Rohit Kapoor
Analyst · William Blair. Your line is open
Thank you, Steve. Good morning, everyone, and welcome to our third quarter 2018 earnings call. We had a strong third quarter and maintained our trajectory of double-digit growth. In the third quarter, we generated revenues of $231.1 million, which represents a 20.2% year-on-year growth on a reported basis. We also achieved an adjusted EPS of $0.71. Our Analytics business had another outstanding quarter with $82.7 million in revenues, growing 18.2% organically, and on a reported basis, growing 53.9%, including a full quarter of revenues from SCIO. Operations Management revenues grew 7.1% year-on-year to $150.7 million. Last quarter, I discussed our success in winning large transformative Operations Management deals, and our strong growth in Consulting. Today, I'd like to focus my comments on 2 areas: number one, the growth of our Analytics business; and number 2, the investments we're making in talent to support our clients' digital agendas. Our Analytics segment now represents 36% of our business. In Analytics, we are growing across all our industries, capabilities and geographies. We have built an end-to-end analytics capability through organic and inorganic investments that allows us to win higher margin and more complex client engagements. This comprehensive analytics stack includes proprietary data assets, data management, business intelligence, business strategy, predictive modeling, insight generation and the execution of those insights to deliver tangible business outcomes. Let me highlight 4 observations about the performance of our Analytics business: one, we have seen continued revenue growth across all our business verticals within Analytics. We have built on our strengths in banking, health care and insurance, and we have been consistently ranked as a leader by several top industry analysts. We have received expanded mandates from existing customers, and we have 121 new client wins in the past 9 months. Our reach has also extended with clients across media, retail, utilities and transportation & logistics. Number two, we are winning in new geographies in Analytics. We have seen significant growth in the U.K. and in Continental Europe. We have also seen a strong start in Australia and Asia-Pacific, and we're expanding into new markets in Canada, Central America and South Africa. This geographic expansion allows our Analytics business to be more diversified, and it unlocks new drivers for sustained growth. Three, we have successfully integrated strategic acquisitions to build our comprehensive analytics stack. In the past 3 years, we acquired capabilities in areas such as enterprise data management, marketing analytics, proprietary data assets and banking analytics services. These acquisitions enhance our overall value proposition to our clients. It takes us a couple of years for our strategic rationale on acquisitions to be validated, however, now each of our acquisitions in analytics is generating incremental sales at our existing clients, helping us win new customers and are performing as per our investment thesis. We have confidence in our track record of integrating acquired capabilities into our overall analytics offerings. To that end, I'm pleased to say that the SCIO integration is proceeding well. We have held workshops with key clients who are being very receptive about the value proposition of our combined teams. Four, we are building advanced capabilities to create new drivers for growth and deliver more significant business outcomes for our clients. We have built a world-class advanced analytics capability with more than 4,300 professionals, which include experienced data scientists, analytics practitioners, machine learning specialists, enterprise data management experts, data architects and data operational resources. This team has deep expertise in solving business problems and creating business value through the application of predictive analytical techniques across our chosen business verticals. We're also leveraging our intellectual property and our data assets to create industry solutions, which are being taken to market by us and by our channel partners. Let me provide 2 client case studies to better illustrate the kind of work we're doing. In the third quarter, we won an engagement with a leading European entertainment and media company to help them significantly shift legacy customer engagement models to their digital channels. Our team is helping improve overall customer engagement for this client, which results in higher renewal rates and greater sales of new subscriptions. In this engagement, we are truly embedded into the clients' digital business, and we're performing in an agile manner. EXL is generating insights as scaled throughout every part of the customer journey. This includes the implementation of a framework to drive thousands of overlapping experiments across mobile and desktop devices. We're also improving reporting and visualization to better inform decision-makings and rapidly optimize strategies. In another example, we are partnering with a large life and annuities insurer to implement an enterprise data management capability. Insurance companies are significantly investing in data management to drive better customer analytics. Better understanding their end-customers is a key component to digital transformation and can result in improved customer engagement, higher retention and enhanced customer lifetime values. For this client, we are establishing best practices for managing all forms of information assets and creating strategies to generate value and insights from that data. We are building a governance