Micha Kaufman
Analyst · Needham. Bernie, your line is now open
Thank you, Jinjin. Good morning everyone and thank you for joining us today. In the second quarter of 2022 Fiverr delivered revenue of $85 million representing the year-over-year growth of 13%. We continue to see a rapid consumer and SMB sentiment shift amidst the challenging global macro environment. Geopolitical volatility, spiking inflation, and elevated energy prices meant that spending power of consumers and SMBs was impacted more than expected. This trickled through to the overall demand for freelancer spending. We are not immune to these macro trends. We are encouraged however that Fiverr continues to serve as a backbone for millions of businesses to connect and engage with freelancers. Active buyers were 4.2 million, up 6% year-over-year and spend per buyer was $259, up 14% year-over-year. Our market base scaled up significantly during the COVID years and most of that gain continues to hold today. We see older cohorts continuing to spend more today versus pre-COVID and we continue to attract a significantly larger amount of new buyers to our market base every quarter compared to our pre-COVID. Take rate remained strong at 29.8, up 200 basis points year-over-year reflecting the tremendous value we provided to our community of buyers and sellers and the continued expansion of value added products. Our Q2 results also demonstrated our continued discipline and operational efficiency. In Q2 we delivered adjusted EBITDA of $4.6 million representing an adjusted EBITDA margin of 5.4%. Fiverr has always run a lean organization, but the macro environment requires us to recalibrate our growth and profitability profile in investment priorities. Post the quarter we made a tough decision to reduce our team by 60 members. It is not a decision made lightly. Over the years we have built an incredible team and an amazing culture at Fiverr, where we gather super talented and passionate people together to build towards a common mission. This means we have to part with many teammates we love and value. We have great people leaving and other companies would be lucky to have them. With this, we are putting ourselves in a strong financial position to continue delivering growth with positive adjusted EBITDA and heading towards our long-term target model. Ofer will provide more color on that. Now, I want to spend some time discussing the investments we are focusing on to strengthen our core and position us for long-term success. Fiverr’s buyer base consists of 4.2 million people coming from all types of businesses, from solopreneurs all the way to the largest companies in the world. We know that there are over 30 million SMBs in the U.S. alone and even more in Europe and the rest of the world. Our level of market penetration in the SMB space is impressive, but nowhere near saturation. There is ample addressable market available to grow into and this remains a top priority for us. We are doubling down on building deep technology modes for our core market base. This includes supply, quality, search, and personalization, marketing and growth. Fiverr’s market base is uniquely complex. We have hundreds of thousands of sellers who have created millions of services listing across more than 550 categories. Each of these sellers listings and categories comes with unique skills, attributes, pricing and scope. Understanding the quality and matching a buyer with a seller is highly complicated. Not only due to the diversity of services we cover, but also because quality is subjective depending on the buyer and their specific project. The fact that Fiverr is and end-to-end transaction market base gives us not only the ability to truck reviews and ratings, but also powerful data to dissect user behavior and user interactions to understand quality and matching. Do they came back and buy more? Did the project deliver on time? Was the communication between the buyer and seller smooth? How many dialogues and revisions were needed before a successful delivery? The recently introduced fast response badge is an example of how unlocking metadata can create a meaningful impact on conversion rates. We have built a lot of deep tech over the years to extract those signals and there is so much more to do. We are also constantly expanding the capabilities of our market base to facilitate larger and more complex projects with longer engagements durations between buyers and sellers. During the quarter, we rolled out project-breaking capabilities to allow buyers to describe projects with complex scope in a structured way. We can then feed the data into the matching engine to provide our best recommendations. This is designed to allow us to understand post order satisfaction with more context to enrich the data and the outlook. This is the magic of Fiverr. The second area of investment is our upmarket motion. Among our buyers, we have identified tens of thousands with a spending capacity significantly larger than the average spend on our market base today. It is mission critical for us to unlock this potential and that is why we created Fiverr Business. With Fiverr Business we are a lot better at identifying those customers, understanding their freelance hiring needs, listening to their pain points and mapping our key product gaps. In the last 12 months we started to implement a number of initiatives with Fiverr Business in order to land, expand and improve the overall experience for those business buyers. This includes streamlining onboarding flows, creating a talent-focused browsing experience, stepping up the vetting process, and developing new marketing channels. We have seen early success in those initiatives. The number of buyers who spent over $10,000 per year increased over 60% compared to a year ago and Fiverr Business to date already represents over 5% of total marketplace GMV. We have barely scratched the surface. There's so much potential ahead of us. We believe the online freelancing market opportunity is vast and is in the early innings. As freelancing workflow moved online from offline, just as eCommerce has over the last two decades, we believe the Fiverr market base is ideally positioned to empower this workforce transformation for both businesses and freelancers. While the global economy goes through cycles and so does SMB spending, the consideration of incorporating a freelance workforce as part of the company's strategy talent planning is only going to become more relevant and more urgent. In fact, we see an emerging opportunity for freelancers as a viable alternative to fill talent gaps and provide cost saving for businesses that are cutting costs on full-time employees. A recent survey we conducted in partnership with Census Wide, indicates that over 80% of businesses are implementing hiring freezes or layoffs, and around half of them plan to use freelancers to fill these gaps. Fiverr will be in a strong position to capture these opportunities when the time comes. With that, let me turn the call over to Ofer, who will share some financial highlights.