00:04 Greetings ladies and gentlemen, thank you for standing by. Welcome to the Global Water Resources, Inc. 2021 Fourth Quarter Conference Call. At this time, all participants are in a listen-only mode. Following the presentation we will conduct a question-and-answer session, instructions will be provided at that time for you to queue up for questions. [Operator Instructions] I would like to remind everyone that this call is being recorded on March 10, 2022 at 1:00 PM Eastern Time. 00:37 I would now like to turn the conference over to Joanne Ellsworth Executive Vice President, Corporate Affairs. Please go ahead.

00:47 Welcome everyone and thank you for joining us on today's call. Today, we issued our 2021 year-end financial results by press release. A copy of which is available on our website at www.gwresources.com. 01:05 Speaking today is Ron Fleming, President and Chief Executive Officer; Mike Liebman, Chief Financial Officer; and Chris Krygier, Chief Strategy Officer. Ron will summarize the key operational events of the quarter and year-end, Mike will review the financial results for the fourth quarter and Chris will review strategic initiatives and business development for the quarter. Ron, Mike and Chris will be available for questions at the end of the call. 01:37 Before we begin, I would like to remind you that certain information presented today may include forward-looking statements. Such statements reflect the company's current expectations, estimates, projections and assumptions regarding future events. These forward-looking statements involve a number of assumptions, risks, uncertainties, estimates, and other factors that could cause actual results to differ materially from those contained in the forward-looking statements. Accordingly, investors are cautioned not to place undue reliance on any forward-looking statements, which reflect management's views as of the date hereof and are not guarantees of future performance. For additional information regarding factors that may affect future results, please read the sections Risk Factors and Management's Discussion and Analysis of Financial Condition and Results of Operations included within our latest Form 10-K filed with the SEC. Such filings are available at www.sec.gov. 02:45 Certain non-GAAP measures may be included within today's call, for a reconciliation of these measures to the comparable GAAP financial measures, please see the tables included in today's earnings release which is available on our website. 02:59 I will now turn the call over to Ron.

03:03 Thank you, Joanne. Good morning, everyone and thank you for joining us today. We are very pleased to report the results for the quarter and year-end of 2021. 2021 was another wonderful year for our company and there are many highlights worth mentioning. But first, I want to thank all of our employees, partners and shareholders for their efforts and support that together produced these results. 03:31 Before handing the call over to Mike to review financial highlights, I will review a few operational highlights. In accordance with our top priority we continue to perform at an extremely high level on employee safety and regulatory compliance. Throughout 2021 and even through today we experienced no recordable events, injuries or expenses related to employee safety. And as of today, our staff has only experienced two minor OSHA recordable incidents and 1,557 days. We have incurred $2,500 in expenses over five years on OSHA recordable related incidents, resulting in an extremely low loss ratio and experience modifier or EMOD of 0.62. 04:22 As a reminder, an EMOD of one is considered to be industry average. So said another way, we are performing 38% better than the industry average, which results in lower actual cost and workers comp insurance costs. Also haven’t incurred no significant compliance violations in the quarter, it is now been 2080 days since our last significant compliance violation for almost six years. These impressive track records clearly demonstrate our performance on our top mandate, customer and employee safety. 05:00 We expanded our footprint with the recent acquisition and successful integration of Las Quintas Serenas Water Company in November of 2021. The size in close proximity of Las Quintas Serenas to other utilities made it an ideal addition to our portfolio. Subsequent to year-end, we completed two smaller additional…

09:30 Thanks, Ron. Hello, everyone. Total revenue for Q4 2021 was $10.3 million, which was up $600,000 compared to Q4 2020. This increase was primarily driven by organic growth and the acquisition of Las Quintas Serenas in Q4 of 2021. 09:52 Operating expenses for Q4 of 2021 were $9 million compared to $8.8 million in Q4 2020. This is a slight increase of $172,000 or 1.9%. Notable changes in operating expenses include increased operating and maintenance costs by $260,000, which was primarily due to increased personnel and related cost. Increased depreciation and amortization expense by $91,000 primarily due to the increase in our fixed assets and decreased G&A expense by $179,000, primarily due to the decrease in deferred compensation, partially offset by increases in professional fees and medical expenses. 10:40 Now to discuss other income and expense. Other expense for Q4 2021 was $728,000 compared to $1.1 million in Q4 2020. The improvement of $419,000 was primarily due to gross premiums received from the City of Buckeye. 11:01 Turning to net income. Global Water had net income of $346,000 or $0.02 per share in Q4 2021, compared to a net loss of $258,000 or $0.01 per diluted share in Q4 of 2020. Now to talk about adjusted EBITDA which adjust for non-recurring items and non-cash items. Adjusted EBITDA was $4.7 million in Q4 2021, an increase of $1.1 million or 30.9% compared to Q4 2020. This increase can be attributed to increased organic connection growth, combined with an increase in Buckeye royalties and lower deferred compensation expense tied to the change in stock price. 11:48 Before turning the call over to Chris, I'd like to touch on our liquidity position. When combining our unused $10 million line of credit with our existing cash on hand of $12.6 million, we have over $22 million of liquidity to support ongoing operations and our growth strategy. 12:05 This concludes our financial results and updates. I'll now pass the call to Chris to review our rate case and strategic initiatives for the quarter.

