Good morning, and welcome to the 1-800-FLOWERS.COM Inc. Fiscal 2023 Second Quarter Results Conference Call. All participants will be in a listen-only mode. After today's presentation, there will be an opportunity to ask questions. And please note that this event is being recorded. I would now like to turn the conference over to Andy Milevoj, Senior Vice President of Investor Relations. Please go ahead.

Good morning, and welcome to our fiscal 2023 second quarter earnings call. Joining us today are Chris McCann, CEO; Tom Hartnett, President; and Bill Shea, CFO. Before we begin the call, I'd like to remind you that some of the statements we make on today's call are covered by the Safe Harbor disclaimer contained in our press release and public documents. During this call, we will make forward-looking statements with predictions, projections and other statements about future events. These statements are based on current expectations and assumptions that are subject to risks and uncertainties, including those contained in our press release and public filings with the Securities and Exchange Commission. The company disclaims any obligation to update any of the forward-looking statements that may be made or discussed during this call. Additionally, we will discuss certain supplemental financial measures that were not prepared in accordance with GAAP. Reconciliations of these non-GAAP financial measures to the most directly comparable GAAP measures can be found in the tables of our earnings release. And now, I'll turn the call over to Chris.

Thank you, everyone, and good morning. Our second quarter results reflect a successful holiday season and benefited from the strength of our food brands and improving gross margins. We did a good job projecting consumer demand for the quarter, particularly related to trends and sales curves. On a consolidated basis, revenue declined 4.8%. Our Gourmet Foods & Gift Baskets business had a solid quarter, with revenue being relatively flat, while revenue within our Consumer Floral & Gifts segment decreased 12%. This has been keeping with past trends in which consumers gravitate towards food gifting options from floral arrangements in challenging macroeconomic environments. Unlike a year ago, when there was an unprecedented pull-forward in holiday demand due to the global supply chain challenges, we had anticipated that customers would revert to their historical shopping patterns and shop much closer to the holidays, and that is what we experienced. Beginning in October, we witnessed a very promotional retail environment and those trends continued throughout the holiday period. Additionally, with some of our brands that offer a lower price point and appeal to a lower income customer, we noticed that customers appear to be more price sensitive and were waiting for deals. We strategically utilized promotional pricing throughout the holiday period to entice customers, while simultaneously reducing other offers, such as free shipping, that were not as impactful in the current economic environment. Moving forward to November, Black Friday and Cyber Monday were, once again, big days for us and represented a kick-off to the holiday shopping season. In fact, PersonalizationMall had its biggest revenue day ever on Cyber Monday. From now, we continue to see demand build throughout the month of December with some of our greatest volume days coming during the two weeks before Christmas. Customers traded up to higher value,…

Thank you, Chris. As Chris highlighted, our second quarter performance was solid, benefiting from the resiliency of our Gourmet Foods & Gift Basket business. We were able to generate adjusted EBITDA of $131.4 million and offset the 4.8% revenue decline by improving gross margins and by managing our cost structure. Gross margin improvement was led by 170 basis point increase within our Gourmet Foods & Gift Baskets business, which benefited from our strategic pricing initiatives; lower year-over-year ocean freight costs that continue to trend favorably; a more stable labor market, which enabled us to reduce overtime pay; and our logistics optimization efforts that leverages our full distribution network to reduce shipping zones and deliver products closer to the recipients. Furthermore, our warehouse automation efforts have enabled us to meaningfully improve efficiencies. Our Hebron, Ohio facility is in the second year since we installed automation, and we processed over 1.8 million packages in December, increasing throughput by 8% over last year while reducing expenses. And, we completed our next phase of automation in our Atlanta, Georgia facility that enabled us to fulfill orders for multiple food brands and increase throughput by 42% for the month of December over last year. Longer-term, we believe that we will gradually restore our gross margins to their historical levels and leverage the significant top-line growth of the past few years to drive bottom-line results. You may recall that the Gourmet Foods & Gift Baskets business was the most impacted by the negative macro cost inputs for the past 18 months. Our Consumer Floral & Gifts segment was less impacted, and thus its recovery is subject to certain macro trends that have not yet improved. Now, let's review our key metrics for the second quarter. Total net revenues declined 4.8% to $897.9 million as compared to…

