Darren Hele
Management
Welcome on behalf of myself and Neli to our F '27 interim results presentation hosted from our Midrand offices. We value the interest that you've shown to register for this live audio webcast. Special welcome to the Famous Brands family from our various offices. We've all worked harder and smarter to produce these interim results in a very difficult trading environment. They are a solid set of results. Definitely not where we'd expect it to be on 28th February with little doubt that fuel price and associated effects have constrained consumer spend and hampered our top line performance expectations from day 1 of the reporting period. We still have that are work in progress or actions that we are taking that are being closed out and are aligned to our strategic plans. So no surprises there. Definitely less of a to-do list than this time last year and no distraction creeping into the business. I always take the opportunity at this point to remind everybody about the driving force in our business that nothing happens in our business unless the sale is made at a restaurant. The agenda will be very simple, roughly 50 minutes of presentations with allocating 10 minutes to Q&A. The presentation, together with the supplementary slides, will hopefully assist you to answer some obvious questions about our business. The agenda will be split between Neli and I. I will start off and then hand over to Neli. And then our colleague, Ntando Ndaba, who is our Group Risk Executive, will handle Q&A. For those of you who may not have used this before, please log your questions via the portal. It's on the top left of your screen. You can also make your screen full screen, there is a button, at the bottom right side of your screen that you can use. So please feel free to put those questions in and Ntando will put them through to us later. From a performance perspective, we're definitely a focused performance and has resulted in increased cash flow, which has really been good. So from our perspective, definitely a highlight for the year and very, very important as we head into H2. But really, Leading Brands has led the performance, which underpins the resilient model of our Leading Brands, supported by Supply Chain, which has been underpinned by a multiyear investment, and it's proven itself through these difficult times. And we've invested through the difficult times, and it definitely bodes well for the future. We are, however, robustly addressing underperformance in some segments where we need to reduce cost distractions on the business. We have some good news that we've returned retail to a profitable level. Retail was a distraction this time last year, if you may recall, we've made good progress to claw back to a solid margin despite the tough trading environment. And really out of the last of our 6 highlights for the interims is that we remain a significant contributor to the South African economy and society as a proud BBBEE Level 1 contributor. And this, as the saying goes, reflects our work both on and off the field. As you may have seen in the announcements already, we have some very, very strong numbers that we've put through. One would always like to be driving the arrows up on all 6 metrics. We're very proud of the 3 metrics that we focused on here where we've generated strong free cash flow, strong revenue growth contextually given the environmental challenges, particularly and the pressure on the consumer. And as our cash flow cycle has improved post some of our investments, we've been able to focus on the dividend. Neli will obviously elaborate on some of these numbers a bit later. There's obviously been pressure on our headline earnings as is obvious and some pressure on our operating margin. And I think after her presentation, you'll be able to get some absolute clarity on those areas of pressure. They are related to the areas that we need to improve in the business. And again, as I said in the opening, our work in progress. So there should be no surprises on some of these metrics. We would have loved a more conducive environment to be able to drive volume better, which would reflect through to the bottom line. But we think given the circumstances, the driving the right metrics has worked and certainly, the revenue growth has been very encouraging in tough times. Our franchise brand footprints remain relevant for new and even more importantly, with our consumers. QSR is leading the way in terms of our business and further underpinning our relevance in consumers' lives and continuing to get closer to where the consumers live, work and play, as can be seen on the chart in terms of our net restaurant growth and the size of the relevant networks in QSR. Our casual dining portfolio in Leading Brands has had a quieter time relative to their QSR colleagues, but Mugg & Bean and Milky Lane benefited from format-led growth, which we continue to innovate and lead in. Wimpy remains a key part of our brand portfolio, giving consumers easy access to an affordable and pleasurable casual dining experience. And in some cases, maybe their first casual dining experience. The story of Signature Brands is not as rosy as Leading Brands, and this remains work in progress in our business. Signature Brands have experienced some closures in the fine dining area and a deliberately slower period as we work on the model. Admittedly, slower pace than we had aimed for, but nothing we're concerned about, and we're marginally behind our targets for the period. We're very, very excited about H2 activity, and we forecast to open additional 80 stores in the second half. And the pipeline looking