Edward Meyercord
Analyst · JPMorgan
Thank you, Stan, and thank you all for joining us this evening. Our teams have been working closely with our customers and partners impacted by COVID-19, and the stories and positive outcomes are heartwarming. We are living in unprecedented times, and I want to thank our customers and partners for their resilience and support. I also want to thank our employees for their dedication and continued focus while working from home. We were fortunate to be early adopters of Microsoft teams and the Zoom collaboration platform, enabling 97% of our employees to transition seamlessly to work-from-home environments. The resulting economic fallout of COVID-19 remains an unparalleled headwind. We began to encounter the resulting spending delays from the pandemic in March, extending into April, when most of our largest markets enacted quarantine and social distancing protocols, pushing out deals in our pipeline. Supply constraints along with additional logistics-related challenges in certain countries due to border closures also contributed to the shortfall. Despite the challenges, we are all experiencing with the pandemic, we continue to close large deals. All-in-all, we had 22 customers that spent over $1 million with us during the quarter, similar to Q2. However, it is taking longer to close because of the number of COVID-19 issues. Remi will discuss the quarter in more detail, but we are building on a base of strong recurring revenue and we continue to take actions to further strengthen our balance sheet. We feel that we are well positioned to weather the macroeconomic impact of COVID-19. Key highlights during the quarter were completing the integration of Aerohive on April 6 and migrating all systems and processes to Extreme systems, while operating remotely across most of our locations, executing on a new R&D model to drive feature and solution velocity that has been in the works since we reorganized engineering leadership at the end of Q1. The proof points around this were highlighted by cloudifying the edge switching portfolio ahead of schedule with the launch of ExtremeCloud IQ pilot, offering device agnostic license portability and a simplified licensing and pricing model. By July, our co-pilot automation software suite will be rolled out and management of our fabric portfolio by ExtremeCloud IQ will be added. We made significant progress in our 70% portfolio refresh that is approaching completion. In fact, during Q3, new product revenue remain more stable than revenue from our older products. We upgraded most of our network operations locations for ExtremeCloud IQ to our fourth-gen cloud that has a 100% uptime, no need to [count the 9s for reliability]. Our ExtremeCloud IQ application continues to experience growth and we added over 5,000 new customer accounts on the platform with over 40,000 new devices under management. In April alone, we added over 20,000 new devices under management and daily traffic has grown 50% in our management application since the pandemic began and 60% since last quarter, reducing OpEx with a strategic realignment of both our R&D and our go-to-market organizations and in order to lower our net income breakeven point to $220 million in revenue. Our finance team has moved very quickly to secure preliminary and then longer-term covenant waivers from our bank syndicate through March 31, 2021, thereby avoiding potential dilution and/or higher price subordinated debt. We continue to see that networking remains vital for our customers, despite the virus and demand remains strong. We continue to book very large deals across the product portfolio, including healthcare, government, education, service provider, enterprise and other segments, but they are taking somewhat longer to close. In response to our customer needs, we've rolled out a Rapid Outdoor Connectivity Kit to help hospitals and other organizations swiftly extend secure wireless connectivity to pop-up sites in support of quarantine, testing and patient care. We work closely with our customers to help them to set up remote working and learning environments with Portable Branch Kits and we launched a flexible financing plan to support our customers that are most in need. Our technology allows distributed campuses to be centrally managed from the cloud. As campuses reopened post-COVID-19, we can help customers through that process. Our new normal work and school environment will be a distributed enterprise with requirements for secure tunneling, remote kits for home and ad hoc work locations, automated provisioning, fabric attached capabilities for extending networks and effortless management. In acquiring Aerohive in August, we took the next step in our strategy, and we are seeing the proof points of that with an inflection in the market that customers wanting to move to cloud-based networking. According to a recent Gartner survey, some of the top CIO priorities in today's environment are IoT, cloud and employee workforce enablement. Cloud and security are two areas IDC identified as key areas of