that you're seeing that flow through in a way that our low-cost demand deposit accounts are growing. Noninterest-bearing demand deposit is up 26% on an annualized basis this past quarter. Also, we consider the household growth that we're picking up. There really is a very small incremental cost to bringing that household. And so we think that the profitability is going to be maintained and retained in appropriate level. And the core piece here too is that we want to use the household relationship as a start point, so we can deepen that relationship and crossover that customer and get additional services that will differentiate us compared to where our competition may be seeing. So we're very pleased with where we are. It's still early in the process, and we think that we'll have more to come as we continue to move it forward.

And then Scott, fundamentally, we've taken approach to try and take advantage of the cycle, notwithstanding the complications of regulation and other things and that attitude is not going to change. So irrespective of the Durbin impact and setback that's going to provide to household profitability, we've taken a longer view and it starts with market share and share of wallet. And we'll keep coming back to that. Scott Siefers - Sandler O’Neill: That's helpful. And then Don, I wanted to follow up on the comment you made about kind of incremental cost for new customers. Are you able to say kind of roughly where you are in the process of the overall investment in the new strategy, kind of sixth, seventh, eight inning, et cetera?

I don't know that I'd ever want to define our game as anything past about the third inning. We're always looking at a way that we can improve and enhance and deepen that relationship with the customer. But each one of these are staged as part of the development.

We rolled our the 24-Hour Grace. We rolled out Asterisk-Free. We made enhancements here recently to system mobile and some of the electronic channels that we have available to us. And so if we ever start to get past seventh or eight inning, I think that you can have a problem and then start to force us to go into a new game. So I would just say that we're always innovating and creating new solutions here.

Your next question comes from Jack Micenko from SIG.

Maybe one for Dan, just sort of a broader credit question. Looking at -- relative to NIM as we look at NPA ratios, charge-off ratios, maybe a little bit better than peers; reserve ratio, a little bit higher than peers. And obviously, you've been releasing back since 1Q '10. And you're not privy to other credit meetings of your competitors, but just thinking through, is there any reason your reserve is a little healthier and your reserve improvement or your declining reserve ratios is a little slower? Any specifics there? Any thoughts on to why that is?

Conservative management. There's a lot of volatility. It's seems like we go through multiple cycles last year and we're in one this year. We changed fundamentally over a couple of quarters. We intend to stay on the conservative side of the spectrum.

I have no further questions at this time. Mr. Gould, I'll turn the call back over to you for closing remarks.

Thank you very much, everybody. Thanks for participating in this quarter's call. If you have other questions, you can always follow up Todd or I and we'll be happy to answer your questions. Thank you again. We'll see you next quarter.