structure for data standards, processes and policies, and we are building an enterprise data architecture to deliver a data strategy that is fully aligned with that business goals. Our growth across verticals and geographies, combined with our ability to integrate acquired capabilities and develop new advance solutions, gives us confidence in the continued growth of our Analytics business. The second area of focus I'd like to discuss today is how we are investing in building our talent. Our goal of operating as a strategic digital transformation partner, critically depends upon our ability to acquire and develop talent. We're approaching the goal of acquiring the best talent at 3 different levels: first, we're strengthening our talent acquisition teams across all businesses. To lead that process in the U.S., we have appointed a new Head of U.S. Talent Acquisition from a top tier technology-oriented consulting company. We are also embedding talent-acquisition teams within Consulting, Digital and Analytics. These teams will be able to forecast, engage and acquire talent in alignment with the strategic priorities of each of these businesses. Second, we continue to expand on leadership capacity, while building a strong foundation of digital talent. In the third quarter, we hired a senior executive to grow our customer-assistance operations in the U.S. We also added a new Head of our LifePRO platform business, who joined us from Oracle with a strong background in running and managing insurance software businesses. In the past year, we have hired more than 300 professionals with backgrounds in program management, product development and digital technologies. Our management training program hires from top campuses and includes a rigorous enterprise-wide development program. This program is now a key component of building our leadership pipeline. Third, we are investing in building an active talent pool in our Consulting and Digital businesses in light of strong demand. Our Analytics business had always successfully executed on this strategy, and we are now extending that model to other parts of EXL. While the acquisition of talent is important, it is equally important to focus on talent development, and we have taken 3 broad steps in this direction: first, we have launched a comprehensive training program across EXL to develop our own digital capability. This training program is customized based on an employee's role and includes 3 certification levels, all of which are anchored around critical digital capabilities, such as artificial intelligence, robotics and design thinking. In the first half of this year, we trained nearly 500 people in robotics methodologies and another 300 in design thinking. Second, we are focused on building a culture that encourages digital initiatives and allows digital talent to innovate. We have pivoted our internal processes including internal communications to digital solutions. We now host global town halls that are digitally delivered and more and more of our teams are participating in hackathons that solve client problems, create new solutions and bring out the best in our digital talent. Third, we continue to strengthen our academies that build domain capability. Our Insurance, Healthcare and Analytics academies update their content in line with the development in the digital space for their respective domains. We are using an experiential learning initiative to educate all of our 28,000 employees in our approach on digital intelligence. Above all, we are now clearly becoming a destination for top quality talent. We are able to provide talented people with challenging and interesting assignments as well as strong growth in their careers. The nature of work that we are engaged in enables our employees to learn and stay on top of the technology curve. Our revenue per employee is also growing at a strong rate. Our emphasis on digital intelligence, our heavy investment in capability development and our culture has created a reputation that attracts bright, digital talent that is on top of its game. In the past 2 months, we've also strengthened our board of directors and our corporate governance. In September, we welcomed Jaynie Studenmund who brings a strong career in banking and digital as well as experience in leading several startups and public internet companies. In early October, the Orogen Group made a $150 million investment into EXL. At the close of this transaction, Vikram Pandit, former CEO of Citigroup, also joined our board. Their decision to invest in EXL validates the strength and sustainability of our business model for the long term. We are excited to have Jaynie and Vikram join our board. I'd like to close with a brief update on our pipeline. The global macroeconomic environment is positive. Our industry overall is in a great position with some of the strongest demand that we have seen in the past several years. This demand is being driven by larger and bigger deals that are much more global in nature and focused on transformation. These types of deals play to our strength. We have been consciously focused on delivering better business outcomes, building strategic, collaborative relationships with our clients and focusing on execution. Our approach is being validated both in terms of our growth and our pipeline. And the value that we deliver to our client is visible through our recent client satisfaction survey, which saw a 10-point increase in our net promoter scores from last year. Overall, we are very pleased with our performance over the first 9 months of the year and, we believe, we have created a solid foundation for 2019. With that, I will turn the call over to Vishal.