forward beyond H2 remains buoyant with interested franchise partners and lots of pipeline opportunities. The property market seems -- with 3,070 restaurants under our umbrella right now, we're very confident about our ability to open the restaurants in H2 and beyond. South Africa remains our home. It remains the driving force in our business and the distinction in our business is important because Leading Brands is driving the growth in the SA context, and that's supported by Supply Chain, which is driving our operating profit. We continue to grow our SA footprint, and we continue to be a strong player in the SA market. We remain excited about SADC. However, it has come under significant pressure in the last 6 months, particularly Botswana, which has been challenging, and Neli will expand on some of that later. However, Southern African Development Community remains a key growth lever for us despite some of the challenges in these results. We have actively and deliberately slowed down in the AME region while we've been refocusing. The loss-making has been clawed back in this period versus prior year, and that recovery will definitely accelerate in H2. Signature Brands remains work in progress, and we have lots to do to claw back that to profitability. The U.K. market is challenging at present with no imminent relief in sight in that particular market. As I said earlier, Leading Brands is a driving force of our business. It's maintained momentum and delivered growth despite the challenging market conditions. Distinction between casual dining restaurants and QSR restaurants remains important in the Leading Brands business. Neither is less important, but they are different in the consumer's life, which we respect and we work towards servicing the needs of those consumers. The new store restaurants and revamped restaurants have shown strong growth in the marketplace and our increasing competitive presence in the right places is important to us. That growth that we talk about and the ability to open net new restaurants is format-led and that growth continues to create opportunities as we focus on drive-thrus, smaller restaurant formats that meet consumer needs and consumer demands. But consumers are not always just going out. So from our perspective, pin drop delivery or home delivery, as some people call it, continues to be a channel where we work well in and not just leave to third-party aggregators to take product to the consumer. Our franchise partners remain committed to our business. They continue to show interest, and they like our business model, and they continue to underpin and invest in our brands. And nowadays, as the tech world expands, it's not just about selling hamburgers. Our investment in Munch and the rollout is simplifying our technology program and ultimately leading to an easier tech stack at store level for our franchise partners. Last year, this time, that number was sitting at 453. So we have made good progress over the reporting period. Now getting down to the stuff that really matters, and that's growth. In terms of our Leading Brands portfolio, we've again distinguished there between casual dining in the purple and quick service restaurants in the yellow. We've provided the quarter-on-quarter performance given the nature of the trading environment that we're in. We don't report on quarters. But I think given the context of around Easter and of course, the fuel price that has been biting with fuel prices only kicking in from April, there's been some serious pressure building on the consumer. So even then, I think the context of what we've done at system-wide level, which reflects the growth in the restaurants as is important. And that's really brought us through to a 2.7% average. And again, you can see some more pressure on casual dining than on QSR. The QSR team have delivered particularly well over this reporting period. The like-for-like picture is not as impressive for casual dining, and there's a strong performance that has remained in tough times for QSR. Casual dining has come under pressure, particularly under Q2, and that has put our like-for-like at a lower number of 0.8% for the reporting period. Again, given the context of the consumer, the pressures in Q2, we're very comfortable with this number at this point in time, and we believe there's obviously runway to recover and improve. So it reflects the environment and it does reflect the nature of QSR versus CDR and again, around the affordability gap, particularly. Our Supply Chain business, as you saw in the earlier graph, which is a key driver of operational profit is important and owning our physical Supply Chain remains an integral part of our and our business model. And it's really about the back end in service of the front-end franchisee and front-end retail. We've reinvested capital in our platform to modernize it during tough economic cycles and really started to see that benefit flowing through in these particular results. We've integrated more third-party products into our logistics platform such as Coca-Cola, which services franchisees in the past. And in some cases, we've added to our basket to service retailers better, just to clarify, not the Coca-Cola basket for retailers. This is strategically important given the value of owning the Supply Chain in our particular business. We've been growing the basket or the manufacturing basket when appropriate and the manufacturing team have been focused on where appropriate in-sourcing volumes that we can put through to our franchise partners at same or better quality price and service. We had faced challenges in the retail sector as