Mark Hoplamazian
Analyst · Bank of America
Thank you, Noah. Good morning, everyone, and thank you for joining us today. Before we begin, I want to acknowledge the ongoing war in Ukraine. The mining devastation with growing numbers of lives lost, families separated and millions of people displaced continues to cause us immense concern. Guided by our purpose of care, we have never wavered in our concern for our colleagues and guests impacted by the water and have from the start, focused on providing them holistic support. Even with very limited operations, Hyatt Regency Kyiv has provided supplies and food for Hyatt colleagues and their families who remain in Ukraine as well as some guests who are staying in the hotel. For members of the Hyatt family who have loved the country, we have expedited job transfers to other European properties and established a relief fund, providing basic necessities and relocations support. Beyond that, the global high family has come together to send supplies to the people of Ukraine and provide refugee accommodations across Europe. World of Hyatt members are also supporting the global Red Cross relief efforts via World of Hyatt Points, and we continue to work on expanding our humanitarian efforts across the Hyatt portfolio. As a global Hyatt family, we hope for a peaceful resolution as quickly as possible. This morning, we reported our first quarter 2022 earnings results, the strongest demonstration yet of how Hyatt is evolving as a fundamentally stronger and better position the company. While Omicron was a headwind for us in January, the variant spiked sharply and fell rapidly in most areas of the world. The RevPAR acceleration for all areas outside of Asia Pacific has been extraordinary with comparable RevPAR versus 2019 in our Americas and EMEA and Southwest Asia regions, improving from being down 33% in January to being down only 5% in March to be up almost 3% in April. The pace of recovery significantly exceeded our expectations and the progression in our results demonstrates that Hyatt is optimally positioned for several reasons: first, our portfolio is focused on the high-end traveler in each segment that we serve, and significantly weighted towards luxury and leisure, with 42% of the hotels in our portfolio classified as luxury, lifestyle or a resort. And nearly [60%] of our RevPAR in the first quarter was driven by leisure transient revenue. Our customer base and portfolio concentration allow us to realize a consistent rate premium in this environment. The strongest demonstration of that was March and April, where we achieved a system-wide average rate of $195 and $199, respectively, the 2 highest ADR months in Hyatt's history. Second, from a geographic standpoint and in part, as a result of our recent acquisition of ALG, we have significantly increased the concentration of our earnings from U.S.-based travelers. We estimate that on a stabilized basis, approximately 80% of our earnings are generated within the Americas. This area of the world continues to lead the recovery, which was evident in April, where we saw comparable RevPAR in the Americas, up 3% to 2019 and ALG net package RevPAR in the Americas was up 12% as compared to 2019; third, group business, which accounts for a sizable portion of our stabilized total revenue base has accelerated meaningfully through March and April. We anticipate this will be an area of outside strength for us as the recovery progresses in the coming months. Compared to 2019, group revenue [base] at our Americas managed hotels was down only 8% in April, while gross group revenue book for the same hotels was 20% higher in the first quarter, 37% higher in March alone and 42% higher in April for states that will take place this year. Our conversations with corporate and association customers reveal an intense focus on in-person interaction and connection as organizations prioritize nurturing their corporate culture, the coming months and years ahead. Fourth, we have a strong positive operating leverage in our business through owner REIT hotels and a higher exposure to incentive fees, including importantly, our ALG platform. This positive leverage was on full display in the month of March, where we generated an adjusted EBITDA of $102 million, plus net deferrals of $10 million and net finance contracts of $2 million or nearly 60% of that total for the quarter. The performance in March, coupled with a further strengthening of RevPAR in April and a strong booking pace for May and beyond provides us with confidence and our performance in the second quarter will significantly strengthen from the first quarter with higher rates and higher volumes of business in all regions other than Asia Pacific. Fifth, we expect our net rooms growth, which has led the industry for 5 consecutive years to significantly expand fee revenue as recent openings ramp up to more stabilized performance. 