Vincent Pilette
Analyst · Morgan Stanley
Thank you, Ben, and welcome to the Gen team. Today, I will cover fiscal year '26 results, how we are building for the Agentic AI era and our fiscal year '27 outlook. Natalie will then talk you through the financials. Fiscal year '26 was a defining year for Gen, our strongest results in a decade. Cyber safety and financial wellness are reinforcing each other, and that convergence is driving growth. We accelerated pro forma growth, plus 10% bookings, plus 9% revenue and plus 15% EPS. Revenue crossed $5 billion for the first time, and non-GAAP EPS reached $2.56, marking 10 consecutive quarters within our 12% to 15% growth commitment. We exited at 3x net leverage, a year ahead of plan. 6 years ago, Gen was born as a $2 billion pure-play consumer cybersecurity company. Today, we span security, privacy, identity, reputation, financial protection and empowerment unified by a shared data platform and intelligence layer. We have more than doubled revenue, nearly tripled EPS and returned $6 billion to shareholders. Fiscal year '26 marks a structural acceleration from mid-single-digit to double-digit revenue growth with mid-teens EPS growth. This is a step change in trajectory despite market concerns about AI disintermediation. Our North Star remains helping people live fearlessly in a digital world with secure devices and data, protect identities, safeguard financial health and champion privacy while enabling people to unlock access, build reputation, make smarter decisions and use AI with confidence. That is our portfolio going beyond protection and into empowerment. We operate in 2 complementary segments, a $3.3 billion cyber safety franchise, steadily growing mid-single digit with hundreds of millions of users and a high-growth trust-based solutions segment nearing $1.7 billion, growing 20% plus in key categories. Connecting it all is one platform built on data, insights and Agentic AI. It enables safe and confident use of AI across both segments and gives us a unified view of each customer so we can personalize offerings, match the right features from across the portfolio to individual needs and deepen relationships over time. Let me now walk through each segment. Cyber safety is our foundation, stronger than at any point in our recent history. AI expands both the threat landscape and our opportunity. Every malicious agent, deepfake, or scam ultimately targets one thing, money. That makes cybersecurity and financial protection inseparable. Attack cycles have compressed from months to minutes. Threats are more personalized, convincing and financially driven, drain accounts, stolen credentials, fraudulent transactions. Our platform integrates cyber safety and financial protections as one defense. At scale, we block hundreds of millions of threats, detect deep fakes and stop scams before impact. Our telemetry across devices, identities and financial signals powers a flywheel. More data improves detection, better detection builds trust and trust drives growth. Genie, our AI scam detection engine, is now embedded across Norton 360, Avast and partners like ChatGPT. We continue leading in emerging areas like video-based deep fake detection, expanding coverage across major chip platforms while delivering top-tier performance in independent tests and global recognition from leading reviewers. Independent labs put security technology through the most rigorous tests in the industry and earning 28 awards across our brands is a clear signal that Gen is setting the standard for consumer cyber safety. As the platform scales, so does customer value. With our GenStack integration, AI-driven recommendations and personalized messaging are improving engagement and outcomes. We exited fiscal year '26 with record cross-sell performance in Norton and nearly doubled our Norton 360 NPS year-over-year at the same time. We are also seeing distribution advantages. Norton appears in 34% of tracked non-brand ChatGPT prompts ahead of our nearest competitors, with LLM-driven traffic up 62% year-over-year as we constantly optimize value proposition and content. This drives consistent financial performance. Cyber safety revenue grew mid-single digits in Q4 and for the year. Overall customer count reached 79 million for Gen with cyber safety subscribers growing sequentially for 10 consecutive quarters. Across channel and cohorts, ARPU and retention both improved, increasing lifetime value. This momentum reflects the strength of our comprehensive cyber safety memberships, integrating security, privacy, identity, reputation and increasingly financial monitoring and wellness into a single trusted relationship. Membership adoption approaches 60% across Norton, Avast and Avira confirming that the future of cyber safety lies in all-in-one solutions and ultimately in a seamless secure trust layer. To extend financial monitoring into our customer base, financial scan built on MoneyLion Found Money is now in beta in Norton 360 and Norton Money, providing visibility into financial health. Over time, connected accounts convert a protection relationship into a financial decisioning relationship, compounding lifetime value across the platform. And so cyber safety is really evolving into a proactive personalized safety companion across devices, browsers and increasingly AI agents. Turning to trust-based solutions. LifeLock protects identity and assets. MoneyLion helps customers manage and grow them, delivering on our conversion strategy. We are deepening the customer relationship from protection to financial decision-making. 1/3 of our paid base now engages with financial wellness with connected financial accounts hitting all-time highs each quarter, 107 million in Q4, up 36% year-over-year. Each account unlocks monetization through Engine-personalized offers, credit cross-sell and richer data that improves our AI matching layer. Customers with connected accounts show higher ARPU, strong engagement and better retention. LifeLock's mobile-first AI-powered app is now rated 4.9 stars with strong engagement gains. We refreshed the lineup with differentiated features, including scam assistant and insurance centered on a simple idea, protection for the life you are building while creating a bridge to secure financial wellness. LifeLock reimagined experience is live with approximately 3 million customers. NPS reached 73, up 4 points year-over-year with retention touching 90%. LifeLock Mobile revenue grew almost 50% and linked financial monitoring accounts rose nearly 25%. These operational results show that the redesigned experience is driving a deeper engagement and a higher lifetime value. MoneyLion completed its first full fiscal year