Good afternoon, everyone. Thank you for standing by. My name is Victoria, and I will be your conference operator today. This call is being recorded and all lines have been placed on mute to prevent any background noise. After the speakers' remarks, there will be a question-and-answer session. At this time, for opening remarks, I would like to pass the call over to Jason Starr, Head of Investor Relations.

Thank you, Victoria, and good afternoon, everyone. Welcome to Gen's second quarter fiscal year 2025 earnings call. Joining me today are Vincent Pilette, CEO; and Natalie Derse, CFO. As a reminder, there will be a replay of this call posted on the Investor Relations website, along with our slides and press release. I'd like to remind everyone that during this call, all references to the financial metrics are non-GAAP and all growth rates are year-over-year, unless otherwise stated. A reconciliation of non-GAAP to GAAP measures is included in our press release and earnings presentation, both of which are available on our IR website at investor.gendigital.com. We encourage investors to monitor this website as we routinely post investor oriented information such as news and events, and financial filings. Today's call contains statements regarding our business, financial performance and operations, including the impact of our business and industry that may be considered forward-looking statements, and such statements involve risks and uncertainties that may cause actual results to differ materially from our current expectations. Those statements are based on current beliefs, assumptions and expectations as of today's date, October 30, 2024. We undertake no obligation to update these statements as a result of new information or future events. For more information, please refer to the cautionary statement in our press release and the risk factors in our filings with the SEC and in particular, our most recent reports on Form 10-K and Form 10-Q. And now, I'll turn the call over to Vincent.

Thank you, Jason. Q2 was another solid quarter of consistently executing on our strategy, meeting our commitments for profitable growth, while continuing our investment to meet the long-term consumer needs of ever expanding digital lives. We delivered another quarter of mid-single-digit bookings growth, up 5%, our highest growth rate since the Avast acquisition and a double-digit earnings per share growth, up 16%. We also grew our direct paying customers by 400,000 in the quarter, now at a record 39.7 million. Those results are a testament to the solid disciplined and consistent execution of our team. On top of that, it is also a clear reflection of what we have talked about for many quarters. People are being exposed to an accelerating threat environment and their awareness is growing with every new breach and scam, text or email. Those trends are here to stay and are being enhanced by the use or misuse of AI. As consumer awareness grows, we stand ready to empower your digital life with the most innovative and easy to use solutions that secure and protect your identity and your hard earned assets. It is easy to get desensitized to news of yet another breach, but the impact recently is truly staggering. In August, the US National Public Data Breach exposed an estimated 270 million social security numbers, practically two-thirds of all social security numbers ever issued, leaving one out of three Americans at risk of identity attacks. The scale and the frequency of breaches along with the sophistication and volume of phishing emails and scams makes everyone vulnerable. As we shared in our last report around rising election scams, even young adults who are expected to be the savviest online are proving to be susceptible at higher rates. This unfortunate reality is a big part of…

Thank you, Vincent, and hello, everyone. For today's call, I will walk through our fiscal Q2 2025 results followed by our outlook for Q3 and full year fiscal year 2025. I will focus on non-GAAP financials and year-over-year growth rates unless otherwise stated. Q2 was another quarter of solid execution with strong financial results at or above the midpoint of our guidance and reflects our 21st consecutive quarter of growth. Q2 bookings were $964 million, up 5% in constant currency and up 4% in USD. Cyber Safety bookings, which exclude our legacy business lines, also grew 5% year-over-year in constant currency, our highest growth rate since the Avast acquisition. This quarter, there was a surge in consumer awareness, interest and demand for identity theft protection after the national public data breach. This is when our brand awareness and vast LifeLock protection offerings really cut through and we drove stronger customer acquisition and bookings as a result, helping to shore up the higher bookings growth rate in the quarter. Moving to revenue. Total Q2 revenue was $974 million, up 3% in USD and constant currency. Cyber Safety revenue grew 4% year-over-year, driven by broad based growth across our consumer security and identity and privacy business lines. Stable growth in our Security business lines reflects the success of our cross sell program as our Norton 360 security customers continue to add more adjacent offerings and we drive improved monetization. Identity and privacy growth was more pronounced with faster growth in our Norton 360 with LifeLock product as consumers increasingly adopt comprehensive cyber safety membership with identity solutions. Direct revenue was $860 million, up 3%, supported by improvements across our key performance metrics of direct customers, ARPU and retention. Let me share some specifics. A key ingredient to our growth strategy is driving…

[Operator Instructions] Our first question comes from the line of Andrew Nowinski with Wells Fargo. Your line is now open.

Okay, good afternoon, and thank you for taking the questions and congrats on the strong Q2 results here.

Yeah. Absolutely. Welcome to the coverage.

