Good afternoon, everyone. Thank you for standing by. My name is Victoria, and I will be your conference operator today. I would like to welcome everyone to the Gen's Fiscal Year 2024 Third Quarter Earnings Call. Today's call is being recorded, and all lines have been placed on mute to prevent any background noise. After the speakers' remarks, there will be a question-and-answer session. At this time, for opening remarks, I would like to pass the call over to Jason Starr, Head of Investor Relations.

Thank you, Victoria, and good afternoon, everyone. Welcome to Gen's third quarter fiscal year 2024 earnings call. Joining me today are Vincent Pilette, CEO, and Natalie Derse, CFO. As a reminder, there'll be a replay of this call posted on the Investor Relations website along with our slides and press release. I'd like to remind everyone that during this call, all references to financial metrics are non-GAAP, and all growth rates are year-over-year, unless otherwise stated. A reconciliation of non-GAAP to GAAP measures is included in our press release and earnings presentation, both of which are available on the IR website at investors.gendigital.com. We encourage investors to monitor this website as we routinely post investor-oriented information such as news and events and financial filings. Today's call contains statements regarding our business, financial performance, and operations, including the impact on our business and industry that may be considered forward-looking statements, and such statements involve risks and uncertainties that may cause actual results to differ materially from our current expectations. Those statements are based on current beliefs, assumptions, and expectations as of today's date, February 1, 2024. We undertake no obligation to update these statements as a result of new information or future events. For more information, please refer to the cautionary statements in our press release, and the risk factors in our filings with the SEC, and in particular, our most recent reports on Form 10-K and Form 10-Q. And now, I'll turn the call over to Vincent.

Thank you, Jason. Good afternoon, everyone, and welcome to our earnings call. Only a few months ago, we celebrated Gen's one-year anniversary and held our first Investor Day as Gen. We were excited to share our strategy and our plans to expand our customer reach and our product roadmap. We know that we will capture the tremendous opportunity we have in consumer Cyber Safety over the next several years. In Q3, we delivered another consistent quarter of execution towards that goal. We grew Cyber Safety bookings to $1 billion, up 4%, Cyber Safety revenue up 3%, and delivered our 18th consecutive quarter of growth. We drove net subscriber count higher again this quarter, up 330,000 sequentially, with total direct customer finishing the quarter at a record 38.9 million. While we remain focused on accelerating our growth, we continue to demonstrate our ability to operate with strong fiscal discipline, increasing our operating margin by another 80 basis points sequentially, up nearly 7 full points since the Avast merger. And finally, we expanded our earnings power, growing EPS 10%. At our last Investor Day, we shared long-term goals that included accelerating revenue to mid-single digits, growing EPS by 12% to 15%, and reducing our leverage to less than 3x EBITDA by 2027. As we discussed, our growth plan is underpinned by accelerating our subscriber growth, especially internationally and through partnerships, increasing value to our customers with cross-sell and upsell, and driving Gen's overall retention rate to 80%. We're already making progress here, particularly in our investments to increase Gen's customer base, entering new markets and driving international growth. In Q3, our direct acquisition channels grew double digits in all three regions, leading to a broad-based performance. Our mobile solutions continued to see strong traction internationally, capitalizing on growing Internet connectivity in emerging…

Thank you, Vincent, and hello, everyone. For today's call, I will walk through our fiscal Q3 2024 results, followed by our outlook for Q4. I will focus on non-GAAP financials and year-over-year growth rates, unless otherwise stated. Also, please note, this is our first fiscal quarter that includes full financial results from Avast in both periods as we have now passed the anniversary of the closure of the deal. Q3 was another quarter of consistent execution. Q3 revenue was $951 million, up 2% in USD and up 3% in Cyber Safety, excluding legacy business lines. Cyber Safety bookings grew 4% in constant currency, supported by continued growth in cross-sells and our direct acquisition channels. Direct revenue was $837 million, up 3% in constant currency. Our direct customer base expanded for the second consecutive quarter, increasing to 38.9 million, up 330,000 customers sequentially, and adding 0.5 million customers year-over-year. Driving new customer acquisition remains a priority for us and is growing double-digits year-over-year. Leading with our expanded product offerings and broadening our geographic efforts, we have deployed incremental marketing spend to capture structural demand growth for Cyber Safety, especially in channels like mobile and international markets. As we move forward, our robust product roadmap will continue to extend our reach into new markets and cohorts, as well as continue to support our retention efforts over the long-term across all of our cohorts. On the monetization front, monthly direct ARPU was $7.21 in USD, an increase of $0.12 year-over-year and a decrease of $0.07 sequentially. As previously shared, ARPU is impacted by many factors, including new customer growth, cross-sell adoption, geographic and channel mix. With a stronger growth in our new customer acquisition and traction in mobile in emerging markets, we are seeing the mix impacts on blended ARPU. While lower than…

Of course. We will now begin the question-and-answer session. [Operator Instructions] Our first question comes from the line of Saket Kalia with Barclays. Your line is now open.

