Josh Silverman
Analyst · Citi. Your question please
Thanks, Jennifer, and good afternoon everyone. I want to update you on our progress against the strategy and operating plan we outlined last quarter and give you some highlights of our priorities heading into the holiday season. I'll also talk about our mission statement and perhaps most importantly, I'll give you proof points of how we are driving operational excellence and focused execution across our organization to deliver growth. On our second quarter call in August, I described that why we believe Etsy is uniquely positioned to own special. I told you we believe we have a $155 billion market opportunity and I laid out the four key initiatives that we believe we need to get right in order to win. We also laid out near-term guidance for GMS, revenue and adjusted EBITDA the goal post by which to measure our progress. First, we committed to stabilizing GMS growth and this quarter as shown on Slide 3, we delivered 13.2% GMS growth, a 140-basis point acceleration compared to Q2. We enhanced the buying and selling experience, and reversed the GMS deceleration of the past few years. We also committed to growing revenue significant faster than GMS. Our results in Q3 were solid here as well. Revenue grew 21.5% year-over-year and accelerated compared with the 19.1% growth, we reported in Q2. I also shared my belief that a key to unlocking success is to focus and do fewer things better. We took actions in Q2 to streamline our organization and ensure clarity of accountability and reduce bureaucracy. These changes have had an immediate and powerful impact on our velocity. We are moving faster and with far more focus and efficiency. They’ve also helped us to materially improve our bottom line. As a result, in Q3, we delivered adjusted EBITDA margins of 21.4%, our highest ever as a public company. This focus has allowed us to significantly increase our experiment velocity since May and will not every experiment is a success, we're getting up to bat a lot more, and we're hitting our fair share of singles, and even some doubles. In fact, we've launched dozens of products since May that have had a positive impact and generated incremental GMS nearly every week. Additionally, our buyer net promoter score was substantially higher at the end of the third quarter versus the second quarter, which we believe is a positive response to the recent product changes. Let me provide some color on the progress we made in Q3 executing against our four key initiatives. First, trust and reliability. This is especially important for Etsy where we offer over 45 million unbranded items from 1.9 million unbranded sellers. This quarter for example, we get to new structured return policy and added a best seller badge to some of our most popular items to provide social validation for our buyers, highlighted on Slide 4 of our deck. Second, enhancing search and discovery. We launched scarcity badge to alert buyers when items are only available in limited quantities, by creating a sense of urgency, we can leverage our unique inventory and nudge buyers along the shopping journey. We think scarcity badges are a particularly powerful tool for Etsy, given that so much of our inventory is made up of unique special items that buy nature our scares. It also response to a common buyer frustration, finding an item in favoring of it, only to come back later and find that it has already been sold. So, scarcity badges reinforce the specialists of our marketplace and we believe there is significant room for continued optimization with these kinds of buyer nudges. In September, we introduced a major search improvement called Context Specific Search Ranking or CSR. CSR uses query and usual level information to rank results in real-time. As a first step, we're leveraging transaction data to fuel our machine learning technology to create more relevant search results. To give you a better sense of the difference, Slide 5 includes some before and after images to illustrate how this technology can deliver a better search experience for our buyers. We've already seen a conversion left from this lunch and we think that this is just the beginning of what we can do with CSR. In total, the successful search and discovery products we launched since May are expected to deliver nearly $100 million in an annualized GMS, further evidence that improving search on Etsy.com can move the needle and meaningfully impact our business. Third, building world-class marketing capabilities. We hit some important milestones in the third quarter that contributed to GMS growth and gave us insights that will inform our strategy to attract, engage and retain buyers. We were excited to support two promotional events over the past few months. Starting with Labor Day when we hosted our first ever site wide sale. This sale would not have been possible without the tool we launched in August that empowers our sellers to run their own sales and promotions. By bringing together our search and discovery, seller tools and editorial teams, we were able to showcase more than 7 million sale items and give buyers of reason to think of Etsy for their back-to-school end of summer and other occasions