Arthur Peck
Analyst · JPMorgan. Go ahead please
Thanks, Jenn, and hello to everybody on the call, and thanks for joining us today. So I'm sure you're all observing what's going on in the sector right now. We are as all. And obviously, we're continuing to see downsizing, bankruptcies, commentary about store traffic being soft and consumer spending really lagging the overall consumer sentiment in the marketplace. We're going to see as we go through the dialogue today that we of course are not immune to any of these challenges that are facing the industry as a sector, but we also believe quite strongly and we feel that the results of Q1 are continuing to validate that belief that we are uniquely positioned to turn these challenges into opportunities. To pickup market share to grow and to really continue to serve our customers with the iconic brands that we have. To set to face these challenges but underlying that, apparel continues to grow. It is as you know a remarkably constant growth and that's a good thing. Additionally with everything that's happening in the sector, there was an unprecedented amount of market share coming fluidly into play and we're playing not just to survive the changes that's taking place, but to win in that environment. Our brands are iconic and they are legitimately and objectively loved by our consumers and we continue to invest behind the plan that I've been talking to you about now for many quarters to strengthen our relevance to rebuild and enhance our product capabilities and to deliver an exceptional customer experience to both our stores and our digital assets. Return to the quarter in a moment and Teri will share more on our financials and the specifics around guidance. But again, we're very pleased that our results in this quarter demonstrate the progress that we're making, the progress against the plan that we have been consistently executing against now for really since the time and somewhat before I stepped into this role. We know we have important foundational work to continue to do, but the strong results in Old Navy and the strength that we're seeing in athletic confirm our confidence in our strategy and we're taking the right actions to be well-positioned to differentiate starting with product and our brands and our experiences and profitably and continuously capture market share. Our priorities remained the same, product, foundationally sits on product that our customers love and we're well on the way and well into the journey of enhancing and evolving our product capabilities. Customer experience remained tantamount, brand health talent and importantly leveraging scale and operating discipline. They were our priorities when we spoke several quarters ago, they are priorities today. They will remain at the priorities as the entire organization is executing against. Just for a moment on products. We have continued to do work to solidify the fit to enhance the quality to improve the value relationship of our products and to use responsive capabilities to ensure that our products are on trend and that we can deliver units into the market share opportunities that we see. In February, I went into some more details on the work that we're doing and we continue to make progress. In Q1, we tested significantly more products versus a year ago which allows us to then inform larger buys that we're making many times based upon the demand signals that we're seeing in those tests. We also use responsive capabilities in our product process and almost 60% more of our assortment and we have some categories now where they are 100% on responses and demand base buying and we're seeing the results that we expected to see associated with that. We're also leveraging fabric platforming and importantly, we are working with fewer vendors more deeply. Just a couple of weeks ago, we held our global supplier summit where we hosted our top vendors and really continued to push into relationships with those vendors and again far few of them where we work much more deeply push into relationships where we are strategically connected, where we're leveraging their capabilities, where we're working together a season-over-season to enhance our cost and to drive innovation. These partnerships have been key to enabling us to work faster to change faster and to also respond to demand. On the customer side, we see a continuing opportunity to improve engagement and build loyalty, really by continuing to be focused on the customer experiences and it's an experience in our stores where we have a responsibility to deliver a compelling experience that our customers can't get any place else and it's the digital experience and it's how those two things are connect together. We are relentlessly focused on mobile as traffic continues to move to a mobile device. We launched our native mobile apps starting with Old Navy very recently to improve the customer experience and we've already seen customers rate those apps as materially better than the experience that we were delivering on a web-based app just several weeks ago. And I've talked about operating discipline and in particular about what we call our best-in-class, best-in-cost operating model. There was leverage available out of that, some of which we have gotten, some of which remains in front of us, all of which we are committed to going after. I'm pleased with the progress that we're making, but we have plenty of work to do and I cannot discount the macro environment that we're operating in. So let me spend a moment and shift to talking about the brands. I'll start with Old Navy, a record quarter. I'm proud of the business and I'm proud of the brands and I'm proud of the team. The 8% comp was up against the tough quarter last year and it compares for the rest of the year due get harder, but an 8% comp is in an 8% comp. Clearly, out in front, the rest of the sector clearly gaining market share. It's a family brand. We did well in Easter and the team did a great job gaining share in multiple categories. I'm probably most pleased by the fact to strengthen the business is very diversified this wasn't being driven while we had great successful categories like dresses where we remained number one. The success of the business was diversified across gender and across the family and that to me, signifies sustainable strength. We've also talked for a while about the fact that Old Navy has been leading the company in some of the responsive capabilities and we're using these today to target the competition and importantly to put units into the business to support growth. It's a really good lesson as you look at the sector right now and you look at us. When you're buying responsively in a tough traffic environment, you buy units type and if traffic is negative, you will often buy units negative. In any given season on a traditional pipeline, this really constrains you to yield improvement to get growth AUR, I will call that way and as we continue to develop responsive capabilities, category-by-category and brand-by-brand, it allows us to feel growth both with AUR and yield improvement and in selectively putting units in the business to chase market share and that 8% comp sits on a platform of both of those things and we're pretty confident about our ability to continue to exploit that to our benefit. Another thing to characterize is Old Navy success is their story telling, the high fashion campaign is resonating with customers, it's continuing to enhance brand health and we are seeing better traffic trends in the industry, again due to everything, but not insignificantly due to the fact that we have a compelling story to tell about the brand and are telling in a compelling way. On a side note, we also continue to see real-estate opportunity in front of us and we opened our first holistic small store format for the brand in Walnut Creek at Broadway Plaza just a few weeks ago. It's