Sonia Syngal
Analyst · JPMorgan. Please proceed
Good afternoon, everyone, and thank you for joining us. Our Q1 results and updated fiscal 2022 outlook primarily reflect industry-wide headwinds as well as challenges at Old Navy that are impacting our near-term performance. While we're disappointed to deliver results below expectations, we are confident in our ability to navigate the headwinds and restabilize the Old Navy business in order to deliver on our long-term strategy. This current period of acute disruption has clarified the urgency of improvements necessary to put us back on track towards delivering growth, margin expansion and value for our shareholders over the long term. We have updated our full year outlook to reflect the following factors that are impacting near-term performance. First, the majority of the sales and earnings reduction from our prior guidance stems from Old Navy, primarily assortment imbalances and lower than anticipated demand in key categories like active, fleece and kids and baby. Secondarily, product acceptance issues and thirdly challenges related to the launch of BODEQUALITY, Old Navy's extended size initiative. We expect the issues at Old Navy, which we estimate are negatively impacting fiscal 2022 diluted EPS and by approximately $0.90 to $1, to largely resolve by the end of the fiscal year as we take necessary actions to right size the assortment and reengage responsive supply chain capabilities and I will address this in more detail shortly. While the primary impact of soft demand in active, fleece, and kids and baby is being felt at Old Navy, our Gap and Athleta brands are not immune to this customer shift. Second, we are keeping a conservative posture as it relates to the impact of inflation on our cost and on our customer. Our revised fiscal 2022 outlook contemplates modest incremental fuel costs and hourly labor headwinds, consistent with many others in our industry. We entered the first quarter anticipating a slowdown as we lap the impact of the stimulus of the prior year. However, we began to experience a more profound weakness during the quarter at Old Navy and to a lesser degree at Gap North America as those brands were most exposed to the rising inflationary environment impacting our lower-income customer. Accordingly, we have taken a more cautious consumer outlook and are moderating our top-line growth expectations as reflected in our revised guidance. And third, Gap Brand is experiencing a slowdown in Asia, largely as a result of the COVID-related forced lockdown slowed overall demand in China, which began in late March. While we believe that these are transitory factors impacting our business in Asia, we are anticipating that the demand environment remains muted. Let me now spend some time on the factors impacting Old Navy. As we shared last quarter, we expect a tough first half compares driven by moderate product delays due to supply chain disruptions last year as well as lapping the brand's disproportionate benefit from last year's stimulus. In addition, we also expected continued assortment imbalances given the consumer pivot to fashion such as dresses, pants and tops, which were underrepresented in Old Navy's women's product mix. Old Navy was especially disadvantaged given their leadership in fleece, active and kids and baby, categories that grew significantly during the height of the pandemic and experienced lower than expected demand during the first quarter. But as the quarter progressed, we decided additional factors that I will walk you through now. When spring product finally began to arrive in March and it will maybe continue to experience softness, we conducted a deep diagnostic of the business and it became apparent we also had product acceptance issue. Old Navy's women's assortment and inventory mix continues to be out of sync with the change in consumer category preference and the fashion choices we did have did not resonate with her. Historically, speed and agility have been strong levers at the brand. However, supply chain challenges and persistent delays significantly limited the brand's responsive abilities. 12-week pipelines for core categories have been critical to the success of Old Navy over the years. Reverting to a longer inventory push model, not only diluted economic value, but meant we were defining customer trends too early in the process and we're unable to chase into the right fashion choices closer in. This resulted in excess inventory and less relevant styles that will pressure sales in the short-term while we rebalance the assortment going forward. As a family brand, this has a compound halo effect. When we aren't delivering for moms, she's less likely to come to Old Navy for her kids. An additional factor impacting Old Navy's performance is that we lean too heavily on the brand's inclusive sizing launch, BODEQUALITY. While pleased with some of the early indicators such as the new customer acquisition and increased brand health, we overestimated demand in stores. While we believe that BODEQUALITY is right for today's consumer and delivers on Old Navy's mission to democratize styles, we launched Too Broadly and Too Quickly. We over plan larger sizes with customer demand under pacing supply, leading to an excessive inventory across stores. This issue was exacerbated by the out of stock and core sizes due to the continued supply chain disruption and inventory delays. The brand also dedicated a significant amount of full funnel marketing to BODEQUALITY, including stores and site experience, starting in the third quarter of last year, shifting focus away from its expansive brand DNA. This has resulted in a negative impact on demand and traffic from our core customers as the product they were looking for wasn't available. And finally, as previously mentioned, while we entered the first quarter anticipating a slowdown as we lapped the impact of stimulus in the prior year, we experienced more pronounced weakness than expected through the quarter primarily impacting Old Navy. While trends in May have improved, we are taking a more conservative view as it relates to the lower income consumer, given the ongoing effects of rising inflation. This is reflected in our revised fiscal 2022 outlook. The Old Navy brand is better than this and we know what we need