Thank you. Thank you very much. I wanted to dig into the net adds this quarter, which I thought were very impressive. I mean, it seems like it's almost a guarantee that every adult in the US now has their personal data on the dark web, thanks to all the breaches we saw this summer, including that National Public Data breach. So do you think the net adds will improve, particularly in the US going forward? Because I think you said it was more influenced by the international growth this quarter?

So, definitely the national data breach helped making people more aware of the risks. But this quarter, we grew our cohorts across all of our brands and across the continents, both Americas and Europe. So we've seen kind of a broad base. Granted, it was a little bit more pronounced in the identity and in the US for that reason. And you're right that today we believe that about one American out of three has enough of their personal data out there on the dark web for any criminals to stitch together a profile and do an identity test. We know -- ideally, we know that everybody should be protected and that the awareness is something that we need to continue to work on to ensure that everyone understands the risk. It's a bit like an insurance service, if you want, you need to have a first catastrophe to never skip a protection.

Got it. Thank you. And then I wanted to maybe just a clarification. I think last quarter you talked about the Norton cross-sell penetration had increased to 20%. I didn't catch it this quarter if you gave that. But I was really wondering also, did you see an improvement in the LifeLock attach rate or customers upgrading to that higher-end membership that includes LifeLock this quarter, given all the breach activity?

Yeah. Thanks for the question. Hey, this is Natalie. So, for sure we saw an increase in our cross-sell penetration. It's been a growth driver for us and with us for several consecutive quarters. We laid that out as one of the five for five levers of what you have to believe for sustainable accelerated growth in the mid-single-digits. And we definitely needed and wanted to show you guys and share with you guys what our starting point was and the milestone achievements that we would need to achieve mid-single-digit rate of growth over the long-term. So it won't be a specific metric that we give you every single quarter, but absolutely consistent performance and driver of our -- not only our bookings growth, but our ARPU coming from cross-sell. And then from a LifeLock attach rate, yes, I mean, you probably heard it more than a handful of times in my script because the LifeLock customers are such high value, highly retaining customers for us. This has been a very healthy quarter for our business. We did see more LifeLock acquisition. We saw more upsell into membership tiers with the LifeLock Identity protection value. And we saw acquisition into higher tiered LifeLock offerings this quarter, especially even more fueled by that NPD breach, and the increased demand in the market.

Got it. Thank you. Keep up the good work.

Thank you.

Thank you for your questions. Our next question comes from the line of Saket Kalia with Barclays. Your line is now open.

Hey, team, good evening. This is Ryan Powderly on for Saket tonight. Thanks for taking the question. Congrats on a nice quarter. And, Natalie, maybe first for you. That was some helpful commentary just around the buybacks and de-levering activity this quarter, understanding the cash constrictions. Just going forward as we take a look at the next near and mid-term, can you talk about how you're going to be balancing buybacks and de-levering over the next few quarters?

Yeah. I would say it's going to be a consistent approach that we've taken for the last handful of quarters. Of course, we all know what's happening in the debt market and the cost of debt now is very different than the environment than we were in a year ago. But both are very important for us in terms of capital allocation strategy. We'll strike the right balance quarter-in, quarter-out, not a specific percentage because we flex based on the macroeconomic indicators. So, everything from the cost of debt, the timing of the cash, Q2 is our highest use of cash, so we were largely constricted in terms of what else we could do for additional capital allocation, but we also know we're highly, highly cash generators. So the back half of capital allocation would be very, very balanced and very interesting.

Got it. That's super helpful. Maybe for my follow-up. I'd just love to dig into one other part of net adds that was really interesting to see. Can you talk about first year retention and how that's been trending? Because I know we talked about that at Analyst Day, just what do you think is -- are there any improvements there and how has that been trending?

Yeah. So our first year retention rate is very consistent to up. And I'd point that to our continuously innovative product roadmap. The range of values and services that we are bringing to market is very, very competitive, very relevant and highly in-demand. And we make sure that we're not only bringing great products and services to market, but that we're competitively priced, and our messaging and our personalization is as cut through to the customers as possible so that they understand what we can be for them in their ever-increasing risk of cyber safety. And so, yes, we see very, very solid results in first year -- in all of our retention rates, which is why we've been able to scale up to 78% overall. But yes, the first year renewal rates are higher than they have been in the past.

Very helpful. Thanks guys.

Thank you.

Thank you for your questions. Our next question comes from the line of Peter Levine with Evercore. Your line is now open.

Thank you for taking my questions.

Hi, Peter.

