Jeffrey Sloan
Analyst · SunTrust
Yes, Andrew, it's Jeff. So what I would say is we've been extremely happy with the growth rates, the spreads, and really, the retention rates and the lack of attrition in the integrated channel both in the case of APT in the 1.5 years that we owned APT, as well as in the case of PayPros in the quarter, a little bit more than a quarter that we've owned PayPros. And to be here sitting here today, I don't really see that changing all that much. I think that the key thing in those businesses, the key thing in that business, Andrew, is that we're in about 40 different vertical markets between APT and PayPros, and it's what is your value proposition, I believe, in those markets, in those vertical markets that we're attacking. So as you probably know from our Investor Day, when we talk about APT, which we owned at the time, it was very much geared toward dental, veterinary, auto repair, those types of markets. PayPros, as David alluded to, very complementary, didn't overlap all that much. And that's primarily geared towards self-storage. And of course, there's joint win that we've announced about a month ago in rentals, which David was alluding to, which of course, is in the auto channel where both really had a presence. So I think that the answer initially to your question is, what is your value proposition in that go-to-market vertical channel? And I think, as APT and PayPros have been able to show, we're very good at those vertical markets and we think we have differentiated solutions in those 40 channels that we've been alluding to. That's kind of point #1. Point #2, how do I think over a cycle, not really in the next 12 to 24 months but in a cycle that, that may evolve. I do believe, with those acquisitions, as well as with the partnership with CyberSource, which we announced 2.5 years at this point, I do think we're becoming more of a technology services company. And I think, you've seen this in us, and I think, you probably have seen this in some of our peer's announcements, at the end of the day, the mode of differentiation, I think, for us in our business going forward is not going to be the type of device that something resides on, but instead, the value of the software we're providing as a service. So to go back to my commentary around APT and PayPros and integrated, it's very much a re-catering to the specific needs of the dentist office, of the pharmacist in the case of health care, of the auto repair shop in the case of the auto dealer, and do our applications address their concerns. Well, part of doing that is be very good at differentiated service solutions. And I think, over time, that's going to become more of a technology play and a software-as-a-service play. But as I look out, I think, that's going to be a mode of differentiation for us rather than what type of device is fueling the means of acceptance. I think, we like to think about our business, Andrew, especially in that channel, as largely device agnostic. And that's how we think about delivering our value. I think, the last thing I'd say, Andrew, on the mode of differentiation is our ability to do a cross-border. So you've seen from us the announcement with APT that we brought that functionality into Canada, and in particular, we've native-ized, for example, with Interac in the Canadian marketplace. That's very different than having, Andrew, a customer in the U.S. that wants to do business in Canada. Instead, our APT product is designed for Canadian customers with a Canadian business, of course, in Canada. So I think, our ability to bring that kind of service functionality, not just as a solution to 1 market, but as a solution to multiple markets where the language reflects the nature of those markets, the certifications reflect the nature of those markets, is a very important point of differentiation. So as I look 3 to 5 years out, I would say our ability to bring those models around the world is really one of the ways that we're going to win. And I think, we've seen it initially with us in Canada with APT.