when they may not have previously thought of Etsy as a shopping destination. As shown on Slide 6, we saw a significant boost in sales for sellers who participated in the event, and even sellers who didn't participate, benefited from the incremental traffic attributable to the sale. We powered up this milestone with a three-day Etsy-sponsored email promotion designed to build retention. This event rewarded buyers with gift cards after a qualifying purchase and early results from this promotion are highly encouraging. The promotion runs for 90 days and as of last Friday over 50% of participating buyers have returned to the site and made another purchase. Sales and promotions are time tested way to drive customer engagement retention and overall excitement. As we have discussed with you previously, we are in the midst of migrating our email system to a new CRM system. The CRM platform supports our email promotion by allowing us to send more personalized targeted email to shoppers, just like we did with our email promotion. We believe we can drive frequency retention and new buyer growth through email and we look forward to updating you on our progress. Our fourth strategic initiative is providing sellers with best-in-class tools and services to grow their business. Today, we offer two tools to support our sellers' effort in this area. Promoted listings and on-site at product that allows sellers to pay to have their listing surface prominently in the Etsy marketplace and Google shopping, which allows sellers to get Etsy a budget to buy ads on Google to drive traffic directly to their shops. While we launched promoted listings about six years ago, we just launched Google shopping in late 2016 and in the third quarter of this year, GMS coming from Google shopping ads was about $20 million. We also continue to enhance promoted listings with new relevant ad inventory and we are pleased that promoted listings growth accelerated in the second consecutive quarter. Previously, we only service promoted listings ads within the results generated by a keyword search. During the third quarter, we included promoted listings on the similar items section of the landing page which is automatically generated with every keyword search. This creates new ad inventory and as we optimize our algorithms, we can offer sellers ads space on higher traffic non-search pages. This additional inventory and our ability to do it even better jobs of surfacing the right ad to the right buyer at the right time will be long-term drivers for promoted listings revenue growth. Last week, we introduced a feature to help our 1.9 million creative entrepreneurs around the world, leverage their social networks and the networks of their followers to drive sales. Slide 7, highlights our new switch social media tool that lets sellers easily post their listings on Facebook, Instagram, twitter and Pinterest. We are excited to give our sellers the tools they need to help drive traffic, increased retention and drive awareness for their brands as well as the Etsy brand. We’re proud of our focused execution across each of our four initiatives and encouraged by the solid growth that we delivered in the third quarter. We hope to carry this momentum into the busy 2017 holiday season and our 2018 planning cycle. So, let me turn to the work we have underway to prepare for the holiday season and share a few thoughts about 2018. Our focus is on delivering marketplace features that our sellers need to have a successful holiday season. Over the past few years, we believe three important trends have increasingly impacted holiday shopping behavior. First, sales and promotions that retailers have carried over to online marketplaces and in recent years have become so prevalent that shoppers have begun to believe that they are overpaying if an item is not on sale. Second, free shipping during the holiday season has become ubiquitous and we believe is increasingly a deciding factor for shoppers. Third, the shopping season is lengthening. Each year it has crept closer and closer to Christmas as confidence in on time deliveries and online shopping overall increased. In prior years, our sellers lacked an easy way to offer sales and promotions and had to fight against the perception of high shipping prices. Moreover, many sellers didn’t have the tools to highlight items for last minute shoppers that would arrive in time for Christmas. As a result, historically Etsy’s holiday season has started to wind down in mid-December just when the other e-commerce players were gearing up for some of the busiest shopping days of the year. We believe we can do better for our sellers. So here is our plan. This November and December, we believe Etsy can be the place where buyers can win at gifting. We believe that they can be the destination for buyers to find the largest assortment of special items they can’t get anywhere else. And we believe that creating the best shopping experience at a very important time of the year will make buyers want to return in the future. So here is where we are focused. First, building on the success and learnings from our Labor Day sale, we plan to run a coordinated holiday sale. Second, there are high