Donald Macpherson
Analyst · Nigel Coe with Wolfe Research. Please proceed with your question
Thanks, Irene. Good morning and thank you for joining us today. I'll share an overview of the business, including how we deliver value for our customers and a discussion of our results, then Tom will provide details on the quarter, and we'll open it up for questions. First, let me tell you what we're seeing with our customers. We spent a lot of time with our customers to understand their needs and that's not just with the C suite but with the people who buy our products and the people on the shop or who use them. That way we can deliver relevant solutions that help solve their problems better than anyone else. And what always excites me are the relationships that we have. Our relationships are a unique competitive advantage and they are getting stronger. I recently spent time with a spice manufacturing company. This is a very successful business. It's been around for over 100 years. And we have very strong relationships throughout the business, including with the safety manager, the operations manager and the plant controller. And those relationships helped make our two-hour long visit very productive. We discussed a solution to optimize their spend on hearing protection. We had a roundtable with all the plant leadership that surface new opportunities, and we spent time documenting the value Grainger provides to the plant controller. Now, as customers experience our broad product line, our technical expertise, our great service and our fast and dependable shipping, we're getting more opportunities. Our goal is to accelerate the pace and intensity with which we demonstrate value to our customers so that we can take advantage of those opportunities. Our team is up for that challenge. As I mentioned before, we create value for customers through two business models. The first is the high-touch solutions model that serves customers with complex needs. Our Grainger U.S., Canada and Mexico businesses plus Cromwell and Fabory all fit within this model. The second is the endless assortment model that is focused on customers with less complex needs. This model includes Zoro and MonotaRO and delivers value through a streamlined and simple transaction experience. In each model, we are laser-focused on executing a strategy designed to expand our competitive advantage. So let's move on to our performance in the quarter, and I'll start with the U.S. The U.S. market was choppy to start the year due to the uncertainty around tariffs, the government shutdown and the inclement weather. While we continue to see growth across all of our end markets, we did see market growth slow versus 2018. We estimate that the U.S. market grew about 2% to 2.5% in Q1, including approximately one point in price. As a reminder, we lapped a majority of the pricing changes in the U.S. in the fourth quarter of 2018. In the past, we have used COGS as a proxy for volume to measure our growth with large and midsize customers. Moving forward, we're going to use daily sales growth to simplify our communication around large and midsize performance. In the first quarter, U.S. large customer daily sales growth was 5% and 11% on a two-year stack. U.S. midsize customer growth was 9% with volume growth of about 8%. On a two-year stack, midsize revenue grew 24%. In the quarter, we continued to refine our approach with midsize customers, including more aggressive marketing and some market-based pricing adjustments. Given what we've seen so far, we are confident in our continued growth with midsize customers. We expect both large and midsize customer growth to accelerate on a two-year stack in the second quarter. First quarter sales growth in the U.S. included 1.5 percentage points of price as we pass through both tariff and non-tariff related cost inflation. The uncertainty around tariffs made predicting price a bit more difficult to start the year and we're continuing to adjust prices up and down to ensure that we're market relevant. We spent a lot of time last year executing our pricing changes. We've now shifted to spending more time with customers talking about the value that we create. Our focus is on a few core initiatives that will help us drive growth both through increasing share of wallet and new customer acquisition. With our large complex customers, we're continuing to work with our sellers and other service representatives to get them information that helps them have better conversations. We launched a value documentation tool last year to help sellers demonstrate the value we bring to customers through activities such as inventory management, energy management and safety solutions. When I visit our large customers, I'm routinely reminded of our opportunity to gain share. These customers love working with Grainger and there's definitely room to grow our relationships with them. For the midsize business, we're seeing growth both with existing and new customers. We are expanding our relationships with these customers through pricing programs, including our Red Pass program which has a free freight component, midsize customers with attractive profiles are getting covered by inside sales teams, and that team continues to drive growth with these customers. Across the U.S. business, we are actively working on improving our merchandising capability, and we will be adding products to our assortment as an outcome of this work. We are also increasing our marketing dollars and seeing very strong returns on those investments. Overall, we remain confident in our position relative to the market in the U.S., including our ability to grow 300 basis points to 400 basis points faster than the market this year. In Canada, we continued on our path to stem the volume losses and drive towards sustainable profitable growth. With the cost takeout largely behind us, our focus is squarely on initiatives that will help drive top line performance. We believe our service levels have stabilized and we're starting to hear from customers that our service has improved. We have reworked our sales coverage model and our sellers are excited about driving growth. Finally, we're starting to gain traction as we leverage our U.S. assortment in Canada and improve our website functionality. We've seen early signs that our volume is starting to stabilize, which is encouraging. We continue to expect Canada to be profitable for the year. For our other businesses, our top line performance was driven by the strength of the endless assortment model. MonotaRO in Japan and Zoro in the U.S. together drove daily sales growth of 22% for the quarter. On the fourth quarter call, I mentioned that we would be investing to accelerate growth for the Zoro business in 2019. We made incremental investments in systems, marketing, and talent in the first quarter, and we expect these investments to accelerate growth in the next year and beyond. Looking at our international portfolio, Cromwell continue to be challenged in the first quarter due to several factors, including the Brexit dynamic in the United Kingdom. The other businesses in the portfolio performed well. For the Company, we performed largely in line with expectations in the quarter. As I mentioned, revenue was a little softer than we'd like, and profitability was strong. Gross profit was down 15 basis points after normalizing for the timing of the North American sales meeting, and we drove strong expense leverage across the business. Total Company operating margin grew 80 basis points after normalizing for the timing of the sales meeting. We are reiterating our 2019 total Company guidance. Now, I'll turn it over to Tom who will discuss the quarter's results in more detail.