James Monroe
Analyst · Dominick & Dominick
Thank you, Rebecca. As you just heard, we are very pleased with the positive adjusted EBITDA the company generated last quarter. It has been a longtime since we reported such a result. We're encouraged with our financial progress and believe this past quarter is an inflection point for Globalstar and demonstrates a turnaround in our business. We accomplish this by restructuring our operations when it makes sense to do so.
As an example in late 2011, we undertook an initiative to streamline the manufacturing process to better align it with current product strategies. We signed agreements with new third-party contract manufacturers for our SPOT, SPOT Connect and Simplex-based asset-tracking products. Changing manufacturers is never an easy task, and in this case, our supply chain was negatively affected in the first quarter. However, we expect this initiative to result in reduced costs and other efficiencies and to ensure a long-term, stabilized supply chain for our Simplex and consumer product lines.
With increased discipline in the areas of sales, marketing and product development, plus a new constellation offering improved coverage and a return to the industry's highest quality service for our customers, we are laying a strong foundation for this business. Throughout 2011, Globalstar made the necessary investments in operational improvements to best realize the significant opportunities that lay ahead. We are focused on increasing our revenue and adjusted EBITDA in 2012, which we expect will be manifest more as the year progresses.
At the most fundamental level, last year, we launched 12 new satellites, which means we are now only one launch away from restoring full coverage. Many of these new satellites have reached their final orbital altitude and are in service providing our subscriber base with enhanced service quality. We're happy to announce that duplex and voice service levels have more than doubled since the beginning of 2011.
With 3 launches now complete, we expect to achieve an 80% to 90% call connection rate for customers located in our key markets, once only the already launched satellites are in service. With Simplex services like SPOT, we are at full coverage now.
Our customers have responded to improved coverage by increasing the usage of the network, and they are once again showing interest in purchasing new equipment and higher ARPU airtime plans. Our customers can expect continued improvement in their service quality as we place additional satellites into orbit throughout the balance of 2012.
We plan our fourth launch in the second half of this year. That launch will complete the constellation and return us to the service level our customers enjoyed just a few years ago. We will update you with the actual timing of the fourth launch as that campaign progresses and a launch date is finalized.
And as an update, the momentum-wheel issue we have previously discussed has had no significant impact on our customers, and none of the satellites launched in late December has shown any indication of being affected. We're working diligently with our satellite manufacturer and others to develop a software patch to correct the problem, and we are encouraged that recently completed computer simulations in both California and France were successful.
There is additional development work necessary over the coming months but we expect to implement the fix sometime in the next 6 months. We are using the same basic solution as has been successfully implemented on other satellite systems previously. Once installed, we expect all of the satellites to successfully complete their 15-year missions.
I know many of you are interested in the status of the commercial arbitration with Thales regarding our rights to order additional satellites under our contract. We participated in an evidentiary hearing in New York in late January and are in the midst of filing our post-hearing briefs now. We expect the arbitration panel to render a decision in the near future.
Lastly, Globalstar announced important and positive changes to the COFACE supported loan agreement we have with our 5 French banks. Following the efforts of both COFACE and the bank group, the agreement was modified to take into account the delayed delivery of our satellites. We're pleased with the amendment and would like to acknowledge and thank COFACE, members of the lending group and all other parties involved for recognizing the need for this amendment while we complete the launch of the new constellation.
As always, a brief update regarding Globalstar's spectrum is in order. As most of you're aware, the FCC's National Broadband Plan has encouraged the use of additional spectrum, including Globalstar's, to deliver wireless terrestrial broadband services. Recently, the FCC announced a Notice of Proposed Rulemaking regarding the use of a 2 gigahertz spectrum previously held by ICO and TerraStar, which is now being transferred to DISH Network. We support the FCC's decision to address these issues in the context of a rulemaking, and we intend to participate actively in the proceeding. Ultimately, we expect the FCC to provide MSS operators with additional flexibility to utilize our spectrum terrestrially, so as to better serve their customers with new innovative services and help solve the nation's intending spectrum shortfall.
In summary, 2011 was an exciting year for us. We completed the licensing and registration of our second-generation constellation permitting its operation throughout the Globalstar coverage area. In the fourth quarter, we reported positive adjusted EBITDA for the first time in 4 years. We substantially improved satellite coverage and service quality by launching 12 new satellites. We streamlined our operations and reduced costs. We modified our third-party manufacturing relationships for increased efficiency and reduced delivery times, and just last week, we announced substantial and important modifications to our COFACE loan agreement.
As we move forward in 2012, we will continue to build on all of these accomplishments while working on a numerous new and exciting opportunities such as the following: We're working with ADS-B Technologies on a global next-generation, satellite-based air traffic control management system and are confident that Globalstar and ADS-B will provide the best solution to meeting the requirements for air traffic management organizations around the world. We are also providing low-cost, innovative solutions to the MSS market as part of Globalstar's corporate DNA, and that same DNA will drive our innovation in the MSS voice and duplex data markets. We are working on new products and technologies that we feel are nothing short of revolutionary, and we anticipate making important technology partnership announcements in the very near future.
As we complete the deployment of our new constellation, we're also experiencing an increased interest in establishing new gateways in underserved parts of the world. We have previously announced an agreement to restart the Globalstar gateway in Saudi Arabia, and we expect to enter into additional Gateway agreements around the world that will further expand our footprint.
In short, we are laying the product and business operations foundation necessary to grow our subscriber base with an increased concentration on driving revenue and profitability in 2012 and beyond. And while some certainties remain, I firmly believe that Globalstar will return to the high EBITDA margin business that we enjoyed prior to 2007.
Thank you all for your time today, and I look forward to speaking with you again in about 2 months. Rebecca, Tony and I are now available to answer your questions.