to do to correct the things we can control. Let me walk you through some recent changes. While we search for a new leader, our strong Old Navy leadership team has reinstituted a focus on our value equation, offering style, fit, quality and cultural relevance at jaw dropping prices. This is particularly important to capture not only the current pressure for income consumer, but all consumers in an inflationary environment. Next, we are adding balance and relevance to the assortment with broader end use and what we believe are the right fashion choices, which we expect will improve in fall and even more in holiday, while still maintaining leadership positions in categories we are known for like denim, active and kids and baby. We are rightsizing our extended size offering in stores to better match demand, starting in Q3 by optimizing the size range to service the customers we acquired with the launch. We'll continue to offer the full size range online and maintain price parity across sizes in all women's styles. The team has canceled a significant portion of extended sizes from Q3 is optimizing replenishment and will monitor demand and refine as necessary. And we're confident that our core sizes will be back in stock for fall. Finally, we have updated the marketing mix across channels to better reflect extended sizing as a percent of the total business and are using inspirational creative to bring back our core marketing messages of fun, fashion, family and value to the Old Navy customer. While we're clearly disappointed in the near-term headwinds and transitory factors impacting our business in the short-term, we are confident in our strategy for the long term. We have made tremendous progress on our Power Plan already and do not want the near-term dynamics to cloud the great work that our teams have executed against our long-term plan. We have undertaken significant restructuring necessary to become a more nimble and focused company through our North American fleet rationalization, which we expect to be approximately 85% complete by the end of 2022, as well as through the capital efficient partnering of our European business and by shedding unprofitable brands. We use this time of disruption to grow brand awareness through investments in marketing and digital capabilities, and to create greater brand differentiation and balance across the portfolio. And we launched our loyalty program to unlock personalization for our 55 million loyalty customers, which alongside our Barclays credit card transition happening in June will create even deeper engagement with our customers. Fundamentally, Old Navy has strong core assets that have long term value. With a strong hold for a wide range of shoppers the brand wins by staying true to its value equation, which has proven successful since day one. Old Navy's spring campaign, written by the internet, invites our loyal customers to help shape the brand's marketing throughout the year, getting them unprecedented access to collaborate at the highest level. And our new Price ON-Lock initiative is a commitment to freezing the current price tags. Despite the rising prices across the industry on a selection of kids everyday fashion essentials labeled Everyday Magic. Athleta’s position and appeal to empower active women and girls is as relevant as ever. The brand has delivered approximately 60% growth versus 2019 pre-pandemic levels. We believe Athleta has multi-year tailwinds as a leisure and wellness, our two big trends that aren't going anywhere. And we see a path towards delivering mid-double-digit revenue CAGR over the next several years, positioning the brand as one of the fastest growing women's athleisure brand in North America. Athleta’s focus on both active and lifestyle positions it well to capitalize on the evolving shopping trends. And with this consumer shift, we're keeping a close eye on balancing the right assortment mix for the remainder of the year. The brand’s newly launched Transcend Tight, featuring smooth, buttery soft fabrics and minimal seams makes this Athleta’s most versatile performance tight ever meant to perform in the studio and beyond. At Gap, our partner to amplify strategy continues to ignite brand relevance and drive category and channel diversification. The brand is focused on scaling big partnerships this year, like Gap Home at Walmart and Easy Gap to drive sales. The Easy Gap engineered by Balenciaga launch drove urgency with customers and generated brand buzz in Q1 with $6.6 billion in media impressions. Additionally, you can expect the brand to expand across wholesale and marketplaces later this year. Banana Republic is reclaiming its position in the accessible luxury market through the return to trend-right style, quality of fabrics like leather [indiscernible] to linen, an experience that's commanded a healthy, premium consumer. Banana Republic is capitalizing on the current customer shift to occasion wear with women's suiting, dresses, and skirts growing 62% and men's suit sales nearly doubling versus last year. With a record number of weddings set for 2022, the brand is highlighting its best looks and elevated products in a new online wedding and event shop rooted in bright, optimistic color, seasonal neutrals, and less fabrics. And Banana Republic expanded into the baby market with a recent launch of BR Baby, drawing upon the brand's legacy of safari inspired styles crafted from premium fabrics and textiles made to last the journey ahead. Before I head it to Katrina, I'll leave you with this, while there are industrywide macro factors and execution challenges impacting our performance in the near term, we are confident in our ability to re-stabilize Old Navy. We are taking aggressive action to clear goods, fix our assortment relevance and imbalance and focus our marketing efforts on the brand's core consumer value proposition and leverage our responsive capabilities as we approach future buys. What remains true is that we have four great purpose-led brands that people steadfastly love. We have made considerable progress on our power plan strategy to date and our focus on completing the work necessary to come out of this period of near term headwinds in an even better position to deliver shareholder value over the long term. With that, I'll pass it to Katrina.