very early days and we are figuring out how to operationalize 8,000 square feet that really has a holistic expression of the brand, but we're pleased by what we're seeing so far and we really do feel like this is going to open up some interesting opportunities. And importantly, it's a store design that is supported by foundational aspects of operating discipline, fixtures, replenishment, service models, but also by leveraging technology selectively to serve the customer. I'll turn to Gap. Transformational work continues and we're continuing to see signs under the covers that show progress and in particular how it showing up in margins. They are driving elements of the operating model work that we're going to deploy in the rest of the company particularly as it relates to continuing to define our demand base buying strengths. I'm confident that we'll continue to strengthen Gap and it will position it well for the future, but obviously we continue to have more work to do there. On marketing which I spoken to you about during this period, we had the 90s archive reissue, which was really a small campaign supported by some product. In terms of showing the relevance of the brand that generated over 2 billion impressions for the brand and it shows you when we use the voice right, without spending a lot of money, how much consumer resonates there is out there for the message and the story that the brand can tell. Inside the brand, active remains a success story, delivering double-digit comps on the quarter and as you know we are very bullish about the active category across much of the company. We're also continuing to see successful product innovation by launching our [scope] [ph] denim across active and in denim for Gap brand and strong consumer resonates for that innovation. Let me turn then for a moment and talk about Banana. I'm pleased with where Gap is, I'm inpatient for its progress, but I'm confident about what we're going to continue to see. Moving to Banana, you would have seen that we have a new leader in Banana with Mark's Breitbard returning to the company. As you know, Mark has been a CEO in a multi-brand company over the last four years. I know Mark well and probably the most important thing right now, Mark knows the brand, Mark knows the company and Mark is hitting the ground running. So, I'm not going to promise when we're going to see the progress that will come from Mark's and the team's leadership, but I'm very confident that he got his arms around the key issues in that business and there are tremendous opportunities to make quick progress. On our marketing and our store environment, I'm particularly passionate. We've been very quiet in our voice and the team knows that I'm not happy with consistency of execution and how we are presenting in our stores much improved product and I expect to see very rapid progress there. Athleta, which we don't breakout is continuing to be an exceptional performer, one of our key growth brands. It's positioned in a growing segment. It has strength across the vectors of brand equity, product, experience and talent. And it's not just store growth, but growing categories, 60% of their bottoms platform are on responses and they could put units into the business against demand signals very, very quickly and that is part of what is fueling in our growth. They're also a [reg] [ph] price business and so the bulk of their growth is not going to come out of yield, it is going to come out of feeding units into the business and it's one of the reasons that we are so confident that it's the right place to have pushed aggressively ahead with the responsive capabilities in a significant part of the business. They continue to rollout Athleta goal and we're seeing good signals from that and we're pleased with the incremental business as we've expressed that concept exclusively in existing real estate. They are also doing something on the side which we're committed to as a company but Athleta models as well, which is a sustainability commitment. It's part of our story telling. It's part of how we do business. And importantly, it's also part of what customers are responding too and a resonant too as we tell the story to them about the brand. We see an opportunity to continue to build Athleta to continue to build brand awareness to continue to acquire customers and to continue what to run, what is inherently an omni-channel business. And speaking of omni-channel, we have continued to make progress in our backend capabilities as well. We converted one DC in Q1 to a fully omni-DC, it is on our roadmap to convert two of those DCs into the second quarter and the second half of the year and to be clear what that allows us to do was to leverage one pool of inventory and take 999 accuracy for individual direct orders or case lot fulfillment into our stores out of the same pool of inventory. Now, traffic remains an issue. We all know that you see the industry traffic numbers. As an industry in total, everybody will report conversion numbers somewhere between the mid to low 20s and the high 30s or low 40s depending upon the business. Clearly, the industry has a traffic issue, but I've inclined to turn this around just I'm inclined to say that headwinds are only headwinds if you're facing in the wrong direction. And the way we're really approaching this issue of conversion is turning on its head and saying that we have a conversion opportunity, not a traffic problem. And we're beginning to work right now. Frankly, we're accelerating work to push forward in a subset of our stores and really configure what I'm calling a high touch and frictionless experience and I have a strong philosophy that we need to run our stores to enable 100% conversion and I'll be the first to say that's not going to happen on the back of shoveling mass quantities of inventories into our stores and it starts with the fundamentals, it starts with staffing, it starts with replenishment models, it starts with respectfully displaying our product, but it also means layering in and continuing to layer in digital capabilities and allow our customer to frictionlessly purchase at our stores even if the style, color, combination isn't there on the shelf. I'm a big believer in stores, but I'm also a big believer in digital. We will continue as we always have to manage square footage to why our customers are to support them on digital, to support them in our stores and to meet them wherever they are. Last, we continue to do what I call foundational work on our digital experience and there was money to be made by improving your page load speeds by modest personalization, by enhancing your search capabilities and as much as we talk about many of those other things we're proud of the experience that we offer our digital, we have an exceptional digital business and everyday we're committed to making it better. So in summary, our focus on product and working upstream with our vendors is unrelenting. We will never take our eye of it. I've been asked when are you done and the answer is never. We will continue to work on improving fit, improving quality and showing that our product is on trend, we deliver a superior differentiated value proposition. We're focused on meeting our customers where they are on evaluating and involving the experience across our stores and online and we will always be focused on operating discipline and cost control. This discipline will help us fund the investments in marketing, fund the investments in technology and in turn will strengthen our brands and our business. We view Q1 as continued progress, but to be clear, not as a victory and I have to underline one more time the current macro environment is unpredictable. So progress, validation, same plan we've talked to you about before we're head down focus on that where confidence going to continue to yield results. And with that, let me turn it over to Teri.