Thanks, Bill. To recap our performance this quarter, we had a successful holiday season. However, consumers continue to be challenged by inflationary pressures. We believe that the macro environment will remain challenging throughout the remainder of our fiscal year and are proactively addressing these trends with compelling high-value bundle assortments that appeal to a wide variety of customers. Nonetheless, we remain very bullish about our long-term prospects. Our foundation built on our all-star family of brands is strong and positions us to perform well as the macro environment improves. The diversification of our portfolio helps mitigate and provides resiliency to seasonality. Our core customer remains loyal, and we continue to deepen our relationships with them through our innovative marketing and engagement efforts. This is what distinguishes us in the marketplace, because we care about nurturing our relationships with our customers. As I noted earlier, we built the company on knowing that people are naturally compelled to give, and it's no coincidence that we've found our best customers to be the ones who enjoy giving the most. A single thread runs through all the giving, it brings joy to everyone involved, and that's why we say, Giving is the Gift. Now, I'd like to open the call for any questions that you may have. Thank you.

We will now begin the question-and-answer session. And our first question today will come from Dan Kurnos with The Benchmark Company. Please go ahead.

Great. Thanks. Good morning. Nice job on the bottom-line, guys, in the quarter. Couple of things for me, maybe just on some of the noise around mix here. You did talk about PMall having the strong Cyber Monday. Can you just talk how it did overall in the quarter? And I think in the past, we've kind of talked about some pricing (ph) within PMall. On the gifting side, which we can keep separate for now, you've got some price uplift, but just in general, like either Consumer Floral or PMall, how are you thinking about kind of pricing and promotion activity given kind of the consumer backdrop right now as we go into Q1 with a bunch of excess inventory built up kind of all throughout e-comm? How are you thinking about that backdrop?

Sure. Thanks, Dan. Good to hear from you. We're very happy with the quarter and the performance that we had, especially on how we managed the cost structure of the company throughout the quarter. So, thank you for that. As we look forward, from a PMall perspective, we were thrilled to see that Cyber Monday being a record day for PMall. And Bill, overall PMall performance?

Yes. PMall was down that mid-single digit kind of range from a top-line perspective. Again, it's seeing the same kind of trends we're seeing throughout the business and that every day is soft. It had a strong Cyber Monday, a little softness in the early part of December, and then a very strong finish.

And Tom, what are we looking at really from the pricing initiatives from a PMall and Consumer Floral point of view as we look forward now?

Yes. I mean -- good morning, Dan. It's Tom. Certainly, we talked about our strategic pricing initiatives on some of the -- our lower price point products, whether it'd be PersonalizationMall, Shari's, Cheryl's Cookies, those consumers where their household incomes are a little bit more challenged in this environment. We have seen the need to be promotional, but as Chris mentioned in his remarks, we've been able to pull away from some of the shipping discounts we've done in the past. So, we've been able to maintain margins pretty well on that. I mean -- and with Flowers -- and we're certainly blessed with our largest brands Harry & David and Flowers where we have a broad-ranging consumers, so many of them are in higher household demographic incomes, and that allows us to move customers up on value and pricing and take advantage of the bundles and create your own products that we have to increase prices to those consumers.

And I think when you look at this past quarter, I think it's a good example there where through pricing initiatives -- strategic pricing initiatives as well as just merchandising mix and featuring more bundles and higher price point items, we were able to lift AOV by 6%.

So, our average order was about $90, up around 6%. Probably half of that was due to the strategic pricing initiatives that we put in place, and about half of it is due to kind of mix. And seeing the more affluent consumer buying up and some of our bundles and higher priced items being very attractive.

Got it. That's really helpful. Funny isn't it how we're going into recession and consumers now willing to pay for shipping and returns, whereas those were the things they wanted most free when things were better. Alternatively, you guys talked about record for Harry & David. And I think that, that is really important. Obviously, it's been a great brand for you guys. And the vast majority of the upside in order came from GFGB. So, Bill, just any incremental color on sort of Harry & David outperformance relative to the rest of GFGB? And then, you guys did this kind of exercise before, and Bill you touched on it a little bit in your prepared remarks, but it'd be really helpful to kind understand how much of the early action you guys took to avoid sort of the repeat of last year drove the margin upside versus how much was sort of your organic improvement from whether it's optimization or (ph) versus kind of the lower input costs that are out of your control like shipping? Like, if you kind of parse that out for us, I think that would be super helpful.

