Oakleigh Thorne
Analyst · JP Morgan. Please go ahead
Thanks, Will. Good morning, everyone. I’m not going to spend a lot of time on Q1 2020 as people are far more focused on our response to COVID-19 than they are on the quarter. But I am going to steal a little of Charles Dickens to put the quarter in perspective, and that is that Q1 was definitely a tale of two quarters. It was the best of times in January and February, and close to the worst of times in March. I would say this close to the worst of times because only April was worse. We finished February ahead on service revenue, gross profit, EBITDA and free cash flow. And while we managed to still exceed our EBITDA and free cash flow targets for the quarter, we finished behind plan on service revenue, equipment revenue and gross profit. I’m going to leave most of the numbers to Barry but share few that demonstrate the drop-off in our March business. In our CA North American segment, service revenue averaged $28 million per month in January in February, then fell 35% to $18 million in March. ARPA fell 36% from January and February to March and gross passenger opportunity fell 18%. In our CA Rest of World segment, aircraft online grew 30% over the prior year for the quarter. But despite that, gross passenger opportunity fell 25% in March. And in our Business Aviation segment, daily flights dropped 27% from the month of January and February, to the month of March. The drumbeat of week-over-week steady declines began in Asia in late February, and by mid-March was in full effect in the U.S. and rest of the world, and carried through April. Only now in May do we see some green shoots with a big increase in BA flights per day, and encouraging increases in CA passenger traffic and daily sales. In these troubled times, we’re laser focused on our liquidity and long-term solvency. And towards those ends, we’ve developed a three-track plan of attack. An operating track focused on medium-term liquidity, a strategic track aimed at realizing the value of our two businesses, and a financing track aimed at backstopping the first two tracks, should we need it. So, let me talk about those three tracks in more detail starting with the operating track. The impact of COVID on our markets has been profound. There’s been a litany of bad news coming out of the airlines, OEMs and the travel industry generally. In the commercial airline market, TSA reports that U.S. air travelers are down 95% in April from 2019 levels. IATA suggests that global airline revenues will be down $314 billion or 55% this year versus last. A Coronavirus Flight Cancellation Tracker reports that of the 193 airlines it monitors around the world,105 weren’t even flying at all at the end of April. And Cirium, a consulting firm that tracks aircraft estimated that nearly 17,000 of the world’s 26,000 commercial aircraft are grounded at some point in the month of April. In the business aviation market, there’s also been a big impact. Business aviation market research from WingX, which tracks business aircraft flights around the world reported that business aviation flights were down 80% in April versus prior year. So, the corresponding impact in Gogo has also been dramatic. In April, our Commercial Aviation segment’s flight counts were down 73% versus prior year. Because there were very few passengers on those planes, session counts were down 91% and sales were down 66%. The reason sales are not down as much as sessions because we have subscription plans and monthly revenue guarantees from some airlines. We also saw significant impact on our business aviation flights with April average flights per day down 78% versus prior year and a decrease of 90% from prior year at the low point on April 12th. Because of the dramatic reduction in flights, many aircraft owners -- this is in BA, parked their aircraft in the mid March-April timeframe. And approximately 30% of our 5,700 ATG accounts took some action to reduce their spending with Gogo, including 940 account suspensions and more than 750 service plan downgrades. This will have a negative impact on Q2 revenue. But the magnitude of that impact can’t be determined until we see the rate of reinstatements. All that said, it looks like we bottomed out mid to late April and now are seeing green shoots in both our businesses. So, there is some cause for optimism. In the Commercial Aviation division, though still way below last year, TSA passenger accounts last week were up 70% from the lowest week in April. For the first time since early March, our flight counts were up for the week. In fact, until last week, we had not had a single day when the flight count was up from prior week. And last week, we were up six out of seven days. Also last week, for the 10 airlines that feed us daily data, we saw passenger counts up 70% from our low point in mid-April. And also last week, daily in-air sales, now that doesn’t include service plans or revenue guarantees, were up 40% over the prior week. Granted, that’s off a very low base, but hopefully it indicates the beginning of a rebound. In BA the green shoots are more pronounced, with average daily flights last week up more than 200% from the low point in mid-April and up a little more than 60% over the April average. We’re also starting to see suspended accounts reactivated with 218 reactivations as of last Friday or 23% reactivation rates. We see these reactivations really accelerating and accelerated a lot late last week, and we expect that to continue. More