Billy Cyr
Analyst · JPMorgan. Please proceed with your question
Thank you, Jeff. And good afternoon, everyone. The message I would like you to take away from today's call is that we finally have the capacity needed to support our significant growth potential and build upon the momentum that we've created through five consecutive years of accelerating revenue growth. We fully intend to take advantage of that capacity. But we've also learned some hard yet valuable lessons over the past two years. Those lessons are the foundation for the conservative planning that we've undertaken, which we believe is required in this complex and challenging environment. Over the past two years, we've navigated everything from the COVID crisis, to labor shortages, to supply chain issues and inflation. Our operations wobbled numerous times along the way. We are keenly aware of the impact those have had on our many stakeholders, most notably our customers and consumers. We learned that in order to deliver a long-term sustainable growth Freshpet is capable of, we need to do a better job preparing for and insulating ourselves from those issues. The environment we are operating in today still has many of the issues we have faced over the past two years, albeit some are less impactful, like COVID and others are more impactful like inflation. But the more important change is how well we prepared for those issues, and plan for new and unknown challenges. We finally have more than enough capacity and have more coming online. We have stabilized, trained and developed our workforce and we've completed our ERP conversion. Further, we've strengthened our marketing programs, increased our innovation, installed more and larger fridges and built a broader and deeper management team. We have a rare opportunity to change the way people feed their pets forever and build a truly great company. To do that though, we need to plan and prepare for continued disruption to ensure the reliability of our operations in an uncertain environment, while also planning to aggressively maximize Freshpet's growth potential. We believe the plan we are sharing with you today strikes the right balance between the two. Perhaps the most important decision we are making to achieve that relates to how we will manage our capacity. We successfully built enough capacity to refill the trade inventory hole we created during 2020 and early 2021. It took a long time to refill that hole. And to do it we had to both delay our growth and increase our production to a level well in excess of demand. For perspective, in February we produced at an annualized run rate of approximately $600 million in net sales or consumption run rate was approximately $490 million in net sales. So we are currently producing at an annualized run rate more than $100 million greater than demand. That is the magnitude of the production increase we had to put in place to refill the trade inventory hole. Please note that both the production and net sales numbers I just provided are at the pricing in place in February, prior to our second price increase. We also have more capacity coming online throughout 2022, both in Ennis and Kitchen South. It gives us plenty of headroom to grow, and we plan to use it. We expect to grow at a rapid rate. And we'll invest in marketing early in the year to drive our growth, but it will take time to fill that much capacity. So for a period of time, we will have more capacity than our reasonable and conservative assumptions would indicate we will need. An excess capacity generally means excess cost. We debated quite a bit about the best way to manage that. We analyze the pros and cons of delaying our capacity additions and scaling back production staffing to deliver more robust margins this year. In doing so, we are mindful of several important risk factors. First, ERP conversion, we just completed our ERP conversion. And while it is going well, as anyone who has done one can tell you there are always bumps along the way. Second, construction and startup of Ennis. We are heavily dependent on the completion of the construction of our Ennis, Texas facility and the successful startup now delayed to early Q3 due to construction material shortages. As we all know, it is very difficult to get construction materials and equipment delays are numerous and lengthy. Further, startups always come with some level of risk. Third, tight labor markets. We're in the midst of one of the tightest labor markets in decades. We've worked hard to build a team of highly skilled employees and have real momentum with our training program the Freshpet Academy. We are seeing the dividends and our labor strategy every day, but the labor market remains a risk. Fourth, supply chain disruptions, up and down the supply chain, we are seeing interruptions brought on by everything from labor shortages to port blockages to material shortages, and even mandate and lockdown protests and now avian flu. Liability supply and transportation, something we used to take for granted can no longer be assumed. And many of the shortages are unpredictable. For example, who would have thought that a Canadian vaccine mandate protests by truckers would disrupt the care of supply in the U.S. Fifth COVID, while we all hope that COVID is largely behind us and we can return to some level of normalcy. We would look foolish if our plan required that this virus and the magnitude of its impact on families and the supply chain has constantly surprised people. And we don't want to be in that spot again. And sixth, pricing and inflation. Finally, we've taken the most significant price increase we've ever taken and we are budgeting