Well, first off, what drove the quarter certainly was the performance of our food brands, relatively flat from a top-line perspective. Harry & David is the biggest brand, and Harry & David performed the best of all from -- certainly from a top-line perspective, and kind of low single-digit growth year-over-year. We did make the investments in inventory to offset the supply chain challenges that we experienced last year. It's certainly made for more operational efficiencies that we had, because both having the inventory on hand and having access to labor, labor availability was there, allowed us to a much more efficient operation. So, that helped -- certainly helped -- was a component of the 170 basis point improvement in gross margins that we saw on the food brands.

Okay. I'll follow-up with you more on that offline. The last one for me and I'll step away. I always ask you this, Chris, just kind of looking out ahead understanding that there's consumer uncertainty, but the way that you've oriented everything, the pricing initiatives, like good to get confidence on the margin side just from a revenue perspective. If things were more stable, I mean, how would you kind of view potential for top-line progress? And if you want to parse it out between sort of Consumer Floral versus Food, that would be helpful too. Thanks.

Sure, Dan. I think, we have a lot of confidence as we look forward with our business, as I mentioned in our remarks. With the platform that we build, providing the operating leverage that we're showing, the benefits and the improvement we're seeing in OpEx spend, coupled with the gross margin improvement, really gives us some confidence as we go forward. And what we're doing is we're building off of the strength that we've built over the last couple of years. Bill mentioned in his comments that over the last two or three years, we've grown like 77%. We've doubled the size of our customer base. So, we're leveraging that capability to product catalog that we continue to expand and certainly with our newest acquisition moving deeper into the personalization category. So, as we look, even in a challenging environment going forward, we see -- as we stated, we see softness still in the everyday business and that's where customers are still pulling back a bit. But we have Valentine's Day holiday next week, 10 days, whatever it might be at this point. And so, we're seeing the consumers still come back for the holiday periods like that and then we move into the spring holidays of graduations and Mother's Day et cetera. So, we think we're in a really good position to finish out the year where we anticipated we would.

All right, great. Thanks for all the color. Appreciate it, and congrats again.

Thank you.

And our next question will come from Michael Kupinski with Noble Capital Markets. Please go ahead.

Yes, thank you, and congrats on your solid quarter. A couple of questions. Can you talk about the tone of the market for Valentine's Day? Is it more competitive than years past? Are your competitors being more rational, less promotional? Or has the economic conditions warned it being promotional this time? Can you just kind of give me a tone of the market?

I'll turn this to Tom to see if he could give you a tone of the market. Keep in mind that Valentine's is the last-minute holiday. And just as we saw our customers revert back during the Christmas holiday to pre-pandemic shopping trends and curves, we expect to see the same thing. So, the holiday is still in front of us. But, Tom, what are we seeing in the marketplace?

Yes, I mean, it is early. I think in some cases we are seeing -- I'd say, it's always a competitive environment, but it's the same player. So, it's -- I think the same rules apply and we've been playing this out for many years. I'd say just on the uncertainty of the consumer, I'd say there's more focus on bottom of the funnel tactics that's what we would have expected, et cetera. So, obviously, our overall marketing strategies taking that into account.

Got you. And can you talk a little bit about Things Remembered? I know it's a relatively small acquisition, but it seems reminiscent of Shari's Berries in that acquisition, which was very successful. Can you talk about the revenue opportunity you have there? And what type of margins you anticipate going forward?

Well, I'll give you as much color as we can there, Michael. And you're right, it's a relatively small acquisition, but one that really demonstrates how we have the leverage of the platform that we've built and can bring acquisitions like that, then maybe working as a standalone business, we can put them on our platform, inject some growth into them and manage them appropriately with the gross margin capabilities that we have as well as our OpEx capabilities. So, it's a good example of how we can do these tuck-in acquisitions as we move along. Tom, why don't you talk a little bit just about the market positioning of Things Remembered versus PersonalizationMall.

