D. G. Macpherson
Analyst · William Blair. Please go ahead
Thank you, Laura. Good morning, and thanks for joining everybody. Before I begin, I wanted to acknowledge the many natural disasters that we have collectively faced in the third quarter to say that it has been an unusual period, would be a great understatement. Multiple hurricanes across Texas, the Southeast Florida, Puerto Rico and the Islands, the earthquakes in Mexico and the wildfires out west have all challenged our team members and our customers. We're relieved that all of our team members have stayed safe and we are really heartened by the support that we provided to these communities during this unusual period. Our team members have worked selflessly and diligently to help these communities. I've received countless personal notes of how our team members supported individuals and companies, and it makes me very proud to be a part of this organization with 23,000 team members. These natural disasters didn't have a material impact on our financial results this quarter, but the value that we bring to communities and customers during these times is really impressive. So let me move onto the quarter, and the quarter the message is pretty simply. Overall, it was a solid quarter and there were some positive signs. We continue to implement our pricing initiatives, which are driving solid growth as we expected. Removing pricing is a barrier in the U.S. allows us to do what we do best, which is to create value for our customers. We do that through our seller and onsite relationships, our fulfillment capabilities, our technical support and by helping customers take out cost. We continue to manage our expenses tightly and to make progress on improving our cost structure. We continue to make progress on resetting our Canadian business for profitability. Our single channel online model continues to drive solid growth and margin expansion. And we continue to invest for the future in critical areas. Most notably, with digital investments to measure that our digital capabilities are advantaged; in our supply chain, to make sure that we can handle the volume with great service; and by providing tools to help our front line team members to be more effective. And we are acting with urgency across the entire business to make sure that our business is set for profitable growth going forward. Now, before I go into details in some of these areas, I will discuss the overall Company results. We will start with our reported results on slide four, which include the impact of restructuring in the U.S. and Canada. The U.S. adjustments include restructuring primarily related to the consolidation of contact centers, partially offset by gains on sales of assets, branches and other items. Canada restructuring include the branch and headcount reductions. So this morning's call we will focus on adjusted results, which excludes the items outlined in our press release. So our adjusted results, which are on page five are in line with our expectations. Total Company sales were up 2% or 3% on a daily basis. Volume was up a strong 8%. Price was down 4% as the entire assortment went on web pricing August 1st in the U.S. Hurricane related sales growth was offset by lower seasonal sales in the quarter. Our gross profit declined 150 basis points, which was in line with our expectations. We continue to get strong operating expense leverage on higher volumes. Operating expenses increased 3%, volume up 8% in the quarter. And operating cash flow was up slightly despite the price write down as we focus our investments on the highest return areas. I’ll cover other businesses first. As a reminder, other business includes our online model and our international businesses. Sales in our other businesses were up 13%. That’s 15% excluding foreign exchange headwinds on a daily basis. The online businesses, which includes Zoro in the U.S. and the MonotaRO in Japan, continue to expand operating margins. Our international businesses performed in line with our expectations as a group. And operating margin, as of note, operating margin expanded versus the prior year excluding our investment in the digital platform. So we put our digital investments in the other business category. And if you excluded those, operating margins would have been 6.1% in the quarter. Let's move to Canada, and Canada sales were up 7%, which is 2% in local currency on a daily basis. Expenses in Canada were flat in local currency. And as you know, we're in the midst of a substantial transformation of the business in Canada. And we’ll discuss our plans in Canada and detail in a few weeks at our November Analyst Meeting. Turning to the U.S. We had encouraging results and trends from the volume response to pricing actions, and an improved demand environment. Sales for the quarter were up 1% on a daily basis. That included volume of 7% and price deflation of 5%. As a side note, this volume growth puts us in the 6% to 8% range that we’ve talked about for annual growth, volume growth in 2018 and 2019. We had a strong fiscal year end from the Federal government after several months of delayed spending. Hurricane related sales added 1% to sales as in inter-company in the U.S. They were completely offset by holiday timing and seasonal sales, so the 7% is really true volume in the quarter. Now, the growth was somewhat aided by demand tailwinds. Our current analysis suggests U.S. market will grow 2% to 3% for the year. Operating expenses in the U.S. were flat, demonstrating leverage on volume growth. We continue to be diligent in managing expenses, and are confident that we’re going to achieve the cost targets that we’ve outlined previously. Operating margin declined 220 basis points, driven by the GP impact of our pricing actions. So, taking a little closer look at large customers in the U. S. We continue to see sequential volume improvement with large customers. A note here of hurricanes effect large and mid size customers differently; hurricane related sales growth was more than offset by lower seasonal sales and holiday timing with our large customer, so this is really a pure volume. The benefit from the August 1 pricing rollout started in August, but really accelerated in September. Technically, what happened was we turned on the web prices on August 1st. We basically make sure that everything is working correctly and then we started investing in digital investments after that point about a week later. We talked last quarter about government slowing down in the second quarter. That continued into the quarter but then we saw a pick-up in activity at the end of the quarter. U. S. had two notable growth areas large spot by volume, which have been declining for years, grew in the quarter and large non-contract volume which have been declining for years also grew in the quarter. So, those are very positive signs looking forward. Turning to mid size customers. We had significant improvement year-over-year and versus the second quarter of 2017. All of this business is now competitively priced. We are acquiring customers digitally and we’re seeing strong drop due margins to the bottom line. For the first time in the long time, we have significant growth with midsize customers at attractive margins. Now, as a reminder, the actions of August 1st resulted in all prices for all customers being more competitive. This helps us speed up customer retention efforts, accelerates the acquisition of new customers. And it simplifies our pricing to make it much easier for customers to understand. And these actions are critical to achieving our 2019 operating margin objectives. Turning to guidance. In terms of 2017 guidance, we narrowed the range. We kept the mid-point the same. Our performance was in line with our expectations for the quarter. We would expect that given changes we’re making in Canada, which are significant, we would expect performance for that business to be challenged versus our expectations for the remainder of the year. And we would not be surprised if the U. S. was a bit stronger than expectations, given what we’ve seen. Sales midpoint is slightly lower because we divested a specialty business in the quarter. We’ve maintained our operating margin rate and our EPS midpoint. And of note, Q4 expenses are higher sequentially due to normal timing of expenses and investments we’re making in the single channel online business and digital marketing. So in close, we had a solid quarter. The U. S. volume growth was very encouraging. Digital marketing enables us now to acquire customers. The online model grew nicely and profitability expanded. We had solid expense management throughout the company. And we continue to work to turnaround Canada. The U. S. pricing actions remove a barrier. They allow us to focus on creating value for our customers. We do that by helping take cost out of the customers’ business. We help them manage our inventory and what is a very messy category. We provide exceptional fulfillments, and our sales and service teams help businesses succeed. So this is our first and third quarter call, which comes at an interesting time, given our Analyst Day is only a few weeks away. At our Analyst Meeting, we’ll cover a number of topics in more depth, including price and volume response in the U. S., the Canada turnaround, our digital strategy and our cost actions. So with that, I’ll open it up for questions.