Welcome to the Third Quarter Investors Conference Call. Today's call is being recorded. Legal counsel requires us to advise that the discussion scheduled to take place today may contain forward-looking statements that involve known and unknown risks and uncertainties. Actual results may be materially different from any future results, performance or achievements contemplated in the forward-looking statements. Additional information concerning factors that could cause actual results to materially differ from those in the forward-looking statements is contained in the company's annual information form as filed with the Canadian Securities Administrators and in the company's Annual Report on Form 40-F as filed with the U.S. Securities and Exchange Commission. As a reminder, today's call is being recorded. Today is Tuesday, October 26, 2021. I would now like to turn the call over to Chief Executive Officer, Mr. Scott Patterson. Please go ahead, sir.

Thank you, Phyllis. Good morning, everyone and thank you for joining our third quarter conference call. Jeremy Rakusin, CFO is on the line with me today. I will start us off with a summary of our performance growth drivers and highlights for the quarter. And Jeremy will follow with a more detailed look at the financial results. Let me start by saying, we are very pleased with the results for the quarter, which reflect continued strong organic growth despite a very tough labor environment, lingering COVID challenges and supply chain obstacles. Jeremy and I together will touch on these challenges in more detail. Total revenues for the quarter were up 14% over the prior year with organic revenue growth at 8%. We again generated year-over-year organic growth across every platform with particular strength at FirstService Residential, Century Fire and our home improvement brands. EBITDA for the quarter was 94 million up 6% versus 2020, reflecting a margin of 11.1% compared to 12% in the prior year. Earnings per share were $1.50 compared to $1.19 last year. Jeremy will walk you through the year-over-year movement in the profitability metrics in his prepared comments. At FirstService Residential revenues were up 13% with organic growth at 8%. Again this quarter a strong contributor to year-over-year organic growth was the reopening of seasonal pools and fitness centers in the Northeast U.S. and Canada. The reopening began in the second quarter and by the end of the third quarter, about 90% of our managed facilities were open and staffed. Outside of amenity reopening, we generated mid-single digit organic growth, in line with our long-term expectations for this division. A highlight at FirstService Residential during the quarter was the acquisition of the condo management division of Atlantic Pacific, a leading high rise management company in South…

Thank you, Scott. Good morning everyone. Our third quarter financial performance as you just heard, was driven by strong organic and overall revenue growth and very balanced across both of our divisions FirstService Residential and FirstService brands. I will provide segmented commentary in just a moment but first a consolidated recap. For the third quarter, FirstService total revenues came in at $849 million, adjusted EBITDA at $94.2 million and adjusted EPS at $1.50 up 14%, 6% and 26% respectively. On a year-to-date basis, we have delivered strong consolidated results across the board, both in terms of top-line and profitability and with significant contributions from all of our operations within both divisions. Financial highlights for the nine months year-to-date include revenues of $2.39 billion, up from $2 billion even in the prior year period, an increase of 20%, which includes 13% organic growth. Adjusted EBITDA also increased 20% up to $243.8 million, compared to the $203.8 million in the prior year third quarter. With our overall EBITDA margin remaining in line at 10.2%. And lastly, our adjusted EPS year-to-date currently sits at $3.36, up 38% over the $2.44 per share reported for the same period last year. Adjustments to operating earnings and GAAP EPS in providing adjusted EBITDA and adjusted EPS respectively are disclosed in this morning's earnings release and are consistent with our approach in prior period. I'll now elaborate on our third quarter segmented results. Within our FirstService Residential division, we reported revenues of $423.1 million, a 13% increase over Q3 2020. This strong top-line performance growth EBITDA of $45.1 million an 8% increase year-over-year. At the same time, we did see our EBITDA margin moderate by 50 basis points to come in at 10.7% for the quarter. This margin decline resulted from two factors. First, we have experienced…

[Operator Instructions] Your first question comes from the line of George Doumet with Scotia Bank.

I did want to talk about the low double digit organic growth and restoration excluding storm activity. That's the big number, I think Scott, you alluded to that earlier. So can you give us a little bit of color on where that's coming from? And just wondering, I think the baseline for that previously was mid-single digits to high single digit but just wondering how we should think of that kind of that strength on a go forward basis?

Sure, George. I mean, I think it's really executing on the growth plan and in particular, leveraging our branch network to better position ourselves with national account. Specifically, we're investing aggressively in our sales force. In each of the quarters this year, we've recruited high level sales talent that have a number of established relationships. We're also building out our sales verticals and particularly focusing on high-end more complex customers, where we can differentiate ourselves and examples would be healthcare and defense contractors, chemical facilities where our teams need specialist training and certification and it's enabled us to really build our verticals and at the same time, that's on a national basis. At the same time, our branch network is having real success winning local and regional business. So we are focused on building our day-to-day business relative to the industry, our dependence on weather events, cat storms is lower and strategically that's a goal for us.

Okay. Thanks for that. Staying on this vertical, maybe switching gears to the M&A part of it. Is there ultimately a strategy or a game plan in terms of how big we want to get in this segment in which markets, you'd like to have maybe a top presence in?