Hey, Saket.

Hey, Vincent. Hey, Natalie. Thanks for taking my questions here. Hey, how are you?

Hi.

Yeah, good.

Natalie, maybe I'll start with you. Maybe my first question is, the bookings growth of 4% was really good to see. The revenue growth of 2% was a little bit below. I was just wondering if you could help us bridge those two metrics a little bit, and when you think those two growth rates maybe start to converge?

Yeah, sure. Thanks for the question. So first, if I look at it, look, we're proud to be growing bookings for the second quarter in the row in mid-single digits, up 4%. As we spoke to this quarter and last quarter, that growth is driven by the acceleration and the success of cross-sell into a broader portfolio. It's driven by a reacceleration of DTC and customer acquisition, stable retention across the brands, the strength really coming through, not only across broad based, but identity and privacy products that we've introduced. And then, when you look at revenue, keep in mind that that revenue on an as-reported basis, that, first of all, includes legacy business lines and, obviously, is on as-reported basis in USD. When you take that out, and you really look at the Cyber Safety revenue, excluding legacy, excluding the FX headwinds, we grew 3%. So, not that far off of the bookings rate of growth. And then, as we continue to scale, and as we continue to quarter-after-quarter deliver on that bookings growth, that will eventually feed and really converge with revenue rate of growth over time.

Got it. That makes sense. Vincent, maybe for my follow-up for you, what's in the highlight for me was the better net-adds. I mean 330,000 was great to see. It feels like the ARPU profile though for some of the gross adds are -- for some of the newer adds are changing. So, maybe it's early to talk about this, but as you think about the growth formula in Cyber Safety, do you think that we should think about different mixes of sort of what comes from the installed base versus what comes from ARPU? How do you think about that sort of conceptually?

Yeah. And just to bridge first back to your first question at Natalie, I think the two leading indicators we have for this business, that will then flow back into the P&L is the booking growth rate, and Natalie mentioned, our 4%, and then the second one is the customer count growth that we discussed, whether it's indirect or direct. You're right, so we grew sequential or sequentially our direct customer count for the second quarter in a row. We actually achieved a record, right? So, when you take Avast plus NortonLifeLock together at the time of the merger, we are now at a record 38.9 million, and that has been definitely a very strong sign of the quarter. We did discuss at the ID back in November that we'll drive with discipline. Every one of our channels is managed economically positive over the lifecycle of the customers, right? So, the CLV over CAC by all the channel is very important, and rebalancing our marketing investment across all of the channel, and if we have a bit more momentum in certain, then we're going to capture quickly that presence in that channel. For the last two quarter internationally, emerging market, and maybe closer to the security line, which is identity privacy, has been the traction. We also shared at the time that in developed and emerging country, ARPU is $35 on average in emerging markets. As you move into more developed, it's $70. And then, when you get fully mature, ARPU is $135. Now, we feel good, because we know we have very strong capability of cross-selling and upselling. And as we continue to mature new channels or enter new channels and mature, then there is space there, we have a chance to expose our customers to a broader protection of their digital lives, and that has been our strategy. So, that's how we're doing it. So, the aggregated metric for total Gen on ARPU, if you want, has to consider that mix and we're looking at the ARPU across all the channels and then driving the cross-sell/upsell in each one of those.

Got it. That makes sense. I'll get back in queue to ask my next one. Thanks very much.

Thank you.

Thank you for your question. The next question comes from the line of Hamza Fodderwala with Morgan Stanley. Your line is now open.

Hey, Hamza.

Hey, good evening. Thank you -- hey, how's it going? Thank you for taking my question.

Good.

Vincent, understand that progress is not always linear across every metric, but clearly the ARPU did come in below your expectation. I'm wondering if it's just a function of just the higher mix of incremental international mobile subs, or did the churn rate for your, let's say, higher-paying subscribers, the NortonLifeLock subscriber, if you will, did that come down more than you would have expected or didn't improve as much as you'd expected?

