Farooq Kathwari
Analyst · KeyBanc Capital. Your line is now open
Thank you, Corey. As you all know, during the last 20 years, many industries have been faced with a challenge and opportunities due to globalization, commoditization and technology. The home furnishings industry has also been impacted in many areas, including loss and consolidation of U.S. manufacturing, major changes in retail with many family retail operations exiting the business and the challenges faced by large commodity sellers, including the impact of online selling. Our strategy has positioned us well and we believe provides an opportunity to grow sales and continue to have strong profitability. Our main areas of focus are to strengthen our unique, vertically integrated enterprise. In manufacturing and logistics, we have maintained a strong manufacturing base, still making about 75% of our product in our facilities. 25 years back, we had 30 manufacturing locations in the United States and we had 7 national distribution centers. Today aided by new technology, our manufacturing in the U.S. is concentrated in Vermont, with two major plants producing case goods and in Maiden, North Carolina with two major plants producing upholstery. To maintain control of our manufacturing and balance outsourcing, we established a large manufacturing campus in Central Mexico and also one plant in Honduras. We believe better for us to operate in North American zone as it provides us better control and efficient cost structure and provides jobs in the North American continent. Our unique manufacturing structure also provide us the opportunity to export internationally to China and other international markets and also serve the U.S. government, including state department families all over the world. In addition, we are starting to build more hospitality focused contract business. Today, the company operates three major distribution centers and 27 retail service centers providing excellent service throughout North America, with one delivered cost and white glove delivery service. Our retail network continues to change to reflect the changing environment. In the 1960s, Ethan Allen introduced the freestanding gallery concept of about 15,000 square foot stores. Over the years, these grew to about 250 locations, almost all operated by independent families. As the families retired, we decided to operate many of them ourselves. And today, 144 of the 184 North American design centers are operated with a company retail division. We have a structure of about 100 retail leaders with strong interior design and service backgrounds and about 1,500 interior designers. We are pleased that during fiscal 2019, we added four strong retail Vice Presidents. With more professional interior designers and the introduction of technology, the nature of our retail is undergoing a major change. We are now focused on retail locations under 10,000 square feet and even developing locations that are 3,000 to 7,000 square feet. During fiscal 2019, we relocated design centers in Albany, New York; in Cincinnati; Ann Arbor, Michigan; Coralville, Iowa; and Superior, Colorado, that’s Denver, Colorado. Currently, we are in the process of opening new relocated design centers in Lancaster, Pennsylvania; San Mateo, which is in San Francisco, California; Tyson’s Corner, Virginia; Rancho Mirage, California; Oxnard, which is also in Los Angeles, California and Houston, Texas and also an important location, which is a great experimental new design center of 3,000 square feet in the prominent Westchester Mall in White Plains, New York opening in the middle of August. Combining technology with personal service is key to our strategy. Today, over 500 of our interior designers are chatting online and in our design centers, our interior designers are utilizing our high-definition 3D room planning tools, our augmented reality app, touch-screen technology with product customization and visualization tools and our website. We have continued to introduce relevant product programs with a focus on expanding our reach and maintaining quality and value. During fiscal 2019, we reintroduced our Relaxed Modern product line a casual, livable, transitional design made of mixed materials as well as expanded our home and garden collection, which continues our focus on providing classic designs with a modern attitude. We continue to strengthen our marketing at national, regional and local levels, utilizing print, the digital and social mediums. In October, we plan to introduce a major marketing campaign, introducing a new loyalty program. We will provide additional details as we move along. Now, with this, I would like to open for any questions or comments. John?