Tom Taylor
Analyst · Credit Suisse. Please proceed with your question
Thank you, Matt and thanks to everyone joining our call today. Let me start by saying that I am very pleased with our third quarter results. We achieved total sales growth of 26.7% from the third quarter of 2017 to a record $435.9 million. Comparable store sales grew 11.1% on top of 13.5% growth last year and adjusted EPS grew 41% from the same period of fiscal 2017, all exceeding our expectations. Our third quarter results reflect the ongoing strength of our differentiated business model and compelling value proposition that continue to resonate with our consumers and pros. This further drives market share gains and in the very fragmented $20 billion hard surface flooring industry. In the third quarter, we opened 7 new stores, including 6 openings in new markets. We are excited about our openings in densely populated markets like Boston and our second store in Seattle. In addition, we successfully rolled out our Pro Premier Loyalty Program companywide and are enthusiastic about the program’s potential. Our teams focus gives me the confidence in our future. I believe that our current size where only a fraction of what we can ultimately achieve and we have significant growth opportunities ahead of us. It’s an exciting time here at Floor & Décor. I also want to thank our associates for all their hard work in serving our customers and communities. Now, turning to the third quarter results, we continued our nearly decade-long history of double-digit comp store sales growth. At the same time, we have been making substantial investments to support our growth. Despite these investments, we delivered third quarter operating income growth of nearly 20% and adjusted diluted EPS growth of 41% from the third quarter of 2017. We are especially pleased to have exceeded our third quarter revenue and earnings outlook. This occurred during the period that was particularly difficult to forecast due to the last year’s unprecedented impact to one-third of our stores by Hurricane Irma and Harvey. Our business during the third quarter outside of storm affected areas comped 10%. Looking to the future, we continue to see significant market share gain opportunities as we expand our footprint and build brand awareness. We will continue to invest in our connected customer, Pro, designer and DIY strategies. We are enhancing our marketing efforts to drive more traffic both online and in our stores. With our brand awareness still low and our market share still small, we are well-positioned to build on our share gains given the fragmented nature of our industry. The key to our success has been and continues to be our people and the disciplined investments we make across all areas of our business. A bit later I will touch on several of the investments that are increasing returns and driving growth. To reiterate our key growth priorities and area of investments are; one, opening new stores, two, increasing comparable store sales, three, expanding the connected customer experience and four, improving the Pro customer experience. Now let me briefly highlight the progress we made in the third quarter in each of these areas. Number one, we continued to invest in new store growth which remains our top priority. We continue to see a path towards at least 400 nationwide Floor & Decor stores. We have made a number of important changes in the way we invest in and open our new stores. These enhancements along with strong site selections have led to our class of ‘16 and projected 2017 new stores four-wall EBITDA to more than double previous years and are above our pro forma expectations. While our 2017 new stores have collectively not yet cycled past our 1 year anniversary, we continue to believe they will represent the best class of new stores in our history. We opened seven new stores in the third quarter and remain on track to open 17 new stores in 2018. This represents 20% growth from last year and is in line with our long-term targets. We are excited about the class of 2018 stores including those opened in densely populated metro markets like Long Island, Boston, San Francisco Bay Area and Seattle. We believe these stores will drive substantial growth and profitability over time. Our class of 2018 stores are opening favorably and our work around the class of 2019 stores is well underway. We expect another year of 20% unit growth and this is a direct reflection of the strength and capabilities of our real estate team. Number two, we continued to invest in driving comparable store sales growth. We remain focused on key comp store sales growth driving initiatives including product innovation, digital merchandising improvements, better training for our associates, Pro and designer strategies. We are also focused on investing in technology to provide superior experiences online and in-store for both our Pro and DIY customers, a few examples of investments we believe will serve the customers better. We are in the early stages of standing up our customer relationship management or CRM solution to smartly identify our customer from multiple sources, which should help us better segment, message and serve these customers over the coming years. We implemented a system for scheduling online appointments with our in-store designers. The increase in online appointments has far exceeded our expectations. We know that when a