Yeah. So, let me address both and they combine, obviously, in the dynamic. Definitely, the ARPU is still growing year-over-year, but it's sequentially down, it's driven by mix. We are not discounting more in each one of the channels. We didn't see any anything outside of the normal business dynamic that we had seen in prior quarters. And to be honest with you, we love all of our channels, and where we see momentum, we're going to allocate some of the marketing dollars. In this case, this quarter was maybe a little more allocated towards lower ARPU channels, but very economically positive in the long term. So, we feel good about that. So that's the entire ARPU dynamic mix shift. When you talk about retention, we were stable quarter-over-quarter. We're actually improving in key areas, but we are slightly below our plan, and we were doing real-time allocation of our resources. We're also preparing to move now to common platform this year is the big rollout of our new product set and merging the different campaigns, understanding the different things, had to be some trade-offs with the day-to day drive of the activity. So, we did not improve as much as we had in our brand, if you want. But we feel really good, and I think as we continue to progress quarter-on-quarter, now, it may not be exactly linear, but feel very good that we will get to our 80%, Hamza.

Got it. And just on the topic, I know the main driver for you is to continue to deliver value through upsell and cross-sell. But If I'm -- unless I'm mistaking, I don't think you've taken really any price over the last couple of years, despite what has been record-high inflation and some of your peers are raising prices. So, I'm just curious how you're thinking about maybe perhaps taking more price for the value that you're delivering going forward?

So, pricing is very strategic to us, right, and we really are pricing for value. So, we constantly innovate, add new features, and then keep our price constant with markets. And when you say we didn't take price increase, that's not true. We always price for the value we deliver into the market, adding new features. And I think the growth rate you mentioned, cross-sell/upsell, definitely the cross-sell, meaning, adding more to Cyber Safety, or the upsell towards that membership, it's two of our five key levers for growth, right? We also, obviously, want to continue to expand. Very pleased to have new customer coming in in last quarter and this quarter. We want to expand and continue to expand with partners to provide Cyber Safety solutions. And we're looking at the overall, if you want, as a balanced approach, delivering and pricing for them.

All right. Okay. I'll hop back in the queue. Thank you.

Thank you for your question. The next question comes from the line of Peter Levine with Evercore. Your line is now open.

Hey, Peter.

Thank you for -- hi, how are you, guys? Thank you for taking my question. Maybe just to piggyback off of the first two is, since we last met in November, kind of when did you see these dynamics starts to kind of pop-up? Was it mid-quarter, towards the end of the quarter? Just curious to know when you kind of started to see the mix shift within the channel. And then, what are your assumptions into Q4 into next year as you kind of think about what's happening today?

Yeah. So, as we reported, Q2, first quarter of sequential growth. As you know, we said we're finishing strongly in September with good momentum outside of the US and international and new emerging markets. That's what at Analyst Day we indicated, kind of the profile of customer by those markets, so we can model them. Obviously, they carried into Q3 at a stronger pace than we anticipated. We told you it would slowdown, we didn't know it was sustainable. We saw it was sustainable and continue to put marketing dollars into those trends. And I think going into Q4, we now have two quarters sequential experience with it, if you want, we plan to continue into Q4. We'll give more indications when we give the annual guidance of '25 in May. Plenty of things can happen between now and then, especially making the progress in retention. In term of retentions, we -- actually as I mentioned, we made good progress across the brands. So, I see nothing changing from a fundamental progress and you know that we have the aspiration to bring the Avast brands to closer to where the Norton is, and we're making good progress there in term of trading off certain initiatives for platform integrations that were more day-to-day through the quarter as we were preparing for integration.

Thanks. I think one of the comments you made was interesting, that caught my eye was, the record pipeline, I think, for the employee benefit channel. Maybe just if you can double down there and kind of let us know how that cohort of customers vary versus your traditional channel? Maybe talk about what the ARPU effect for those, like the churn for those customers. Just curious anything that you can share when that becomes more meaningful to you guys. Thank you.