Specifically, first of all, can you talk about Genie AI -- hi, Natalie, how are you? So with -- I think you mentioned, I think it was like 1.6 million, 1.7 million downloads. But Vincent, in your commentary you called out, I think, you said more to come on that front, but will enable or embed AI across your core offerings. Can you maybe just talk a little bit about your kind of what the aspirations are there in terms of putting that across the platform? And then maybe explain to us the monetization opportunities, or if it's more of a tool to just to kind of be more competitive? Just help us kind of balance those out there.

Yeah, it will be all of our lever, but let me explain, right. So definitely we can see a very strong rise in scam, personalized scam and volume personalized scams through the use of AI. And when we came out with Genie, we're singly focused on really developing our LLMs to be able to spot those scams and then help our consumers detect what is a scam and what is not. And we did that also with a conversational interface, you can also decide on what's the next step with the scam. We've had 1.6 million downloads, very strong models and I think we're now ready to move that into our overall portfolio. We'll start first with the Norton 360 membership being the core Genie assistant or the anti-scam assistant in the first three-level of our Norton 360 plan. And then we'll ramp-up in features moving from tech scams to voice scams to call blocks to scam insurance through the different plans, if you want, all the way to Norton 360 with LifeLock. So that's coming now. The first path of monetization is to help our customers to move and upgrade to the next level of plan that not only provides the current features of safety, but extend to all of those I've just mentioned. And there will be a Genie Pro cross-sell, if you want for those who want to stay steam to their old plan and just want to have a standalone anti-scam tool.

Thanks for that. And maybe the second question or follow-up here is, benefits enrollment, I know this was the quarter and I think most would sign-up for it. So maybe can you just give us an update on how that pipeline kind of closed out for the quarter versus expectations? And then kind of if you think about how this season ended, any changes that you're making to the go-to-market or to your partners to kind of accelerate that for next year? Thanks.

So, we continue to grow our employee benefit channel double-digit. It's both growing on acquiring new account, but also we're working with each account and putting the right marketing and communication engagement materials to have more sign-ups in those accounts. We've seen growth through the last few quarters. We have a very strong funnel. We've always had a very strong funnel. It comes more to another jump in growth if you want when it comes to the enrollment view where we can subscribe more customers if you want within those accounts. We obviously integrate everything we see, the strong funnel and the activity in marketing I have just mentioned into our forecast. And I think we feel very good about the continued development of that channel, in which we've enroll also on new products and go all the way to a full reputation defender service for executives and below.

If I can actually just ask one more. Are these agreements when you go into a company and offer the benefits, is it an enterprise agreement or how does that get priced versus the consumer model? Just curious in terms of the pricing model versus the consumer model?

Absolutely. So the pricing is kind of an enterprise agreement, but it's on a [proceed] (ph) basis. It either is fully sponsored or partially sponsored by the employer benefit plans, and the pricing is slightly below, but not materially below what you charge from the consumers.

Thank you for the color. Thank you.

Yeah.

Thank you for your questions. Our next question comes from the line of Tomer Zilberman with Bank of America. Your line is now open.

Great. Hi guys. I wanted to go back to the direct customer net adds. So when we look at the 389,000, how much of that would you say is coming from the adds of international and mobile versus what you said the better identity sales on the back of the national data breach? And really what I'm trying to ask here is what do you think is the normalized customer growth in the remainder of the year?

Hey, this is Natalie. So I'll take that one. The majority of our customer count net adds sequentially has consistently been coming from, as we expand and broaden our solutions available on mobile, as well as our international market expansion. So both of those have been consistent levers and consistent drivers of growth for us in customer acquisition as we expand and get -- and increase the penetration, increase the value proposition that we've got with our mobile users. And that stayed consistent in Q2. And then on top of that, we saw the increased demand coming from the identity offerings. On a go-forward basis, we -- it is very, very critical for us to continuously focus on healthy customer acquisition. We do that on a global basis across all of brands, across all of our platforms. And we will continue to expand internationally as we identify new markets of healthy customer acquisition. And yes, we're just getting started in terms of expanding the value proposition and the engagement that we've got with the ever-growing mobile users and customers in our portfolio. In addition, we will continue to foster all of the brands across our portfolio. All of them are critical and on a go-forward basis we're going to be balancing our investments, whether it's product -- the product roadmap and the technology solutions that we bring, as well as combined with the different marketing channels that we've got to optimize the healthy customer acquisition that feeds our flywheel, feeds our increase in ARPU, feeds our cross-sell, feeds our upsell and therefore feeds our retention and accelerating bookings growth.

Got it. Excuse me. And maybe as a follow-up, looking at the guidance raise this year. For the full year, I saw in the quarter your negative currency impacts went down to about $1 million from $7 million over the last few quarters. How much of that is driving your guidance raise versus just the better business trends that you're seeing?

