Earnings Labs

ExlService Holdings, Inc. (EXLS)

Q1 2015 Earnings Call· Sun, May 3, 2015

$30.70

+1.05%

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Transcript

Operator

Operator

Good day, ladies and gentlemen and welcome to the ExlService Holdings' First Quarter 2015 Earnings Call. At this time all participants are in a listen-only mode. Later we will conduct a question-and-answer session and instructions will follow at that time. [Operator Instructions]. As a reminder, this conference maybe recorded. I would now like to introduce your host for today's conference Mr. Steven Barlow. Sir, please begin.

Steven Barlow

Analyst

Thank you, Liz. Hello and thanks to everyone for joining EXL's First Quarter 2015 Financial Results Conference Call. I'm Steve Barlow, EXL's Vice President of Investor Relations. I'm in New York and Rohit Kapoor, our Vice Chairman and Chief Executive Officer and Vishal Chhibbar, our Chief Financial Officer are joining the call from Delhi. We hope that you had an opportunity to review our quarterly press release we issued this morning. We've also updated our investor fact sheet in the Investor Relations section of EXL's website. As you know, some of the matters will discuss in this call this morning are forward-looking, please keep in mind that these forward-looking statements are subject to known and unknown risks and uncertainties that could cause actual results to differ materially from those expressed or implied by such statements. Such risks and uncertainties include, but are not limited to, general economic conditions those factors set forward in today's press release, discussed in the Company's periodic reports, and other documents filed with the Securities and Exchange Commission from time to time. EXLS assumes no obligation to update the information presented on this conference call. During our call today, we may reference certain non-GAAP financial measures, which we believe provide useful information for investors. Reconciliation of these measures to GAAP can be found on our press release, as well as the investor fact sheet. Now I'll turn over the call to Rohit Kapoor, EXLS Chief Executive Officer. Rohit?

Rohit Kapoor

Analyst

Thank you, Steve. Good morning everyone and welcome to our first quarter 2015 earnings call. We are extremely pleased with our performance in the first quarter and continue to build on our momentum from the end of 2014. We grew our revenues, won new clients and solidified our leadership position in analytics this quarter. Our strong performance was broad-based across our businesses and we made good progress on the execution of our strategy. I'm excited to share that our organic revenue growth rate excluding transitioning client at constant currency was 14.6%, our highest achievement over the last eight quarters. Overall, in the first quarter, we delivered a $143.5 million of revenues representing a strong year with a growth rate of 15.5% excluding reimbursement of disentanglement cost in the first quarter of 2014. Analytics continues to be a stand out business for us with 42.7% year-over-year organic growth in revenue on a constant currency basis excluding transitioning clients. We also accelerated growth in our operations management business with revenues growing 7.9% organically on a constant currency basis excluding transitioning clients and disentanglement cost. In the previous quarter, the corresponding growth was 7.4%. I will now spend some time, our planning, our priorities for 2015 and subsequently share highlights from the first quarter. The key strategic priorities for 2015 are: 1. Win strategic deals across all our chosen domains leveraging our business EXLerator Framework and differentiated business process as a service that is BPaaS solutions. 2. Strengthen our leadership position in analytics. 3. Accelerate growth in our healthcare businesses. 4. Successfully integrate our acquisitions, and 5. Expand our margins and improve profitability. EXL won nine new clients in the first quarter, including four in operations management and five in analytics and business transformation.The nine wins were one of the highest in any…

Vishal Chhibbar

Analyst

Thank you Rohit and thanks everyone for joining us this morning. Unless otherwise stated, all numbers mentioned are excluding disentanglement cost for our transitioning clients which was accounted for in 2014 and there were no disentanglement cost in this quarter. In the first quarter EXL reported revenues of 143.5 million up year-over-year 15.5% of 16.5% on constant currency basis. Organically, revenues were up 14.6% year-over-year on a constant currency basis excluding transitioning clients. This growth represents a solid acceleration compared to 12.4% annual growth of 2014. All segments of EXLs business are contributing to the revenue momentum. Operations management revenues increased 8.4% year-over-year, on a constant currency basis including the impact of acquisitions. Sequentially, organic revenue growth on a constant currency basis excluding transitioning clients in this segment was approximately 2%. This organic or sequential growth coupled with the acquisition impact of Overland Solutions mostly mitigated headwind of approximately 7 million from the transitioning clients. There were no revenues from transitioning clients in this quarter. Analytics and business transformation revenues grew 54.7% year-over-year on a constant currency basis including the impact of acquisitions. Organically, on a constant currency basis excluding transitioning clients the segment grew 42% year-over-year driven by 43% growth in analytics, achieved across broad spectrum of clients in banking, financial services, healthcare verticals. Sequentially, analytics and business transformation revenues grew 1.2% organically on a constant currency basis, which is very positive considering the fact that in prior years the segment experienced seasonal revenue decline in the first quarter. Analytics firm RPM added an additional 1.2 million of revenues to the segment during this quarter. Gross margins declined by 460 basis points year-over-year to 35.1%. This decline was primarily driven by lower gross margin profile of Overland Solutions with an impact of 150 basis points transitioning clients impact of…