Definitely. In partner, we have multiple channels, right? So, employee benefit is one of them. We have the telcos, we have some of the retail, we have strategic partners as well, and they all behave slightly differently. They also have a different relationship between your bookings and your revenue compared to the normal DTC business, which is 90% of our business as you know. In term of the employee benefit channel, we continue to grow the pipeline. We've been growing double digits, maybe we're a bit overoptimistic in term of closing certain of these deals that would then carry immediate impact here during sign-up times, and those will be delayed and carry going into fiscal '25, they're not lost deals, but it takes time to deploy. We're also deploying into those installed base higher value proposition, which may be started initially as basic identity protection, adding all the way to the full membership structure with ReputationDefender, a new product, and those taking a little bit more time. Each channel may have different ARPU of their employee base is very close to LifeLock, maybe 20%, 25% lower than the average, but very close to it.

Great. Thank you for the color.

Thank you for your question. The next question comes from the line of Matt Hedberg with RBC. Your line is now open.

Hi, guys.

Hey, Matt.

Hey, guys. Hope you guys are well. Thanks for the time. Maybe just -- my questions are kind of similar to the first couple of ones that have been asked, but I guess specifically on the ARPU piece, you've answered the question a couple of times. I guess, specifically, you guys don't guide to net adds and ARPU, but sort of embedded in your Q4 guide, is it sort of continued mix pressure? Is that something that we should kind of expect in kind of the shorter term? Obviously, there's a long-term, probably, upward bias to ARPU, but just sort of wondering if you could give us a little bit more clarity on some of the Q4 assumptions.

Yeah. I think from -- like you heard Vincent talk about, when we -- now we see two quarters of the momentum that we see, and look, we like what we see. I don't want that to be lost in the overarching metric with ARPU sequentially down and now two quarters of sequential customer adds. I think it's important to understand as much as we can and explain to you guys what's happening at the cohort level. So, let's just talk about ARPU for a second first. If you break that down and we really see the core online business, we see expansion in ARPU, and we've seen that for many, many, many quarters in a row, especially as we continue to drive in a successful manner more and more adoption of cross-sell, that has been a growth driver and lever for us in the recent quarters. And as you heard in back in November, it will continue to be one of our main levers as we drive forward, not only with the different cohorts that come in as we expand internationally, but as we, again, have a robust product portfolio and continue to bring new products to market. And then, when you look at the economics of the other cohorts, they're very healthy. We've said and we've been very explicit that we will continue to invest in marketing to drive growth and drive expansion and diversify, but we don't burn money in the parking lot. So, even as the cohorts mix together, and at the top-level metric, on a blended basis, it looks down quarter-over-quarter -- it is down quarter-over quarter, within the cohorts, they're very healthy. And so, as we look forward in that metric, or we look forward as to where the customer acquisition is going to come, and we achieved compared to as they come through the funnel what products and solutions are they choosing at which time, it's definitely all about diversification, and it's all about growth, and we don't pick and choose or prioritize one channel, market, et cetera, over the other. What we're looking for is sustainable and profitable growth. And as we look at the performance of the performance marketing dollars, we put the fuel behind the most fruitful opportunities that we can in a balanced approach. Now, how that all that math comes together quarter in, quarter out, I think that's going to look different, and it's going to flex as we make those decisions. And what we've got to make sure that we lay out for you guys is that it is a balanced and disciplined approach, and that the diversity that we are driving is a healthy one for Gen.

Got it. Super helpful. Thanks, Natalie. And then, there was an earlier question too on the employee benefit revenue. We often thought that's a huge opportunity for you all. It sounds to me like -- I just want to clarify, you said the revenue that slipped out of 3Q, we shouldn't expect that in 4Q, that's more of a fiscal '25 timing issue. Is that kind of the right way to think about the deals that didn't close this quarter?

Yeah, definitely a few key deals slipped into fiscal year '25, and we did not put them into our Q4 forecast.

That's another one where I want to make sure that we...

[indiscernible].

Yeah, that's another message I want to make sure that we reiterate, and are super clear, like the EB funnel is just incredibly robust, it's never been stronger. The team there is really driving diversification expansion, and really increasing the quality. So, we've got deals in the hopper of all size and scale, and we're just really having a disciplined approach. There's an operational excellence component to that. That team is doing really, really well. And I look at it as, when we manage these deals, we're just being great partners. We're bring great partners to our partners, for lack of a better way to say it, but the customers and the EB deals, those integrations can be -- as we look at different size and scales of the deals, they can be pretty complicated. And so, we're making sure that we are absolutely delivering on our commitment to them, and then as they integrate and really work through the integration on their side, there are eventually, at times, just timing components to it. So that's how I would encourage you guys to look at it. Again, the EB funnel has never been stronger.