14% of our legacy Hyatt fees in Q1 are from hotels that have opened since the beginning of 2019. Our net rooms growth in the first quarter was 18.6% or 5.2% when excluding ALG, and we maintained a strong pipeline of 113,000 rooms or approximately 40% of our current base, ensuring the capacity to drive strong incremental fee revenue from net rooms growth well into the future. And lastly, the real estate transaction market remains very strong as we continue to transition to a predominantly fee-based company. I'm pleased to announce that in April, we closed on the sale of 3 assets and have signed an agreement for the sale of a fourth asset with a scheduled closing in the second quarter. Combined, these 4 hotels will generate gross proceeds of $812 million or over 40% of our $2 billion disposition target, marking significant progress on our fee-based earnings evolution. These dispositions reflect an aggregate multiple of 15.7x 2019 EBITDA and again, highlighting our consistent track record of selling assets at attractive multiples in excess of what is implied by our valuation. In summary, we have reached a new phase in this recovery, where actualized performance and future bookings clearly validate our own confidence in the future. Hyatt is uniquely positioned to benefit from current trends given the composition of our portfolio and the operating leverage within our business. Further, as we continue to execute on our disposition program, we look forward to unlocking value in multiple dimensions as we progress towards a more agile, stronger fee-based enterprise. Diving a little bit deeper into our latest trends, I want to first discuss ALG as it was an important driver of outperformance for the quarter, and Joan will review the specific financial results. ALG’s highly integrated platform continues to benefit from the outsized demand for leisure and beach destinations. The performance this quarter was record breaking with the 2 main lines of business, the first being AMR and AMR's membership club, UVC and the second being ALG Vacations, both performing exceptionally well. This performance is the result of very strong underlying demand and the impact of transformative changes that the management team has implemented over the past few years. As we assess the performance of ALG, it's notable over the trailing 12 months that economic performance as measured by adjusted EBITDA, plus the increase in net deferrals and net finance contracts implies an approximate 10x multiple on our $2.7 billion acquisition price. These financial results illustrate the power of the platform and the attractive valuation at which we acquired it. Based on recent trends, we're confident that we will exceed our previous expectations of a low double-digit multiple by 2023, both in terms of timing and magnitude. It's also worth highlighting that the strong base of activity is occurring before any material benefits from integration efforts that have taken effect. But that is changing as we speak. Just yesterday, we announced that all AMResorts in the Americas are bookable through Hyatt's channels and World of Hyatt members can earn and redeem points at more than 50 AMR properties. The AMResorts in Europe will join the program later this year. These initiatives will deepen guest loyalty and reduce distribution costs. In addition, we have launched the inclusive Collection, a designation for our global portfolio of distinctive all-inclusive resort brands. Lastly, we are excited to announce that UVC members have been granted World of Hyatt status. This adds compelling value for existing UVC members and enhances the value proposition for prospective UVC members. In summary, ALG is trending significantly ahead of our expectations in every measurable dimension. We're making quick and meaningful integration progress and foresee reaching our 2023 earnings target significantly ahead of schedule. Turning to the latest business trends in our legacy Hyatt business, I'm very encouraged by the pace of recovery. After a slow start to the quarter, demand rebounded sharply in most areas of the world. While system-wide RevPAR was 25% below 2019 levels for the quarter, results varied significantly by month with RevPAR and March down only 15%. And as we look to the second quarter, system-wide RevPAR in April was down only 9%. The strengthening of rates has played a critical role in the RevPAR recovery, improving from down 5% compared to 2019 levels in January to up 10% in April. From a geographic perspective, it's notable how quickly RevPAR has recovered in many parts of the world. RevPAR in April was up 3% and 1% to 2019 levels in the Americas and in even Southwest Asia regions, respectively. Meanwhile, Asia Pacific experienced a worsening trend over the course of the first quarter due to travel restrictions in Greater China with RevPAR remaining at depressed levels in April. Outside of Greater China, countries in Asia Pacific have partially or completely reopened borders and we see improvement as restriction fees and airline capacity ramps up with RevPAR improving 15% from March to April. We remain optimistic that a rapid recovery will emerge in the region as it has in so many other parts of the world, although the timing remains unpredictable. From a segmentation perspective, we again experienced a strong level of leisure transient revenue during the