Joel Anderson
Analyst · Morgan Stanley. Please go ahead
Thank you, Christiana, and thanks everyone, for joining us for our fourth quarter and year-end earnings call. I will review the highlights of our fourth quarter and fiscal year performance as well as share some thoughts on 2021 before handing it over to Ken to discuss our financials in more detail. Then, we will open the call up for questions. Before I speak to our results, I want to acknowledge what an unprecedented year 2020 was. At this time last year we have little idea how much COVID would impact our business and our lives. So many of our customers, crew and fellow citizens were and remain deeply impacted by the pandemic. Our thoughts and prayers remain with them, especially those who lost loved ones. I want to recognize and thank our customers, our crew, our vendor partners and others who came together during the pandemic enabling us to adjust to the realities of operating in this environment. I truly am impressed with how our associates pivoted and embraced the change, relentlessly solving problems for issues we have never faced before. Working back from the customer and creating new ways of offering the trend-right products and store experience our customers expect from Five Below. Although it was an extremely difficult period, Five Below became stronger as a company because of it, developing new muscle that will serve us well in what is sure to remain a very dynamic operating environment. We will continue to operate with the health and safety of our customers and crew as our top priority, while maintaining financial discipline we have historically demonstrated. Now turning to the fourth quarter, our Q4 results exceeded the guidance we announced in conjunction with our holiday sales release. Sales were strong leading up to that announcement and accelerated in January fueled by the second round of stimulus. We delivered fourth quarter sales of $858.5 million or growth of nearly 25%, and earnings per share grew nearly 12% to $2.20. Comparable sales were remarkable 13.8%, representing the best Q4 comp we have ever achieved. Our e-commerce business continues to grow at a pace significantly faster than our stores; however, due to the small base, the overwhelming majority of our comps still comes from our stores. With respect to new stores, which remain our top growth opportunity, we opened two stores in the fourth quarter for a total of 120 net new stores opened across 32 states in 2020. Notably, our Bronx, New York store performed in the top 25 holiday grand openings even with the more restrictive environment and reduced marketing. We ended the year with 1,020 stores, a nearly fivefold increase when we went public in July of 2012, and leaving a long runway for growth to reach the 2,500 plus total store potential we continue to see in the United States. Before I speak to the specifics about the fourth quarter, I want to mention the key holiday selling period and acknowledge that both internal and external factors contributed to our strong performance. While our team did an outstanding job ensuring a safe, smooth, and successful holiday, we have benefited from external factors such as a favorable calendar and the ongoing shift in consumer spending from areas like travel and entertainment. Regarding the internal factors, from a merchandising perspective, the trend-right amazing value products in our stores resonated with our customers. We saw broad based strength throughout the store, especially in our room, style, sports, and tech worlds. The trends related COVID we experienced throughout the year continued. Room and tech benefited from the work and play-at-home trend, while style captured the direct COVID impact of customers buying masks and hand sanitizers among other items. Five Beyond also contributed to sales, both through the permanent offering in new stores and remodels as well as the seasonal Five Beyond wall that was in all our stores for the holidays for the second year. On the marketing front, we continued the shift to digital and fully eliminated our paper circulars, while decreasing our TV reach to approximately 25% of stores. As previously mentioned, we stopped our holiday campaign early this year to avoid big crowds in stores, given our desire to provide a safe shopping environment for everyone. On the digital front, we are focused on increasing our brand awareness and conversion through more targeted marketing, focusing on the acquisition and retention of our customers through various search and social platforms. In addition, we piloted tests with Instacart allowing us to offer our customers more flexible options to shop at our stores. With respect to infrastructure, our distribution center in Conroe, Texas became fully operational and was a big factor in helping to serve our stores in Texas, and further west more quickly and efficiently. Without a doubt, the Conroe facility helped us achieve the smoothest holiday we have ever experienced. On the e-commerce front, the addition of our Ohio fulfillment center was vital to serving increased customer demand online. In summary, we are very pleased with our fourth quarter, especially with the overall execution and operations during the holiday, from merchandising to supply chain to our stores and hiring. Now turning to the year, sales overall for 2020 were nearly $2 billion, with earnings per share of $2.20. We accomplished so much during 2020, while quickly pivoting to adapt to the new environment and new ways of working. None of this would have been possible without our incredible team, who I am so personally proud of. Their agility, grit, and resilience enabled us to close and safely reopen our entire fleet of existing stores in record pace as well as complete our new store opening plans and achieve our 1,000-store milestone. We accomplished all of this while making strides against our key strategic priorities, namely product, experience, and supply chain, while continuing to innovate. Let me highlight some of the accomplishments. Number one, we deepened our commitment to gaming with our first exclusive product collaboration with Bugha and opened three Localhost test stores adjacent to our stores. Number two, we innovated our in-store experience with the launch of our new prototype with Five Beyond in the back of the store. We also accelerated the implementation of our crew member assisted self-checkout to now about half of our chain, which was very helpful during the holiday season and made the