sustained crisis response. As customers take a more holistic view of a unified work-from-home wired and wireless environment, the type of networking approach Extreme can offer managed from either the cloud or on-premise will proliferate. Extreme has blended a dynamic fabric attached architecture that delivers simplicity for moves and changes at the edge of the network together with corporate-wide role-based policy. This enables customers to migrate to new cloud-managed switching and WiFi, agnostic of the existing networking or wireless equipment they already have installed. In the end, these customers will see lower CapEx, lower subscription costs, lower cost of ownership, and get higher flexibility along with a more resilient network. This is an example of where COVID-19 offers Extreme future opportunities. Networking is essential technology and while there could be a temporary slowdown in buying, we know that the market will come back. Our customers are experiencing a shift in use cases. Schools are adding APs to their parking lots. Grocery and retail stores will add more in-store pickup capabilities, sports is cyclical and will come back as it is highly experiential. Public spaces and retail will add more IoT for sensors and other factors. Although many carpeted enterprise customers are likely to consider shrinking their real estate footprint and shifting investment to improve their work-from-home and Zoom footprint, campus investments and edge for IoT, edge computing and security are likely to increase and drive growth for networking. Moreover, the post-COVID-19 buying criteria for networking will also change. We believe that it will be less influenced by legacy history considerations and become more influenced by the flexibility for one solution set that can work on the enterprise campus and with a large number of distributed work-from-home workers, all managed from one user interface. Status quo vendors are not offering this solution, but Extreme is uniquely positioned in this regard. In realigning our go-to-market organization, we have taken down silos, and we are fostering teamwork in the field where all commissioned salespeople will have a targeted number and a common goal. We are also automating capabilities of partners and cloud users to manage the network for ordering and licensing, expanding touchless orders that aligns with more of our volume motion, particularly around cloud-based networking. These changes will drive improved sales productivity and we believe this customer-centric approach will also create more run rate business and stable business for Extreme and our partners as well. We are excited to announce we hired Wes Durow as our new Chief Marketing Officer. Wes brings new ideas and will drive a more efficient handoff between marketing and sales with higher quality leads and will introduce new processes to shrink our response time running at cloud speed. Key customer wins during the quarter included The School District of Manatee County in Florida that deployed ExtremeWireless access points in the parking lots of 52 elementary, middle, and high schools to allow students who may not have sufficient internet at home to download remote learning assignments. This is how Extreme is working with its customers in the new normal environment. Several large-scale cross-sell wins includes state, local government when deploying Extreme Fabric at 200 courthouses underpinned by 4,500 switches and soon to be 4,000 APs to add WiFi capacity for lawyers, judges, and the public and supporting AV technologies such as broadcast and multicast. A large medical center is unveiling a state-of-the-art 1.5 million square foot 17-story hospital with 500 private patient rooms and 47 operating suites. This customer will extend and integrate its fabric deployment to this new facility and recently purchased a variety of Extreme Switching Solutions and XMC for this new building. Even as we talk about ExtremeCloud IQ, our XMC on-premise management suite continues to be adopted by customers. A global infrastructure-as-a-service provider offers compute storage and data centers located in the U.S., Europe, Hong Kong and Singapore, continue to invest in Extreme data center products, reducing provisioning times from hours to minutes as well as support OpenStack development and SDN initiatives. Through the first month of Q4, our bookings are tracking slightly above our internal expectations and running at a slightly higher level than the first month of Q3. However, the current market environment is fluid for everyone and Extreme Networks quarterly business is typically backend loaded with June being a key month in our fiscal Q4 2020 forecast. Because of these factors, we are temporarily suspending our Q4 2020 outlook. We will reassess providing quarterly guidance based on the clarity of macroeconomic recovery at the end of the fourth fiscal quarter. I am confident that Extreme will weather this challenge and emerged from this as a stronger and more cohesive company. And with that, I'll turn the call over to our CFO, Remi Thomas.