under Gen, exceeding expectations with over 40% revenue growth. Its personal financial management portfolio delivered a record Q4, led by Instacash and Credit Builder. We have also enhanced the membership with scam protection and identity services, an early synergy between cyber safety and financial wellness that makes the trust core to the value proposition. Membership represents about 5% of our PFM utilization today with significant room to grow as we scale towards secure financial wellness and higher lifetime value. Engine by Gen, our marketplace is the third category under trust-based solutions. Engine delivered record revenue, signing over 30 new partnerships in Q4 alone. It now processes nearly 400 million annual inquiries and has more than tripled revenue in 3 years. Three developments this quarter illustrates Engine's momentum. First, as announced in February, Equifax is embedding Engine into myequifax.com, delivering personalized financial recommendations to consumers actively checking their credit. Second, Engine is now the multi-category financial offer provider within Microsoft Copilot Discovery feeds and MSN AI, live with credit cards and deposits and expanding to mortgages, loans and insurances. This positions us early in building the financial distribution layer inside large language models. And third, we added a fully embedded insurance marketplace technology and expanded Engine into a high-value vertical through the Trellis acquisition. As integration deepens, Engine technology becomes the AI layer powering personalized recommendations across Gen touchpoints. We have expanded to cyber safety, giving all distribution partners access to solutions across all categories using Engine. And every engine interaction feeds back into our data platform, sharpening the matching layer. AI is a strategic lever for Gen. It is already transforming how we live as agents can now book flights, execute trades and move money, but the trust infrastructure is essentially nonexistent. Summarizing content is one thing, wiring money on your behalf is quite another. Closing that gap between what AI can do and what consumers trust it to do for, is exactly what we are building here at Gen. And while we built the trust layer for the AI economy, we are also launching AI native products and safe agents, leveraging Agent Trust Hub technology. That is the mission of our newly created AI foundry team. Norton Neo, our AI-native secure browser, is a good example. It is gaining traction and enables users to interact with AI agents in a trusted environment. Norton Neo is purpose-built for a world where AI agents browse, transact and act on your behalf. We have enhanced our security and privacy features and added an agentic VPN to the browser trust layer. We also announced a partnership with xAI, whose models will power new AI native products we are co-architecting, including a digital concierge for Norton subscribers launching this summer. And today, we joined OpenAI's Trusted Access for Cyber and we will start leveraging the advanced defense capabilities of their latest GPT-5.5. In fact, we are working with all frontier model providers, including OpenAI, Anthropic, xAI, Microsoft, and Google to advance our mission of protecting and delivering the trust layer to hundreds of millions of consumers. Since launching the Agent Trust Hub, we've expanded through partners like Vercel, strengthened privacy by masking agent's IP addresses similar to a VPN and integrated agent protection directly into millions of Norton 360 users. Powered by Sage, our open source agent security engine, this integration into Norton 360 adds 3 layers of protection; detecting prompt injection, monitoring agent connections and scanning third-party agent skills before they load. These are early capabilities in a fast-moving space. We are the first to market with multilayer agent security for consumers, and this is part of a unified road map built on one conviction. Trust is a critical barrier to AI adoption, especially around personal data and identity, and Gen is uniquely positioned to provide that trust layer at scale. The consumer AI agent market is early. Agentic revenue in fiscal year '27 will be modest but growing. Gen already has the critical assets required to win, trusted brands, innovation and technical expertise, rich data, broad distribution and our unique consumer and financial insights. These assets combined are very difficult to replicate, thus creating a durable advantage as the category scales. Finally, AI is also transforming how we operate. We have embedded it across engineering, marketing and support, streamlining workflows, reducing coordination layers and reinvesting capacity into products and sales. Products can now move from ideation to launch with a very small squad, and that's how Norton Revamp launched in March. This efficiency is reflected in our economics, profit per employee among the highest at our scale is up double digits. This leaner operating model lets us develop and test quickly, enter new categories faster and compound returns over time. Cyber safety, trust-based solutions and AI are converging into one platform. Each interaction increases the value and insight we deliver. One year after closing MoneyLion, we can link financial data to about 1/3 of our paying base, creating the foundation for synergies. We are now focused on turning those connections into insights, driving engagement and improving recommendations meeting customers' needs. With this momentum growing, we see over $100 million in incremental annual revenue from embedded financial wellness partner expansion and engine growth beginning in the second half of fiscal year '27 and scaling into '28 and '29. What's emerging here is one connected trust relationship across protection, privacy, identity and financial decision-making, all powered by one unified platform. Safety, empowerment, living fearless in a digital world, that is our promise to our customers. For 10 consecutive quarters now, we have delivered on our Investor Day commitments. So for fiscal year '27, we are raising our outlook to 8% to 10% revenue growth and mid-teens EPS growth, driven by the progress I've just outlined, including revenue synergies and AI-led efficiencies. This is a clear trajectory shift as our prior midterm targets were for mid-single-digit revenue growth and 12% to 15% earnings growth. Gen sits at the intersection of trust, security, AI, and financial wellness. We are positioned to define how consumers live safely and confidently in the AI era while delivering durable growth and strong returns. And so with that, let me turn it over to Natalie, who will walk you through very exciting results.