customer spends time with one of our designers, it has been far more than our average ticket. We also see both improved customer satisfaction stores and favorable customer reviews on social media when a designer is involved. We are still early in adopting these new solutions to learn and serve our customers, but we are excited with the early results. From a product and merchandising perspective, our expansive SKU offering visually inspiring design centers and displays, along with our breadth of assortment continue to set us apart. This allows us to flex with the ebbs and flows both within and across product categories. An example is our rigid core locking LVP within our LVP laminate category. The same competitive advantages that have led to our industry leading comparable store sales for a decade are clearly on display in this important category, Rigid core locking LVP has been our fastest growing product category for 3 years. Our in-stock assortment is materially higher than the competition. Our analysis shows that our products are better when compared with the competition when collectively comparing price, thickness, wear layer and warranty. Moreover, we have large visually inspiring displays that show our product on 8 foot by 3 foot display doors. So customers can appreciate how products will look in their homes. We consistently hear from our customers and employees that customers wanted to see, touch and feel product as well as have someone explain the features and benefits to them. This is an increase in purchase and customers like help in making the right decision for their project. In short, our entire value proposition is different, hard to replicate and has been working consistently for a long period of time as witnessed by our strong comp same-store sales growth over the past 10 years. Next, we continued to invest in expanding the connected customer experience. Sales originating through our website continue to grow at a much faster rate than our total sales growth. Online sales accounted for over 8% of our total sales in the third quarter with over half of all of our web traffic coming from mobile. About 75% of our e-commerce customers pickup in-store which demonstrates the synergy between our fiscal footprint and e-commerce business. We expect continued expansion of our store footprint to be a key driver of e-commerce growth. Recently, we made investments in machine learning on our website to help customers better identify products they are looking for thereby improving their online shopping experience. We launched a redesign of our mobile website and a new tool called My Project. This allows associates to build orders in the eye with the customer which helps our customers to expedite the checkout process. Alternatively, we can e-mail the order to our customers, so they can evaluate, change and transact on our website in the convenience of their home or on their mobile device. It is important to note that 70% of customers who ultimately buy from us will visit our website during the buying process. It is critical that our site is informative, inspirational and offers customers the ability to shop Floor & Décor however and whenever it is convenient for them. We continue to invest in the Pro customer experience. We completed the rollout of our Pro Premier Rewards Loyalty Program companywide and believe over the long-term that will generate a greater share of wallet and build loyalty with our pros. We have received very positive feedback. We tested and tweaked the solution for over 2 years to get it right and we believe our Pro Premier Rewards program is an industry leader. We saw favorable lift in sales in two different test environments in Phoenix and West Florida. Also for Pros, time is money and we have improved our pickup time to approximately 16 minutes, a substantial improvement from a few years back. We now have technology in all of our stores and training to help our stores understand how to safely and quickly get our customers through the checkout process. Now, I want to take a minute to address tariffs. Our experienced merchandising team has made meaningful strides in mitigating the risks of the imposed tariffs that were recently announced. Our strategy involves three distinct initiatives. First, we immediately began negotiations with our Chinese vendor partners and have made substantial progress in lowering the cost of the goods we purchase from them. Second, we continue to make progress to diversify the country of origin from all products where it makes sense to do so. This will happen over time. Finally, in areas where we are not able to completely offset the increase in tariffs with cost reductions, we will judiciously adjust retail pricing with a focus on achieving our overarching objective of maintaining our strong and competitive value proposition. In summary, we continue investing back in the business to provide both our customers and professional customers a truly unique customer experience. We remain focused on multiple areas across the business to support our growth and drive returns higher. We have a long and attractive runway of growth ahead of us. We believe we will continue to gain market share as we leverage our wooding retail formula of growing our store base 4 times across the U.S. I now would like to turn the call over to Trevor Lang, our CFO and Head of Pro Services to go over our financial results and guidance.