Catherine Spear
Analyst · Piper Sandler. Please go ahead
Thanks, Todd, and good afternoon, everyone. Thank you for joining us for our second quarter 2022 conference call. I would like to start today's call by thanking the entire FIGS team for their engagement, agility and impressive execution. I am especially grateful for their unwavering commitment to the health care community as we work each and every day to create products that help our Awesome Humans better serve their communities. Now on to our results. We delivered another strong quarter with continued advancements across our key growth strategies. In the second quarter, we delivered top and bottom line results that beat our expectations despite a challenging macro environment, with net revenue growth of 21% and an adjusted EBITDA margin of 18%. We continue to see a strong response to our product innovation in both our scrubwear and lifestyle offerings as well as the ongoing deep engagement amongst our customers. We are especially pleased with our strong performance during Nurses Week, particularly in light of the supply chain challenges we faced earlier in the quarter. Looking at our performance, net revenue was once again driven by growth in active customers, which increased 26% and reached over 2 million. Growth was also driven by higher AOV and revenue per customer. We expanded brand awareness globally, and our first order retention rate also remained strong at approximately 50%. We delivered strong adjusted EBITDA performance, and gross margin exceeded 70%, which was also ahead of plan. We are very proud of this performance in light of cost pressures in the supply chain and inflation. Now I'd like to provide a brief update on the supply chain, which we feel really good about. Overall, supply chain and logistics remain pressure points for the industry. However, we continue to navigate these challenges well. We are no longer using the sailing route that led to the rerouting delays that impacted our Q1 deliveries, and we are also seeing improvements in ocean transit times and schedule reliability. As you'll recall, due to the delays we previously were experiencing, we revised our product launch calendar to adjust for the new delivery time line, and we remain very comfortable that the flow of incoming inventory will enable us to meet our calendar. I am very proud of our team's swift response to the challenges we faced last quarter. We acted early and proactively as we leaned on airfreight to ensure we have the product to meet the needs of our health care professionals. That is our top priority, and air has been very reliable with rates having decreased at least for now. We will continue to enhance our supply chain capabilities and inventory flows to improve efficiencies and prevent any disruption to our business. Now I'd like to shift gears and talk about the demand environment and our observation. Data analytics is a core strength of FIGS. We have extensive information about our customers, including what they want, when they want it, the quantity they wanted in and how they want to engage with us. We use this data in two primary ways, first of which is connecting with our community in personalized ways, like determining how and when to speak to our 26-year-old nurse in Boston versus our 56-year-old oncologist in Houston. Secondly, we use this data to deliver a continual stream of product innovation. We are always looking for new ways to address health care professionals' needs, both on-shift and off-shift through thoughtful, innovative solution. This has garnered incredible brand loyalty with 70% of our sales stemming from repeat customers who keep coming back, not only for our core scrubwear, but also for our expanded lifestyle offering. This is driving consistent year-over-year increases in AOV as existing FIGS customers increased their devotion over time, especially as we continually add new technology, functionality and innovation into our assortments as well as product extensions that make a difference. Our recent survey work shows that we are becoming a larger part of our most loyal customers wardrobe, with closet share of scrubs increasing from 55% to over 70% in the past year. The more FIGS becomes embedded in our customers' lives, the more we grow. Our data also helps us monitor shopping behavior, such as frequency of visit. During COVID, we saw an increase in frequency, which we attribute to a number of factors, including an increased need for -- need to replenish scrubs, stimulus checks and a pronounced shift to online shopping across the board. While digital companies like ours have also seen frequency moderate from peak COVID levels, we continue to see exceptional growth in our business. LTM revenue has grown 4.2x since 2019, driven by a greater than 3x increase in active customers and higher spend per customer. All of these metrics are going up into the right. Beyond our existing customer base, we have a tremendous opportunity to extend our reach by developing product solutions to fulfill the needs of health care professionals in every category. For example, we recently launched our dental lab coat, with thoughtful features like stain-resistant Nanotex technology to repel liquid and ribbed cuffed sleeves for dental procedures. And our dentists loved it with over 80% sell-through on day 1. This quarter, we also launched FIGS PRO, which is a great example of how we can leverage our deep knowledge of health care professionals and product innovation to broaden our reach within the health care community. FIGS PRO is our business casual scrubwear collection that we created for the office. This collection serves the need of a wide variety of health care providers, including concierge medicine, medical office personnel, hospital administrators, telemedicine and med spa practitioners. And this collection enables us to further expand our share of wardrobe who already wear our core FIONx scrubs. FIGS PRO is extremely well received with better-than-expected sell-through, and its early success further illustrates the enormous market opportunity ahead of us. Similarly, our recently introduced lifestyle offerings continue to perform above our expectations. Our layering system is focused on outfitting our community from head to toe, and underscrubs, our functional base layer, has become an important component of that. This category grew over 60% year-over-year as we expanded within our performance underscrubs, including a body suit for the perfect top 10 in lock. We have so much opportunity to expand within this category as we think about all the layers health care professionals wear beneath their scrubs, and we are so excited about what's to come. Finally, as we have said in the past, our product launches drive demand and new customer acquisition, which is a dynamic in our business that we lean into. We actually see 2 to 3x more new customers on a launch