Operator

Operator

[Operator Instructions]. Our first question comes from the line of David Grossman with Stifel Financial. Your line is now open.

David Grossman

Analyst

I am excited just go through a couple of things to that you had mentioned that I may not have acquired all the information, the first thing was the change in the gross margin year-over-year and sequentially. Could you review Vishal perhaps the impact of currency and the acquisitions and how the gross margin should trend as we go through the balance of the year, I think you said that it should go up, but I just wanted to understand that progression?

Vishal Chhibbar

Analyst

We had a gross margin decline of 460 business points year-over-year. Foreign exchange had no impact on the decline. This decline was primarily driven by, as I mentioned in my remarks, impact of Overland acquisition was 160 business points. The two transitioning clients impact I mean the over those transitioning clients for the gross margin higher than our corporate average. That impact was about 200 business points. 100 basis points was due to the investments we are making in our business as Rohit was mentioning and also because of the changing mix of our business, and we have more business coming in from Philippines and also from onshore business in U.S. In terms of our margin profile for this year, I think as we mentioned in our prepared remarks and Rohit also eluded, we expect the margins to improve, gross margins and our adjusted operating margins to improve in the second half of the year.

David Grossman

Analyst

Okay. So if we look at the second quarter, would you expect a sequential decline and then improvement in the back half of year or -- do you think we're seeing the bottom, because you have wage increases coming in right in the second quarter. So would you expect these margins?

Vishal Chhibbar

Analyst

We expect margins to decline in second quarter because of the wage increment but the wage increment impact would be, which will to make margins decline by 30-40 business points in Q2.

David Grossman

Analyst

Okay, and then you mentioned a joint ventured down in South America. Is that reflected in guidance, the revised guidance or will that impact guidance again once that comes online.

Rohit Kapoor

Analyst

We are actually -- we've shifted our model in Latin America more towards Greenfield operation which will be majority owned and controlled by EXL and we expect it to be able to add new client relationships to this operation of that over the year. We haven’t really factored in any revenue from this operation in into our guidance as such. But we also don’t expect that number to be very significant either.

David Grossman

Analyst

I see. And then just going back to the broader business, obviously the revenue performance in the first quarter was very good and you've raised your hands for the year beyond the RPM contribution. So, I'm just curious when you look at sequentially how things changed for you, where would you say that the biggest surprise was due to the current with your expectations or going into the quarter in terms of the performance in the quarter as well as what now your expectations are for the year.

Vishal Chhibbar

Analyst

Absolutely, David and this is obviously something, which we reflected on ourselves. So our view is that the beat on the revenue numbers was actually very broad-based and there is a combination of four different factors. Number one is there certainly is $1.2 million on account of the RPM acquisition, which closed on March 20th, which was not factored in earlier. Number two is our Overland Solutions acquisition performed very strongly and that gave us higher revenues. But I think equally we were very, very strong in our organic revenue growth, both in analytics and business transformation as well as in operations management. Analytics and business transformation as well as in operations management. Our analytics and business transformation business as you would recall, typically declines from the fourth quarter and it goes down in the first quarter as we get geared up with new clients and existing clients and the ramp-up on their businesses. However because we have moved a large percentage of our business in analytics into an annuity format this year our analytics business as well as our business transformation business, both of these have actually remained constant as compared to our Q4, and did not decline. And then, our operations management business which is a new client which we have signed up last year as well as some of the growth that we are seeing from our existing clients, that performs well. And we saw some early decision-making take place which gave us much better revenues in the first quarter. And this is likely to sustain itself for the rest of the year.