12:15 Thanks, Mike. Hello, everyone. As Ron mentioned earlier, I'll provide an update on our acquisition activity, ongoing rate case and ESG. First, our rate case process at the Arizona Corporation Commission is still pending. The next step in the process is for the administrative law judge to draft what is called a recommended opinion and order. Commissioners will then review the judge's recommendation for consideration in issuing a final order. We estimate a final decision to be issued in Q2 2022. 12:54 As we previously noted regarding the rate case, it is important to note that there can be no assurance, however, on the outcome of the rate case, the requested rate increase or the timing of any increase second. Second, turning to acquisition activity. As you heard earlier a highlight of 2021 was our closing of the Las Quintas Serenas Water Company acquisition, representing over 1,100 water connections Las Quintas Serenas is in close proximity to other utilities we own and future service areas. 13:29 Las Quintas Serenas is our largest acquisition since our 2018 Red Rock transaction and provides a solid anchor to continue building economies of scale in the area. We are excited to welcome the employees, customers and community into the Global Water family. The acquisition integration continues as expected with our team deploying many of our operations, engineering and back office best practices that have made us so successful in our other communities. 14:05 Additionally, as you saw in our press release issued on January 24th of this year, we closed on the acquisitions of Twin Hawks and Rincon Water Companies. It's exciting to reflect upon our acquisition campaign with the closing of Las Quintas Serenas, Twin Hawks and Rincon we successfully acquired and integrated 7 utilities over the last 2 years. This reflects our continued success sourcing, closing and integrating acquisitions that allow us to continue growing our company, while simultaneously benefiting customers and the community through our expertise. We continue evaluating additional acquisition opportunities. 14:50 Finally, I'll provide an update on our environmental, social and governance activity, commonly referred to as ESG. Over the past year, we retained 2 separate consultants to assist our team and incorporating more ESG elements into our business. Our company has a great story to tell on various aspects of ESG. For example, our environmental leadership on water resources has won numerous awards in our company's history. 15:21 Second, we actively participate in our community through volunteer organizations and donations to charitable group. And finally, as you heard Ron discuss earlier, our focus on compliance and safety is our top mandate. And our track record speaks for itself. We look forward to providing further updates on our ESG efforts in the future. 15:46 This concludes the update on strategic initiatives and business development for the quarter. I'll now pass the call back to Ron.

15:52 Thank you, Chris. So it is clear, we are well positioned with a strong balance sheet and disciplined strategy that continues to accelerate. In fact, from an operational and financial perspective, we have never been stronger and we have more than ample liquidity and access to capital to be a great utility partner for the communities where we have the privilege to serve and to pursue expansion through organic growth, acquisition and new projects, both big and small. 16:24 As we handle this high growth we intend to remain at the forefront of the water management industry and advance our mission of achieving efficiency and consolidation, while advancing our commitment to ESG. We truly believe that expanding our total water management platform and applying our expertise throughout our regional service areas and to new utilities will be beneficial to all stakeholders involved. We appreciate your investment and support of us as we grow Global Water to address important utility, water resource and economic development issues in Arizona and potentially beyond. 17:03 These highlights conclude our prepared remarks. Thank you. We are now available to answer any questions.

17:10 Thank you. We will now begin the question-and-answer session. [Operator Instructions] There are currently no questions in the queue, I would like to turn the conference back over to Ron Fleming for any closing remarks.

17:58 Thank you, operator. I just want to thank everybody for participating on this call today and for your interest and ongoing support of Global Water. Thanks. And we look forward to speaking with you again.

18:12 This concludes today's conference call. You may disconnect your lines. Thank you for participating and have a pleasant day. : :