John North
Analyst · TD Cowen
So from the free experience perspective, first, we certainly have done a lot to make the free experience a lot better. I think the thing that's most kind of easy to talk about, but it's not as obvious because it's not a feature is the fact that the product is just so much healthier now. The code base of the product is so much healthier. As a result, we don't have as many crashes. We don't have as many bugs in the app. Grindr's bugginess was like a meme in gay social discussions all the time and also in in-person discussions like because the app was very buggy. You can't say that about Grindr anymore. We've done an incredible amount of work to make the app not be buggy to not crash and for us to have a better experience when they're in it. It's also a lot faster now than it used to be, which I think makes a really big difference. And so that has been a massive investment of effort, time, and I'm super grateful to engineers for the work that they did on that because we had to basically rewrite almost the entirety of the Grindr code base. We're not done with that yet. There's probably 3 quarters done and 1 quarter more work to do, but that process has been really incredible, which, by the way, made it even more possible for us to then deploy AI coding because before we had done at work, if you deployed AI coding, the agents actually created buggy code, and we needed to kind of avoid from that from happening. We -- right now is obviously another really big addition to the free experience that we are constantly improving. And then maps is another big area that we have started to invest in, which is going to be a totally new surface area for people to use, which I think will make a pretty significant difference. Grindr's overall engagement metrics are so good that it's kind of hard to say, hey, X, Y, Z move made the engagement metrics better. I think we're perfectly happy with just ensuring that our engagement metrics stay as strong as they are. And this app continues to be a place that people when they turn 18, if they're either -- they know they are gay or they're trying to figure out are they are gay or not, they come to Grindr and use it as a place to build a community, build relationships and make it be the core kind of segment of their gay life. That's kind of our goal and continue to make the free experience be as good as possible in that regard is really important. On the Modana partnership, it was a really incredible thing, quite honestly, to have 50,000 people turn up in Times Square on a 30-minute notice because we were not allowed to tell anybody that this was happening until 30 minutes before. Actually, we were living in fear that this would leak and the event would be canceled because New York City has strict rules about managing traffic and the risk of this kind of coming out. It was awesome. I think it was a really fantastic demonstration of what the Global Gayborhood means in practice that the fact that Grindr as an app can do that and can drive engagement in that way. We really weren't thinking about it as a kind of top of funnel driver. That was not the goal. The goal was to own this big cultural moment and to continue to build really positive associations with our brand. Grindr is a very known brand, but we're not yet a loved brand. And a lot of what we're doing in marketing is to go from being known to being loved. And that's going to be obviously a multiyear effort that will take a long time to achieve, but we believe that we can get there eventually. And through that, we can make the app be more valuable to people because if they love something, they're even more likely to use it than just, hey, I need it. And Modana was obviously the biggest one we've ever done, but we've done activations like this in the past with artists, with festivals. People know about the Grindr bus, which whenever it goes, ends up being a big deal as it was in cans in the month of June. And I think we'll continue doing things like that in the future as well, again, with the goal of building love for the brand. Lastly, we still face significant challenges in getting advertisers to work directly with Grindr versus third-party ads to advertise in the product. There's a lot of reasons for that, some of which are not the most encouraging things that I do with on a daily basis in terms of why somebody might not want to work with us as an advertiser. But I think having this case study of Madonna launching her album on the app, us being a massive driver of the album sales in the beginning is going to be a really powerful case study for advertisers to come and do things with us as well to help their brands, not from just like musical perspective, but from actual like commercial brands.