Colin Devine
Analyst · Jefferies. Please go ahead
Good morning, gentlemen. I'm just wondering, I have a couple of follow-up questions, if we could focus on the Life side. First, with respect to direct and sales, just to follow-up on your other comments, do you think the pace we've seen for the first half here is going to be sustainable over the second? Second question, if we take a look at the enforced role-forwards, were there some reserve adjustments made at either American Income or direct response? I'm looking at the levels for the death and others seem to move around a little bit, more than I would have expected. And then finally, could you provide a bit of color on how you've been able to achieve what's been really quite a steady reduction in your first-year lapse rates, improving those at both American Income and Liberty. When I look back to where they were a couple years ago, obviously it's been dramatic. Has that gone about as far as it's going to go, and how much is that impacting your profitability?
Jefferies: Good morning, gentlemen. I'm just wondering, I have a couple of follow-up questions, if we could focus on the Life side. First, with respect to direct and sales, just to follow-up on your other comments, do you think the pace we've seen for the first half here is going to be sustainable over the second? Second question, if we take a look at the enforced role-forwards, were there some reserve adjustments made at either American Income or direct response? I'm looking at the levels for the death and others seem to move around a little bit, more than I would have expected. And then finally, could you provide a bit of color on how you've been able to achieve what's been really quite a steady reduction in your first-year lapse rates, improving those at both American Income and Liberty. When I look back to where they were a couple years ago, obviously it's been dramatic. Has that gone about as far as it's going to go, and how much is that impacting your profitability?