David Grossman

Analyst

So, Rohit, you mentioned, Overland, Overland in your comments about some of the upside in the quarter, and I think you actually mentioned that last quarter as well. So I'm just curious what is it about that acquisition, where you're seeing outperformance relative to your expectations?

Rohit Kapoor

Analyst

I think the outperformance in Overland is driven by the market environment and a number of the economic factors. As you know, Overland's business model is pretty much a transaction-based model and they have a core technology solution, like we say offer to clients pretty much using a BPaaS construct. So as the need for doing a premium audit and surveys increases, we are seeing a greater volume of work flow through the Overland solutions platform. And that's what has happened in the fourth quarter last year as well as in the first quarter this year.

Operator

Operator

[Operator Instructions] Our next question comes from Anil Doradla with William Blair & Company. Your line is now opened.

Anil Doradla

Analyst · William Blair & Company. Your line is now opened.

Couple of questions, the nine design wins or contracts, are they new logos or existing logos, and can you give a little bit more color on the total contract value? And I just had a follow-up.

Rohit Kapoor

Analyst · William Blair & Company. Your line is now opened.

Anil, the nine new clients that we referenced there are all new clients. We don't currently do any work with them, and they are signed up as brand-new clients for us. Four of these are in operations management and five of these are in analytics and business transformation. And this is certainly one of the highest numbers of new client wins that we have had in the last several quarters. In terms of the annual contract value or the TCV, it is difficult to provide you with the number on that because sometimes we have seen situations when a client will start out with us with very small engagements and over the period of time as the proof of concept turn out to be positive they will expand their relationships with us very-very meaningfully and significantly. And so it's difficult to give you a sense on the total contract value. But what people say is that the quality of these nine new customers that we have signed, these definitely include some of the very large and potential clients. And therefore we think that the opportunity set for us to gain revenue from these new clients is very significant.

Anil Doradla

Analyst · William Blair & Company. Your line is now opened.

As a follow-up, Rohit, you talked about the BPaaS competition is slightly different from your traditional competitive landscape, you talked about the smaller guys playing there. Can you walk us through why that is the case, and who are you really bumping into and how much is that contributing, say even to your current nine new designs?

Rohit Kapoor

Analyst · William Blair & Company. Your line is now opened.

Sure, so as we mentioned four clients out of the nine are in operations management and two out of those four are utilizing our BPaaS solution. So really 50% of our operation management wins were on the back of the BPaaS capabilities that we have got. In BPaaS the primary competition for us is really in-house work done by our clients onshore. And that's the primary competition for us. We will see us scattered set of smaller players that might come in to contribute. The reason for that is you need to invest in the ownership of the underlying technology platform and be able to combine the service alongside with that in order to be able to make a BPaaS offering. EXL has been investing in these capabilities for the last three years and therefore we have been able to build the underlying platform plus service delivery being integrated very nicely together and taken to market. And as we commercialize this capability we are seeing that the traction for these types of services along with the underlying technology platform is very strong and therefore we feel very good and confident about being able to expand these relationships. And we're actually very positively surprised that we are also winning accolades and awards associated with this kind of an offering because this is a very innovative way of creating a flexible and our variable cost structure for our clients and allowing our clients to compete with much larger players, with the same competitive and variable cost structure.

Operator

Operator

Our next question comes from the line of Edward Caso with Wells Fargo. Your line is opened.

Edward Caso

Analyst · Wells Fargo. Your line is opened.

A point of clarification here on the organic growth rates that you quoted, are you capturing the organic growth rate of the companies you bought or have you excluded them from the total, because when we do our math, we come up with a lower number?

Vishal Chhibbar

Analyst · Wells Fargo. Your line is opened.

I will take that. This is Vishal. The number we have calculated is only on the core basis without any impact on the acquisitions. But it does take into account the currency impact and also the transitional client's revenues from the prior years and those are excluded while calculating the core organic growth.

Edward Caso

Analyst · Wells Fargo. Your line is opened.

Can you reset us here on what your long-term organic growth expectations are? And for both top line and for the operating -- the adjusted operating margin sort of -- so where are you heading towards, where should we put that target out there?

Rohit Kapoor

Analyst · Wells Fargo. Your line is opened.

