Aman Bhutani
Chief Executive Officer
No, I can't believe you said table stakes for a digital guide, but let me take your first question first. You surprise me with that. Let's start with the macro. There are a few items that sort of we look at on our dashboard or the leaders in our organization look at when we look at macro and I'll try to touch on a couple of them to give you a bit of color. One of them that we look at is sort of nonbrand demand that's coming to Google as a representation of demand. And are people going out and searching for things? And they're not searching for a particular company, they're just searching for a website, they're just searching for a domain and how is that trending? And what we saw in that data is that there are a few markets in the world and actually the English-speaking markets where we are strong, the U.K. being one of them, we see a good lift in nonbrand demand for the terms that we track. And that's a positive sign for those markets. That means we expect better demand. We expect to spend more money there. And generally, the customer, the everyday entrepreneur is feeling better and wants to engage and buy a domain, start a business or build their business, or so on. The second group geographically I'll talk about is the markets that are not big English-speaking markets, but what we call the rest of the world. And there, what we see is sort of more similar or flattish behavior in terms of nonbrand searches, those -- as you can see, the international market does really well for us. So, that's been phenomenal. GoDaddy has done a lot to take share globally on those. But in terms of raw demand or macro, what we see is much, much more time sort of behavior. And the U.S. is somewhere a little bit in the middle. I won't comment sort of broad macro on the U.S. of you understand it better than I probably do. But Rod, if I talk about demand on the terms that we track to, there's some good news, but not as good as a couple of the other markets. And the second data point to look at is customer -- consumer confidence, and we track that for all of our main markets. And what we see there, again, is sort of an expectation for many of that confidence would go down, and it was probably trending down in some of those markets, but over the last two months, three months, a little bit of a reversal. So, maybe instead of going down towards, we see more flat. But in some markets, and again, I'll mention the U.K., you actually see it coming off, which I think you didn't expect if you're just sort of a macro person. And there are other markets that are sort of showing different behavior as well. But hopefully, that gives you a little bit of color on a couple of the core metrics that we look at and a couple of sort of a little bit of a geographic lens on it. In terms of the digital guide, which I think was a second question, I just want to reiterate the digital guide is a technology built using AI that uses generative AI to generate content that uses AI for a lot of other purposes. And our goal is to couple that with every domain in purchase. So, when you buy a domain, a digital guy is automatically enabled for that customer. And what it's trying to do is find that best experience and path for that particular customer and get them through that path, whether it's adding new products, whether it's posting something, whether it's reminding them or something. And it's not trying to do it in a way that says, "Hey, come buy this from me. What it's doing is it's actually doing the work for the customer in advance and then say, take a look. If you like this, we can keep that, right? So, I don't think of that as stable stakes at all. If I look at -- and I'm not even talking about our industry, if I look at sort of across the technology landscape. Of course, there are technologies out there and a lot of people want to do similar things. But I don't see anyone starting at the point of a domain name. And we have AI or generative AI-ready capabilities. We're already testing many of these things. And I think in the past, I've talked about them. or last quarter, I mentioned one or two of them. But we have capabilities that are live today that are being tested with customers. And there isn't anyone else that's going to bring it to millions of the main names and set people off the way we want to start right. So, that's the big thing. And I guess, for folks that may have joined just a minute or two late. There was a great little video that we started with today, and I assume we've posted somewhere I'm pointing to one. I assume we post it, it's that two-minute video is a great way for you to understand what our -- what we want to our customers to experience. And how much effort we are taking away from the customer that one customer would have to do and letting the digital guy do that. And believe it or not, that happens today in care right now. Customers call us and what they want is that they want us to give them confidence, and they want us to encourage them. And at the same time, they want us to solve their problems and give them access to more tools. And we do all of that -- and we're trying to take the learning that we have in care and enable every customer with it so that we can scale to literally every customer that buys with us.