day than an average day. Our company is built on innovation. We have an incredible pipeline of product launches that we believe will drive further engagement and extend our reach. We look forward to sharing more details on a number of exciting product introductions, updates of beloved silhouette and highly anticipated color launches that we have planned for the rest of the year. Now I'd like to touch on our key marketing moments from the quarter, including another successful Nurses Week, which delivered growth of 41%, and it was our largest volume week ever. We launched four new colors of scrubwear, in addition to a limited edition Crocs collaboration during Nurses Week. These launches were supported by marketing efforts and brand activations across key cities that led to strong engagement from both our and our new customers alike. Growing great awareness is an important part of our growth strategy, and we saw an untapped opportunity to expand our presence within the United States. We have targeted four cities with dense concentrations of health care professionals, including Seattle and Houston in May and we'll hit Philadelphia and Chicago later this year. Our launch in Houston was a big success. When we rolled out our Houston pop-up truck during May, we had lines around the corner, averaging about 600 guests per day. We also sponsored a YouTube Masthead Takeover, with 7.7 million users watching the video. We saw signals continuing grassroots momentum for our brand. We also recently held our ambassador immersion after a hiatus due to COVID. This annual event is just one of the meaningful ways we support and care for our ambassadors. This gives them the opportunity to recharge so they can return to serving others. Throughout the event, they shared their experiences with their broader social media networks, which led to 2.3 million impressions collectively. Our ambassadors are an integral part of our success, and we are always eager to support them. I want to take a moment to reiterate the importance of our ambassador program and to emphasize the authenticity of the relationships we have built with our ambassadors over the years. Our ambassadors are an enormous driver of word-of-mouth marketing, which is our primary method of new customer acquisition. The program currently consists of 300 relationships, half of which are exclusive with some of the health care industry's most prominent voices. And each week, we receive thousands of applications from health care professionals around the world wanting to join our effort. FIGS was the first company to bring together the most influential voices across health care and encourage of social flow of ideas and experiences. While these conversations can be about a lot of issues, they're often about FIGS and the passion people feel for our products and our values. As a result, FIGS stayed top of mind within our ambassador community. We're incredibly grateful that we have built our business alongside our ambassadors. The bond we created with them is impossible for others to replicate, and gives FIGS a big competitive advantage as millions of people discover our brand through our ambassadors. Additionally, it is an amazing thing to see how our reach on social media continues to grow. Just as we created a medical influence on Instagram, TikTok is massively growing our reach and has become a larger part of our focus. As a data point, there are currently over 400 million views of videos on TikTok that our health care community has organically created using the #wearfigs. It's clear that health care professionals not only love FIGS, they love talking about FIGS and sharing their stories. And with that, let me touch on international, which we believe is an untapped growth opportunity for FIGS. We have spent the first half of this year focused on building the fundamentals to accelerate future growth in international. In the second quarter, our priority has been creating an exceptional localized experience with site-specific assets, tailored messaging and an increased ambassador presence. We also began exploring initiatives that will enable international customers at the same level of accessibility to our products that our U.S. customers enjoy, by covering their duty and shipping costs as well as providing free return. As we focus on these initiatives, we also decided to keep most of our marketing spend in the U.S. Even with minimal marketing, International grew 18%. In April, we soft launched in new new countries in the EU, including Belgium, France, Germany, Ireland, Italy, Netherlands and Spain. And we've been extremely pleased with the early results. Everything we've seen so far gives us great confidence in the potential for FIGS outside of the U.S. We are extremely proud to have delivered revenue growth in excess of 20% and an adjusted EBITDA margin of 18% despite a challenging macro environment. Our performance speaks to the resilience and strength of our brand and our business model as well as the operational excellence of our teams. We have incredible brand affinity and a very loyal customer base, industry-leading product innovation, replenishment-driven products and an extremely effective word-of-mouth marketing strategy. There is no other brand that has the data, innovation and powerful connection to the health care community that comes even close to FIGS. This is what gives us the confidence in our ability to deliver outsized growth, both in the U.S. and internationally. We are more excited than ever about the long-term growth potential of our business, and we continue to advance our growth strategy. Before I turn it over to Daniella, I want to take a moment to discuss the change in management titles announced earlier today. As you saw, Heather and I decided to transition from our titles of co-CEOs to Heather as Executive Chair and myself as sole CEO. Over many years, including since we've become public, Heather and I are frequently asked how a co-CEO structure works and who does what. For us, it's always worked seamlessly because we bring complementary skills and experiences to our leadership team, and we also have a tremendous amount of respect for each other. Now that we've gone through our first year as a public company, we feel it's a good time to formalize the division of responsibility that's already informally been in place. As Executive Chair, Heather will continue her work innovating on product, where she has delivered enormous value to FIGS and will continue to do so. As FIGS' sole CEO, I will continue to manage the company's strategy and day-to-day operations, working with the rest of our leadership team to make sure that FIGS continues to thrive. As a result of my ongoing partnership with Heather, the way that business is done at FIGS will continue very much in the same way it always has. And with that, I'll turn over the call to our CFO, Daniella Turenshine.