Daryl Kenningham
Analyst · Benchmark. Please go ahead with your question
Thank you, Earl. A number of factors contributed to our outstanding U.S. first quarter results, namely, new and used vehicle sales growth, aftersales growth and continued strong cost discipline, all of which are a continuation of the trends from the second half of 2020. Compared to the pre-pandemic first quarter of 2019, our same-store new and used unit sales increased by 11% and 5%, respectively. This 11% increase in new outperformed the retail industry. U.S. new vehicle inventory levels finished the quarter at 14,500 units, of 34 days supply. We anticipate inventories remaining tight and we'll continue to adjust our operations as necessary. Our same-store used vehicle unit sales improved sequentially by 14%, along with a 5% growth over the first quarter of 2019. Used inventories remain constrained as well. However, we've made a number of changes in our merchandising, sourcing, reconditioning and acquisition processes that have resulted in higher velocity and better inventory return. Although we are around record high monthly levels of 90 units sold core rooftop, in the quarter, we continue to believe there is a great deal of opportunity in used vehicles in our dealerships going forward. The second and most encouraging profit driver was our aftersales performance. Warranty and collision sales were still very depressed in January and February, but we saw improvement in March. Our customer pay business is very strong. As Earl mentioned, our same-store CP customer pay gross profit was up 14% versus the first quarter of 2019. This allowed us to grow total aftersales gross profit by 3% versus pre-pandemic levels, despite the significant headwinds in warranty and collision, both of which will reverse in time. We saw a significant expansion in gross profit per repair order in the quarter, offsetting RO declines. In March, traffic counts increased and our same-store customer pay RO count grew 23% versus March of 2020. We foresee aftersales continuing to ramp-up in the near term. The third major factor driving our outstanding profit performance was continued cost discipline. Our first quarter adjusted SG&A as a percentage of gross profit was 63%, down from 74% in the pre-pandemic first quarter of 2019. Part of the decline is certainly due to higher vehicle margins, which we don't believe to be fully permanent, but a material part of the improvement is due to productivity gains. For example, because of tools like Acceleride, our salespeople are more productive. Because of our mix, the higher mix of flat rate techs, our techs are more productive. These examples of permanent productivity gains will allow for us a significant ongoing reduction in our cost structure. I would like to provide another quarterly update on Acceleride, our digital retailing platform. We continued our upward trajectory in the first quarter by selling a record 4,000 vehicles through Acceleride, an increase of 124% over the prior year and 7% of total retail units sold. Customers choosing Acceleride continue to close at a much higher rate than our other sources. Additionally, I would like to share with you a number of enhancements we have made or will make soon to the Acceleride platform. First, we've integrated real-time loan payoff quotes within the platform. Second, we launched an Android App in addition to our existing Apple App. Third, customers now have the ability to toggle between English and Spanish. And fourth, in addition to be able to reserve a vehicle with a credit card, customers also now have the ability to process down payments for any amount directly through the app. And fifth, over the next couple of months, we will introduce dynamic delivery fees live within the customer workflow. This will introduce delivery fees earlier in the process and include them in the monthly payment calculation based on the customer's delivery address. We're also working through numerous other enhancements and will provide future updates as appropriate. We believe our digital retailing process is second to none in the industry, and we continue making improvements to remain at the forefront of this transformative technology. Turning quickly to Brazil. Despite a 7% decline in new vehicle industry sales driven by tight inventories and additional COVID lockdowns, our team did a tremendous job of growing margins and aggressively thinning the cost structure in order to realize a very strong quarterly profit in what is seasonally the weakest quarter of the year. We easily set a record for the most profitable first quarter over the entire eight years of Group 1's ownership and are well positioned to benefit from a sales rebound coming out of the pandemic. I'll now turn the call over to our CFO, Daniel McHenry, to provide a balance sheet and liquidity review. Daniel?