we reported [ Serb's ] and the team have done a great job of clawing back some of the challenges that we've had. We've had significantly better economics in the retail mix and volume recovery is expected in H2. Most of the clawback had happened in Q2. So we think we could -- would certainly show some better recovery in H2 with volume growth. We continue to invest in manufacturing, which has been moderated with capital and focused on value projects, which actually create value within our business. The manufacturing team is very focused on how they deploy capital and working hard at moving the needle. Of course, the big shadow, I think, in the SA context and globally is the increase in fuel pricing. We are comfortable in that we have been able to partially recover some of that through agreement with our franchise partners on a special levy, which is quite unique to obviously our closed-loop system. So we haven't necessarily taken the full hit of the pricing. We have quite a unique model, and there was some margin recovery that we were able to do, not necessarily the full amount. And of course, the fuel price fluctuates dramatically from month to month. And as reported previously, beef and coffee had been putting significant pressure on the business. It is good to report that these key commodities are showing less pressure on the business and have eased some of the pressure at the front end around menu pricing for us. There's still pressure on beef, but definitely not the levels that we spoke about when we last reported to you. So I'm going to take a little bit of time around this particular graph. But really, what it does is explain the benign overall price/mix effect that's supporting our focus on containing inflation through the Supply Chain. And that's really what we're trying to do is manage that inflation through to franchisees, and we think we're doing a pretty good job of understanding it given the dynamic basket. We are, however, suffering with some mix challenges, and that's a variety of factors that work through that. So if you focus on the graph, you can see that volume was definitely led by the retail recovery and of course, growing the basket, as I spoke about. Volumes are definitely starting to pick up because of the different channels that we have. And this indicates that the overall revenue per unit and mix is lower year-on-year and suggests that the Supply Chain is helping to moderate inflationary pressures across the basket. Now that does sound like a bit of a mouthful. But really, what it's indicating in our business and the numbers that we look at is that we're starting to become more efficient in the Supply Chain as a result of the investment. The challenge is the mix, and we need to work through that. The higher inflation in the prior period has driven key commodity pressures, and those are now easing, as you can see in the inflation number that is there. And that's obviously primarily a food inflation, but there is packaging in that, too. Now let me just talk about the complexity of the mix because that's the negative number. I think volume can easily be explained and inflation can easily be explained, and there's been some good work there. The mix has not been favorable, and it continues to move around as the brand portfolio performance changes and menus evolve. As an example, as a ratio, 53% of line items were bought in versus 57% last year. So we bought in less line items and 41% on value versus 50% last year, which is really indicating that the manufacturing volumes now represent 47% of our volumes. The increased utilization of our manufacturing capability, together with the changing external purchase mix is helping contain the overall price carried through the logistics basket and ultimately to the franchisees. Some of the challenge within this is the introduction of a strong beverages category into our logistics network. And beverages were the major volume driver, but their GP margin was lower, illustrating the mix margin challenge that I've spoken about. We ultimately believe that we're well positioned to convert the volume growth into margin growth, and that's the most important thing, particularly given the lower retail sales this year. And we can do that through better mix, better distribution economics and tighter transport control. So moving to some of the more challenging parts of the business. I've spoken about Leading Brands, and I've spoken about Supply Chain. But the South African Development Community area, as I've spoken about, is a key part of our growth and an area that we're driving hard to perform in. And it is a key part of the Leading Brands, and it's an exciting growth prospect for us despite Botswana being a detractor at present. And unfortunately, the decline in like-for-like sales in Botswana has continued. And Botswana is a key detractor of performance given the number of company-owned operations, and we are seeing a decline in these like-for-like sales in that particular market. As an example, we saw a 13.5% decline in like-for-like sales in pula terms in the market for the reporting period. The transaction counts in that market remain under pressure with pricing and mix unable to compensate fully for the lower customer frequency. The cost base is being managed, reflected in lower operating expenses and store-level labor savings, but the benefits are not yet sufficient to offset the impact of lower revenue productivity. We're absolutely confident that our partner and the team are digging deep, doing the right things to navigate these challenging times amid an outlook that is more uncertain than any time in the 30 years that