Katrina O’Connell: Thank you, Sonia. And thanks everyone for joining us this afternoon. While performance in Q1 and our updated outlook for the remainder of the year is below our prior expectations, we are confident in our ability to course correct the execution challenges at Old Navy through the action Sonia outlined while navigating the near-term, industrywide headwinds in order to deliver on our long-term strategy. Let me start with our first quarter results. First quarter sales of $3.5 billion were down 13% versus last year with comparable sales down 14%. The decline was primarily driven by Old Navy, down 19% versus last year with comparable sales down 22% stemming from size and assortment imbalances all compounded by continued lateness in our inventory flows and product acceptance issues in some key categories. In addition, as we highlighted last quarter, first quarter sales growth was negatively impacted by an estimated five percentage points related to lapping the benefit of stimulus in Q1 2021 and three percentage points from divestitures, store closures and our European partnership transitions. Excluding the estimated effect of stimulus and the strategic initiatives from last year, sales declined approximately 5% during the quarter. Turning to sales at Gap, and Banana Republic, and Athleta, Gap brand global sales declined 11% versus last year with comparable sales down 11%. We believe the brand was slightly impacted by slow demand stemming from inflationary pressures impacting the lower income consumer that Sonia discussed earlier, as well as continued inventory lateness to last year. Growth at Gap brand was also negatively impacted by the COVID-related forced lockdowns and slowed overall demand, which began in late March in China. Athleta sales grew 4% with comparable sales down 7%. Athleta posted an increase of over 60% in sales compared to 2019 pre-pandemic levels, reflecting the brand's progress and driving awareness and establishing authority in women's active and wellness categories. While we see a path toward Athleta delivering mid double digit revenue CAGR over the long-term, in the near term, we're taking a more conservative stance as we keep a close eye as the brand strikes the right balance of active and lifestyle in its assortment mix in order to best meet the [indiscernible]. Banana Republic sales grew 24% compared to last year with comparable sales up 27% as the brand is capitalizing on the current shift in consumer trends and is realizing benefits since last year's brand relaunch. Looking at Gap Inc. sales by channel during this quarter store sales declined 10% from the prior year; online contributed 39% of total sales, declining 17% versus last year. Now to gross margin. Gross margin was 31.5% of sales deleveraging 930 basis points versus last year. As we communicated last quarter, more than half of our fiscal 2022 air freight was expected to be realized in the first quarter. We realized approximately 170 million of incremental air freight during the quarter, which resulted in approximately 480 basis points of gross margin deleverage. This transitory headwind was the most significant driver of our gross margin deleverage in the quarter. Excluding the transitory elevated air freight gross margin deleveraged, approximately 450 basis points versus last year. Merchandise margin deleveraged 760 basis points. Excluding the transitory elevated air freight costs, merchandise margin declined approximately 280 basis points from the prior year, primarily as a result of higher discounting at Old Navy due to assortment imbalances and inflationary commodity price increases partially offset by lower discounting at Banana Republic as last year's brand relaunched and the elevated customer experience is resonating with customers. While we continue to benefit from our fleet restructuring efforts through lower ROD costs, which were in line with last year on a nominal basis, ROD deleveraged, approximately 170 basis points, primarily as a result of the lower sales volume during the quarter. SG&A was $1.3 billion or 37.2% of sales de-leveraging 240 basis points from prior year. Excluding $56 million in charges related to divestitures last year, SG&A deleveraged 380 basis points from the prior year adjusted SG&A, primarily driven by the lower sales volume. Operating margin in the first quarter was a loss of 5.7% reflecting the lower sales volumes, higher air freight expense, elevated promotional activity, primarily to Old Navy, higher inflationary costs and SG&A deleverage. Excluding the approximately 480 basis points of transitory, elevated air freight costs, first quarter operating margins would have been a loss of approximately 0.9%. Moving to interest and taxes, we recognized $19 million in interest expense, a $34 million savings versus last year due to the refinancing of our long-term debt last fall. The Q1 tax rate was 25%. Reported EPS during the quarter was a loss of $0.44, which included approximately $0.34 of negative impact related to the $170 million in transitory elevated air freight expenses during the quarter. Share count ended at $369 million, and during the quarter we paid a dividend of $0.15 per share and repurchased 3.7 million shares for approximately $54 million as part of our plan to offset dilution. Turning to inventory. Total ending inventory was up 34% versus last year, largely stemming from longer in transit times, elevated long life basics as a result of received delays, pack-and-hold strategies, and higher AUC and input costs. Net cash from operating activities was an outflow of $362 million. Free cash flow was an outflow of $590 million, well above our historical average Q1 outflow driven by previously earned incentive compensation paid out during the quarter, timing of merchandise payments and lower than planned Q1 sales. During the quarter, we