Amanpal Bhutani
Analyst · Jefferies. Please go ahead, your line is open
Thanks, Sam. And welcome everybody to our third quarter earnings call. It's great to speak with you all. My first two months at GoDaddy have been an excellent experience. That's affirmed what I believed about the company and everything we have ahead of us. Today, I want to share with you what I see in GoDaddy, the points of differentiation that allow us to capitalize on our opportunity, and lastly the principles behind how we will achieve our goals, which nicely align our customer and shareholder priorities. Even as an outsider, I was drawn to GoDaddy, a customer-centric company whose massive global brand and noble purpose delivered terrific economics. And after just two weeks on the job, as I stood in front of our customers at our very first customer event, launching websites plus marketing our new product that relationship we have with our customers was palpable. I took the opportunity to spend some time with them. One of them was Sharelle. She has an influencer business and was so eager to support our event that she brought along her mother and her two year old child. Three generations, I found that to be powerful and representative of our customers, as they juggle between their business venture and everything else in life. What we do, everything we do is to make her and millions like her successful. Sharelle has been with GoDaddy for five years. She has two websites, spends about $200 a year, and wants to be doing a lot more with us. Our biggest goal is finding more customers. But even for an influencer, marketing is not straightforward. Sharelle is not alone. Everyday entrepreneurs have a fundamental need to amplify and grow their businesses, but we know that finding and engaging customers has gotten more complicated, as consumers want to engage across an increasingly fragmented landscape. Technology has created this complexity, but paired with humanity, technology can also solve it with simplicity. And that's the GoDaddy passion and opportunity, to simplify the world for our customers. And for the millions like Sharelle, there is a real lack of options. We hear repeatedly that it doesn't feel like anyone is supporting their unique needs. And they are right. Our customers have real commercial needs, but cannot embrace tools designed for the enterprise. This is where our scale gives them a huge advantage. Servicing the everyday entrepreneur is hard, but with scale, we have turned difficulty into success. We are the world leader in online presence. We have the world's largest paid website ecosystem. We run over a quarter of the world's domains, and we are a massive provider of online communications through our branded email offerings. We also have a deep understanding of our customers. Thanks to the nearly 2 million conversations we have each month, and the insights we have on the web presence of tens of millions of micro businesses. The sheer scale of our business, customer interactions, and data gives us the ability to iterate rapidly a huge resource to apply to our evolution. And importantly, GoDaddy has already demonstrated its ability to extend what we do for our customers. With robust products like Managed WordPress and Websites + Marketing, which now has over 1 million paid subscriptions after just a couple of years in market. GoDaddy is making fast progress on our shift from an infrastructure-focused company to a customer-led software company. This is a rare transition, given the real challenge of simultaneously shifting both product and brand. GoDaddy's success here is an extraordinary point of affirmation that we do have that capability and we can continue to extend how we serve our customers' needs, growing ARPU over time. All in, we're looking at a time in the hundreds of billions, which will keep us busy for years to come. The way we win these opportunities for both our customers and for you, our shareholders is by being laser-focused on GoDaddy's three biggest competitive advantages. Our ethos of guidance, seamlessly intuitive experiences, and activating our community. Let me touch on each as they relate to our operating and strategic priorities we're aligning around as a company. First, there is guidance, which is deeply embedded into the ethos of GoDaddy, thanks to our 6,000 plus GoDaddy guys all around the world. Entrepreneurs plays high value on informed advice and direction, which we're infusing into everything we do. At our recent customer event, we unveiled a new feature of Websites + Marketing called InSight, which puts our guidance directly into our products. Our customer using our InSight dashboard is very specific, tailored marketing actions that allow them to take the next steps in growing their business. InSight provides tested recommendations drawn from our customer graph, which helps entrepreneurs learn from one another's success. As I look around the company, I see many places where we can use guidance to expand our role as a growth partner. Our second advantage is seamlessly intuitive experiences that make things easier for our customers. Entrepreneurs wear a number of hats just to keep the lights on, which makes time their constraint, and complexity their enemy. We break down these barriers by radically simplifying our products, making everything from site building to marketing easy, improving the outcomes for our customers, and minimizing the work they have to do. Take for example, our latest version of Managed WordPress, which shipped in October and has received stellar accolades from the community for how intuitive and accessible we've made WordPress. In the set of process alone, we've eliminated 70% of the standard WordPress install steps without compromising its power or flexibility. As we think about 2020 and beyond, seamlessly intuitive experiences will include uniting our products around ultimate customer outcomes as we move from an A la carte experience towards integrated suites. And the third advantage, I see playing out longer term is GoDaddy's potential to activate our community, which is comprised of our 19 million customers across a diverse set of populations, verticals and geographies. We have only just begun tapping into this advantage. But as I look at our customers, their needs and our scale, I believe there is a huge opportunity to connect our communities in ways that generate real benefits for them, and for us. Given our priorities and our advantages, I just discussed, I hope you can see how well aligned our customer and shareholder outcomes are. Well let me turn for a moment to our execution. As we look to 2020, I can confidently say that our biggest priorities are delivering a stronger platform, increasing our pace of experimentation, and ultimately accelerating the delivery of the product experiences and outcomes that empower our customers. As I have gotten deeper into the business, I see a lot of promising ideas and talented teams, and the clear potential to move a lot faster, with a particular focus on platform and product. First, our platform sits below everything we do. It enables our marketing engine, customer experiences, how our products work together and the automation layer that drives constant improvement. In my 20 plus years of experience, I've seen firsthand the enormous organic and inorganic value unlocked by a scalable, durable and powerful platform. And this is absolutely true at GoDaddy. We're enhancing our platform, we will increase our velocity, delight our customers, and more seamlessly unlock value across the business. Second, to deliver the simplest and best experiences, interfaces and customer outcomes, we need to have exceptional products, which I'm sure is intuitive to everyone on this call. Coming into GoDaddy, I'm pleasantly surprised at how far GoDaddy's products have come and in 2020 and beyond, we will be leaning into the quality of our core offerings and expanding the ways we enable customer success. The combination of a strong platform and exceptional products yields the ability to accelerate our value delivery to customers and importantly produce meaningful financial outcomes. With that in mind, our approach will be financially principal and prudent with regard to allocating our people's time, our P&L, and our balance sheet. As I wrap, I want to leave you with three important points. One, GoDaddy sits in a privileged position relative to a massive opportunity. Two, our brand is differentiated in the minds of our customers, and we will be leaning into guidance, seamlessly intuitive experiences, and activating our community. And three, our execution focus will be on strengthening our platform, increasing our experimentation, and continually accelerating our product. These are the underpinnings of our ability to increase value to our customers and financial outcomes for our shareholders for years to come. And with that, here's Ray to cover our quarter's financials.