Deverl Maserang
Analyst · B. Riley Securities. Your line is open
Thank you, Jeff. Good afternoon, everyone, and thanks for joining us. We hope you and your families are continuing to stay safe and healthy. Since the onset of the pandemic, Farmer Brothers had made great strides in stabilizing the business in the face of unprecedented challenges. On today's call, I'll discuss the important steps Farmer Brothers had to continue to take early in our new fiscal year to lay the strong foundation that we can build upon as we move forward. Then Scott will discuss our first quarter results in more detail. We will then take your questions. Throughout the first quarter, we continue to deliver on our strategic initiatives, made solid progress in executing our turnaround strategy. And we fundamentally strengthen Farmer Brothers for the long-term. In response to challenges associated with the COVID-19 environment, we have learned to operate more efficiently and effectively. I'm incredibly proud of how we pivoted and adapted with the current environment. Early in the year, we primarily work to stabilize the business and this quarter, we have laid solid groundwork to build upon the future. I firmly believe the progress we are making will enable us to emerge from this unprecedented time, able to better serve our customers for years to come. Before I walk through our turnaround strategy and progress we've made across our 5Es, I'd like to provide an overview of our DSD and direct ship businesses. First and foremost, we saw continued stability and recovery in the DSD business throughout the quarter with steady improvement reported each month. By the end of the quarter DSD revenues improved to a decline in the low 30% range from pre COVID-19 levels that we average prior to the start of the pandemic, with some days reaching the 20% range. As we have mentioned, sales from our DSD customers have declined between 65% to 70% at the high of the pandemic in April 2020, compared to pre-COVID-19 weekly average sales. We're proud of how the business has steadily and significantly improved. As this is a testament to the team's hard work to stabilize the business, and position Farmer Brothers for success. We have over indexed on our cost saving initiatives held overall SG&A at a lower run rate than pre COVID levels, and accelerated our top strategic projects, along with driving sales blitzes in DSD and improving our production capability to serve ecommerce and grocery customers that are experiencing unprecedented growth due to pandemic. While we made significant progress since the onset of the pandemic, the largest DSD sales declines continue to be from restaurants, hotels and casino channels. While demand from healthcare and convenience store channels have been less impacted. Our direct ship sales channel has been able to mitigate some of the impacts of COVID-19, due to the types of customers we serve through this channel. We have seen increases in our retail business, products sold to keep grocery stores under their product labels, and third party ecommerce platforms. We aggressively supported continue organic growth with key strategic customers, improve customer mix in favor of category growth focus customers, and responding effectively as consumers purchase habits shipped to retail grocery and ecommerce. All this was achieved by pivoting and executing at record retail packaging production levels, to take advantage of the upside growth opportunities with these strategic direct ship customers. Throughout the quarter, we made important operational and technological improvements that have strengthened our foundation and business. We continue to take strategic actions to pivot our business and accelerate certain operating initiatives guided by our turnaround strategy. Now I'd like to review our progress on the 5Es. First and foremost, executing our supply chain optimization initiatives. We continue to advance the de risking our Houston facility. Build out our state-of-the art DFW facility and move forward with opening of our West Coast distribution facility. At our DFW facility, we completed the installation of our additional roaster to further enhance our roasting capability. We've also operationalized several new retail packaging lines. Additionally, we are pleased to announce we have signed a definitive lease for our new West Coast distribution facility in Rialto, California. We expect this facility to begin operating in the fiscal third quarter. As we have communicated previously, 40% of our customers are located in the Western U.S. and our new distribution facility will provide the ability to achieve substantial transportation and distribution savings, while at the same time enhancing the service, we provide to our West Coast branches and customers. Taken together, we remain confident that the de risking at Houston build out of the DFW facility and the opening of our West Coast distribution facility will improve profitability and provide manufacturing flexibility. In turn, enhancing Farmer Brothers competitive position for the long-term. The second element of our turnaround strategy is enhancing our systems and processes. I'm excited to provide an update on our new technologies that we've rolled out over the last few quarters. First HighJump, our new handheld technology. We fully deployed on 100% of our route within the next week. This new technology represents one of the biggest opportunity to support our DSD team, with