Balkrishan Kalra
Analyst · TD Cowen
Thank you, Krista. Hello, everyone, and thank you for joining us today. Q2 was another strong quarter for Genpact with revenue reaching $1.25 billion, up 7% year-over-year, reflecting broad-based outperformance across the business. Gross and adjusted operating income margins were also strong, up 50 and 40 basis points year-over-year, respectively, as we continue to deliver margin expansion while also making significant investments for long-term growth. Importantly, adjusted EPS continues to grow faster than revenue, up 11% year-over-year, including reaching $0.88 above the high end of our guidance range. At our Investor Day in June, we introduced GenpactNext, our strategy designed to establish Genpact as a global leader in Advanced Technology Solutions, building on strength of our Core Business Services, to accelerate revenue growth and expand margins. The GenpactNext growth model has 3 key elements, which we call the 3Cs. They are, number one, our capabilities, which include what we go to market with, across our Advanced Technology Solutions and Core Business Services; number two, our clients, which include who we serve across both the enterprise and mid-market; and three, our catalysts, which include how we plan to further accelerate growth through investments in partnerships and AI-focused talent. We are seeing strong early momentum across each. Let me walk you through the key highlights. First, on capabilities. We have 2 sets of distinct but interconnected offerings, Advanced Technology Solutions and Core Business Services. These offerings amplify each of them. Why? Because as you have heard me say before, there is no artificial intelligence without process intelligence. We are capitalizing on this opportunity by integrating advanced technologies into what Genpact has always been known for, exceptional process, industry domain and last mile expertise. This quarter, Advanced Technology Solutions revenue, which includes data and AI, digital technologies, advisory and agentic solutions continue to accelerate up 17% year-over-year, driven by strength in data and AI, as we continue to help clients rapidly deploy AI systems into production. Our data and AI pipeline has tripled over the last year, and we are innovating rapidly. The AI Gigafactory is now live across all Genpact verticals with more than 45 clients onboarded year-to-date and more than 100 experienced data and AI leaders joining us to help our clients rapidly scale AI. We now have more than 270 gen AI solutions in production environments with clients, either deployed or going live, up more than 3x year-over-year. Our agentic solutions are also gaining traction. All 4 modules of our agentic AP suite are now generally available, and we are delivering measurable results with more accurate data capture, greater touchless processing and significant productivity benefits for clients and for Genpact. The AP suite is just one example of how our Advanced Technology Solutions are creating more value for clients and generating high-value revenue for Genpact. Our Advanced Technology Solutions delivered more than 2x revenue per headcount compared to the company average and are growing at more than twice the rate of Genpact's overall revenue. Approximately 70% of Advanced Technology Solutions revenue is annuitized and approximately 70% comes from non-FTE commercial terms, making it high quality, sticky, and strategically aligned with our future direction. And while we are sharing AI-driven productivity gains with clients, incremental revenue is coming from expanded scope increased volumes and entirely new logos, driving net revenue growth. Second, on clients. We are very proud of our enterprise and mid-market clients, many of whom shared firsthand at Investor Day how our Advanced Technology Solutions are driving meaningful value. Today, I want to share 2 additional stories with you that demonstrate how we are leveraging Advanced Technology Solutions across both the enterprise and mid-market to build intelligent, agile operations for our clients. The first is a leading global health care solutions company, serving patients and providers for more than 125 years. As a strategic partner, Genpact has modernized the company's new product introduction and installed base functions to excel in the rapidly changing environment. We are now integrating gen AI and agentic AI into the company's product life cycle and reducing time to spend on routine engineering work through gen AI-based documentation and leveraging agentic AI frameworks to proactively track and manage compliance across our rapidly evolving regulatory landscape. Our AI-powered solutions and industry domain expertise are enabling a more agile and innovative approach to launch new products and managing them in the aftermarket, resulting in faster time to market, enhance compliance and sustained product quality around the world. The second example is a large property and casualty insurance broker in North America. We are partnering with this firm to modernize its operations using AI and other advanced technologies. Our partnership will transform their policy life cycle operation, leveraging intelligent automation, agentic processes and scalable operating models to drive greater efficiency, scalability an enhanced experience for their retail partners and carriers. This work speaks to the strength of our leadership in insurance sector and our focus on empowering high-growth mid-market clients with scalable, repeatable AI solutions. And finally, on catalyst, we are further accelerating growth through investments in partnership and AI-focused talent. Partnerships represent a significant growth opportunity for Genpact. Partner-related revenues grew more than 70% year-over-year in quarter 2, representing 10% of total revenue. We have achieved top-tier partnership status with AWS, Salesforce and ServiceNow. Our joint solution portfolio is also expanding, further differentiating Genpact and accelerating pipeline growth. Today, we offer joint solutions for financial clients with AWS Bedrock, Order Management with Salesforce, Sourcing and Procurement with ServiceNow, just to name a few. To further advance our capabilities, we are also collaborating with start-ups like Instabase for intelligent document processing, Zenoti for responsible AI adoption and so on and so forth. We also continue to make significant investments in AI talent, accelerating our pivot to Advanced Technology Solutions with a focus on AI builders, experts who build AI solutions and AI practitioners, domain experts claim to use AI in flow of work for client processes. Now turning to guidance. With better-than-expected results in quarter 2, we are raising our full year outlook for revenue, adjusted operating income margin and EPS. Our expected revenue range is now 4% to 6% on as-reported basis, up from 2% to 5% previously. We expect adjusted operating income margin of 17.4%, up from 17.3% previously, and we are raising our outlook for adjusted diluted EPS by $0.08 to $3.54 at the midpoint of the range. In closing, we are incredibly excited about the future as we reshape Genpact to be an AI-first company. Momentum is building as we leverage Advanced Technology Solutions to strengthen our last mile advantage and position Genpact as a clear partner of choice for AI-driven transformation. With that, let me turn the call over to Mike.