Gary A. Norcross - Fidelity National Information Services, Inc.
Management
I think there are several things driving it, Dan. If you think about it, let's back up. One of the things that we did was we pulled the sales organization out of the individual product lines as we went through the SunGard integration. We got a lot of benefit of that. We got a lot of leverage out of the sales force. By doing that, we also then started putting products together, especially across the I&W landscape, to form more end-to-end solutions, which historically that market had bought more front, middle, or back office and very discrete buying decisions. We're now seeing more end-to-end capabilities, and we've highlighted a number of those wins over the quarters. So then when you add the fact that FIS, given our scale in data center operation, we talked a lot about that, almost all of the IFS business is now taken in a SaaS model. There's a couple of minor exceptions, but in general, the entire IFS segment's a SaaS model. So now we've given not only a solution ability, but also access to world class data centers, which we've talked a lot about. And when you go to our clients and we're looking at prospects and working with them, it really is not only the capability of the product or solution, but how can they drive their total cost of ownership lower. And what we're seeing, and we've highlighted this for quite some time, we're seeing more and more of our clients push themselves to look at alternative ways to lower their overall cost, and just by leveraging our scale in the processing environment. And frankly, we drive a lot of best practices around that. So not only can we drive at a lower cost, we can do it very well. We're just seeing more and more of our customers open themselves up, our larger customers open themselves up to that kind of capability. So part of it is just more arrows in the quiver for our sales force that prior SunGard organization really didn't have this capability at the level we do. Part of it is getting the sales force out of the product line, so now they realize they can sell an entire solution and aligns their compensation models more effectively. And then the third is really a trend in the market, where people are just looking to lower their overall total cost of ownership. So I think all three of those things combined is really driving some of the outcome we're seeing.