Tom Taylor
Analyst · Barclays. Please go ahead
Thank you, Wayne, thanks to everyone for joining us on our fiscal 2021 second quarter earnings conference call. On today's call, I will discuss some of the highlights of our strong fiscal 2021 second quarter earnings results and how we are positioned to further grow our market share of the residential and commercial segments of the hard surface flooring market in 2021 and beyond. Trevor will then review our financial performance and discuss how we are thinking about the remainder of fiscal 2021. And then we will open the call for your questions. Let me begin by thanking all of our associates for the fantastic job they're continuing to do. I am proud of our 2021 financial results, but I am even prouder of how our associates have stepped up during these challenging times to serve our customers and each other in the communities where they work. I am very grateful for the culture we embrace at Floor & Decor. I would also like to say thank you to our vendor community and our supply chain partners. Our enduring partnerships with them have allowed us to continue to grow during these challenging times. Turning to our record fiscal 2021 second quarter earnings results, we believe our strong execution coupled with the favorable economic environment is enabling us to achieve record sales and profitability in fiscal 2021. We are excited about being on a path towards delivering our 13th consecutive year of positive comparable store sales growth in fiscal 2021, equally driven by new and returning customers. Our fiscal 2021 second quarter total sales increased 86% to $860.1 million from $462.4 million in the same period last year and grew 28.6% on a two-year compounded annual growth rate basis when compared to the second quarter of fiscal 2019. You'll recall, last year, we voluntarily limited access to our stores to the public for anything other than curbside delivery for the majority of the second quarter. It is noteworthy that the second quarter sales results exceeded our annual fiscal 2015 sales, leaving us thrilled to have achieved another milestone in our company's history. Our fiscal 2021 second quarter comparable store sales increased 68.4%, driven by an impressive 62.1% growth in comparable store transactions and a 3.9% growth in comparable store ticket. We are pleased that our strong fiscal 2021 results enable us to reinvest back into our hourly associates with a broad market wage increase in the second and third quarters of fiscal 2021 and a special one-time 401(k) match. Our average hourly store wage is now over $16 an hour. Additionally, 92% of our stores qualified for an achieve payout in the second quarter. Achieve is our incentive compensation for our hourly associates. We continue to believe that sharing our success with our associates and providing them with clear passive growth is essential to the success of our company. Let me now provide an update on each of our five strategic pillars of growth, beginning with new store growth. We opened seven new warehouse stores in the second quarter of fiscal 2021 compared with only two stores that opened during the second quarter of fiscal 2020 when we slowed our new store development and openings due to the COVID-19 pandemic. Five-month for the second quarter of fiscal 2021, we opened two new stores in May, five new warehouse stores in June. Year-to-date, we have successfully opened 14 new warehouse stores and are pleased that 52% of our planned fiscal 2021 warehouse store openings were opened in the first half of the year, a first for Floor & Decor. We remain on track to achieve our long-term objective of more balanced quarterly new store openings in fiscal 2021, which in turn leads to improved new store productivity from more operating weeks. We intend to open six new warehouse stores in the third quarter of fiscal 2021 towards our planned 27 new warehouse stores opening in fiscal 2021, representing 20.3% growth from fiscal 2020. We remain pleased with the sales performance among all our warehouse store vintages, but we are particularly happy with the sales and earnings flow-through of some of our most mature warehouse stores in fiscal 2021. Additionally, our strong results in fiscal 2021 reinforce our belief that the new store classes of 2020 and 2021 will likely represent the strongest first year sales and profit classes in our history. This is a direct result of our real estate team increasingly bringing to us preferred site options and excellent execution among our visual merchandising, training, marketing and store teams. For example, we are excited to have opened our second warehouse store on Long Island in Commack in July. And we'll open our third Long Island location in Bohemia later this year. We have a strong pipeline of 13 additional warehouse store openings and two design studio store openings planned for the remainder of the year. Moving on to our second pillar of growth growing our comparable store sales, we continue to be very pleased with our comparable store sales growth momentum and the broad-based strength we see across all of our merchandising categories in 11 geographic regions. All of our merchandising categories experienced double-digit comparable store sales growth in the second quarter of fiscal 2021, with six of seven departments' comp store sales growing over 50%. Comparable store sales growth