Michael E. Roach - President and Chief Executive Officer
Management
Client merger, I think we were talking on the claim side? Well, again, I don't know when it's going to end. I guess that industry, like a lot of industries, are continuing to consolidate. But again, what we do in those cases, Susan, we continue to change and restructure our operations to put us in a better position for that type of work. So I am not... you get a short-term impact on the long term. I am not sure it's a material impact. I think the claims business, as I mentioned, is down because of the industries are down industry wide. As they merge, of course, they end up with two claim shops of their own. Therefore, the amount of business they do with third parties goes down on a temporary basis. But overtime, what normally happens is again, they look at what they should keep internally versus externally, and when that exercise is done, the external option remains a very attractive option from a cost service perspective. So you have a short-term or medium-term impact when two companies merge. Obviously, as I say, they've got two claim shops internally, so they've got to do something. But overtime, that works its way out of the system. Having said that, on that business, we have a bit of a counter to that, which is the underwriting business. And normally when the claims business is weak, the underwriting business has traditionally been stronger. So we get some offsets especially on the margin side, but proportionally it's not as large, so you don't... you can't offset the downdraft on the revenue side.