we've traded there. Neli will elaborate a bit more around some of the dynamics of the transaction that we've announced on this particular market. But be that as it may, this shouldn't detract from our optimism around the SADC market. Discipline and continue to improve operations in the region, focusing on the basics in business around product availability, service, cost management and network optimization. So we have really dug deep in this particular region and working harder and smarter. On the positive side, we've continued to grow our footprint with 7 new restaurants opened. And those restaurants, we're optimistic about and they've opened across Zimbabwe, Zambia, Namibia and Eswatini. Several markets, however, continue to experience growth. So the number that is really reflecting there is the size of Botswana is pulling the market down. However, there are some buoyant markets despite those markets too suffering with fuel pricing and with some of the dynamics that we're seeing in the SA market, really giving us more encouragement about being optimistic about this market. And the consumer in these markets is not fundamentally different to the SA consumer. They are the same -- suffering the same economic conditions, and they feel the same, and we are leading with value in these markets as we're doing in the South African context to make sure that we're relevant to the consumer, even though the consumer may have different nuances to what we're accustomed to. And of course, there's going to be some challenges. More recently, the fuel situation in Malawi has put pressure, and that will put pressure in H2. But it's a basket of countries and you're going to have a basket of outcomes. We are, however, focused on where we're expanding, and we are very specific and deliberate about what we're doing and really focusing on the markets that demonstrate attractive growth potential. So targeted growth is happening in this particular region, and the team is very focused on that. The challenge in the AME context is very different, and we're probably not as bullish as I would be coming across around SADC. We've absolutely narrowed our focus down to a focus on Africa, and I'll talk about that and really shaping the portfolio to create a platform for growth or a refocused platform of growth. And we still believe that growth outside of South Africa and outside of SADC remains an opportunity, which we are tackling cautiously. I need to just reiterate that. And this does read as a litany of challenges. Some are past, some are present, some are tackled and some are in process of being tackled. We have now permanently exited the UAE -- actually subsequent to this and to preparing the documentation, we have made some progress on our legal case, and we've got a strong outcome there in our favor. And that was really as a result of some challenges with the multi-restaurant franchise partner. However, the ultimate end is that we've exited the market in totality, and we have no imminent plan to return to that particular market. So the focus then will be remaining on Africa. The portfolio does remain subscale. We have limited activity in the period. We opened a single store in Lagos, but you are likely to see more activity in H2, particularly coming out of our Kenya market where there's been quite a lot of activity. There are, however, several markets experiencing significant inflation and Supply Chain challenges. So it's not all easy. Thankfully, the markets that we're in are typically easier to navigate and generally are English markets for us. We have one Francophone market. But generally, we are struggling with some challenges with Supply Chain and the team are working hard around working through those and making good progress. The revenue decline, as Neli will talk about, is not necessarily a reflection of performance. We have had a significant change in the business model, moving Kenya and Mauritius from company-owned to a franchise model. So you have the revenue that then disappears and converts to a royalty revenue. Mauritius only happened in Q1, so there are some drag on these results as well as restructuring costs which have been now managed as -- and has now been managed as part of SADC. So the clawback in AME that I referred to in H2 is also as a result of some of that activity in H1. We've got a new operating structure, which we've been working on, and that structure has been aligned to a licensed or franchise model and has been led and driven by the Leading Brands team out of South Africa. So we'll be fully out of our Dubai operations and where we were servicing some of the AME markets from. We've opened, in fact, this past weekend, our second Steers and second Debonairs in Malaysia. So our partner, license partner there is focused on that second restaurant and really a great kudos for us and the work that's been done by the team again in this reporting period. So very exciting for us and a nice growth story, which we've spoken about before. So the team will be watching that, and we hope to be opening further restaurants over the next couple of years. So again, some more challenges in the business and assure you that corrective actions are underway to restore portfolio profitability. We're definitely feeling a different trend to Leading Brands in this particular market. We're seeing a constrained consumer spend with feeling a bigger pinch on the consumer in luxury and fine dining versus what Leading Brands has particularly seen. And I suppose that really does talk to ticket size and frequency versus the higher ticket size in the fine dining and luxury space. The PAUL brand, particularly, which