generally, in commercial aviation, we hear from airlines that bookings are starting to overtake cancellations, they’re starting to add some international routes back in May, and load factors are picking up. Assuming that as a society, we continue to make progress against the pandemic, we think that commercial air travel will come back faster than it did after 9/11 because the airline industry is much more sophisticated in managing its product and marketing its product than it was 15-20 years ago. On the business aviation side of our company, many industry experts are saying that COVID-19 may be a catalyst for the industry, as those they can afford to fly privately will be more inclined to do so out of concerns over the pandemic. But enough on green shoots. We can’t afford -- we can’t count on an industry recovery and we need to plan for the worst and hope for the best. So, let me turn back to the COVID operating plan I mentioned a moment ago. The first goal of our plan is to protect the health and safety of our employees and our customers. This is especially true in our production facilities, where we implemented new work rules and schedules to ensure safety and redundancy, and in our labs, where scout and crews have maintained access to critical pieces of equipment. Elsewhere, we’ve implemented work from home policies, and our team of over 1,000 employees has done a great job of working remotely but staying connected and working as a team. Today, we’re starting our phased reentry into our business aviation headquarters in Broomfield, Colorado. As we follow Colorado’s shift from work from home to safer from home guidelines. I’m really proud of the way our employees have risen to the challenge of adapting to new ways of working, communicating and staying aligned in these challenging times. After safety, our next priority is focusing on the financial health of Gogo and creating value for shareholders. To do this, we established three goals to guide our planning efforts. They are first, to ensure we maintain the minimum liquidity we need to run our Company; second, we continue paying the interest we owe on our debt; and third, to achieve the first two while preserving the strategic franchise value of our two businesses. Our approach has been to develop and continually pressure test multiple scenarios for the depth and duration of the COVID pandemic on our markets, and then develop operating plans to address those scenarios. The operating plans in turn drive 16 cost levers that we can pull the push to manage our cash expenses. To give you a flavor for the process, our original worst case scenario for the CA business assumed a two months ground stop in the U.S. and a three months ground stop in the rest of the world with recovery starting at 20% of former traffic and settling back up to 80% of former traffic in 2021. So, let me walk through the levers in no particular order and give you a sense of where we are. The first lever is our satellite partners. We’re asking them to reduce our costs commensurate with the reduction in capacity we need to satisfy demand. Generally, they’ve been very cooperative as they value our future business once the pandemic has passed. We’re close to completing documentation on terms with more than half of our satellite partners and are very close to reaching terms with most of the rest. We’ll obviously favor partners in the future who help us today. The second lever is airlines, who are themselves quite cash strapped but are amenable to ways we can both reduce costs. In our case, that generally is around delaying installations, especially installations tied to older deals, where we heavily subsidize equipment. As Barry will share in a moment, this has gone very well, and we have very few installs planned for the rest of this year. The third lever is delaying purchases, which is mostly centered around the inventory side of the airline installations I just discussed, but has required extensive negotiations with suppliers where we had preexisting orders. The fourth, fifth and sixth levers are travel, marketing and non-essential spending. Obviously, our need to travel has been curtailed, and most of the shows that consume our marketing dollars have been canceled. The seventh lever is focused on working capital, especially the timing of payments. The eighth and ninth are our product initiatives like our Gogo 5G and Ka initiatives where in our best case scenarios we do not trim expenditures at all, but in our worst case scenarios, we can delay projects and save substantial amounts of money. Levers 10 through 16 are all personnel related actions. 10 was to delay payment of my bonus for 2019, which is done. 11 was to delay merit increases for 2020, which has also been completed. The 12th was a hiring freeze, largely done except for critical backfills. The 13th was reducing contractor headcount, which is largely complete. The 14th was salary reductions, which went into effect last week, starting with a pay cut for our Board of Directors and then for almost all employees who were not furloughed. The 15th is the furlough program, which also went into effect last week, impacting approximately 54% of our workforce. And finally, the 16th would be a reduction in force which we hope to avoid, but could become necessary if we need to go there then to ensure our solvency in the future. In our best case scenario, these reductions save us roughly $170 million in cash between now and the end of 2021. And in the worst case scenario, they save