realized inflows of $330 million related to the sale of our Mission Bay property in San Francisco, and approximately $428 million in NOL carryback tax refunds, primarily related to the CARES Act. Moving to real estate. We still anticipate closing about 50 stores in fiscal 2022, bringing us to approximately 85% of our goal of closing 350 stores in North America, by the end of fiscal 2023. Now turning to our full year outlook. I’d like to review the factors Sonia discussed earlier that are influencing our near-term performance and reflected in our revised fiscal 2022 outlook. First, while we are working to correct executional challenges at Old Navy, including assortment imbalances, product acceptance issues, and factors related to the launch of BODEQUALITY, we do know that some of these remediations will take time. With this in mind, that we’ve embedded a negative EPS impact of approximately $0.90 to a $1 in our revised guidance related to the Old Navy recovery, as well as a more prudent outlook for the lower income consumer. Second, while we expected to slow down during the quarter, as we lap stimulus in the prior year, we experienced more pronounced weakness in North America at Old Navy in Gap during the quarter than planned. We attribute this to the impact that the inflationary environment is having on the lower income consumer, while we are experiencing an improvement in trend is thus far in May, we remain cautiously optimistic and have factored in a more conservative posture as it relates to the consumer in our fiscal 2022 outlook. Third, since we last spoke with you, we’ve experienced challenges in our Asia market impacting Gap brand, namely lockdowns in important markets for our China business, which is also negatively impacting our fiscal 2022 outlook. And finally, our revised outlook also contemplates modest incremental fuel costs and hourly labor headwinds as we look out for the remainder of the year. Adjusting for these factors, we’re revising our fiscal 2022 reported EPS to a range of $0.40 to $0.70 with adjusted EPS in the range of $0.30 to $0.60. We now expect fiscal 2022 sales to decline approximately low-to-mid single-digits versus last year. We expect flat to modest year-over-year revenue growth in the second half of the year as supply delays, normalize and assortment balancing at Old Navy begins to improve, positioning total sales in the second half of fiscal 2022 relatively flat to 2019 pre-pandemic levels. We are expecting fiscal 2022 gross margin to be in the range of 36.5% to 37.5% reflecting higher inflationary costs, higher discounting at Old Navy and ROD deleverage. As discussed last quarter, we anticipate continued elevated air freight expense in fiscal 2022, approximately $170 million of transitory incremental air freight expense was realized in the first quarter and we expect roughly $50 million in the second quarter. We expect to return to more normalized levels in the second half of the year, this compares to $430 million of air freight expense last year, which was primarily recognized in the second half of the year. Excluding the $220 million of air costs from the first half of the year, we expect gross margins for the year would be in the range of 37.9% to 38.9%, which includes inflationary cost headwinds from raw materials as well as higher discounting at Old Navy and modest incremental fuel increases compared to our prior outlook. Looking at the margin progression as we move through the year after adjusting for the elevated air freight expenses in the first half of fiscal 2022, gross margin at the midpoint of our guidance range is expected to improve nearly 150 basis points in the second half of the year relative to the first half, primarily reflecting modest improvements in promotional levels at Old Navy. Our revised fiscal 2022 gross margin outlook also assumes slight ROD deleverage as a result of the lower sales outlook. We now expect that SG&A will deleverage slightly as a percentage of sales versus last year as a result of the lower sales outlook. In light of our revised outlook and near-term headwinds, we have taken preliminary action to reduce discretionary spend and manage expenses for the remainder of the fiscal year. Fiscal year [ph] 2022 reported operating margin is now expected to be in the range of 1.8% to 2.8% and on an adjusted basis approximately 1.5% to 2.5%, including the 140 basis point impact of incremental air freight in the first half. As a reminder, our reported guidance metrics include a net benefit of approximately a $100 million from the planned sale of our U.K. DC, now that our European partnership model transition is complete. In addition, we expect approximately $50 million in charges related to our Old Navy Mexico business, where we have successfully reached agreement with a partner in market and are proceeding through required regulatory approvals. We anticipate a net interest expense will be approximately $80 million in fiscal 2022 and the effective tax rate will be approximately 27%. We remain focused on driving strong returns on invested capital and shareholder value over the long-term. We believe an important part of total shareholder return is paying a competitive dividend that we look to grow annually as we see growth in net income. As recently announced our Board of Directors approved second quarter fiscal 2022 dividend at $0.15 per share. In addition, we plan to return cash to shareholders through its share repurchases in fiscal 2022 intended to offset dilution. In closing, while we’re disappointed in our near-term performance, we are confident in our ability to navigate the industry-wide headwinds and restabilize the Old Navy business, putting us back on our path toward delivering growth, margin expansion and value for our shareholders over the long-term. With that, we’ll open a line for questions. Operator?