As we have stated earlier, we think on an overall basis we would be able to grow our top line at around 11% to 12% per annum. This includes both our operations management business as well as our analytics and business transformation business. We think the growth rate in operations management is going to be in the high single digits and we think the analytics and some other business segments like healthcare will grow much faster and these will be in the 20% plus kind of a growth range. So on a combined basis we would typically look at about 11% to 12% off top line growth. From a margin perspective, our margins are in terms of adjusted operating margins, currently are low. We think there is an opportunity for us to be able to increase our adjusted operating margin as we go forward into the second half of the year, and then certainly into 2016 and beyond. So we would be looking to expanding our adjusted operating margins by about 100 basis points as we go into 2016 and beyond. Did that help you?

Edward Caso

Analyst · Wells Fargo. Your line is opened.

Is that an annual target to increase at a 100 basis points?

Rohit Kapoor

Analyst · Wells Fargo. Your line is opened.

We think we will be able to increase our margins for 2016 by 100 basis points.

Edward Caso

Analyst · Wells Fargo. Your line is opened.

Okay, last question is on automation. How much of -- I've noticed that your headcount numbers have been relatively flat here in recent quarters. I assume it's not a reflection of your growth, because you're growing nicely. Is that a reflection of you're driving more automation?

Rohit Kapoor

Analyst · Wells Fargo. Your line is opened.

Yes, it's a factor of two things or three things that are kind of playing in. Number one, there's a fair amount of automation that is coming into play particularly using some of the BPaaS models that we have created. Number two, it is a fair amount of onshore work that we have now started to do. And certainly in the Overland solutions, what we do is, largely onshore in the U.S. And number three, within analytics and within the RPM acquisition, it is giving us an ability to move towards nonlinear revenue models. And that's creating an exciting opportunity for us to grow our top line without really expanding our headcount and being able to increase the revenue for headcount as such.

Operator

Operator

Our next question comes from the line of Adam Dahms with Robert W. Baird. Your line is now open.

Adam Dahms

Analyst · Robert W. Baird. Your line is now open.

Just a question on the acquisition contribution, I caught that RPM contributed $1.2 million, I think you said during the quarter, what did you guys say was the contribution from Overland and Blue Slate in the quarter?

Rohit Kapoor

Analyst · Robert W. Baird. Your line is now open.

Overland and Blue Slate contributed about $18 million.

Adam Dahms

Analyst · Robert W. Baird. Your line is now open.

In total?

Rohit Kapoor

Analyst · Robert W. Baird. Your line is now open.

Yes, approximately $18 million. [multiple speakers][indiscernible]

Adam Dahms

Analyst · Robert W. Baird. Your line is now open.

And then, you guys -- it seems like you guys still have a pretty solid net cash position even like post the RPM acquisition. Can you just talk a little bit about what your priorities for cash usage are at this point? Are some more acquisitions possible or we're just kind of looking at kind of the investments you've been talking about?

Rohit Kapoor

Analyst · Robert W. Baird. Your line is now open.

Sure, Adam, for us the cash on our balance sheet is a very strong cash position and it gives us great strengthen our balance sheet. We would look to deploy the cash for number one, doing more acquisitions, particularly as we generate increased cash flow in the second half of this year. We also have stated that we will be doing smaller amount of spot buyback each year. And that's something which planned for and will be doing over the next three years. I think those are going to be the principal tool uses of cash. The investments that we need to make for product development as well as for creating a new BPaaS and business EXL rated models, those are pretty much what we can fund from our ongoing operations. And we don't think there would be any depletion of cash due to that.

Operator

Operator

Our next question comes from the line of Puneet Jain with JPMorgan. Your line is now opened.

Puneet Jain

Analyst · JPMorgan. Your line is now opened.

So your healthcare business increased a lot in this quarter like you talked about, I although understand there is seasonality, it is typically strong in Q1. But was there any one time client payment in this quarter?

Rohit Kapoor

Analyst · JPMorgan. Your line is now opened.

Puneet, our healthcare business actually has been performing quite well in 2014 and continues to perform well, has great momentum in 2015. We did not have any one time client payments in the healthcare business. Instead we won a number of new client relationships in this segment and we got a very strong pipeline in healthcare. We think there is a tremendous opportunity for us to be able to build and grow our healthcare practice and therefore we are investing very-very significantly in terms of the registered nurses that we have in the Philippines, the Healthcare Training Academy that we have invested in, some of the platforms that we have got on the state side in population management and analytical capabilities specifically for healthcare. So this is a very-very strong vertical bay for us and it seems to be resonating quite nicely in the marketplace.

Puneet Jain

Analyst · JPMorgan. Your line is now opened.

