Daniel Florness
Analyst · William Blair. Please proceed with your questions
Thank you, Ellen, and good morning, everybody. Before I start, I just want to share a thought with the group. And I had the distinct pleasure over my 23 years at Fastenal to have worked with some really fine people. And two of them I mentioned are original CEO, Bob Kierlin, and his successor Will Oberton, two individuals that I think were stellar in the role, and I learned a tremendous amount from and not only were they great at their role, they’re really good people. I remember back in -- I believe it was 1998 October and our business growth dropped in one month, about a third we went from 20% some growth, we dropped 10 point. I think we went from 27% to 17%, don’t quote me on that, but I think that’s what it was. And we did six simple things. And if you want to -- if you are a CEO out there and you want to know six things to do in a time like this, these are really useful. The first thing you do is you take a step back, you revisit that your long-term priorities. These priorities should center on your goals or something is wrong to start with, but you take a look at your priorities. And that’s step one. Step two is you remind everybody about these priorities and you remind everybody, hey, we keep doing these things. 20 years ago that was opening branches, because we were spreading across North America. Today, it’s executing on our growth drivers. Step three, you take a step back and you identify those things that are really, really important to your long-term success, but you pull back on that a bit. And you explain to everybody why and a good example is something that we were pulling back, back in late May, I sat down with Reyne Wisecup, our Head of HR; and Peter Guidinger, our Head of our Fastenal School Business and I said, you know, what we need to pull back expenses and we need to do it in a bunch of places. We need to pull back our instructor-led programs for the second-half of the year because we need to pull back the travel expenses, so if you are in an airline right now or a hotel in Winona, Minnesota or one of our distribution centers, you will lose some business in the next six months because we pulled back on -- we pull back about 40% of our online -- excuse me, our instructor-led trainings and the team didn't react with anger, didn't react with fear. They reacted with resiliency. Now maybe they had some fear in their stomach, maybe they had some anger in their stomach, but they didn’t let that show and they immediately identified what some of the resources they would be freeing up, what could they do that help Fastenal in the short-term and long-term. They identified some courses they are going to develop because most of our courses are delivered online. There we identified an abrasives course, a metalworking course, a blueprint reading course, an ISO quality course. Several new courses relating to Lean and Six Sigma. Now my guess is there aren't anybody in this call that’s signing up to take those courses, but they’re really important to our employees and to our customers, and that's something that you do when you do trade-offs and you pull back expenses in the short-term. Really important thing as an organization or individual, in the case of me that believes in education more. But in the short-term you pull back because we don’t have the dollars to pay for it. Step four, you have to also identify those activities that don't support your long-term priorities or that quite frankly aren't really that necessary in the first place. Fortunately for us we’re pretty frugal. So, we don't have any of those, but we are human beings, so we -- you always develop some and those you just stop and you stop today. The third thing to do is you communicate this throughout the organization. You create normalcy in your organization. You remove fear and replace it with resiliency. And then step six, you repeat that communication to everybody, and you repeat it again and again and you build resiliency in the organization. Six really simple steps, but they’re really effective in a time when all of a sudden your business has slowed down and you’re not sure how long. I took comfort we are market share, but the business has slowed down. Had a call with our Regional VPs at seven this morning, actually Holden did. I chimed in at the tail end of it. I talked to them about a number of things we're doing right. I also talked about on aspects of the quarter that don’t fall in the normalcy where our execution faltered and gross margin is one that stands out. To be honest with you, last fall, we thought we had really good plan to address some of the inflation we were seeing, and there has been tariffs now in place on steel-based products for a year on fasteners since late last fall. So, we had a really good plan coming in the year how to approach it. I often encourage our team to think big about the business. Unfortunately, on that front I feel shy on where we were last fall. In that, we had a good plan coming into the year. We didn’t have a great plan. And part of that where we faltered was the resiliency part. We didn’t prepare our team for a bunch of things coming their way. We prepared them for that, that big wave coming in was tariffs that were direct. That’s an easy one to identify. That’s an easy one to go after. It's not easy to take it downstream no pun intended. But it is easier to go after. We also prepared them for some of the things that would be coming from our suppliers in the U.S that import product and resell it to us. Though it is not as easier to identify, but relatively easy; and I think on those two fronts we did a relatively good job. We realized in the process we were going to share some of it with our customers. We were going to share some of it with ourselves. We are a supply chain partner. Our customer is not