for a reasonable level of price sensitivity. However, if we have less price sensitivity than we have modeled, we do not want to get ourselves in a position where we cannot supply our customers and consumers reliably. Alternatively, while we lock our costs on as many of our ingredients and materials as we can prior to the beginning of the year, some of them continue to flow. The pricing actions we have taken fully address the inflation we saw and anticipated at the time we took the pricing, but we continue to watch the costs. And if we see higher costs persist for any reasonable length of time, we will not hesitate to take the necessary pricing to recover those costs as quickly as possible. Given those factors, we've made the decision to carry buffer manufacturing capacity this year. That is capacity that is more than we theoretically need to meet the guidance we are providing. We view this as a very important strategic decision and the result of our experience over the past two years, we have a unique opportunity to create and define the Freshpet food market and capture the lion's share of it as long as we can reliably supply our customers and consumers. Failing to do so opens the door for competitors and encourages our customers and consumers to look elsewhere squandering our first mover advantage that is a risk we are not willing to take. The cost of the unabsorbed overhead created with this approach is significant in the short run, costing us approximately $13 million to $17 million for the year, or approximately 225 to 300 basis points of adjusted gross margin, but incredibly inexpensive over the long run. If that investment enables us to capture and maintain a much larger share of the emerging market for Freshpet food for a long time, that investment will look tiny in comparison to the opportunity it created. This approach has already paid dividends for us. In January, we were able to shut down one production line for much of the month to absorb the higher absenteeism due to Omicron and still keep up with demand rather than digging a deeper trade inventory hole, and further frustrating our customers and consumers. The result, despite all the challenges of Omicron, our fill rates improved from the mid 60s in December to the high 80s last week, and our year-to-date, shipments are up 38% versus year ago. This approach also allows us to meet demand if it exceeds our projections, which is possible if we experience less price sensitivity than we planned, or advertising proves to be more effective than anticipated. Finally, it can enable us to opportunistically expand distribution, or launch innovative new products, if any of those generate upside volume that would help us absorb the overhead investment we are making. We were also convinced we will need that capacity by late Q4 of this year, and believe it would be counterproductive to scale back the capacity, only to have to ramp it back up in less than six months. This is especially true with regard to labor. As we've worked hard to recruit and train the talent needed to overcome the pandemic challenges. It is imperative that we strategically build upon our talent and labor pool, not diminish it. I suspect there are some of you who wish our capacity would be more elastic, so do I. When we have the only production capacity capable of producing our best-in-class products, the only flexes within our network. Unlike so many other fast-growing companies who can turn on and turn off co-packers, we can't do that. We're building the largest most efficient and most highly capable Freshpet food manufacturing base capable supporting the business of 2 billion or more. We view that as a strategic advantage and we will need all the capacity we are operating now by the end of this year, and we'll need even more next year. To help you understand the impact of this choice. We'll be providing a margin and profit illustration at the end of each quarter and for the year that dimensionalizes the cost. As I said it is sizable. But against the scale of the long-term opportunity we are seizing, it is a small price to pay. We will be able to continue and accelerate our momentum, restore our credibility with customers and consumers and insulate ourselves from the volatility that may be ahead of us. With that context, let me outline some of the key points of our plan for 2022. First, we are guiding to greater than 575 million in net sales for the year. If we deliver that, we will have generated 35% growth for the year, our sixth consecutive year of accelerating growth. That net sales target is inclusive of a blended pricing impact of approximately 15% i.e., the fiscal year impact of the two price increases we've announced and implemented and an assumption of some price elasticity due to the magnitude of the price increases. While we believe our brand and pet food in general are relatively inelastic, our projections assume that net sales growth will be about 10 points greater than unit movement growth. Our guidance also includes an understanding of the headwind we have due to the trade inventory refill in the year ago. partially offset by the more modest rate inventory refill, we are completing on bags in Q1. A 35% growth rate might not sound like it is a conservative assumption. However, our year-to-date Nielsen's are up approximately 35% and accelerating with the most recent weeks up approximately 40%. And that is before we get any benefit from the second price increase. Further, we will be lapping an extended period of out of stocks and delayed marketing in the year ago, for most of the first half of 2022. To deliver those net sales, we will lean heavily on our advertising