Thanks a lot, Natalie. Thanks a lot, Vincent.

Thanks.

Thank you for your question. The next question comes from the line of Jonathan Eisenson with Bank of America. Your line is now open.

Hey. Thanks for taking my question. I just have two.

Hi, Jonathan.

So the first is, can you just touch on -- hey, thank you. Can you just first touch on deal linearity throughout the quarter? And then, my second question is, any color you can give on how aggressive you plan to be on buybacks given the injection of cash?

Yes. So, the deal linearity, we just -- our partner channels are so diverse. I know you attended the Investor Day, but for everybody else in the call, like, we've talked about how many different channels are in partner, and quarter in, quarter out the timing of those deals and the diversity of those channels, and how they come together, they won't be linear. What I would reiterate is that what we talked about at our Investor Day, and I would reiterate here is the partner channel is very, very critical for us. We laid out a growth plan over the long term to add about $100 million of incremental partner revenue. And so, the teams are aligned to that, driving towards that, and we'll stay focused on that goal and give you guys progress updates along the way. And then, in terms of the share buyback, in terms of -- I don't really want to comment on conservative or aggressive, but we definitely will have a balanced capital allocation. We had already had -- prior to the receipt of that $900 million, we had earmarked a balanced approach across share buyback and accelerated debt pay down for Q4. Again, as we laid out for you guys in November. We'll continue that balanced approach. And then, like we said, the $900 million is now available for us to deploy. We already have that in, and ready to go in terms of how we're going to deploy that in Q4.

Got it. Thank you.

Sure.

Thank you for your question. Our next question is a follow-up from Saket Kalia with Barclays. Your line is now open.

Hey, guys, thanks for fitting me back in. Maybe just one follow-up, if I could. Natalie, maybe for you, so the pipeline in the employee benefits and sort of the partner -- that partner business sounds great. Just given some of the deal dynamics that didn't necessarily benefit here in Q3, and what we are now assuming in Q4, I was just wondering if you could put a finer point on what the revenue impact was here in Q3. I mean, clearly there's some ARPU impacts right that we've talked about quite a bit. But I'm curious how much of that partner business maybe contributed to some of the revenue delta in the quarter.

Yeah, I would say, look -- let's look at the top-level number. I think based on the performance that we delivered in Q3 versus what the midpoint of the guide, let's just face into that, that's about $5 million versus midpoint. And so, nothing's going to be material. There's a handful of things that go into that, approximately $5 million miss to the midpoint, us delivering on the low end. And so, the partner deals are a contributor. The fact that when we talk about our growth levers coming through, and we talk about the mix of the customers coming through the funnel, et cetera, that had some. There's a little bit of FX, et cetera. So all in, nothing on an individual line item basis is material, all tallying up to about a $5 million delta.

Got it. Very helpful. Thanks.

Thank you.

Thank you for your question. Our final question comes from the line of Hamza Fodderwala. Your line is now open.

Thank you. Just for my final, I wanted to sneak in a product question here for Vincent. Just given that the sort of threat environment that we're seeing with the rise of ransomware, AI deepfakes, just the elections that are happening globally around the world, it seems like cyber security is as much of a problem for organizations as it is for consumers. And I'm curious, what are you doing with your partners, with your customers to really educate them on having proper cyber hygiene. And specifically, on the sort of AI deepfake issue, are there any sort of products on the road map that could that could potentially deal with that going forward?

Yeah, absolutely. And we have a lot of activities with partner, that's why partner is so strategic. As we embedded into security and security concerns into solutions that the consumer buy, and then directly with the consumer, we have a full set of activities in term of educating, reminding them. It's also part of our customer success journey that we drive directly with all of our customers. Hygiene, as you know, in cyber security is a big component of that. We definitely are using more and more AI as Ondrej mentioned at the ID using AI to combat AI, if you want. The shift towards a personalized, interactive, intuitive cyber safety companion, if you want, is absolutely essential. We launched Norton Genie as an example of early on what we can do to try to identify some of those fake scams that will become more and more sophisticated. And with that our product will become more and more powerful as it really can scam the entire spectrum of digital threat. So, you will see the evolution of cyber safety for consumer becoming more and more embedded and personalized to you or your behaviors.

Thank you.

Great. Yeah, thanks, Hamza. This concludes our conference call today. Thanks for joining.