Mark Stewart
Analyst · JPMorgan. Your line is open.
Yeah, sure. Yeah, Ryan, we have really been focused during this year on the retail opportunities coming in a little bit from my background, in my former life side of Ryan Waldron and myself together with Fred and John and the retail team and Alex have really been diving in on a week-by-week basis, making sure that we are leveraging those opportunities, right, when it comes to customer service. So let's break it into the two segments, right? The normalized kind of Goodyear Auto Service Center and then the leveraging for the fleet business, both are going very well. So really great that we've got our store managers out there performing very strongly with their teams. We have changed how we go to market with them in terms of the KPIs that we're tracking, in terms of the data and analytics that we're scraping and sharing with those teams, so they know where they stand in the market. We've increased our service on our base business, not only in just pushing tires but really improving our value-add across the network and really have those in a great shape for that. Then you add on the locations that have already doing double duty now, as I mentioned, with a, quote, well-known, last mile fleet to start. And we're talking 600, 700 appointments a day as we look at that and continuing to grow that and we see that as a great area of growth for us, a profitable growth for us. At the same time, we see our existing retail business also in very much a favorable growth mode in terms of the value-add proposition and the bottom line earnings. So absolutely, it's a key part of our long-term strategic growth, and we'll continue to reassess that as we said, right, about where is the best home for that. At the moment, that best home is absolutely with us. And my plan is for us to get ourselves prepared and get moving forward and do even more of what the team has been successful at over these last eight months-or-so as we've made the transitions there. So really proud of our retail team.