Well, I mean, certainly there is -- this is a $60 billion market. And we are number two on the commercial side; number two on the residential side with a very modest market share. So we can be multiples in terms of relative to our current size. And strategically, all the major markets, we need to have a very strong presence in all the major markets and be able to serve national customers across North America and we continue to drive towards that.

Okay. Just one last point, if I may, the residential segment, of the 70% of business, that's not cost plus. Can you maybe explain how we adjust pricing and wages? I think Jeremy, you did call out a lot, talk to us. Can you talk a little bit about that? And maybe how much of this quarter is 8% organic growth was pricing versus volume? Should we expect those trends to continue? Thanks.

Yes, sure. So just the back end of your question, George, most of its volume. I mean, in this industry, pricing is very modest. It's historically been a percent, percent and a half-ish. And that's no different. So in terms of dealing with the non-pass through cost plus components, we believe that we're going to capture some of that wage inflation back through price increases as contracts renew. And those can be one year or multi-year contracts. And then, continuing to work on operating efficiencies that have always been in progress over the last five, six years, and the teams are always working to extract some of those. So those two factors in combination will allow us to, again, recoup any of the margin impact due to wage inflation.

Your next question comes from the line of Scott Fromson with CIBC.

In the Home Improvement brands, what are you seeing in terms of average ticket size? So kind of adjusted for recent inflation if you can, or maybe another way to put it is, are you seeing a change in demographics for your business?

I'm just digesting Scott in terms of a change in demographics I think, certainly, millennials, we're focusing much more on the younger generations as they become homeowners and buyers of our of our services. I'm not sure I understood the first part of your question.

Just, I guess it relates to organic growth, but basically on a per call basis, are you seeing that revenue per call go up? Or is that metric you even track?

No. It is. It certainly average job size is something we track and we're seeing increases at each of our businesses. Some of that is price. We are more nimble in terms of increasing our price and responding to cost increases in the Home Improvement brands. There's still a lag because we're booked out two to three months. But certainly, with 15% growth this quarter, expecting 20 next quarter, most of that is volume but there is some price. And at the same time, we are seeing consumers take on and book, larger jobs more ambitious renovation work. And so we're seeing that also.

Thanks. That's exactly what I was looking for. And just on the residential business, you said 90% of residential facilities or amenities, I guess, are opened, what's the outlook for the remaining 10%?

Well, many of them that are open are seasonal. And so it'll be 2022.

Okay. So you expect the full resumption?

We do. We do.

Your next question comes from the line of Frederic Bastien with Raymond James.

Scott, you've been pretty upfront with us about your expectations for organic growth to return to the mid single digit rates for both FSR and FSB at some point. Certainly looks like we're going to be well above that in Q4, but how much visibility do you have beyond that and heading into 2022?

But I think, FirstService Residential, we expect that to settle back to that low to mid-single digit organic growth. And then, the brands, there's some moving parts, Home Improvement, everything that we see points to continued strength through 2022. So that will be a tailwind for us we expect. Century Fire continues to be strong. And then, restoration, we've just got the very, very tough comps going into '22 that we're going to be dealing with so. I mean, I feel good about the organic growth across the board. Honestly, I think '22 and brands, it really depends on restoration.

Okay, cool. Thanks for that. Now, if we just look at restoration and also get Century Fire, you've done a number of tuck-in acquisitions. And just wondering where your footprint reside now, with both sort of businesses and whether there's still some whitespace areas that you're looking at right now for growth.

We have a great deal of whitespace and opportunity. And in both of these businesses, Century Fire is Southeast U.S., we are still have whitespace in Texas, parts of Florida. And then, we have through acquisitions this year, moved into the mid Atlantic and there's lots of opportunity for us in the Middle Atlantic region. Restoration, similarly, we are -- our footprint needs to -- we need to build it out in the Western U.S. And there continues to be opportunity for us, in the south, not necessarily in Florida, but in the South Atlantic area where there is higher storm activity. So again, Texas and in the southeast in general.

Great, thanks. Thanks, Scott. Next one for Jeremy. The rate of earnings that's attributable to the non-controlling [indiscernible] is pretty hard for us to predict and model but it seemed to have come a little lower than at least if it came in lower than we had forecast. Is there anything unusual in the current quarter? And can you give us a sense of where that rate percentage will end up in the year?

Yes, Frederic. Quarter-to-quarter it is hard as you said to forecast for you guys. It depends on the mix of our 100% owned businesses versus the partner businesses. But on a long-term or annual basis, I'd say 8% minority interest share earnings is a good number.

Your next question comes from the line of Stephen MacLeod with BMO Capital Markets.

Just had a couple of questions here on the labor inflation specifically. I assume, is it safe to assume that labor inflation and labor availability would have impacted you more on the top-line in brands versus residential? And if that's the case, is there any way to quantify sort of how much more you were held back because of some of the labor shortages?

Even it impacted us in every business. I think that you're right. It was probably -- we felt it more on the brand side. Home Improvement, I think, to a certain extent, in restoration also. I mean, we continue to have an unprecedented number of open position but, I'm not sure we can quantify it. We expected Home Improvement brands to be up over 20%. We were at 15. And we'll make it up the next couple of quarters as we get to that work, but tough to quantify, so many moving parts.