Yes. Certainly, from a product price point, Things Remembered is at a different tier of pricing than PersonalizationMall. And I think it is focused right now. We're looking at brand positioning very closely around so many of life's important occasions, whether it be weddings, anniversaries, religious, milestones, graduations. So, it fit the whole product catalog as we bring this to bear will benefit our personalization space. It also fits really well in our overall enterprise assortment and our customers. So, we feel good about that. And we have such a strong operations team at PersonalizationMall to be able to take all the operations that existed in Things Remembered and bring that into their facilities and lever that up. I guess just some color. With the transaction, we are getting over 1 million active e-mail -- e-commerce customers. So, we think that's going to be very leverageable. And it's early days, but we're bullish that we're going to be able to grow this revenue nicely. But as we're starting, we're creating a brand-new e-commerce site, which we'll be leveraging, obviously, our platforms. So, we're looking in the next couple of months to launch the brand again.

And the key fact here, Michael, is, as I mentioned, similar to what we did with Shari's -- as you point out, similar to what we did with Shari's Berries, similar to what we did with in the food stain, in the food space with Vital Choice, this gives us the ability to kind of land and expand in the personalization category. So, as we built and appended the personalization capabilities to our platform, now we're able to leverage that part of the platform and expand as well. And I think it's just consistent with our overall growth strategy, continued to get organic growth where we can at affordable cost and complemented with good M&A opportunities as we see these tuck-in opportunities. And when we see a larger opportunity like we did last with PersonalizationMall, we're in position to do that as well based on the strength of the business and the strength of the balance sheet that we have.

Thanks for the color. The automation of their distribution facilities, is that all behind the company now or is that fully reflected in this last quarter?

Michael, there will always be automation opportunities for us, but the big spend is behind us. As we've discussed, in the past with our capital, two years ago, we were at about $55 million. Last year, we were at $65 million. And those were higher than our historical averages. This year, we're bringing it back down to about $45 million. In that $45 million during the first half of this year, there was still the completion of our Atlanta, Georgia kind of major phase of automation there. So -- but there will always be projects that we have to continue to automate and improve our operations, whether it be in our distribution centers, whether it be in our service center, but just ways to improve our operations.

Got you. And then just regarding capital allocation, will we see share buybacks? Or is the focus still debt reduction, or both? Or can you give us a flavor of what the capital allocation is there?

Yes. I think first and foremost, we always look at how we can bring the best shareholder value. But as we've been discussing and we've had just the smaller acquisitions in the last couple of years, but strategic M&A is our first priority. We think the best way to bring shareholder value is to grow this business; so, M&A, CapEx where we see, investments in the business that we believe can either drive up operating performance or help just drive performance, debt repayments, and then stock buybacks are always a component of our capital allocation.

Great. Thanks. That's all I have. Thank you.

Thank you, Michael.

And our next question will come from Alex Berman with Craig-Hallum. Please go ahead.

Great. Thanks very much for taking my question, and congratulations on a nice holiday season. I wanted to ask about the trajectory of getting gross margin back to historical levels over the longer term. As you think about kind of what your gross margin will be in the future, how is that going to compare to historical levels in terms of the components within that, things like product margin, freight, labor? Do you anticipate it being a similar mix to what you had historically? Or is there going to be kind of a different way to get to the same number when things start to normalize for you?

Alex, thanks for the question. First of all, I do think we've hit an inflection point with respect to gross margins. We anticipated that we would see stabilization of our margins in the second quarter and we achieved that. We got the 90 basis points improvement overall, 170 basis points improvement from our food brands. That was a combination of strategic pricing initiatives, the reduction in inbound freight costs, which continues to trend favorably for us, the improvement in labor availability, and as I mentioned before to Dan, just -- that just allowed for operating efficiency, and certainly automation that we have. I think over the -- we expect the second half of this year will going to continue to show improvement in gross margins year-over-year. Certainly, that's going to continue into fiscal '24 and beyond. As you point out, I think over the long term, we expect to get back to our gross margins. If you look over the 10 years prior to last year, give or take 50 basis points, and we were in that 42% gross margin range. And we anticipate getting back to that. That's going to be a combination of commodity costs coming back into their more normalized range. They're still very high. Inbound freight, we are already seeing significant drops in inbound freight. We haven't gotten the full benefit of that yet, because we bought that at higher levels. That still has to flush through the P&L, but we've got some benefit on that. Pricing initiatives, we have certain pricing initiatives that we've been able to it through, but as the economy improves and as the consumer comes back, we'll be able to do some of that. Labor, we're driving -- we're spending capital to drive labor out of our -- labor hours out of our model. But labor rates are high and they're not coming back. So, there will be a little bit of a mix shift because I think labor is high and labor rates are just 50% higher than they were a few years ago. Commodity costs are high today, those will come back down. Inbound freight will come back down. Outbound freight will not come back. Outbound freight will still be high. So, we have to drive other efficiencies through our operations to drive margins and -- as well as some pricing initiatives to offset some of the components that will not come back down to historical levels.