program. Our advertising investment is approximately 12% of net sales and more heavily front loaded consistent with the way we did our media planning in years prior to the pandemic. If those investments put us ahead of our plans by mid-year, we would add more media later in the year to keep the momentum going and utilize the buffer capacity we have. We are also watching the impact that the higher pricing will have on our household penetration and buying rate. We believe that we will have a short-term setback on household penetration when the higher pricing first appears on the shelf, but it will quickly turn positive as we afford distribution, a heavier media plant and increased fridge placements. The buying rate will likely benefit from the higher pricing even if a small number of consumers choose to use less fresh pet and make our long -erm target more achievable. However, there will be some offset due to the rapid influx of new buyers as the year progresses. At retail, we are expecting our customers to lean into more distribution this year, now that we have ample supply to support them. We're expecting approximately 1300 net new stores and approximately 1775 upgrades in second fridges this year. We will be introducing a variety of new products this year with many of them launching towards media or later, stay tuned for formal announcements down the road. Based on our success in the U.K. and Canada, we are going to invest further in those markets through increased media to support expected distribution gains. We're also beginning phase one of our launch in France. We've been testing in about a dozen grocery stores in France for much of the past year and are ready to move to the next step there, expanding into a larger number of stores and beginning the media investment in several markets. Our goal is to not only make this market a success, but to also validate that our process for qualifying and launching into a new country can be done more efficiently than we've done in the U.K. So far, we feel good about the progress we were making there, and it began to prospect for our next country. To support this anticipated growth, we'll be starting up several new lines this year. As I mentioned earlier, the capacity we are operating today proves that an annualized run rate of approximately 600 million in February at the pricing in PlaySpan. However, as we grow, we will run out of capacity on some specific items by midyear. So we need to bring on new capacity to support them. In simple terms, we will have excess roasted meals capacity for much of 2022. But we'll need to add rolls capacity mid-year and fresh from the kitchen capacity by Q4. In total, we'll have installed capacity with operations ramping up that could support almost 1 billion in net sales by the end of 2022. As we get a better idea on the actual demand and mix we will have in 2023, we will make the necessary plans to scale the capacity to better fit the demand. That will come through the pace of adding staffing and startup timing. However, it is important to note that we will also be doing as much to create demand to fill the capacity as we can reasonably justify. We have a unique first mover advantage and we want to convert as many pet parents to the Freshpet regimen as possible before any meaningful competition arise. As significant as that capacity is, we know that we will need more in 2023 and beyond. The significant increase in lead times for capital equipment and construction are causing us to revisit our capacity addition plans, we are taking a prudent approach, balancing our projected growth, the new lead times and the significant inflation in the cost of materials. The bottom-line is that we aim to be as efficient with our capital as possible to meet our rapidly rising demand. And we are amending our credit agreement to provide the necessary flexibility. Let me be clear, the fundamental strategy and goals have not changed. However, we will be putting added emphasis on projects that build on our existing infrastructure and resources and enable us to scale our production more quickly and in smaller increments. Those adjustments to our capacity planning do not impact our 2025 goals to deliver 11 million households, 1.25 billion in net sales and a 25% adjusted EBITDA margin. Rather, they ensure that we can reach them in this more fluid and complex operating environment or being as efficient as possible with shareholder capital. We remain very committed to those goals, and believe the plan we were laying out today will put us well on our way towards achieving them. Before I turn it over to Heather, let me briefly summarize the key points I want you to take away. First, we have finally refilled the trade inventory and have ample capacity to support reliable and consistent retail availability. This will allow us to get back to doing what we do best, i.e., drive the growth of Fresh pet. Second, we have developed a conservative plan that is designed to inflate the business from the numerous external factors that have impacted us over the past few years, and others that we may not have encountered yet. So that we can maximize our first mover advantage in this uncertain environment. Third, we've put in place the necessary building blocks to rebuild our margins, including the new ERP system that is now operating, the higher pricing to offset inflation, and a more stable workforce that can drive productivity improvements. In total, I believe we are very well positioned to deliver the growth and profitability that Freshpet is capable of delivering. I will now turn it over to Heather to provide a summary of Q4 of 2021 and the details of our 2022 plan.