a means to an end for us. Our customer -- we are not a business that just sells products and the customer goes away and we don’t really care what they do with it. We are a supply chain partner and that's what we represent to our customer. Where we failed though is, there wasn’t just a couple of waves coming in, there was once rip tides too. And those rip tides came from a bunch of different directions and we weren't ready for that. And as a result and Holden will touch on a little more detail about that, we lost some gross margin. To me that’s a thing that stands out in this quarter that is troubling from the standpoint if the economy slows down, the economy slows down, the economy expands, the economy expands, you react to both. We did not execute on gross margin. And as a result, the statement I made to this group, I believe look back on the January call where I said, when I look at Fastenal and I’m describing it to our folks internally when we were a $10 billion company, I believe a 46 gross margin is a reality that we can achieve. I believe a 24% operating expense is a reality we can achieve and we should aspire to an operating margin around 20%. I believed it then I believe it now. I didn’t think I would be sitting here six months later talking to you about a quarter where we just put up gross margin that’s 46 and change, 46.7 I believe is the number. And in that regard we’ve some work to do as we go into Q3. I will go to now the flipbook. The sales growth slowed about 8%. It's our first sub 10% reading in nine quarters. We continue to realize double-digit growth through vending and Onsites and to our National Account customers, our growth drivers, if you will. Our fourth growth driver construction, did weaken as we got deep into the quarter. Not exactly sure what's driving all of that at this time. But overall our activity in the end markets we serve slowed as we stepped into the quarter. I don't know if it continue to slow during the quarter, but it did slow as we stepped into the quarter and I will let Holden touch more on that in a few minutes. There were a few milestones in the quarter. And one that occurred right after the quarter that I will touch on as well. The first milestone was we installed our 100,000 -- that’s a hard thing to say, vending device during the quarter. We have little over 85,000 vending machines now. We have another 15,000 that we lease to some customers where they use them for second check out, so 100,000 of them out there. I like to personally thank Oshkosh Corp and specifically their Pierce Manufacturing facility in Appleton, Wisconsin. They were an early adopter, I should say an early guinea pig, with our vending program back 11, 12 years ago continued to have a great relationship with that organization and they added machine number 100,000 in early June. And had the opportunity to go over there and thank them in person. It worked out really well because they’re based in Appleton, Wisconsin, my father-in-law Gus [ph], lives about 10 miles away in Neenah, so I had a -- I didn’t need to get a hotel that night. But I had a chance to learn a lot about business and what they do is pretty special, they make fire trucks, a beautiful product. Late in the quarter we signed Onsite number 1,000. I think that’s a big accomplishment. It took us quite a few years to get the branch number 1,000. It took us a lot less time to get Onsite 1,000. I’m not at liberty to share with you the name of that customer right now. I believe we’re announcing in a day or two. We need to get all the formalities worked out, but I would like to thank them incognito for Onsite 1,000. I think we’re in a 1,026 right now. The third milestone occurred is not in the flipbook. But yesterday and it wasn’t even in the quarter, yesterday our facility in Connecticut, Wallingford, Connecticut, Holo-Krome back in 2009, we acquired Holo-Krome. They were in a business -- a process of being shutdown. Within two years of the acquisition, we moved them from a 80-year old facility that was rather tired into a newly renovated facility. And -- but Holo-Krome manufacturing started back in 1929, kind of an odd year to start given what happened in the next decade. But they celebrated nine years of operation yesterday. My congratulations to the team at Holo-Krome. They have been a great addition to the Fastenal family. Price realization as I’ve alluded to has been insufficient to fully offset the tariffs and general inflation we’re seeing. We are seeing in a bunch of fronts. Obviously, the direct impact of tariffs, but the indirect through companies we buy from some pass it on in different ways, some spread it across all products, some apply it strictly to tariff related products. Nonetheless, it's created a lot of supply chain inflation. In the short-term, we’ve not been able to realize the price to fully pass that along. We’ve taken further price adjustments going into the third quarter. We will, as a supply chain partner, share some with our customer. We will absorb some of it, but we plan to call back the gross margin degradation that came beyond just customer mix in the current quarter. As a result, we struggle to obtain leverage. We did get operating expense leverage. The flipbook talks about that. The only disagreement I would have with the flipbook is that’s looking at operating expense to sales growth. I think the operating expense to gross profit as the growth. And in that regard we did not lever, but I think the team did a good job of managing operating expenses in the second quarter. We’re dialing down as we go into the third. On the next page, I don’t need to read these all individually. What I can say as it relates to our growth drivers, the team did a great job, continuing to take market share. We just need to continue to do a great job on executing the business. With that, I will turn it over to Holden.