Johann Bordais
Analyst · Cantor Fitzgerald. Please proceed with your question.
Thanks, Andres. Great question. Obviously, it's dear to my heart, when it comes to service and support, so I will take this one. As you could see, we're up to $660 million worth of service and support that we pre-sold. It's really linked to the operation, and we need to have the certified aircraft and then enter into service, so we can really kick-in with those services. There's one revenue stream that could happen before, it's with the ATM software that we are developing and it is agnostic. So, yes, but that's part of the same concept where we want to make sure that we have the vehicle, but also the operation very smooth. And we believe there is one way to do it, is to be with our customers on ground -- boots on the ground, and to make sure that they have all the support to operate and guaranteed availability. That's the ultimate goal, availability. So we demonstrate the segments, the aircraft operation, reliability, and then obviously the customer can make money with the vehicle. So this is very important. And then we can replicate. So we are really looking at the full spectrum, exactly what has been done. And this is another heritage that we have from Embraer, engineering, manufacturing, but service and support, we've learned all those years, and we're going to be applying all those lesson learned, let's say, right away with a full total package, a very much ala carte service. There are operators that have their own MRO, they want to train their mechanics, they want to be able to perform the maintenance, and that's fine. And then they want to go for a fly-by-hour program, having the engineering support, having the spare parts support, having also the whole package. I think what differs a little bit from the traditional market of service and support is the battery. And this is something, and this is exactly the model that we're studying right now. And how's it going to be the support and the charging with the recycling also, what's going to happen with the battery as we're going to be changing it every year, we're going to get to the 80% power and remaining. So we'll have to look at what we're going to be doing. So right now we're really focusing on this. The rest is very traditional model and it depends on what the customer choice, some other or very much executive jet type of support is, turnkey solution, and then others are way more independent and then we'll support the way that they want us to be supported.