How should we think about incremental margins on the BPaaS deals, new BPaaS deals that you're winning, which got to be higher than your overall margins?

Rohit Kapoor

Analyst · JPMorgan. Your line is now opened.

You're absolutely right. BPaaS requires an upfront investment in technology, in the platform, in the integration of providing the network of services. Once that investment has been made, all incremental volume that we pick up on top of that is going to be at a much higher margin rate. So as we think about products like MedConnection becoming industry utilities, we do think we'll be able to gain on margin from this. And the same thing is true also for leveraging the database asset of RPM. So we're got a number of different capabilities within the organization which as we scale up these businesses, we think we can benefit in terms of our margin profile.

Puneet Jain

Analyst · JPMorgan. Your line is now opened.

And last one from me, what do you expect for overall contribution from acquisitions like RPM, Blue Slate and Overland in fiscal 2015?

Rohit Kapoor

Analyst · JPMorgan. Your line is now opened.

Puneet, we are not disclosing that number, but as I mentioned in my remarks we expect that the midpoint of our guidance, the organic growth rates to be about 13%. And RPM, as I said RPM at the midpoint would be about $25 million.

Puneet Jain

Analyst · JPMorgan. Your line is now opened.

And the other two -- last quarter you said $50 million to $55 million, does that still stand $50 million to $55 million from Overland and Blue Slate?

Rohit Kapoor

Analyst · JPMorgan. Your line is now opened.

Yes, slightly higher run rate in Q1, but that would be correct.

Operator

Operator

[Operator Instructions] Our next question comes from the line of S.K. Prasad Borra with Goldman Sachs. Your line is now open.

S.K. Prasad Borra

Analyst · Goldman Sachs. Your line is now open.

This is actually Jeff -- for S.K. Prasad. I have a quick one, if I may. As you gear for the next generation for BPO services, what are the key challenges that you're facing? Is it just execution or are there structural limits in our market landscape. And I have one follow-up.

Rohit Kapoor

Analyst · Goldman Sachs. Your line is now open.

Jeff, for us, I think the key challenges are definitely on the execution side, being a people driven business and that's certainly the ability to attract, retain and train talent is the key element of execution for our growth strategy. But equally important is the ability to use technology in our business to integrate and there takes into our operations and really to be able to put together this trisector of domain expertise, technology and analytics and combine that together to be able to offer differentiated solutions to our clients. So this needs to be done in each vertical and it needs to be done in each micro-vertical and we are deliberately and consciously building up those capabilities and investing in those capabilities and positioning ourselves in there for the future.

S.K. Prasad Borra

Analyst · Goldman Sachs. Your line is now open.

Thanks, that's very helpful. And then as a follow-up, you highlighted levels of margin growth, can you provide a little bit of a finer split of what portion of the margin expansion there you expects to each contribute? For example, how much is coming from revenue growth, and what portion from cost optimization?

Vishal Chhibbar

Analyst · Goldman Sachs. Your line is now open.

This is Vishal. In terms of margin growth, our revenue growth which we are expecting is going to be at least, in the short term, in areas where we expect it to be at the corporate profile. So the margin improvement we expect, as Rohit had mentioned, will come from our operating efficiencies and also scaled as we get in some of our BPaaS businesses.

Rohit Kapoor

Analyst · Goldman Sachs. Your line is now open.

I guess, Jeff, let me just amplify that. For us, please keep in mind that if we grow faster than expected and we are adding on more new clients, typically the margin profile of new clients is much lower than those clients which are in steady-state and which are seasoned clients. So it's actually a counterbalancing factor and we don't really think about how much of our margin increases going to come from revenue growth or from cost structure optimization. It's really a combination of both, and like I said in my prepared remarks we have multiple levers that we are pulling on and beating the primary of improvement of margins is going to take place in the gross margin line. And that's where it's going to be showing up in our margins.

Operator

Operator

I'm showing no further questions on the phone lines at this time. I would like to turn the call back to Mr. Rohit Kapoor for closing remarks.

A - Rohit Kapoor

Analyst

Thank you operator. And thanks everyone for joining EXL's first quarter call. We are really excited about how we have begun 2015 and we look forward to continuing to execute and to be able to build upon our business as we go forward. We look to see you next quarter. Thank you.

Operator

Operator

Ladies and gentlemen thank you for your participation in today's conference. This concludes the program and you may now disconnect. Everyone have a great day.