Okay. Yes, that's understandable. And then maybe when you think about labor inflation, on the on the residential side, presumably with your scale, you're well positioned to manage through these kinds of headwinds. Do you see an opportunity for accelerated new contract wins? Maybe as smaller competitors or contracts come up for renewal and they can't find the staffing or have the staffing to renew at a reasonable rate? That's something we could potentially see heading into 2022.

We're not expecting that. One of the issues is that the competing with the smaller private companies, they compete with us on price. And so they -- that's their approach to these accounts, and they're comfortable earning a lower margin; significantly lower in some cases. So I don't see the opportunity on the organic growth side, necessarily, no.

Your next question comes from the line of Stephen Sheldon with William Blair.

First in the residential segment, another really strong quarter of organic growth there, curious if looking at the segment by property type, if you're seeing any different growth trends, especially between mid- and high-rise condos versus other property types. And would you expect any mix shift in that portfolio as you think about the next year such as a revenue shift more towards in mid- and high-rise condos as I think just looking back over the last few years, the mix has been it seemed to be pretty stable there, just would love any color.

Yes. I think the -- if there's a change in mix, Stephen it's very subtle. But we are winning, larger high rise opportunities and large masterplan communities, lifestyle, new development. It requires a more complex service offering including event planning, lifestyle and really a breadth of services that not many of our competitors have. So there is a subtle shift towards that type of property in our portfolio.

Got it. That's helpful. And then, just wanted to ask on going back to kind of the labor pressures across the organization and maybe the month-to-month cadence there. Did that pressure become even more pronounced throughout the quarter and would you expect it to become an even bigger headwind to growth as you think about the rest of this year and into 2022?

It definitely intensified through the quarter and has over I guess, I'm going to say the last five or six months the competition for talent is fierce. And for FirstService Residential, it comes really from hospitality and the reopening. On the brand side, it comes from construction and other home improvement companies. But what we've seen is, we've seen our turnover, increase at every business. And I think we are making the decision internally to pay the people we know, the people we trust, the people that carry our values, because we're seeing clearly that we'll need to pay that higher amount for someone new. And so, I think we're maybe moving perhaps a little bit in front of others. And we'll see it continue into the fourth quarter. But we're also be -- as we continue to be making moves on the price side has contracts come up and there contracts do come up for renewal at the end of the year. So we're not going to be able to as Jeremy said, there's going to be a lag, we have multi-year contracts, we're not getting it back immediately. But we will work our way through this.

[Operator Instructions] Your next question comes from the line of Matt Logan with RBC Capital Markets.

Scott, you've provided some really good commentary on the restoration business earlier on the call. And I know you don't have a formal five-year plan. But would you mind taking a few minutes to talk about how you see the business evolving through 2025? Any color on things like expected growth rates, the overall mix by division or, and maybe some updates for your other branded businesses would be appreciated?

It's like all our businesses, Matt, we are an organic growth company first. And that's our focus. So we're doing all the hard work necessary to drive that over the long-term and aspirationally, we want FirstOnSite and Paul Davis to be iconic brands. And we're doing more of that foundational work at FirstOnSite right now with the operating platform and investing in it, recruiting to drive it. I talked about recruiting sales teams and building out our branch network. And this is all around long-term organic growth. And for each of our businesses, we target mid-single digit on average over time, and then we look to enhance that through acquisition now. There's very active consolidation and restoration right now. So you've seen us be active, we will continue that. But it's not going to continue, the acquisitions won't continue at the same pace. And we'll be driving the organic growth. So it's -- in terms of getting out to 25. We're looking beyond that. And we will be a leader in this business. On the commercial side, aspirationally on the residential side, too, but it's over the long-term. I don't know if there's anything else you want me to fill in around that. But let me pause there.

Do you think there's any whitespace in your businesses outside of kind of where you're at today, property related services that aren't restoration or clauses or home inspections or things that you see opportunity might be a potential vertical?

Yes. There are opportunities that are tangential, I would say. Tangential to restoration, perhaps tangential to something, FirstService Residential. And you think about storm damage and weather events and restoration in general and everything that goes into that. We provide some of those services and there's opportunities to increase the breadth of services that we provide. FirstService Residential, you think about all the staff and services provided to building and where we can expand. And so we're always thinking about those things, I don't know that it's necessarily a new vertical as much as expanding the services that we provide to our existing customer.

Okay. And maybe just one housekeeping item for me, if you don't mind changing gears. In terms of the storm revenue this quarter, it was about $30 million, if I have my numbers, right. What was that on an EBITDA basis?

Would have been pretty similar as is typical in some of the other quarters, Matt, in around 10%, which is how FirstOnSite has performed over the last six plus quarters.

And at this time, there are no further questions.

Thank you, Phyllis. And thank you everyone for joining. We look forward to our year-end call in February.

Ladies and gentlemen, this concludes the third quarter investors conference call. Thank you for your participation and have a nice day.