in our laminate and luxury vinyl plank, decorative accessories, installation materials and adjacent categories were above the company average. We are particularly excited about the emerging growth we are experiencing in our adjacent categories as they collectively represent large incremental growth opportunities. In the second quarter, we also continued to see our customers moving up to the better and best price points within our merchandising assortments, which positively impacted our gross margin rate. This is where our customers will often find new formats, sizes, innovations and performance, higher-end materials and stunning on-trend visuals that won the spectrum of style and visual preferences. We believe the shift upward along the merchandising assortment is further validation that our merchandising strategies are working. Our seasoned and talented merchandising teams continue to widen our competitive moat by working with our suppliers and designers to stay ahead of trends and drive exciting new product innovation. The successful introduction of new SKUs continues to drive a material amount of our sales, and we are excited about building on the success in the second half of 2021 and beyond. Despite the global travel challenges of having in-person meetings with our suppliers over the past 18 months, our merchants have not taken a step back from product line reviews, adding new factories and diversifying our countries of origin. We have made significant progress towards diversifying our countries of origin by moving a large portion of our sourcing out of China. We estimate that China could account for less than 30% of our sales at the end of 2021, down from approximately 50% in 2018. We are pleased that we have shifted a significant portion of our sourcing to the United States, which lowers our merchandising lead times. On a monthly basis, our comparable store sales increased 174.1% in April, 83.2% in May and 21.3% in June. As expected, these strong monthly results sequentially moderated as we began to cycle past improving monthly sales results last year from our stores beginning to reopen from curbside delivery-only in early May, with all stores opened in early June. Recall, our fiscal 2020 second quarter comparable store sales declined 50.8% in April and 26.1% in May before increasing 7.7% in June. We are pleased with the start to the third quarter of fiscal 2021, where our comparable store sales are up about 11% quarter-to-date. Let me now turn my comments to our supply chain and inventory. We, like many companies, are having to navigate through the constraints in the global supply chain. To address this challenge, we added significantly more capacity this year to our ocean and North American logistics to align with our strong growth, particularly from Asia, Europe and Brazil. As we have discussed, we are a large importer and are fortunate to have agreements with our dedicated fleet one-way asset-based carriers and ocean carriers to secure additional capacity and minimize costs where we can. We have been creative with our inbound freight by adding noncontainerized options, taking advantage of additional capacity such as new services of extra-loader vessels, onboarding multiple new providers to carry our freight, expanding our ports of entry and increasing our transload activities in various ports. We believe our ability to pivot to multiple alternative is a clear competitive advantage in these challenging times, particularly when compared with independent hard surface flooring retailers. We believe that these strategies and our broad assortments have enabled us to offer our homeowners and Pros alternative products where some out-of-stocks have occurred without materially impacting our sales and gross margin. However, consistent with what we have said during our last two calls, we expect these costs to be a headwind to our gross margin rate in the second half of 2021 and into 2022. Our third strategic pillar of growth is expanding our connected customer experience. As expected, our fiscal 2021 second quarter e-commerce sales declined about 1% from last year as we were comparing against unusual 192% growth last year from customers shifting to online purchases as the internal portion of our stores were closed to the public for the majority of the quarter. Relatedly, our fiscal 2021 second quarter e-commerce sales penetration rate declined to 16% from an unusually high rate of 33% in the second quarter of last year. We are pleased that when measured on a 2-year compound annual growth rate basis, our second quarter e-commerce sales remained strong, growing 70% from 2019 to 2021. Let me turn my comments to some of the enhancements we made to our website in the second quarter of fiscal 2021 towards delivering an unmatched personalized customer experience. Probably the most important was the launch of pickup scheduling capability, which allows online customers to select a pickup time online after orders are picked in our stores. Additionally, we upgraded our website with search suggestions that we believe will increase items being added toward the checkout cart. Finally, we redesigned and better organized the help center section of our website to more quickly find answers to common questions. As we look forward, we are working on other initiatives that include reducing the number of checkout pages to accelerate the