All right. So, as you can see, we expect our gross margin -- as Bill just said, we expect our gross margin to improve over time back to historical levels. And then, now coupled with our OpEx management puts us in a strong position going forward.

Great. That's really helpful. Thank you both.

And our next question will come from Linda Bolton Weiser with D.A. Davidson. Please go ahead.

Yes. Hi. Thank you. Just on that point with the freight, can you just -- I think, you had said that freight costs were lower in the food business but higher in floral and gifts. So, I guess that's the difference between inbound and outbound freight. Can you just clarify that? And also, just with gasoline -- oil and gasoline prices being -- cost being lower, why wouldn't that kind of make the outbound freight lower as well?

Yes, Bill, why don't you see if you could break that down a little bit.

Yes. Inbound freight is down dramatically. And what we're paying on containers today is significantly below what we were paying a year ago. That hasn't fully flushed through the P&L, yet we saw -- certainly saw some benefit of that in Q2. We'll see more of that in the second year. And certainly, as we head into fiscal '24, as we replenish inventory, there will be even -- it will be even lower. It just impacts the food side of the business more inbound freight, because on floral, it's not as impacted as much by inbound freight as the food brands are. Outbound freight affects everybody. It affects the food brands, it affects PersonalizationMall, and it affects the 1-800-Flowers. From a fuel perspective, we're still paying a higher -- fuels off its high, but fuel surcharges in the second quarter were still higher than they were a year ago. So, again, off their highs of maybe March, April, but certainly still significantly higher than where they were in December of -- November and December of a year ago. So that was still a headwind as we went through the second -- as we went through the second quarter.

Okay. Thank you. That's helpful. And then, I'm just curious about, like, some of these competitors that have been out there, and I know they're all small, but some of these small up and coming, I guess, mostly in the floral side that venture capital-backed type operations, have you seen any of them kind of go away because of the softness in this everyday gifting? Like, what have you seen in that kind of competitive landscape out there?

Sure, Linda. I think over time -- as you've seen with us in the floral industry over time, if we go back a number of years, there seems to always be a few new entries that come in and wind up fading away, and we've seen that with a couple of businesses. Some of the startups out there now, I don't know their current status, but any business that's out there right now that needs to raise cash, I think, is in trouble. And if you're going to need to raise cash right now, you're going to pay dearly for it. So, I think that could, I'm not saying we have seen it yet, but that could hamper some of the competition we see on the floral side or on the food side as well, and even in personalization space for that matter, it's just kind of across category for us. So, we're not seeing -- as Tom said, Valentine's Day continues to be a competitive scenario. It's the same players we've seen in the last year. Nobody has come or gone really new in the past year. So, no real change on the competitive landscape. But I question their go-forward viability in this environment.

Okay. Thank you very much. I appreciate it.

Thank you, Linda.

And this will conclude our question-and-answer session. I'd like to turn the conference back over to Chris McCann for any closing remarks.

Cole, thank you, and thank you all for your time and participation this morning. As we stated, we had a very successful holiday season and we're well positioned -- as we've been saying, well positioned to a bigger, better, stronger company than we were pre-pandemic, and we're very bullish on the future outlook of the company. So, I thank you for your time. And again, a reminder, it's not too early to order your Valentine's orders, and we all have many Valentine's in our lives. So, we're here to help you if you need it. Thank you.

The conference has now concluded. Thank you for attending today's presentation. You may now disconnect your lines at this time.