sits as a unique model inside Signature Brands, which is our licensed company store arrangement, has continued to put pressure on the profitability with no improvement in losses versus prior year. So that really is a challenge, and we're working hard on addressing that, and there's been lots of change and adjustment in that particular business model. The team continued to focus on the levers that they can pull, probably not as simple as in Leading Brands, but focusing on value-led menu offerings, which again does reduce spend per head, as much tactical and local marketing as possible and occasion-based promotion. So again, trying to focus on what the consumer needs, but it is a smaller and niche part of the business and does require a different mindset in certain parts. The Captive Market brands continue to perform well within that market. So it's not a challenge in Signature Brands in its entirety. It's around some of the parts that make up the whole. We have commenced the revamp program in some parts of that business. So it's not all doom and gloom, and we have franchisees that are willing to reinvest in their businesses and see value in that particular model. So comfortable again that you'll start to see some clawback in H2. And the Munch tech stack that I spoke about earlier, which I won't elaborate also is getting a benefit in Signature Brands, and we're starting to see that rollout assisting franchisees in this space and helping them to better control their operations. The sales picture in Signature Brands is definitely not as rosy as Leading Brands. And as you can see on the chart there, the burgundy being the like-for-like and the orange being the system-wide, and we've had a very, very tough reporting period for H1 in this particular year. So work to do there. Some of that definitely driven by the company's comes straight through on to this revenue line. So you'll be seeing the numbers proportionately in the financials revenue and not franchise revenue. There are some closures, which is why you're seeing a growth or a decline in the system-wide number and hence, the difference to like-for-like and system-wide, which really accounts for some of the closures, particularly in the Fine Dining portfolio, and that's why you see that difference. So the like-for-like number not far off the casual dining trend that you portfolio with the mix, but definitely system-wide feeling some of those store closures. The U.K. restaurant sector is very interesting and is probably more of a challenge for us as a South African business. And the cost pressures in the U.K. continue to erode sales performance. The consumer is very, very stretched and struggling in terms of how they prioritize their spending and the eating out, and eating out has become an expensive conversation. And those conversations are starting to be held at home or using online platforms a lot more. The consumer patterns have definitely changed and the market is always highly competitive, and that part hasn't changed. But we are seeing a definite drop-off in frequency in eating out as a broader market. We're a small player in the market, and those trends haven't been any different for us. The cost base in restaurants is a challenge. The fuel model works differently to SA. So those higher costs come through a lot quicker and they're not staged and they're not once a month. So you're feeling this constant climbing of prices. And of course, as they head to winter, the consumer is going to be feeling that a lot more. Labor is a significant cost, and that is a knock-on effect of a whole lot of things that have happened in prior years, but government continues to prioritize wages and particularly the new government. So running restaurants becomes particularly challenging with the cost on labor and our franchisees are feeling that. And of course, that will have a knock-on effect onto pricing, which is higher than what the consumer is willing to pay. We have worked hard as -- at the reporting period to rationalize our own cost base, put in a new support structure. So we have taken some of the support services, and we've centralized them. We are doing some other activities around cost control. We still have a need to support the market. So we haven't been able to be overly radical in what we do. We need to continue to service our franchise network, but definitely have rationalized the cost base and working hard on that. And as always, we have to put the consumer at the center of any market that we're in, and the team is very focused around value, convenience and how they talk to the consumer, putting in promotions that are differentiated and experienced -- experience driven, sorry. So that work is continuing in the market and making sure we deliver on value. And the convenience aspect is really driven by a high reliance on delivery aggregators. So we don't have our own delivery platform there. We are reliant on the delivery aggregators as are most of the market players, and that is a particularly high-growth area or remains a high-growth area in that particular market. So really, the cost pressures in the U.K. overall continue to put pressure on the sales performance overall. So before I hand over to Neli, I think really just to summarize is that we remain absolutely confident that we can remove the drag that Signature Brands is posing from a specific part of the business. U.K. is likely to be challenging in H2 and progress has already been made in AME with notable change likely in H2. So I'm going to hand over to Neli, who will give you a little bit more color on the numbers behind some of the statements. Thanks, Neli.