quarter, up 4% to 2019 on a comparable system-wide basis and up 12% to 2019 in March. This trend has strengthened further in April with leisure transient revenue up 19% over 2019 levels. We continue to see improvement in urban locations and are benefiting from a longer length of stay, specifically with extended weekends, driving higher demand on Thursday and Sunday nights. We anticipate this trend of extended weekends to continue as consumer behaviors shift post pandemic to the adoption of blended leisure and work travel. While leisure transient continues to outperform, group is where we saw the most pronounced recovery during the quarter. System wide group rooms revenue was down 43% to 2019 in the fourth quarter of 2021, and improved to being down 25% to 2019 in March and down only 14% to 2019 in April. The speed at which group return was significantly ahead of our expectations. We've heard repeatedly from meeting planners how impactful it is the reconnecting person for association and corporate customers alike, a sentiment that is evident in our group booking momentum. Large group bookings driven by corporations with strong food and beverage spend are contributing significantly to our recovery. Group rooms revenue in our comparable Americas full service managed properties was down only 8% to 2019 levels in April and group pace for the remainder of the year from May through December is down only 12% to 2019, with tentative group bookings up 60% to 2019. The continued strength in short-term bookings, the vast majority of which are corporate, gives us full conviction that group will continue to narrow the gap to 2019 levels over the course of this year. As for business transient, we've seen positive momentum as more people return to the office with system-wide business transient at 53% of 2019 levels in April, with the Americas region reaching 59% of 2019 levels during the same period. Large national corporate accounts have improved from 36% recovered in February to 54% recovery in April. And from a future bookings perspective, business transient bookings were approximately 65% of 2019 levels in April for the Americas. Consulting companies and industries with a heavy focus on sales of products and services are leading the recovery with some of those firms now running in excess of 2019 travel levels, and demand continues to broaden across industries with each passing week. We remain optimistic about the recovery of business transient and its continued momentum over the back half of the year as people return to the office, travel restrictions are eased and more cross-border travel resumes. Finally, I want to provide additional details on real estate transactions before turning it over to Joan. As I mentioned, we've had a very active start to the year. In April, we closed on 3 transactions, the Hyatt Regency Indian Wells Resort & Spa in Palm Springs, California; The Driskill in Austin, Texas and the Grand Hyatt San Antonio Riverwalk in Texas. In addition, we anticipate closing on the fourth property, The Confidante in Miami Beach later this quarter. In total, these 4 properties represent $812 million in gross proceeds at an implied multiple of 15.7x 2019 EBITDA. The sale of the Grand Hyatt San Antonio is particularly impactful to the implied EBITDA average, as this 1,000-room hotel is attached to the convention center and encumbered with a complicated ground lease and debt structure. We sold our interest in this hotel at an implied multiple of 11.9x 2019 EBITDA. The valuation represented a significant premium to our internal estimated value. When excluding Grand Hyatt San Antonio, the sale prices of the other 3 assets imply an aggregate multiple of 19.7x 2019 EBITDA. It's also notable that the buyers of Hyatt Regency Indian Wells, The Driskill and The Confidante are all standing transformative renovations in the near term with an aggregate investment of over $145 million. This follows a similar pattern to our sales last year of Hyatt Regency Lake Tahoe and Hyatt Regency Lost Pines. Not only are we selling at strong multiples with long term management agreements, but we are also selling to strategic buyers who believe deeply in our brands, are investing significant amounts to upgrade and reposition these great hotels and with whom we expect to grow in the future. These additional planned investments in our properties will enhance the guest experience, be supported by Hyatt’s uniquely strong customer base and yield strong management fee streams over the decades to come. We're extremely happy with the progress we're making in fulfilling our $2 billion disposition commitment by the year-end of 2024. Upon closing of these transactions, we will have completed over 40% of our commitment, accelerating our transformation greater fee-based earnings. Overall, our strong results for the quarter, coupled with the execution of our asset sales and the strong booking momentum we see for Q2 and beyond, provide the foundation for continued optimism as we look toward the remainder of this year. I'll now turn it over to Joan to provide additional details on our operating results. Joan, over to you.