Steven Gunby
Analyst · William Blair
Thank you, Mollie. Welcome, everyone and thank you all for joining us this morning. This quarter, like all quarters, there are a lot of puts and takes in our results at the disaggregated levels, the segments, the regions, the subregions. So I will, as usual, let Ajay talk to those in some detail. And let me talk to the macro levels. At the macro level, the results were for the first time in a while a bit below my expectations. Important, however, I want to underscore that, that shortfall was primarily due to the sort of quarterly noise that our business is often subject to, whether it's revenue deferrals, FX remeasurement gains or losses, taxes, the timing of success fees, et cetera. So I've looked into this extensively. And the bottom line for me about this quarter is nothing about this quarter changes my sense or our sense of the prospects for the medium term and the long term or for this year. So as Ajay will talk about, we are reaffirming our guidance for this year. So I'll leave the rest of the details in the quarter then to Ajay. And for the rest of my time, perhaps instead of talking to the quarter, we turned to some of the general themes that we've talked about before which is the commitment we are making to continue to invest in the strong positions we have and the numerous strong opportunities that we see. The investments this quarter are, for the most part, in the same areas that our investments have typically been which is, as you know, senior headcount and junior headcount and I'll talk to that. But in this quarter, you'll notice in addition, we have invested heavily in SG&A in a way that we haven't over the last several years. So I want to give you a flavor of that as well. Let me start with the senior headcount and junior headcount. With respect to senior headcount, I'm hoping you saw this quarter that we announced the hiring of 33 new senior professionals at the MD and SMB levels which is, on average, over 50% above the even impressive levels that we've been achieving in the last few years. This quarter, we had particular success at the MD level where we announced 3x as many hires as we had been in the second quarter of last year. Our success in these hiring efforts is critical because as we've discussed several times, even with all the promotions we are making, reaching the sort of bold aspirations that I have and our teams have required ongoing success in attracting great senior people laterally as well. And so I'm very gratified to see yet another powerful quarter in that hiring. Importantly, that hiring is happening across multiple geographies. As we've discussed, this year, we are, in particular, investing heavily in a number of areas where we historically weren't as strong like France, Germany, Italy, Netherlands and U.A.E., all of which reflect our strong commitment to deepen our penetration in the EMEA region as well as the strength of the leadership we now have there that we can invest behind. But equally important, we are continuing to have great opportunities to hire strong people elsewhere. Among those numbers for this quarter, we hired great senior professionals in the United States, Australia, Mexico, China and other places, all of which reflect the strength of our brand among the leading professionals in each of those markets and our belief that we have opportunities in every segment and every geography. So a lot of senior hiring was one of the investment areas this quarter. Behind the senior investments, we also hired less tenured people, junior people who can grow and develop in their own rights to become senior people and people who can support the senior people today. Overall, our headcount is up just under 10% which is generally in line with our aspirations. And on top of that, this fall, we're going to welcome the largest campus hire group that we've had by far, reflecting the commitment we've made and the success we've had in building our presence on campus and our commitment to growing in that most core source of organic growth which is hiring great people at the most junior levels and then developing them up through the ranks. So a good part of our investment this quarter was in the same form as we've had in the past, great senior hires, great junior hires, great people behind them. But what's a little different about this quarter than some recent quarters, we've also made major investments in SG&A. Let me go into that for a bit. As we discussed, I think we did a terrific job during COVID of maintaining connectivity remotely. We put in place tools to help like Teams and Zoom. But more important than those tools and processes, our people made incredible efforts to support their clients through difficult times and remain connected emotionally to each other during the height of COVID. So I think we did a great job. But in my experience, any high-powered professional services firm that works on a sort of high stakes complex matters that we do need what we can to invest in face-to-face connection among our people. I don't think we're ever going to go back to the old days where everybody is in the office or at a client site five days a week or sometimes seven days a week. Nor do I think of here virtual reality makes sense for a company like this which deals with sets of issues that are major and stakes that are high. Given that and since we've had so little face-to-face contact in the last few years, this year, we are consciously making major efforts to reestablish that connectivity and that showed up particularly this quarter. Let me give you a few examples. On our last call, we talked about how in April we hosted the first all-SMD meeting that we've had in almost three years and how energizing that was. What I didn't mention was how enthusiastic the attendance was for that. We have a person on our Team here [indiscernible] who arranges everything for that meeting and all the hotel room. He never plans wrong and we ended up running out of hotel space and she and we had to scramble in that room for nearby hotels to have space for everyone. So it was a major investment. It's an example. We also made investments like this in a disaggregated way by segment, by subsegment and region throughout the quarter. [indiscernible] Capital Advisors in real estate, each hosted major in-person meetings, some of them gathering the entire global team. Our tech business development team hosted their first in-person sales kickoff in over two years. For me and I'm sure many of you, it's ridiculous to think about having a sales pickup only once every three years. There's so much motivation that comes from an in-person meeting. When sales people get together, they not only share best practices but share energy and though some of that can be done virtually, nothing can replace the energy level you would get when we have it in person. So I was pleased we were able to return to that sort of event this quarter. And similarly, in Econ, FLC, tech teams in EMEA and Australia each [indiscernible] days for professionals. And that's [indiscernible] segment and region level, in addition, we brought back in-person talent development training programs. For example, we've historically hosted annual milestone programs for newly hired and promoted professionals and we've done that live face-to-face to enhance connectivity in our firm. We were not able to do that during COVID and I was pleased we were able to bring them back in person this year. So the SG&A this quarter reflects, in particular, our commitment to increase in-person connectivity. But it also reflects some other things as well, including more travel to in-person client meetings and proposals, Ajay will talk higher airfares and so forth but also more investment in infrastructure. We can't hire all the people we hired this quarter without recruiters to do the actual hiring. And in particular, when you have new geographies, you need those recruiting professionals to be able to speak the local language. So in many of these new geographies, we made significant investment not just in recruiters, investment in finance and marketing and legal professionals, we need to support those businesses. So we invested in travel, in connectivity but also in infrastructure. Those major SG&A expenses are obviously in the classic accounting expenses. But I also believe they are appropriately thought of as investments. They are critical parts, making sure we continue to attract great people. And then once we do, we support their development and we support and maintain and build upon the culture in this firm that has led to the success of this firm over the last years that has turned this firm into one that is today ever more powerfully able to deliver for each other in terms of our professional development but most directly for our clients as well. And behind those investments is a deeper conviction that we've talked about a number of times which is as much success as we have had, I believe, we are in the early innings. There are powerful market opportunities in front of every segment and every geography. And there are always new adjacencies to attack. The most critical gating factor for our growth is not the market. It is finding great people, retaining them, supporting their development, supporting the best professionals so they can become the best versions of themselves. As long as we do that and along with that support, the continued conviction of the right attitude and the right capabilities, the commitment to clients, first and foremost, we will be continuing to be able to seize those opportunities as we find them and as they arise. And if we do, the opportunities for our people will be as bright as they have ever been but also the power for our clients will continue to grow and shine through into the marketplace. And for both of those, the results for you, our shareholders, will continue to be terrific. So with that in mind, let me turn over the stage to Ajay. Ajay?