expectations when it comes to fast and affordable shipping around the holidays. So, we are launching a new seller tool that lets sellers easily designate items in their inventory for free shipping. We are also providing buyer facing functionality that allows buyers to shop for items with free shipping. Third, we are increasing transparency around shipping to help buyers make better purchase decisions based on ready-to-ship items. Fourth, the finishing punches matter. We are providing sellers with a new tool so they can offer add-ons like gift wrapping, customized cards and options such as sending gifts directly to the recipient. Fifth, we recently launched a holiday gift finder. It goes beyond the typical for moms or for dads to offer expertly curated collections for all of the different people on your gift list, be it a pet parent, fledgling chef, coffee lover or fashionista. These collections are built on data from our most popular searches and the expertise of our in-house merchandising team. Curation is essential to an engaging discovery experience. And our goal is to build a world class experience on Etsy leveraging the very best of both human and machine curation techniques. Finally, we are excited to partner with American Express to ship -- support shops all this holiday season. Together, we are launching several initiatives to help small businesses participate in small business Saturday and shop smaller campaigns. We are looking forward to helping our sellers compete this season and we will update you on our progress during our fourth quarter call. Now, let's turn to our thoughts heading into 2018. Our product roadmap for 2018 will continue to focus on driving material gains across our four key initiatives trust in the liability, search and discovery, marketing capabilities, and seller tools and services. We expect our 2018 plan to continue to include a balanced portfolio of evolutionary product improvements that we intend to lunch at a steady cadence throughout the year. We also plan to work on a few bigger more revolutionary ideas that will help us own special shopping occasions in a new way. For example, I have tasked our teams with developing bolder more innovative and immersive discovery experiences on Etsy. With so many consumers coming to Etsy simply to browse and seek inspiration, over the long-term we believe that there is a huge opportunity for us to create experiences and engage buyers in new and exciting ways. Speaking of cool ways to engage and inspire our core audience, I'm thrilled to announce that NBC has decided to launch a new primetime series called Making It, co-hosted by Amy Poehler and Nick Offerman, which will feature our very-owned resident trend expert, Dana Ison Johnson, as a judge, scheduled to launch in January making it is a reality competition celebrating the joy of making and creativity. This show will bring Etsy name into homes across the U.S. We are so proud of Dena and excited for the opportunity this broadcast brings to Etsy. You should also be on the lookout for exciting new content on our site about making it as part of the Etsy experience. We hope you will tune in when the series premieres in January. We believe our wins this quarter demonstrate our ability to execute with increased focus, speed and ultimately result. We are strengthening our rigger around the use of data to drive our decision-making processes and we are rapidly identifying both opportunities and challenges. And results don’t favorably match up to our expectations we are mobilizing to course correct immediately. Just as focus and execution are the keys to unlocking our growth potential, they are also essential for our social impact work. Etsy's business model is a virtuous circle, so driving great business results and having a positive impact on our community go hand-in-hand. But again, it's about doing fewer things better. We recently introduced a new impact of strategy that concentrates our efforts unjust our key focus areas. Slide 8 outlines both the goals and related KPIs that we will use to measure our success. By creating impact goals that aligned with and support our business objectives, we believe we can create more economic opportunity for sellers, faster diversity in our workforce and reduce our carbon footprint. In short, we intend to grow the pie for everyone. With complementary business and impact strategies in place, I believe that Etsy is positioned to accomplish something that perhaps no other commerce company can keep commerce human, which is our new mission featured on Slide 9. Our new mission to keep commerce human is simple yet powerful. And reminds us that in a world of commoditization and automation, Etsy is preserving creativity and human connection, under these two concepts can and should co-exist. We have a significant opportunity to fill the unique role in commerce and in peoples' lives. I believe, we are well on our way to seizing this opportunity to own special. We believe, we can support our vibrant community and deliver positive results to our shareholders and create value for all of our stakeholders. I look forward to updating you again in the coming months. And with that, I’ll turn the call over to Rachel.