us $330 million in cash over that same period. We believe these savings should be adequate to tide us through the sunnier days. However, we continually model new scenarios in case this downturn is substantially deeper and longer than our current worst case projections. And we’re developing plans to address those scenarios if need be. I want to thank the Gogo team for the hard work and creativity they have displayed in developing these plans and also for the sacrifice all of them are making to ensure the long-term survival of our companies. This has truly been a team effort, and it is deeply appreciated. Now, let me turn to the strategic track. As we’ve said many times in the past, we have two valuable businesses. And management views our job as realizing the value of those businesses for our shareholders. Our Business Aviation division operates in a very attractive industry, with relatively little consumer concentrate -- a little customer concentration, and under penetrated market, strong market position and little direct competition. We offer the industry’s leading products at an attractive price relative to competitive solutions and via significant barriers to entry due to our proprietary spectrum in ATG network. Financially, our recurring revenue model generates strong cash flow, which allows us to invest in enhancing our product offerings and maintaining our product advantage as we did with the launch of our AVANCE product line two years ago and as we will do with Gogo 5G. Though our BA business has been affected by the COVID pandemic, we expect that it will recover more quickly than Commercial Aviation as destinations open for business and aircraft start to fly again. Our CA business operates in a more challenged industry with high customer concentration and more heavily penetrated markets and a lot of competition. Everyone agrees that broadband commercial aviation IFC is an attractive growth industry. Passenger adoption is growing quickly, and OEMs and airlines are poised to drive more operational applications as the quality and in-flight broadband grows in the future. But, no player in the industry has yet built a sustainable business, and they won’t unless the structure of the industry fundamentally changes through either horizontal or vertical business combinations. Gogo Commercial Aviation brings an attractive and unique set of assets to such a combination. We have leading market share with attractive customers and strong customer relationships, we have industry-leading competencies in engineering, software, sales, support, network management and other areas. We have the leading IFC products in the world in Gogo 2Kk. And we have an asset-light business model that affords us tremendous flexibility as the satellite industry moves quickly toward a multi-orbit multi-spectrum future. On the multi-orbit front, Gogo’s unique 2Ku mechanical phased array antenna is the only terminal technology proven capable of working with an NGSO satellite constellation, as demonstrated with OneWeb earlier this year. On the multi-spectrum front, Gogo has developed the ability to cost effectively convert a 2Ku antenna into 2Ka antenna, which could open up the Gogo 2Ku fleet to Ka operators as well as Ku operators. Our multi-orbit multi-spectrum position is important to customers as well as potential merger partners. For customers, it means that we have the flexibility to continually integrate the latest and best satellite technologies from whomever and in whichever band they may emerge. This has always been important and is particularly important times of uncertainty right now. Our open technology platform also means that our leading market position and capabilities can be combined with a wide range of potential partners, regardless of spectrum band or orbit. We think consolidation could take a few different forms, either vertical integration with satellite operators who want to enter the aviation market directly, horizontal integration with another service provider to advise scale economics or consolidation by an aviation company seeking to further integrate connectivity into its product portfolio. We believe that consolidations overdue in the CA ISE if the depressed revenue across the industry will be a catalyst to drive that consolidation and we wanted to make sure our shareholders are the beneficiary of that consolidation. Now, let me finish with the financing track. We’re not in the market for financing at this time, but we always entertain conversations with many different actors to make sure we understand the realm of the possible, should our operating and strategic tracks, as I discussed a moment ago, not generate satisfactory results. The only financing activity we’re pursuing at the present with the U.S. Treasury Department under the CARES Act, which provides two potential opportunities for Gogo to receive assistance, a $32 billion short-term payroll protection grant for air carriers and contractors and the $29 billion in loans and loan guarantees for air carriers, including Part 145 repair stations like Gogo. We applied for $81 million under the grant program and $150 million under the loan program, and I’ve heard that we are under consideration but not yet approved for either. Should we receive government assistance, we would roll back all or most of the furloughs and pay reductions that I discussed earlier, and obviously defer any other employee actions until after September 30th. With that, let me turn it over to Barry to do the numbers.