Yeah, it's immaterial for us. And then when we set our -- when we revise our guide, we just use the current currency rates that we all know as of right now. We don't predict or project any currency fluctuations.

Got it. Okay. Thank you.

Thank you for your questions. Our next question comes from the line of Hamza Fodderwala with Morgan Stanley. Your line is now open.

Hey, good evening. Thank you for taking my questions.

Hey.

Hey. So I wanted -- it's a solid quarter in terms of top line, really strong sort of record net adds. I wanted to ask a question on the cost side of the equation. The EBIT margin, I think, was slightly higher than it was in recent quarters. I'm just curious on the cost side, what are you seeing in terms of advertising cost? I know in the past that kind of gone up and down, so I'm curious what you're seeing currently?

Yeah, it varies across all the brands, quite honestly in all the different channels. And we've got such a diverse set of channels and increasing marketing spend going to those channels. I think you're specifically talking about the gross margin rates. And yes, we do see shifts across our marketing portfolio. We optimize for healthy ROI customer acquisition and we leverage the different channel diversification that we've got. In terms of what's -- there is different accounting treatment depending on what marketing channels there are. So I would encourage you to consider that when you think about the gross margin versus the op margin versus the EBITDA margin. And that's why we're able to hold the operating margin so consistently quarter-over-quarter. It's just P&L profile of where the marketing channel expense for this quarter actually hit.

Maybe can I be more specific in the direct-to-consumer side of the business, how would you say advertising costs have been trending in the last few quarters, up or down?

Yeah. So overall, I would say it is definitely getting more competitive. Now keep in mind, our CACs by brand and CACs by channel are very, very different. And so overall, it's stable to up in terms of cost of acquisition. But when you think about it side-by-side and when we talk about our business sequentially, when we talk about taking and leveraging the increased market demand for LifeLock, that's obviously going to be a much, much higher absolute dollar CAC to acquire that much higher valued customer than if you were to think about a lower AV security customer add in a new growth market internationally.

Got it. So it's higher lifetime value subscriber, but maybe initially might be a little bit higher CAC, does that make sense? Okay. Thank you.

Yes.

Thank you for your question. Our final question comes from the line of Dan Bergstrom with RBC. Your line is now open.

Hey, it's Dan Bergstrom for Matt Hedberg. Thanks for taking our questions. Natalie, you just mentioned accelerated bookings growth in your answer to one of the last questions. That 5% constant currency number, really nice to see, especially following the uptick to 4% last quarter. And then it looks like the key assumptions moved up to 4% to 5% from 3% to 5% last quarter. Maybe just what could that 5% portend for revenue growth over the next year? Should we think of maybe the difference between bookings and revenue growth that's maybe narrowing or maybe solidifying the potential around revenue acceleration? Just any further thoughts around the accelerating bookings growth here.

Yeah. A large -- the majority of our portfolio or our book of business is going to be ratable. And so it's about rolling off the balance sheet relatively consistently. We don't have a ton of seasonality in terms of the size of our quarters. And so largely speaking, super-high level, it will roll-off over the next 12 months. We do have our monthly subscribers, which is still a small share of our business, you would see that hitting bookings and revenue in the same period because we have recognized the revenue as we deliver on the service, so monthly. But largely speaking, our portfolio and our book of business is on an annual subscription and we -- the majority of that is ratable over the next four quarters.

That's helpful. Thanks. And then maybe a little more on any action that you may be undertook following that social security number breach. I mean, did you change marketing, messaging channels? It seems like you had pretty precious timing around the personal data exposure product. Any specifics you may have done to lean into it a little further?

Yes. We did a full reallocation in terms of assessing where to put the marketing dollars, a reallocation into the LifeLock business for sure in the brands and services. And with that, we did a healthy balance across the different channels to go where the demand was. There's a lot of demand for identity, obviously, in SEO as well as paid search, and then also the affiliate channels really helped us with referral traffic to bring them to our platform on the LifeLock side.

That's great. Thank you.

Thanks.

Thank you for your questions. That concludes our Q&A session. I would now like to pass the conference to Vincent Pilette, CEO of Gen Digital Inc., for closing remarks.

Thank you. As the leader in consumer cyber safety, we have a bold vision to provide digital freedom for everyone. The threat landscape is more dynamic than ever and our investments in technology, AI and product innovation are key to our success and future opportunities. We have a compelling AI-enabled product roadmap focused on security, financial safety, personal data control and other trust-based solutions. Our go-to-market strategy is effective and we have a long track record of serving our customers. We are well-positioned to expand the adoption of cyber safety globally with our trusted brands and omnichannel expertise. Thank you for your interest and your support.

That concludes today's call. Thank you for your participation and enjoy the rest of your day.