checkout process for our customers. We believe these investments, among others, will lead to further strong e-commerce performance metrics and growth for years to come. Our fourth pillar of growth rest on the successful investments we are making in our Pro and commercial customers to grow our market share. We continue to see strong double-digit comparable store sales growth from our Pro customers in the second quarter of fiscal 2021. These strong sales reflect our growing brand awareness and our efforts to drive engagement with an eye towards developing strong and long-lasting relationships with Pro customers. We are very pleased that the new Pro contacts increased double digit in the second quarter of fiscal 2021 from the same period last year. This is a testament to our in-store teams as well as continually improving service offerings like our PPR loyalty and credit offerings. Additionally, we are launching Pro education events in partnership with National Tile Contractors Association that will include 24 workshops and 5 certification courses. Finally, we look forward to our upcoming annual Pro appreciation month where all stores will celebrate our Pro customers through sweepstake prizes and virtual training. We believe these promotional events drive meaningful new Pro engagement, relationships and contacts. Turning to our growth and our award-winning PRO Premier Rewards, PPR program. We are thrilled that the second quarter enrollment in the PPR program jumped 120% from the same period last year. We now have over 230,000 PPR members and have significant new member growth potential ahead of us. These members account for about 81% of our Pro sales and shop with us 2x more frequently and spend 2.5x more than non-PPR Pros. As we look to the remainder of fiscal 2021 and 2022, we are exploring opportunities that will further drive Pro engagement and increase awareness of our value proposition. We see opportunities to grow our market share by introducing PPR tiers, SKU-based bonus point promotions and Pro credit card incentives that will further drive engagement. We continue to be pleased with the strong growth in commercial sales, particularly those sales that are originated from our regional account managers, or RAMs, which are now in most of our major markets. While sales from our regional account managers are small relative to the size of our retail business, we're excited about the growth opportunity and plan to add approximately 15 regional account managers in fiscal 2021. Over time, we expect commercial sales to become a material part of our growth as we leverage Floor & Decor's core strength in merchandising and direct sourcing as well as the vast industry experience and value proposition Spartan Surfaces now brings to our portfolio. Let me now discuss our progress with our free design services, the fifth pillar of growth. We continue to be pleased with the momentum in design services and are building on our strategies to sustain strong growth for years to come. For example, we recently added three new divisional design service directors across the U.S. to maximize our design opportunity across all of our warehouse stores. In the third quarter of 2021, we will be conducting a multi-store market test that will inform us how we can further refine our strategies to attract and retain high-caliber designers. This will include career path growth opportunities and programs that will recognize our most tenured designers. In the second quarter, we launched in-home design services out of our design studio location in Dallas and are excited about extending in-home design appointments to our warehouse stores in Dallas and Houston in August. To enhance the customer experience, homeowners and Pros will book in-home designer appointments online and choose among three different design fees based on project needs. As we have discussed in the past, we are focused on building a consistent, high-touch, best-in-class and seamless design service experience for our homeowner and Pro customers and are pleased that our strategies are working. Our fiscal 2021 second quarter design penetration sequentially increased 66 basis points. Importantly, we achieved an 85% satisfaction score in our design appointment experience in the first and second quarters of fiscal 2021. We believe we are in the early stages of developing long-term competitive advantage through our free design services. Before I close, I'd like to give you a brief update on our acquisition of Spartan Surfaces, which we completed on June 4, 2021. We remain very excited about the prospects for Spartan Surfaces to incrementally accelerate our growth in the fragmented commercial market flooring market and create value through revenue and product cost synergies. Over the last 60 days, we have focused our attention on integrating certain functional areas, including human resources, information technology, legal and regulatory and finance. We have been pleased with the integration progress of these functional areas and were elated with Spartan's June operating performance. Post-closing, we have collaborated in more detail about the synergistic growth opportunities. While Spartan will not be material to our fiscal 2021 results, we are excited about its value creation potential. I will now turn the call over to Trevor to discuss in more detail our fiscal 2021 first quarter results.