checkout process more efficient for our customers. Number three, regarding the digital experience, we integrated the Hollar.com assets, including the launch of the Five Below app, which improved our e-commerce offerings. We also added new online services for our customers by partnering with Instacart to offer same day delivery in over 350 locations, while piloting a test of curbside pickup in select stores. And number four, on supply chain and systems, in addition to opening our new Texas, DC, we broke ground on our West Coast DC in Arizona, which will open in the summer of 2021. We completed the implementation of the new Oracle Core Retail Merchandising System, which provides us with a platform to support our future growth. We also upgraded our new warehouse management system in Pedricktown to support our store growth in the Northeast. Now, let me turn to 2021. We are really excited for this year and the return to a more normalized store growth program with plans to open 170 to 180 stores across 33 states in fiscal 2021. In fact, as of today, we have already opened 34 new stores, including two more opening this week. This year, we will be entering the states of Utah and New Mexico, bringing the states we operate in to 40. By the end of the year, Texas, Florida, California, and New York will have now surpassed our home state of Pennsylvania in terms of the number of Five Below stores, and we expect to continue to densify and grow in these states. We are also excited to continue to play offense, execute with discipline and make progress in furthering our strategic initiatives. Allow me to elaborate. First, as it relates to product, it all starts with the WOW factor that is our customer promise. Innovation and agility are core to Five Below. Adjusting to customer needs and new trends is what Five Below does very well, as we demonstrated during COVID. Let me give you a little more color on what we are doing with Five Beyond and product collaborations. The emergence of Five Beyond from our Ten Below tests is a great example how we pivoted to play offense. The customer has responded positively to our new Five Beyond assortment, which is filled with fresh, amazing value items and new categories to our customers. In 2020, the Five Beyond permanent section was in approximately 140 stores, and we plan to more than double that number in 2021, making it available in approximately 30% of our chain by year-end. We also plan to add the Five Beyond wall in all stores in select New Seasons like we did in January with the wellness offering. In addition, we're working on exclusive online items as part of the overall Five Beyond offering. As to product collaborations, we plan to expand the Bugha gaming offerings, as well as do more exclusive collaborations in 2021. In fact, we kicked off the year with a new partnership focused on the creative aspects of teens and tweens lives with Andrea Pippins, who's an illustrator and author. The Pippins collections of products helps kids to imagine, create and shine. Our colorful and inspiring teams have been very popular. We plan to create more opportunities like these in other areas cross our stores. Second, as it relates to experience, our goal is to elevate the experience for both our customers and our crew. How do we do that? We do that through innovation, both in store and digitally. In store, we are featuring a new prototype with Five Beyond in the backend store to build new stores and remodels. While our Localhost test was temporarily interrupted by COVID, we will restart this initiative to continue to add more Localhost locations in 2021. We continue to be pleased with our partnership with Nerd Street Gamers, and see them emerging as a leader in eSports. Expect us to continue to expand our capabilities in gaming. We also added a system self-checkout to over 250 more stores, including the majority of new stores and remodels, bringing the total stores with assisted self-checkout to about 60% of our chain. This allows us to move our crew from behind the register to the floor, to assist our customers with their shopping journey, which makes for a better customer experience overall. On the digital front, we are focused on increasing our brand awareness, and more targeted marketing. As I previously stated, we are focused on the acquisition and retention of our customers through various search and social platforms, and we'll continue to build upon our successful trial with Instacart into 2021. As for our crew experience, technology plays a key role. And in 2021, we are planning to upgrade our human capital management system. Finally, on supply chain, we're making progress in developing our core distribution network, and optimizing inventory management, while focused on other ways to make our processes more efficient. We will open our West DC and Buckeye, Arizona this year. In addition, we expect to break ground on our Midwest distribution center in Indiana, which we plan to open in 2022. This will complete the initial build out of our core distribution center network. The new configuration should allow us to service all our stores within two days. We are also optimizing our inventory for our new warehouse management system, and implementing a new cloud-based data and analytics platform for demand forecasting. Another ongoing project regarding inventory is focused on making packaging more efficient to optimize pallets and transportation. All these initiatives will be especially important this year, as we like others, contend with the ongoing global supply chain challenges resulting from the pandemic. In summary, as a company, we're committed to remain nimble and adapting to this dynamic operating environment. Including and through the vaccination period and subsequent return to normalcy, we are all creating. Five Below has a long history of successfully navigating difficult times, whether economic or other. And we believe that value never goes out of style. We remain laser focused on the customer and delivering our promise in a safe shopping environment. We work back from our customers to find those got to have it trend-right products and extreme value, and that will never change. With Easter just around the corner on April 4, we're really excited about our offering, and to be a destination for Easter basket stuffers, including gifts, candy, and all else that brings joy to our customers and helps them celebrate the holidays. With that, I'd like to turn it over to, Ken, for the financial discussion.