tools to capture more cells, save time and improve accuracy. I recently spent time in the field with our sales and distribution teams in California and have heard incredibly positive feedback about this new technology. Our frontline RSRs [ph] are excited about the amount of time it is saving them, weekly, so they can spend that time on focusing on the customer. As we discussed last quarter, we also adopted a software platform that supports our new online websites, and better enables retail shopping and subscription services. The Board's website has continued to gain traction with consumers throughout the quarter. And we're launching another series of new sites for other brands and companies including Public Domain, [Indiscernible] and Farmer Brothers in the coming months. We also continue to see opportunity to leverage this platform with b2b such as our roastery direct program, which allows customers get smaller shipments delivered from our distribution centers to their location through third-party carrier shipping. In addition to optimizing our supply chain, enhancing our systems, we continue to work to enrich our customer relationships. We are seeing positive response from our enhanced business development strategy. Building new customers to the pre-sell and test [ph] approach in our DSD business. We have dedicated selling paid hourly delivery drivers, and related warehouse support in place that we believe will help drive better customer service and higher sales for being less costly than our historical structure. We also wanted to provide additional color on our coffee brewing equipment pilot that we spoke about last quarter. We continue to execute the pilot. And in the back half of the year, we will be launching the core building blocks with a new back office infrastructure and processes to ensure and improve customer experience. We are currently working to finalize various contractual offerings and service level agreements SLA s options while completing the initial scoping of equipment coverage and ensuring certifications and training across our service technician population in the pilot area. We're also involved in conversation with key customers and manufacturers that have expressed interest in sub-service agreements and continue to ask us to support this much required service capability across the U.S. Additionally, as you may have seen, we are very pleased to announce a new production agreement with Newsy Inc., a leading U.S. producer of especially single serve pour over couches and tea bag coffee pouches. As part of this agreement, Newsy will place up to 32 co packing machines in our North Lake facility. Leveraging our manufacturing capacity and distribution network to roll out the popular agent products in the U.S. At full capacity, these machines are estimated to produce a total capacity of 300 million single serve tea bag, coffee pouches and pour over drip cups. For Farmer Brothers, that agreement well not immediately material financially provides us with incremental fixed cost leverage along with the opportunity for upside and DSDs customer base growth. We have also continued to deliver on our commitment to elevated innovation. Our investment in a new e commerce platform and linkage to a new distribution order management capability with full inventory visibility will provide us state of the art capability to improve and enhance how we are marketing and serving customers. In addition, as I mentioned last quarter, our new equipments that allow for hands free dispensing of beverages is helping our customers drive increased consumption of self-service coffee and tea beverages. While we are prioritizing near term initiatives that we believe will have the most benefits through the COVID-19 operating environment. Looking past the pandemic, we also see great opportunities to innovate within our product portfolio to capitalize on evolving consumer demand trends. And finally as it relates to our account. The safety and health of our Farmer Brothers team members remains our top priority. Our team members working on side and manufacturing, distribution, and other areas continued to do a terrific job adhering to our enhanced safety guidelines. We're also continuing to allow team members who are able to work from home to do so if they choose. And we also continue to welcome back previously furloughed team members as business conditions permit. As a result of our efforts to pivot the business, we've already seen meaningful improvement for our results since the beginning of the pandemic in March. As we look forward, the pandemic remains a risk as we have seen in recent weeks. But we believe the positive trends we're seeing combined with our solid execution positions us for continued improvement instead, particularly as we enter our busier fiscal second quarter. Before I turn the call over to Scott, I'd like to emphasize that our business has not only survived through this unprecedented state process, but our fundamental strengths remain intact. We are strengthening our platform. We remain focused on leveraging our strong foundation to emerge from this global crisis as a stronger organization. Looking ahead, we remain committed to executing on all fronts. And I look forward to being able to provide updates on our performance and continued progress on our initiatives on future earnings calls. With that, I'll now turn the call over to Scott for a more detailed review of the financial results. Scott?