Frank Williams
Chief Executive Officer
Yes, I mean, there's a lot of elements there. I think one of the real promising things in the current pipeline is that we're actually talking with a number of organizations that actually have a number of lives today. So they built their own, provide their own plans. They did it, sort of band-aided together a solution. And now they really need that platform to serve much broader strategic ambitions. And so they're needing the scale, the clinical program development, the technology and they're needing a lot of support to really engage a much broader network of physicians. So the nice thing there is, yes, there's some strategy and operational work upfront, but once you flip them over to P&O, you're not building up on the lives. You can have several hundred thousand lives that you're working with right away. So I think that's quite a positive. Second, we just completed a piece of work for a very large health system on the West Coast. And this is an organization that uses a lot of consulting resources in all aspects of their business. And the feedback I got from the CFO and COO was this is the best consulting engagement they've done in several years. And to your point, it's because we're on our 12th, 13th wrap on the specific issue they were looking at and really understanding the financial impact of the strategy. And again, the more of these we do, we began to build on that experience to get more efficient in terms of the process and the insights we're providing. It'll never be people-less obviously because a lot of this is engaging, educating and really involving people in transformation and change management. But I think to your point, yes, we can get people more rapidly through the process. And then, when we talk about payer-delegated arrangements, you can imagine we're getting a lot of experience now working with payers in multiple markets. We're talking with payers at the national level. So rather than having to recut a deal from scratch when you're in a new market. We'll have that experience. We can apply. We can point to the fact we're -- have these terms in other markets. That we have a national deal. And again, that can be a very efficient way. Not only to get a great contract, but also to build confidence with the client to move forward. So I think all of those things, helpful in getting us to scale faster, some efficiency and process. At the end of the day, you can't do it in one presentation, right? You have to bring people along and educate them. So at some level, we always have some process there, but I do think we'll have an increased efficiency.